Support Analyst Jobs in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 180 245 317
Rank change year-on-year +65 +72 -62
Permanent jobs requiring a Support Analyst 442 501 921
As % of all permanent jobs advertised in London 1.87% 1.46% 1.35%
As % of the Job Titles category 1.99% 1.53% 1.40%
Number of salaries quoted 373 426 764
10th Percentile £30,500 £30,000 £26,000
25th Percentile £35,000 £33,563 £30,000
Median annual salary (50th Percentile) £45,000 £42,000 £38,250
Median % change year-on-year +7.14% +9.80% -10.00%
75th Percentile £60,000 £60,000 £53,750
90th Percentile £77,500 £78,125 £67,500
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,208 32,645 65,581
% of permanent jobs with a recognized job title 94.14% 95.11% 96.31%
Number of salaries quoted 16,625 24,089 34,734
10th Percentile £37,500 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 13 May 2024.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +6 89 £47,500 +13.10% 12
South London +12 21 £30,500 -12.86% 2
West London +7 14 £40,750 +19.85% 3
North London +5 10 £30,000 -2.94% 1
East London +11 6 £34,250 -6.16%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 13 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 185 (41.86%) SQL
2 182 (41.18%) Windows
3 177 (40.05%) Finance
4 141 (31.90%) Social Skills
5 133 (30.09%) Microsoft
6 119 (26.92%) ITIL
7 106 (23.98%) Active Directory
8 104 (23.53%) Microsoft 365
9 85 (19.23%) Azure
10 70 (15.84%) SQL Server
11 69 (15.61%) Windows 10
12 66 (14.93%) Customer Service
13 65 (14.71%) Problem-Solving
14 59 (13.35%) Degree
15 58 (13.12%) Front Office
15 58 (13.12%) ITSM
16 55 (12.44%) Microsoft Office
16 55 (12.44%) Microsoft Exchange
17 51 (11.54%) Law
17 51 (11.54%) Banking
18 50 (11.31%) Change Management
19 49 (11.09%) Linux
20 47 (10.63%) Service Management
21 45 (10.18%) Analytical Skills
22 39 (8.82%) Oracle
22 39 (8.82%) T-SQL
23 37 (8.37%) Legal
23 37 (8.37%) Bloomberg
23 37 (8.37%) Microsoft Intune
24 36 (8.14%) CRM

Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (12.44%) Microsoft Exchange
2 33 (7.47%) SharePoint
3 8 (1.81%) CMS
4 4 (0.90%) Exchange Server 2010
4 4 (0.90%) Oracle Workflow
5 3 (0.68%) EPiServer
6 1 (0.23%) IIS
6 1 (0.23%) SharePoint 2013
6 1 (0.23%) Skype for Business
Applications
1 55 (12.44%) Microsoft Office
2 15 (3.39%) Microsoft Excel
3 5 (1.13%) Microsoft PowerPoint
3 5 (1.13%) MS Visio
4 2 (0.45%) S-PLUS
Business Applications
1 34 (7.69%) Dynamics CRM
2 13 (2.94%) NEC Housing
3 11 (2.49%) Elite 3E
3 11 (2.49%) Fidessa
4 10 (2.26%) PlanetPress Connect
5 7 (1.58%) Endur
6 6 (1.36%) Carpe Diem
6 6 (1.36%) ION MarketView
7 5 (1.13%) Oracle EBS R12
8 4 (0.90%) ION Anvil
8 4 (0.90%) Oracle 11i
8 4 (0.90%) Oracle Applications
8 4 (0.90%) Oracle Cash Management
8 4 (0.90%) Oracle Payroll
8 4 (0.90%) thinkFolio
9 3 (0.68%) Dynamics AX
9 3 (0.68%) Dynamics NAV
9 3 (0.68%) Infor SunSystems
9 3 (0.68%) JDE EnterpriseOne
9 3 (0.68%) Markit EDM
Cloud Services
1 104 (23.53%) Microsoft 365
2 85 (19.23%) Azure
3 30 (6.79%) Entra ID
4 18 (4.07%) AWS
5 16 (3.62%) Dynamics 365
6 10 (2.26%) Power Platform
7 8 (1.81%) OneDrive
7 8 (1.81%) SaaS
8 6 (1.36%) Google Workspace
8 6 (1.36%) Mimecast
8 6 (1.36%) WhatsApp
9 4 (0.90%) Amazon CloudWatch
9 4 (0.90%) Amazon S3
9 4 (0.90%) Azure DevOps
10 2 (0.45%) Azure Sentinel
10 2 (0.45%) GCP
10 2 (0.45%) IaaS
10 2 (0.45%) PaaS
10 2 (0.45%) Snowflake
11 1 (0.23%) Azure AKS
Communications & Networking
1 27 (6.11%) TCP/IP
2 26 (5.88%) VPN
3 23 (5.20%) DNS
4 22 (4.98%) DHCP
5 21 (4.75%) Firewall
6 12 (2.71%) VoIP
6 12 (2.71%) WAN
7 11 (2.49%) FIX Connectivity
8 9 (2.04%) Internet
8 9 (2.04%) Wi-Fi
9 7 (1.58%) Cisco IOS
9 7 (1.58%) LAN
10 5 (1.13%) Intranet
10 5 (1.13%) Wireless
11 4 (0.90%) PSTN
11 4 (0.90%) Skype
12 3 (0.68%) Cisco Firepower
13 2 (0.45%) Intrusion Detection
13 2 (0.45%) SD-WAN
14 1 (0.23%) Ethernet
Database & Business Intelligence
1 70 (15.84%) SQL Server
2 25 (5.66%) SQL Server Integration Services
3 14 (3.17%) SQL Server Reporting Services
4 13 (2.94%) Data Warehouse
5 10 (2.26%) MySQL
5 10 (2.26%) Power BI
6 9 (2.04%) Relational Database
7 8 (1.81%) Oracle Database
7 8 (1.81%) Oracle Reports
8 3 (0.68%) Tableau
9 2 (0.45%) BusinessObjects
10 1 (0.23%) Crystal Reports
10 1 (0.23%) PostgreSQL
Development Applications
1 26 (5.88%) JIRA
2 10 (2.26%) SQL Server Management Studio (SSMS)
3 6 (1.36%) Eclipse
4 5 (1.13%) Visual Studio
5 4 (0.90%) Jenkins
5 4 (0.90%) Postman
5 4 (0.90%) Toad
General
1 177 (40.05%) Finance
2 141 (31.90%) Social Skills
3 58 (13.12%) Front Office
4 51 (11.54%) Banking
4 51 (11.54%) Law
5 45 (10.18%) Analytical Skills
6 37 (8.37%) Legal
7 14 (3.17%) Back Office
8 6 (1.36%) Inclusion and Diversity
8 6 (1.36%) Retail
9 5 (1.13%) Public Sector
10 4 (0.90%) Organisational Skills
10 4 (0.90%) Telecoms
11 3 (0.68%) Financial Institution
11 3 (0.68%) Investment Banking
11 3 (0.68%) Marketing
12 2 (0.45%) Advertising
12 2 (0.45%) Local Government
12 2 (0.45%) Manufacturing
12 2 (0.45%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 28 (6.33%) FIX Protocol
2 16 (3.62%) .NET
3 8 (1.81%) Web Services
4 7 (1.58%) REST
5 5 (1.13%) JSON
5 5 (1.13%) Oracle Fusion
6 4 (0.90%) ASP.NET
7 3 (0.68%) CSS
7 3 (0.68%) HTML
7 3 (0.68%) SOAP
7 3 (0.68%) XML
7 3 (0.68%) XSLT
8 1 (0.23%) SAML
8 1 (0.23%) Software Packaging
Miscellaneous
1 20 (4.52%) Video Conferencing
2 18 (4.07%) Onboarding
3 17 (3.85%) Management Information System
4 14 (3.17%) Replication
5 13 (2.94%) Foreign Exchange (FX)
6 11 (2.49%) Eurex
6 11 (2.49%) Product Ownership
7 10 (2.26%) Housing Association
7 10 (2.26%) Self-Motivation
8 9 (2.04%) iPhone
9 7 (1.58%) Blackberry
10 6 (1.36%) Fixed Income
10 6 (1.36%) Social Media
11 5 (1.13%) Equities
11 5 (1.13%) SWIFT Messaging Network
12 4 (0.90%) CMDB
12 4 (0.90%) Mobile App
13 3 (0.68%) Driving Licence
13 3 (0.68%) Enterprise Software
13 3 (0.68%) iPad
Operating Systems
1 182 (41.18%) Windows
2 69 (15.61%) Windows 10
3 49 (11.09%) Linux
4 28 (6.33%) Unix
5 24 (5.43%) Windows Server
6 21 (4.75%) Mac OS
7 18 (4.07%) Apple iOS
8 11 (2.49%) CentOS
8 11 (2.49%) Solaris
8 11 (2.49%) Ubuntu
9 10 (2.26%) Windows Server 2019
10 7 (1.58%) Windows 7
11 6 (1.36%) Android
11 6 (1.36%) Mac OS X
11 6 (1.36%) Red Hat Enterprise Linux
11 6 (1.36%) Windows Server 2008
11 6 (1.36%) Windows Server 2016
12 4 (0.90%) Windows Server 2012
13 2 (0.45%) Windows Vista
14 1 (0.23%) Windows Server 2003
Processes & Methodologies
1 119 (26.92%) ITIL
2 66 (14.93%) Customer Service
3 65 (14.71%) Problem-Solving
4 58 (13.12%) ITSM
5 50 (11.31%) Change Management
6 47 (10.63%) Service Management
7 36 (8.14%) CRM
8 35 (7.92%) Incident Management
9 32 (7.24%) Agile
10 23 (5.20%) Document Management
11 20 (4.52%) ETL
11 20 (4.52%) Investment Management
12 19 (4.30%) Client Onboarding
12 19 (4.30%) ERP
13 16 (3.62%) Asset Management
13 16 (3.62%) Requirements Analysis
14 15 (3.39%) Information Security
14 15 (3.39%) Root Cause Analysis
14 15 (3.39%) User Acceptance Testing
14 15 (3.39%) Workflow
Programming Languages
1 185 (41.86%) SQL
2 39 (8.82%) T-SQL
3 32 (7.24%) PowerShell
4 24 (5.43%) Python
5 18 (4.07%) PL/SQL
6 16 (3.62%) Bash
7 14 (3.17%) JavaScript
8 11 (2.49%) Perl
8 11 (2.49%) Ruby
9 10 (2.26%) C#
10 5 (1.13%) Java
10 5 (1.13%) VBA
11 4 (0.90%) C
12 3 (0.68%) XPath
Qualifications
1 59 (13.35%) Degree
2 16 (3.62%) Microsoft Certification
3 11 (2.49%) A+ Certification
4 8 (1.81%) PRINCE2 Practitioner
5 7 (1.58%) MCDST
5 7 (1.58%) MCSA
6 6 (1.36%) Computer Science Degree
6 6 (1.36%) CREST Certified
7 4 (0.90%) Azure Certification
7 4 (0.90%) ITIL Foundation Certificate
8 3 (0.68%) DBS Check
8 3 (0.68%) ITIL Certification
9 1 (0.23%) CompTIA Security+
9 1 (0.23%) MCP
9 1 (0.23%) Network+ Certification
Quality Assurance & Compliance
1 26 (5.88%) SLA
2 6 (1.36%) ISO/IEC 27001
3 5 (1.13%) Cyber Essentials
4 4 (0.90%) Data Quality
5 3 (0.68%) GDPR
6 1 (0.23%) Cyber Essentials PLUS
6 1 (0.23%) HMG Security Policy Framework
6 1 (0.23%) ISO 9001
6 1 (0.23%) PMO
6 1 (0.23%) QA
System Software
1 106 (23.98%) Active Directory
2 21 (4.75%) VMware Infrastructure
3 5 (1.13%) Virtual Desktop
4 2 (0.45%) Hyper-V
4 2 (0.45%) Virtual Machines
4 2 (0.45%) VMware ESXi
4 2 (0.45%) XenApp
4 2 (0.45%) XenDesktop
5 1 (0.23%) vSphere
Systems Management
1 37 (8.37%) Microsoft Intune
2 28 (6.33%) SCCM
3 20 (4.52%) Jamf Pro
4 4 (0.90%) AirWatch
4 4 (0.90%) Backup Exec
4 4 (0.90%) Control-M
4 4 (0.90%) McAfee ePO
4 4 (0.90%) PaperCut
4 4 (0.90%) WSUS
5 3 (0.68%) Nessus
6 2 (0.45%) Ansible
6 2 (0.45%) Single Sign-On
6 2 (0.45%) ZENworks
7 1 (0.23%) Cisco CUCM
7 1 (0.23%) MobiControl
7 1 (0.23%) NetBackup
7 1 (0.23%) Norton AntiVirus
7 1 (0.23%) Symantec Enterprise Vault
7 1 (0.23%) vCenter Server
Vendors
1 133 (30.09%) Microsoft
2 39 (8.82%) Oracle
3 37 (8.37%) Bloomberg
4 27 (6.11%) Cisco
5 25 (5.66%) ION Trading
5 25 (5.66%) VMware
6 17 (3.85%) Apple
6 17 (3.85%) Red Hat
6 17 (3.85%) ServiceNow
7 16 (3.62%) Citrix
7 16 (3.62%) iManage
8 13 (2.94%) NEC
8 13 (2.94%) Refinitiv
8 13 (2.94%) Reuters
8 13 (2.94%) Trayport
9 11 (2.49%) CQG
9 11 (2.49%) IBM
9 11 (2.49%) Patsystems
10 10 (2.26%) FNZ
11 8 (1.81%) Veeam