Support Analyst Jobs in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 172 244 327
Rank change year-on-year +72 +83 -60
Permanent jobs requiring a Support Analyst 442 491 933
As % of all permanent jobs advertised in London 1.85% 1.49% 1.29%
As % of the Job Titles category 1.96% 1.57% 1.34%
Number of salaries quoted 376 425 754
10th Percentile £30,500 £30,000 £26,000
25th Percentile £35,359 £34,000 £30,000
Median annual salary (50th Percentile) £45,000 £41,500 £38,500
Median % change year-on-year +8.43% +7.79% -9.41%
75th Percentile £62,250 £60,000 £53,750
90th Percentile £80,000 £77,500 £67,500
England median annual salary £35,000 £34,580 £32,500
% change year-on-year +1.21% +6.40% -0.38%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,535 31,280 69,453
% of permanent jobs with a recognized job title 94.40% 95.12% 96.25%
Number of salaries quoted 16,745 23,071 34,798
10th Percentile £37,500 £42,000 £41,250
25th Percentile £51,108 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,500 £60,800 £60,000
% change year-on-year -13.65% +1.33% +9.09%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 28 May 2024.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +10 90 £47,500 +18.75% 13
South London +15 18 £29,750 -15.00% 4
West London +6 14 £40,750 +19.85% 4
North London +10 10 £30,000 -2.94%
East London +19 6 £34,250 +4.58%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 28 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 185 (41.86%) SQL
2 182 (41.18%) Windows
3 171 (38.69%) Finance
4 138 (31.22%) Social Skills
5 127 (28.73%) Microsoft
6 111 (25.11%) ITIL
7 106 (23.98%) Active Directory
8 101 (22.85%) Microsoft 365
9 87 (19.68%) Azure
10 68 (15.38%) Windows 10
11 66 (14.93%) Customer Service
12 64 (14.48%) Problem-Solving
12 64 (14.48%) SQL Server
13 60 (13.57%) Front Office
14 58 (13.12%) Degree
15 55 (12.44%) Banking
16 53 (11.99%) Law
16 53 (11.99%) Linux
16 53 (11.99%) Microsoft Office
17 52 (11.76%) Microsoft Exchange
17 52 (11.76%) ITSM
18 48 (10.86%) Change Management
19 46 (10.41%) Analytical Skills
20 41 (9.28%) Oracle
21 40 (9.05%) Service Management
22 38 (8.60%) Incident Management
23 36 (8.14%) Legal
24 35 (7.92%) Bloomberg
24 35 (7.92%) T-SQL
24 35 (7.92%) PowerShell

Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (11.76%) Microsoft Exchange
2 28 (6.33%) SharePoint
3 8 (1.81%) CMS
4 4 (0.90%) Exchange Server 2010
5 3 (0.68%) EPiServer
5 3 (0.68%) Oracle Workflow
6 2 (0.45%) IIS
7 1 (0.23%) Confluence
7 1 (0.23%) SharePoint 2013
7 1 (0.23%) Skype for Business
Applications
1 53 (11.99%) Microsoft Office
2 17 (3.85%) Microsoft Excel
3 5 (1.13%) Microsoft PowerPoint
3 5 (1.13%) MS Visio
4 1 (0.23%) S-PLUS
Business Applications
1 29 (6.56%) Dynamics CRM
2 13 (2.94%) Elite 3E
3 12 (2.71%) Fidessa
3 12 (2.71%) NEC Housing
4 9 (2.04%) Endur
5 7 (1.58%) PlanetPress Connect
6 6 (1.36%) ION MarketView
7 5 (1.13%) Carpe Diem
7 5 (1.13%) Oracle Cash Management
8 4 (0.90%) ION Anvil
8 4 (0.90%) Oracle EBS R12
8 4 (0.90%) thinkFolio
9 3 (0.68%) Dynamics AX
9 3 (0.68%) Dynamics NAV
9 3 (0.68%) Infor SunSystems
9 3 (0.68%) JDE EnterpriseOne
9 3 (0.68%) Markit EDM
9 3 (0.68%) Oracle 11i
9 3 (0.68%) Oracle Applications
9 3 (0.68%) Oracle Payroll
Cloud Services
1 101 (22.85%) Microsoft 365
2 87 (19.68%) Azure
3 31 (7.01%) Entra ID
4 19 (4.30%) AWS
5 15 (3.39%) Dynamics 365
6 11 (2.49%) Power Platform
7 9 (2.04%) OneDrive
8 6 (1.36%) Google Workspace
8 6 (1.36%) Mimecast
8 6 (1.36%) SaaS
9 4 (0.90%) Azure DevOps
9 4 (0.90%) WhatsApp
10 3 (0.68%) Amazon CloudWatch
10 3 (0.68%) Amazon S3
11 2 (0.45%) Azure Sentinel
11 2 (0.45%) Cloud Computing
11 2 (0.45%) GCP
11 2 (0.45%) IaaS
11 2 (0.45%) PaaS
11 2 (0.45%) Snowflake
Communications & Networking
1 28 (6.33%) TCP/IP
2 27 (6.11%) DNS
3 26 (5.88%) DHCP
3 26 (5.88%) Firewall
4 24 (5.43%) VPN
5 13 (2.94%) WAN
6 12 (2.71%) FIX Connectivity
6 12 (2.71%) VoIP
7 9 (2.04%) Internet
7 9 (2.04%) Wi-Fi
8 8 (1.81%) LAN
9 5 (1.13%) Cisco IOS
9 5 (1.13%) Intranet
9 5 (1.13%) Wireless
10 4 (0.90%) PSTN
10 4 (0.90%) Skype
11 3 (0.68%) Cisco Firepower
12 2 (0.45%) Intrusion Detection
12 2 (0.45%) SD-WAN
13 1 (0.23%) IP Telephony
Database & Business Intelligence
1 64 (14.48%) SQL Server
2 22 (4.98%) SQL Server Integration Services
3 15 (3.39%) SQL Server Reporting Services
4 11 (2.49%) Power BI
5 10 (2.26%) Data Warehouse
6 9 (2.04%) MySQL
7 8 (1.81%) Oracle Database
7 8 (1.81%) Oracle Reports
7 8 (1.81%) Relational Database
8 3 (0.68%) Tableau
9 2 (0.45%) Amazon RDS
9 2 (0.45%) BusinessObjects
9 2 (0.45%) PostgreSQL
10 1 (0.23%) Crystal Reports
Development Applications
1 24 (5.43%) JIRA
2 8 (1.81%) Eclipse
3 7 (1.58%) SQL Server Management Studio (SSMS)
4 5 (1.13%) Visual Studio
5 4 (0.90%) Jenkins
6 3 (0.68%) Postman
6 3 (0.68%) Toad
General
1 171 (38.69%) Finance
2 138 (31.22%) Social Skills
3 60 (13.57%) Front Office
4 55 (12.44%) Banking
5 53 (11.99%) Law
6 46 (10.41%) Analytical Skills
7 36 (8.14%) Legal
8 14 (3.17%) Back Office
9 6 (1.36%) Inclusion and Diversity
9 6 (1.36%) Retail
9 6 (1.36%) Telecoms
10 4 (0.90%) Public Sector
11 3 (0.68%) Financial Institution
11 3 (0.68%) Investment Banking
11 3 (0.68%) Marketing
11 3 (0.68%) Organisational Skills
12 2 (0.45%) Advertising
12 2 (0.45%) Local Government
12 2 (0.45%) Manufacturing
12 2 (0.45%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 32 (7.24%) FIX Protocol
2 18 (4.07%) .NET
3 8 (1.81%) Web Services
4 7 (1.58%) REST
5 5 (1.13%) Oracle Fusion
6 4 (0.90%) ASP.NET
6 4 (0.90%) JSON
7 3 (0.68%) CSS
7 3 (0.68%) HTML
7 3 (0.68%) SOAP
7 3 (0.68%) XML
7 3 (0.68%) XSLT
8 1 (0.23%) LDAP
8 1 (0.23%) SAML
8 1 (0.23%) Software Packaging
Miscellaneous
1 19 (4.30%) Onboarding
1 19 (4.30%) Video Conferencing
2 17 (3.85%) Management Information System
3 13 (2.94%) Foreign Exchange (FX)
4 12 (2.71%) Eurex
4 12 (2.71%) Replication
5 10 (2.26%) Product Ownership
6 9 (2.04%) Housing Association
7 8 (1.81%) iPhone
7 8 (1.81%) Self-Motivation
8 7 (1.58%) Blackberry
8 7 (1.58%) Equities
9 6 (1.36%) Fixed Income
9 6 (1.36%) Social Media
9 6 (1.36%) SWIFT Messaging Network
10 3 (0.68%) CMDB
10 3 (0.68%) Derivative
10 3 (0.68%) Hedge funds
10 3 (0.68%) iPad
10 3 (0.68%) Mobile App
Operating Systems
1 182 (41.18%) Windows
2 68 (15.38%) Windows 10
3 53 (11.99%) Linux
4 31 (7.01%) Unix
5 25 (5.66%) Windows Server
6 20 (4.52%) Mac OS
7 18 (4.07%) Apple iOS
8 13 (2.94%) CentOS
9 12 (2.71%) Solaris
9 12 (2.71%) Ubuntu
10 10 (2.26%) Windows Server 2019
11 6 (1.36%) Android
11 6 (1.36%) Red Hat Enterprise Linux
11 6 (1.36%) Windows Server 2016
12 5 (1.13%) Windows 7
12 5 (1.13%) Windows Server 2008
13 4 (0.90%) Mac OS X
13 4 (0.90%) Windows Server 2012
14 2 (0.45%) Windows Vista
15 1 (0.23%) Windows Server 2003
Processes & Methodologies
1 111 (25.11%) ITIL
2 66 (14.93%) Customer Service
3 64 (14.48%) Problem-Solving
4 52 (11.76%) ITSM
5 48 (10.86%) Change Management
6 40 (9.05%) Service Management
7 38 (8.60%) Incident Management
8 30 (6.79%) Agile
8 30 (6.79%) CRM
9 22 (4.98%) Document Management
10 20 (4.52%) Client Onboarding
11 18 (4.07%) ERP
11 18 (4.07%) Investment Management
12 17 (3.85%) ETL
12 17 (3.85%) User Acceptance Testing
13 16 (3.62%) Asset Management
13 16 (3.62%) Requirements Analysis
14 15 (3.39%) Disaster Recovery
14 15 (3.39%) Information Security
14 15 (3.39%) Workflow
Programming Languages
1 185 (41.86%) SQL
2 35 (7.92%) PowerShell
2 35 (7.92%) T-SQL
3 23 (5.20%) Python
4 18 (4.07%) Bash
5 17 (3.85%) PL/SQL
6 15 (3.39%) JavaScript
7 12 (2.71%) Perl
7 12 (2.71%) Ruby
8 11 (2.49%) C#
9 7 (1.58%) Java
9 7 (1.58%) VBA
10 4 (0.90%) C
11 3 (0.68%) XPath
Qualifications
1 58 (13.12%) Degree
2 15 (3.39%) Microsoft Certification
3 13 (2.94%) A+ Certification
4 8 (1.81%) PRINCE2 Practitioner
5 7 (1.58%) MCDST
6 6 (1.36%) MCSA
7 5 (1.13%) Computer Science Degree
7 5 (1.13%) CREST Certified
8 4 (0.90%) Azure Certification
8 4 (0.90%) ITIL Foundation Certificate
9 3 (0.68%) DBS Check
9 3 (0.68%) ITIL Certification
10 2 (0.45%) CompTIA Security+
10 2 (0.45%) Network+ Certification
11 1 (0.23%) MCP
Quality Assurance & Compliance
1 24 (5.43%) SLA
2 6 (1.36%) ISO/IEC 27001
3 5 (1.13%) Cyber Essentials
4 4 (0.90%) Data Quality
5 3 (0.68%) GDPR
6 2 (0.45%) QA
7 1 (0.23%) Cyber Essentials PLUS
7 1 (0.23%) HMG Security Policy Framework
7 1 (0.23%) ISO 9001
7 1 (0.23%) PMO
System Software
1 106 (23.98%) Active Directory
2 20 (4.52%) VMware Infrastructure
3 5 (1.13%) Virtual Desktop
4 2 (0.45%) Hyper-V
4 2 (0.45%) Virtual Machines
4 2 (0.45%) VMware ESXi
4 2 (0.45%) XenApp
4 2 (0.45%) XenDesktop
5 1 (0.23%) vSphere
Systems Management
1 35 (7.92%) Microsoft Intune
2 27 (6.11%) SCCM
3 18 (4.07%) Jamf Pro
4 7 (1.58%) Control-M
5 4 (0.90%) AirWatch
5 4 (0.90%) Backup Exec
5 4 (0.90%) McAfee ePO
5 4 (0.90%) PaperCut
5 4 (0.90%) WSUS
6 3 (0.68%) Nessus
7 2 (0.45%) Ansible
7 2 (0.45%) Grafana
7 2 (0.45%) Single Sign-On
7 2 (0.45%) ZENworks
8 1 (0.23%) Cisco CUCM
8 1 (0.23%) MobiControl
8 1 (0.23%) NetBackup
8 1 (0.23%) Norton AntiVirus
8 1 (0.23%) Symantec Enterprise Vault
8 1 (0.23%) vCenter Server
Vendors
1 127 (28.73%) Microsoft
2 41 (9.28%) Oracle
3 35 (7.92%) Bloomberg
4 28 (6.33%) ION Trading
5 26 (5.88%) Cisco
5 26 (5.88%) VMware
6 18 (4.07%) Red Hat
7 17 (3.85%) iManage
8 16 (3.62%) ServiceNow
9 15 (3.39%) Apple
9 15 (3.39%) Citrix
10 14 (3.17%) Reuters
10 14 (3.17%) Trayport
11 12 (2.71%) CQG
11 12 (2.71%) NEC
11 12 (2.71%) Patsystems
11 12 (2.71%) Refinitiv
12 11 (2.49%) IBM
13 8 (1.81%) Algorithmics
13 8 (1.81%) Salesforce