IT Support Jobs in the Midlands

IT Support
England > Midlands

The median IT Support salary in the Midlands is £27,000 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 53 130 136
Rank change year-on-year +77 +6 -26
Permanent jobs requiring an IT Support 486 222 268
As % of all permanent jobs advertised in the Midlands 4.02% 2.44% 2.44%
As % of the Job Titles category 4.26% 2.72% 2.57%
Number of salaries quoted 412 141 230
10th Percentile £22,250 £21,250 £20,500
25th Percentile £24,000 £25,000 £22,500
Median annual salary (50th Percentile) £27,000 £27,500 £25,000
Median % change year-on-year -1.82% +10.00% -0.99%
75th Percentile £33,750 £33,250 £31,875
90th Percentile £37,500 £37,500 £37,500
England median annual salary £29,000 £31,500 £29,000
% change year-on-year -7.94% +8.62% -

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,421 8,155 10,435
% of permanent jobs with a recognized job title 94.42% 89.69% 95.09%
Number of salaries quoted 8,440 4,585 7,006
10th Percentile £26,250 £28,500 £27,565
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

IT Support
Job Vacancy Trend in the Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for IT Support in the Midlands

IT Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing IT Support in the Midlands.

Salary trend for IT Support in the Midlands

IT Support
Salary Histogram in the Midlands

Salary distribution for jobs citing IT Support in the Midlands over the 6 months to 19 May 2024.

Salary histogram for IT Support in the Midlands

IT Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the Midlands region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +70 261 £27,500 - 41
East Midlands +54 214 £26,375 -4.09% 52
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 19 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring IT Support in the job title.

1 243 (50.00%) Windows
2 221 (45.47%) Microsoft
3 214 (44.03%) Microsoft 365
4 201 (41.36%) Active Directory
5 170 (34.98%) Social Skills
6 122 (25.10%) Azure
7 120 (24.69%) Windows Server
8 100 (20.58%) Problem-Solving
9 91 (18.72%) Customer Service
10 88 (18.11%) Entra ID
11 81 (16.67%) Microsoft Office
12 72 (14.81%) Windows 10
13 61 (12.55%) Microsoft Exchange
14 60 (12.35%) ITIL
14 60 (12.35%) Firewall
14 60 (12.35%) VMware
14 60 (12.35%) Driving Licence
15 59 (12.14%) DNS
16 57 (11.73%) DHCP
17 52 (10.70%) SharePoint
18 48 (9.88%) Hyper-V
18 48 (9.88%) Microsoft Intune
19 47 (9.67%) Self-Motivation
20 39 (8.02%) Microsoft Certification
21 38 (7.82%) Cybersecurity
22 37 (7.61%) VMware Infrastructure
23 33 (6.79%) Continuous Improvement
23 33 (6.79%) Law
23 33 (6.79%) Manufacturing
24 30 (6.17%) Veeam

IT Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (12.55%) Microsoft Exchange
2 52 (10.70%) SharePoint
3 14 (2.88%) Skype for Business
4 5 (1.03%) Confluence
5 2 (0.41%) Exchange Server 2010
6 1 (0.21%) Apache
Applications
1 81 (16.67%) Microsoft Office
2 4 (0.82%) Microsoft Excel
3 1 (0.21%) PrintSoft PReS
Business Applications
1 3 (0.62%) Dynamics CRM
1 3 (0.62%) Dynamics NAV
2 2 (0.41%) Misys Midas
3 1 (0.21%) Sage 300 ERP
Cloud Services
1 214 (44.03%) Microsoft 365
2 122 (25.10%) Azure
3 88 (18.11%) Entra ID
4 10 (2.06%) AWS
5 8 (1.65%) Google Workspace
6 6 (1.23%) Dynamics 365
6 6 (1.23%) OneDrive
7 5 (1.03%) ChatGPT
8 4 (0.82%) WhatsApp
9 2 (0.41%) Amazon S3
9 2 (0.41%) Azure Sentinel
9 2 (0.41%) ClickUp
9 2 (0.41%) Microsoft Purview
9 2 (0.41%) Mimecast
9 2 (0.41%) OpenDNS
9 2 (0.41%) Power Platform
10 1 (0.21%) Adobe Creative Cloud
10 1 (0.21%) Cloud Computing
10 1 (0.21%) Miro
10 1 (0.21%) SaaS
Communications & Networking
1 60 (12.35%) Firewall
2 59 (12.14%) DNS
3 57 (11.73%) DHCP
4 27 (5.56%) LAN
5 24 (4.94%) VoIP
5 24 (4.94%) Wireless
6 21 (4.32%) VPN
6 21 (4.32%) Wi-Fi
7 20 (4.12%) Internet
8 17 (3.50%) Broadband
8 17 (3.50%) TCP/IP
9 16 (3.29%) WAN
10 15 (3.09%) Network Security
10 15 (3.09%) VLAN
11 14 (2.88%) Skype
12 12 (2.47%) SAN
13 8 (1.65%) PBX
14 6 (1.23%) MPLS
14 6 (1.23%) SD-WAN
15 5 (1.03%) Softphone
Database & Business Intelligence
1 9 (1.85%) Amazon RDS
2 8 (1.65%) SQL Server
3 6 (1.23%) PostgreSQL
4 2 (0.41%) MySQL
5 1 (0.21%) Power BI
Development Applications
1 8 (1.65%) JIRA
General
1 170 (34.98%) Social Skills
2 33 (6.79%) Law
2 33 (6.79%) Manufacturing
3 28 (5.76%) Finance
4 27 (5.56%) Telecoms
5 25 (5.14%) Legal
6 15 (3.09%) Analytical Skills
7 11 (2.26%) Organisational Skills
8 10 (2.06%) Local Government
9 9 (1.85%) Retail
10 8 (1.65%) Advertising
10 8 (1.65%) German Language
11 4 (0.82%) Automotive
11 4 (0.82%) Inclusion and Diversity
11 4 (0.82%) Marketing
12 3 (0.62%) French Language
12 3 (0.62%) Multimedia
13 2 (0.41%) Games
13 2 (0.41%) Pharmaceutical
14 1 (0.21%) Front Office
Libraries, Frameworks & Software Standards
1 6 (1.23%) OLE
2 3 (0.62%) HTML
3 2 (0.41%) LAMP
3 2 (0.41%) V-Ray
4 1 (0.21%) CSS
Miscellaneous
1 60 (12.35%) Driving Licence
2 47 (9.67%) Self-Motivation
3 15 (3.09%) Data Centre
4 14 (2.88%) Onboarding
4 14 (2.88%) Video Conferencing
5 11 (2.26%) Fat Client
5 11 (2.26%) Replication
5 11 (2.26%) Thin Client
6 10 (2.06%) CCTV
7 5 (1.03%) EPoS
8 4 (0.82%) Management Information System
9 3 (0.62%) iPad
9 3 (0.62%) Media Streaming
9 3 (0.62%) Team-Oriented Environment
10 2 (0.41%) iPhone
10 2 (0.41%) Mobile App
10 2 (0.41%) PKI
11 1 (0.21%) Derivative
11 1 (0.21%) Graphic Design
11 1 (0.21%) Smartphone
Operating Systems
1 243 (50.00%) Windows
2 120 (24.69%) Windows Server
3 72 (14.81%) Windows 10
4 24 (4.94%) Windows Server 2012
5 22 (4.53%) Android
5 22 (4.53%) Apple iOS
6 21 (4.32%) Linux
7 20 (4.12%) Windows Server 2016
8 19 (3.91%) Windows Server 2019
9 16 (3.29%) Mac OS
10 4 (0.82%) CentOS
11 2 (0.41%) Windows 7
12 1 (0.21%) Debian
12 1 (0.21%) Red Hat Enterprise Linux
12 1 (0.21%) Scientific Linux
12 1 (0.21%) Ubuntu
12 1 (0.21%) Windows 8
Processes & Methodologies
1 100 (20.58%) Problem-Solving
2 91 (18.72%) Customer Service
3 60 (12.35%) ITIL
4 38 (7.82%) Cybersecurity
5 33 (6.79%) Continuous Improvement
6 29 (5.97%) Service Delivery
7 28 (5.76%) Time Management
8 26 (5.35%) Agile
9 25 (5.14%) ITSM
10 17 (3.50%) Infrastructure Engineering
11 16 (3.29%) Inventory Management
11 16 (3.29%) Mathematics
12 15 (3.09%) Asset Management
12 15 (3.09%) Service Management
12 15 (3.09%) Stakeholder Management
13 14 (2.88%) CRM
13 14 (2.88%) Project Delivery
14 13 (2.67%) Break/Fix
14 13 (2.67%) Logistics
15 12 (2.47%) Project Planning
Programming Languages
1 20 (4.12%) SQL
2 9 (1.85%) PowerShell
3 2 (0.41%) PHP
4 1 (0.21%) Java
4 1 (0.21%) JavaScript
4 1 (0.21%) Perl
4 1 (0.21%) Python
4 1 (0.21%) VBScript
Qualifications
1 39 (8.02%) Microsoft Certification
2 18 (3.70%) Degree
3 17 (3.50%) A+ Certification
4 11 (2.26%) DBS Check
5 9 (1.85%) Network+ Certification
6 7 (1.44%) MCP
6 7 (1.44%) MCSE
7 6 (1.23%) MCITP
8 5 (1.03%) CCNA
8 5 (1.03%) Cisco Certification
9 2 (0.41%) MCSA
10 1 (0.21%) CISM
10 1 (0.21%) CISSP
Quality Assurance & Compliance
1 27 (5.56%) SLA
2 16 (3.29%) Cyber Essentials
3 8 (1.65%) GDPR
4 7 (1.44%) ISO/IEC 27001
5 6 (1.23%) Cyber Essentials PLUS
6 2 (0.41%) Accessibility
6 2 (0.41%) QA
7 1 (0.21%) NIST
7 1 (0.21%) PCI DSS
System Software
1 201 (41.36%) Active Directory
2 48 (9.88%) Hyper-V
3 37 (7.61%) VMware Infrastructure
4 14 (2.88%) Virtual Machines
5 13 (2.67%) VMware ESXi
6 4 (0.82%) vSphere
7 2 (0.41%) BitLocker
7 2 (0.41%) Citrix Hypervisor
7 2 (0.41%) Docker
7 2 (0.41%) pfSense
7 2 (0.41%) Terminal Services
7 2 (0.41%) Virtual Servers
7 2 (0.41%) VMware Workstation
Systems Management
1 48 (9.88%) Microsoft Intune
2 25 (5.14%) SCCM
3 4 (0.82%) AirWatch
4 3 (0.62%) FortiGate
5 2 (0.41%) Backup Exec
5 2 (0.41%) Progress Chef
Vendors
1 221 (45.47%) Microsoft
2 60 (12.35%) VMware
3 30 (6.17%) Veeam
4 28 (5.76%) Cisco
5 14 (2.88%) HP
6 13 (2.67%) Citrix
7 11 (2.26%) Google
8 10 (2.06%) Nimble Storage
9 9 (1.85%) Meraki
10 8 (1.65%) Apple
11 7 (1.44%) SonicWALL
11 7 (1.44%) Ubiquiti
12 6 (1.23%) ESET
12 6 (1.23%) Mitel
12 6 (1.23%) Sage
13 5 (1.03%) ConnectWise
13 5 (1.03%) HubSpot
13 5 (1.03%) Zerto
14 4 (0.82%) Aruba
14 4 (0.82%) Sophos