ITSM Jobs in the Midlands

IT Service Management (ITSM)
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 160 174 200
Rank change year-on-year +14 +26 +13
Permanent jobs citing ITSM 175 155 170
As % of all permanent jobs advertised in the Midlands 1.45% 1.70% 1.55%
As % of the Processes & Methodologies category 1.78% 1.77% 1.64%
Number of salaries quoted 129 118 110
10th Percentile £22,500 £31,175 £31,250
25th Percentile £25,500 £34,452 £39,768
Median annual salary (50th Percentile) £50,000 £48,750 £45,000
Median % change year-on-year +2.56% +8.33% +12.50%
75th Percentile £65,000 £60,625 £56,875
90th Percentile £73,750 £77,500 £75,000
England median annual salary £50,000 £51,000 £49,500
% change year-on-year -1.96% +3.03% -1.00%

All Process and Methodology Skills
Midlands

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 9,855 8,773 10,366
As % of all permanent jobs advertised in the Midlands 81.47% 96.49% 94.46%
Number of salaries quoted 7,185 4,441 6,882
10th Percentile £26,250 £29,750 £29,000
25th Percentile £35,000 £38,302 £37,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +7.81%
75th Percentile £62,374 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the Midlands

Job postings citing ITSM as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for ITSM in the Midlands

ITSM
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing ITSM in the Midlands.

Salary trend for ITSM in the Midlands

ITSM
Salary Histogram in the Midlands

Salary distribution for jobs citing ITSM in the Midlands over the 6 months to 19 May 2024.

Salary histogram for ITSM in the Midlands

ITSM
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Midlands region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +7 111 £58,700 +16.35% 28
East Midlands +16 62 £25,000 -30.07% 14
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (6.86%) SharePoint
2 10 (5.71%) Confluence
3 3 (1.71%) Microsoft Exchange
4 2 (1.14%) CMS
4 2 (1.14%) SAS
Applications
1 27 (15.43%) Microsoft Office
2 4 (2.29%) Microsoft Excel
3 2 (1.14%) Microsoft PowerPoint
Business Applications
1 6 (3.43%) Remedy ITSM
2 2 (1.14%) Dynamics CRM
2 2 (1.14%) Oracle EBS
3 1 (0.57%) NetSuite
Cloud Services
1 54 (30.86%) Microsoft 365
2 29 (16.57%) Azure
3 10 (5.71%) Entra ID
4 7 (4.00%) Dynamics 365
5 5 (2.86%) AWS
5 5 (2.86%) Azure Sentinel
5 5 (2.86%) ChatGPT
6 3 (1.71%) PaaS
7 2 (1.14%) Azure Cosmos DB
7 2 (1.14%) Azure Monitor
7 2 (1.14%) IaaS
7 2 (1.14%) Power Automate
7 2 (1.14%) Power Platform
7 2 (1.14%) SaaS
8 1 (0.57%) Cloud Computing
8 1 (0.57%) GitHub
8 1 (0.57%) GitHub Actions
Communications & Networking
1 23 (13.14%) Firewall
2 8 (4.57%) WAN
3 5 (2.86%) DHCP
3 5 (2.86%) DNS
3 5 (2.86%) Network Security
3 5 (2.86%) SD-WAN
3 5 (2.86%) Softphone
3 5 (2.86%) VLAN
3 5 (2.86%) VPN
4 3 (1.71%) LAN
4 3 (1.71%) TCP/IP
5 1 (0.57%) Wi-Fi
Database & Business Intelligence
1 2 (1.14%) NoSQL
1 2 (1.14%) Power BI
1 2 (1.14%) SQL Server
2 1 (0.57%) Redis
Development Applications
1 10 (5.71%) JIRA
2 1 (0.57%) GitLab
2 1 (0.57%) Postman
General
1 72 (41.14%) Social Skills
2 25 (14.29%) Analytical Skills
3 24 (13.71%) Inclusion and Diversity
4 23 (13.14%) Finance
5 10 (5.71%) Law
6 6 (3.43%) Legal
7 4 (2.29%) Police
7 4 (2.29%) Presentation Skills
8 3 (1.71%) Manufacturing
8 3 (1.71%) Turkish Language
9 2 (1.14%) Documentation Skills
9 2 (1.14%) Fire and Rescue
9 2 (1.14%) Local Government
9 2 (1.14%) Organisational Skills
9 2 (1.14%) Public Sector
9 2 (1.14%) Retail
9 2 (1.14%) Telecoms
10 1 (0.57%) Banking
10 1 (0.57%) Marketing
Job Titles
1 25 (14.29%) IT Support
2 24 (13.71%) Service Manager
3 22 (12.57%) IT Manager
3 22 (12.57%) IT Technician
4 20 (11.43%) Support Technician
5 19 (10.86%) 1st Line Support
6 17 (9.71%) IT Support Technician
6 17 (9.71%) Lead
7 16 (9.14%) Network Engineer
8 14 (8.00%) IT Services Manager
9 12 (6.86%) Architect
10 11 (6.29%) Analyst
11 10 (5.71%) Developer
12 9 (5.14%) ServiceNow Developer
13 8 (4.57%) 2nd Line Support
13 8 (4.57%) Configuration Manager
13 8 (4.57%) ServiceNow Architect
14 7 (4.00%) 2nd Line Support Technician
14 7 (4.00%) Change Manager
14 7 (4.00%) Lead Developer
Libraries, Frameworks & Software Standards
1 2 (1.14%) AngularJS
1 2 (1.14%) CSS
1 2 (1.14%) HTML
1 2 (1.14%) Twitter Bootstrap
1 2 (1.14%) Web Services
2 1 (0.57%) EDI
2 1 (0.57%) Node.js
2 1 (0.57%) REST
2 1 (0.57%) SOAP
2 1 (0.57%) WebdriverIO
Miscellaneous
1 21 (12.00%) Data Centre
2 20 (11.43%) Driving Licence
3 18 (10.29%) CMDB
4 14 (8.00%) Management Information System
5 8 (4.57%) Onboarding
6 6 (3.43%) Product Ownership
7 4 (2.29%) Self-Motivation
8 2 (1.14%) Hybrid Cloud
8 2 (1.14%) Legacy Systems
9 1 (0.57%) Cloud Native
9 1 (0.57%) IoT
9 1 (0.57%) Mobile App
9 1 (0.57%) Smartphone
Operating Systems
1 49 (28.00%) Windows
2 25 (14.29%) Windows Server
3 12 (6.86%) Windows 10
4 5 (2.86%) Windows Server 2016
4 5 (2.86%) Windows Server 2019
5 3 (1.71%) Android
5 3 (1.71%) Apple iOS
5 3 (1.71%) Linux
5 3 (1.71%) Mac OS
Processes & Methodologies
1 116 (66.29%) Service Management
2 106 (60.57%) ITIL
3 55 (31.43%) Service Delivery
4 42 (24.00%) Customer Service
5 37 (21.14%) Agile
5 37 (21.14%) Problem-Solving
6 28 (16.00%) Configuration Management
7 26 (14.86%) Continuous Improvement
8 23 (13.14%) Change Management
8 23 (13.14%) Problem Management
9 20 (11.43%) Project Management
10 19 (10.86%) Cybersecurity
10 19 (10.86%) Incident Management
11 18 (10.29%) Asset Management
11 18 (10.29%) Collaborative Working
11 18 (10.29%) Digital Strategy
11 18 (10.29%) Mentoring
12 16 (9.14%) Impact Assessments
13 15 (8.57%) Migration
13 15 (8.57%) Tech Ops
Programming Languages
1 4 (2.29%) PowerShell
2 3 (1.71%) C
2 3 (1.71%) SQL
3 2 (1.14%) JavaScript
3 2 (1.14%) Python
Qualifications
1 31 (17.71%) Degree
2 18 (10.29%) DBS Check
3 17 (9.71%) Security Cleared
4 15 (8.57%) MCP
5 13 (7.43%) SC Cleared
6 8 (4.57%) ITIL Certification
7 5 (2.86%) APMG
7 5 (2.86%) PMI Certification
7 5 (2.86%) PMP
8 4 (2.29%) BPSS Clearance
9 3 (1.71%) CCNA
9 3 (1.71%) Cisco Certification
10 1 (0.57%) A+ Certification
10 1 (0.57%) Computer Science Degree
10 1 (0.57%) DV Cleared
10 1 (0.57%) MCSE
10 1 (0.57%) Microsoft Certification
10 1 (0.57%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 23 (13.14%) QA
1 23 (13.14%) SLA
2 14 (8.00%) GDPR
3 9 (5.14%) Accessibility
4 6 (3.43%) Data Quality
5 5 (2.86%) Cyber Essentials
5 5 (2.86%) ISO/IEC 20000
6 3 (1.71%) COBIT
6 3 (1.71%) GRC
System Software
1 46 (26.29%) Active Directory
2 5 (2.86%) Hyper-V
3 2 (1.14%) VMware Infrastructure
4 1 (0.57%) Docker
Systems Management
1 9 (5.14%) Microsoft Intune
2 3 (1.71%) Jamf Pro
2 3 (1.71%) Nagios
2 3 (1.71%) OpenView
3 2 (1.14%) SCCM
3 2 (1.14%) Terraform
4 1 (0.57%) Grafana
4 1 (0.57%) Kibana
Vendors
1 69 (39.43%) ServiceNow
2 62 (35.43%) Microsoft
3 12 (6.86%) Cisco
4 7 (4.00%) Salesforce
5 6 (3.43%) Google
5 6 (3.43%) Remedy
5 6 (3.43%) SolarWinds
5 6 (3.43%) VMware
6 5 (2.86%) Avaya
6 5 (2.86%) SonicWALL
6 5 (2.86%) Zscaler
7 4 (2.29%) BMC
7 4 (2.29%) Citrix
7 4 (2.29%) SAP
8 3 (1.71%) Apple
8 3 (1.71%) HP
8 3 (1.71%) Infoblox
8 3 (1.71%) Oracle
8 3 (1.71%) Veeam
9 1 (0.57%) Splunk