Service Delivery Jobs in the Midlands

Service Delivery
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 87 121 73
Rank change year-on-year +34 -48 +26
Permanent jobs citing Service Delivery 333 243 454
As % of all permanent jobs advertised in the Midlands 2.62% 2.74% 4.06%
As % of the Processes & Methodologies category 3.26% 2.84% 4.29%
Number of salaries quoted 233 158 336
10th Percentile £25,750 £31,000 £29,000
25th Percentile £33,930 £36,250 £39,649
Median annual salary (50th Percentile) £47,000 £52,772 £46,361
Median % change year-on-year -10.94% +13.83% +3.03%
75th Percentile £62,200 £67,500 £58,750
90th Percentile £72,500 £71,250 £73,750
England median annual salary £50,000 £52,500 £50,296
% change year-on-year -4.76% +4.38% +0.59%

All Process and Methodology Skills
Midlands

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 10,206 8,561 10,575
As % of all permanent jobs advertised in the Midlands 80.43% 96.55% 94.57%
Number of salaries quoted 7,378 4,406 6,965
10th Percentile £26,250 £29,750 £28,750
25th Percentile £35,000 £38,250 £37,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +5.82%
75th Percentile £62,238 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Delivery
Job Vacancy Trend in the Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Delivery in the Midlands

Service Delivery
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the Midlands.

Salary trend for Service Delivery in the Midlands

Service Delivery
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Delivery in the Midlands over the 6 months to 28 May 2024.

Salary histogram for Service Delivery in the Midlands

Service Delivery
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +27 225 £50,000 -7.61% 71
East Midlands +14 104 £37,500 -28.57% 50
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (12.31%) SharePoint
2 8 (2.40%) CMS
3 7 (2.10%) Microsoft Exchange
4 6 (1.80%) Appian
5 5 (1.50%) Confluence
6 3 (0.90%) Apache
6 3 (0.90%) IIS
6 3 (0.90%) nginx
Applications
1 20 (6.01%) Microsoft Excel
2 8 (2.40%) Microsoft Office
2 8 (2.40%) Microsoft Project
3 4 (1.20%) Microsoft PowerPoint
3 4 (1.20%) MS Visio
4 3 (0.90%) Spreadsheet
5 2 (0.60%) Chatbot
Business Applications
1 3 (0.90%) Magento
1 3 (0.90%) Shopify
2 2 (0.60%) SAP WM
3 1 (0.30%) Sage X3
3 1 (0.30%) SAP PP
Cloud Services
1 88 (26.43%) Microsoft 365
2 80 (24.02%) Azure
3 29 (8.71%) Power Platform
4 18 (5.41%) AWS
5 17 (5.11%) Entra ID
6 10 (3.00%) Dynamics 365
7 6 (1.80%) PowerApps
7 6 (1.80%) SaaS
8 5 (1.50%) Azure DevOps
8 5 (1.50%) Azure Sentinel
9 4 (1.20%) Amazon EC2
9 4 (1.20%) Amazon S3
9 4 (1.20%) Firebase
10 3 (0.90%) BigCommerce
10 3 (0.90%) DigitalOcean
11 2 (0.60%) Azure Cosmos DB
11 2 (0.60%) Azure Logic Apps
11 2 (0.60%) Azure Monitor
11 2 (0.60%) Azure Storage
11 2 (0.60%) Azure Synapse Analytics
Communications & Networking
1 28 (8.41%) Firewall
2 18 (5.41%) Intranet
3 16 (4.80%) Network Security
4 13 (3.90%) Wi-Fi
5 11 (3.30%) VoIP
6 10 (3.00%) VPN
6 10 (3.00%) WAN
7 9 (2.70%) DHCP
7 9 (2.70%) DNS
7 9 (2.70%) VLAN
8 6 (1.80%) SD-WAN
8 6 (1.80%) Wireless
9 5 (1.50%) SAN
9 5 (1.50%) Unified Communications
10 4 (1.20%) Cisco IOS
11 2 (0.60%) PBX
11 2 (0.60%) Remote Desktop
11 2 (0.60%) RFID
11 2 (0.60%) Software-Defined Networking
12 1 (0.30%) NAS
Database & Business Intelligence
1 25 (7.51%) SQL Server
2 23 (6.91%) Power BI
3 9 (2.70%) Relational Database
4 2 (0.60%) Azure SQL Database
4 2 (0.60%) MySQL
4 2 (0.60%) NoSQL
5 1 (0.30%) Amazon RDS
5 1 (0.30%) RDBMS
Development Applications
1 8 (2.40%) JIRA
2 4 (1.20%) Git
3 1 (0.30%) Visual Studio Team System
General
1 125 (37.54%) Social Skills
2 77 (23.12%) Finance
3 27 (8.11%) Inclusion and Diversity
4 24 (7.21%) Retail
5 23 (6.91%) Analytical Skills
5 23 (6.91%) Legal
6 15 (4.50%) Spanish Language
7 13 (3.90%) Public Sector
8 11 (3.30%) Law
9 10 (3.00%) Manufacturing
10 8 (2.40%) French Language
10 8 (2.40%) Marketing
11 5 (1.50%) Fire and Rescue
11 5 (1.50%) Local Government
11 5 (1.50%) Organisational Skills
12 4 (1.20%) Police
12 4 (1.20%) Telecoms
13 3 (0.90%) Influencing Skills
13 3 (0.90%) Presentation Skills
14 2 (0.60%) Electronics
Job Titles
1 58 (17.42%) Service Manager
2 54 (16.22%) IT Manager
3 49 (14.71%) Delivery Manager
4 46 (13.81%) Service Delivery Manager
5 39 (11.71%) Lead
6 38 (11.41%) Analyst
7 29 (8.71%) IT Support
8 20 (6.01%) IT Engineer
9 17 (5.11%) Senior
10 16 (4.80%) Architect
11 14 (4.20%) IT Services Manager
12 13 (3.90%) Network Engineer
12 13 (3.90%) Project Manager
12 13 (3.90%) Team Leader
13 12 (3.60%) Developer
13 12 (3.60%) IT Analyst
14 11 (3.30%) Consultant
14 11 (3.30%) Operations Engineer
14 11 (3.30%) Support Engineer
14 11 (3.30%) Support Technician
Libraries, Frameworks & Software Standards
1 16 (4.80%) EDI
2 8 (2.40%) .NET
2 8 (2.40%) cXML
2 8 (2.40%) EDIFACT
Miscellaneous
1 18 (5.41%) Driving Licence
1 18 (5.41%) Management Information System
2 17 (5.11%) Self-Motivation
3 12 (3.60%) Data Centre
4 11 (3.30%) Fat Client
4 11 (3.30%) Thin Client
5 10 (3.00%) Low-Code
6 8 (2.40%) TRADACOMS
7 6 (1.80%) Enterprise Software
7 6 (1.80%) Public Cloud
7 6 (1.80%) Security Operations Centre
8 5 (1.50%) Onboarding
8 5 (1.50%) PropTech
9 4 (1.20%) CMDB
10 3 (0.90%) Security Posture
11 2 (0.60%) FMCG
11 2 (0.60%) IoT
11 2 (0.60%) Mobile App
11 2 (0.60%) Video Editing
12 1 (0.30%) Cybercrime
Operating Systems
1 38 (11.41%) Windows
2 9 (2.70%) Windows 10
2 9 (2.70%) Windows Server
3 6 (1.80%) Android
3 6 (1.80%) Windows Server 2016
3 6 (1.80%) Windows Server 2019
4 5 (1.50%) Windows Server 2012
5 4 (1.20%) Mac OS X
6 3 (0.90%) Linux
6 3 (0.90%) Unix
7 1 (0.30%) Windows 7
7 1 (0.30%) Windows 8
Processes & Methodologies
1 119 (35.74%) ITIL
2 84 (25.23%) Continuous Improvement
2 84 (25.23%) Problem-Solving
3 57 (17.12%) Service Management
4 56 (16.82%) Customer Service
5 55 (16.52%) ITSM
6 54 (16.22%) Agile
7 52 (15.62%) Project Management
8 40 (12.01%) Change Management
9 39 (11.71%) Incident Management
10 33 (9.91%) Project Delivery
11 30 (9.01%) Collaborative Working
11 30 (9.01%) Stakeholder Management
12 28 (8.41%) Digital Strategy
12 28 (8.41%) Supplier Management
13 27 (8.11%) Line Management
13 27 (8.11%) Migration
14 24 (7.21%) Cybersecurity
14 24 (7.21%) IT Strategy
15 22 (6.61%) Problem Management
Programming Languages
1 11 (3.30%) SQL
2 8 (2.40%) ActionScript
2 8 (2.40%) ActionScript 2.0
3 7 (2.10%) PowerShell
4 4 (1.20%) Kotlin
5 2 (0.60%) Java
5 2 (0.60%) JavaScript
5 2 (0.60%) Kusto Query Language
5 2 (0.60%) Python
Qualifications
1 28 (8.41%) Degree
2 18 (5.41%) Security Cleared
3 15 (4.50%) ITIL Certification
4 11 (3.30%) SC Cleared
5 6 (1.80%) APMG
5 6 (1.80%) Azure Certification
5 6 (1.80%) PMI Certification
5 6 (1.80%) PMP
6 5 (1.50%) Cisco Certification
6 5 (1.50%) Computer Science Degree
7 4 (1.20%) AWS Certification
7 4 (1.20%) AWS Certified Solutions Architect
7 4 (1.20%) DBS Check
8 3 (0.90%) CCNA
8 3 (0.90%) CCNP
9 2 (0.60%) A+ Certification
9 2 (0.60%) APMP
9 2 (0.60%) CCIE
9 2 (0.60%) PRINCE2 Certification
10 1 (0.30%) MCP
Quality Assurance & Compliance
1 31 (9.31%) SLA
2 25 (7.51%) GDPR
3 17 (5.11%) Cyber Essentials
4 13 (3.90%) Accessibility
5 11 (3.30%) QA
6 9 (2.70%) PMO
7 5 (1.50%) ISO/IEC 20000
8 3 (0.90%) Data Quality
9 1 (0.30%) PCI DSS
System Software
1 43 (12.91%) Active Directory
2 11 (3.30%) Hyper-V
2 11 (3.30%) VMware Infrastructure
3 3 (0.90%) Virtual Desktop
4 1 (0.30%) Virtual Machines
4 1 (0.30%) Virtual Servers
Systems Management
1 25 (7.51%) Microsoft Intune
2 15 (4.50%) SCCM
3 4 (1.20%) SmoothWall
4 1 (0.30%) Single Sign-On
Vendors
1 92 (27.63%) Microsoft
2 18 (5.41%) VMware
3 16 (4.80%) Sophos
4 15 (4.50%) Cisco
4 15 (4.50%) ServiceNow
5 14 (4.20%) Apple
6 9 (2.70%) SonicWALL
7 8 (2.40%) Veeam
8 6 (1.80%) Google
8 6 (1.80%) iManage
8 6 (1.80%) OpenAI
8 6 (1.80%) SolarWinds
8 6 (1.80%) Zscaler
9 5 (1.50%) Avaya
9 5 (1.50%) Salesforce
9 5 (1.50%) SAP
10 4 (1.20%) Adobe
10 4 (1.20%) Citrix
10 4 (1.20%) Fortinet
10 4 (1.20%) Remedy