Support Analyst Jobs in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £30,000 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 162 172 121
Rank change year-on-year +10 -51 +13
Permanent jobs requiring a Support Analyst 164 157 309
As % of all permanent jobs advertised in the Midlands 1.38% 1.71% 2.83%
As % of the Job Titles category 1.46% 1.91% 2.97%
Number of salaries quoted 131 132 250
10th Percentile £23,500 £24,050 £21,250
25th Percentile £25,500 £25,844 £24,000
Median annual salary (50th Percentile) £30,000 £30,750 £28,500
Median % change year-on-year -2.44% +7.89% -2.93%
75th Percentile £38,750 £37,250 £33,750
90th Percentile £47,500 £43,750 £38,750
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -0.76%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,203 8,240 10,398
% of permanent jobs with a recognized job title 94.33% 89.64% 95.09%
Number of salaries quoted 8,322 4,631 7,055
10th Percentile £26,250 £28,750 £27,500
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,748 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 14 May 2024.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -4 93 £33,500 +3.08% 14
East Midlands +1 71 £27,000 -1.82% 16
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 14 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 67 (40.85%) Microsoft
2 50 (30.49%) Social Skills
3 46 (28.05%) Customer Service
4 45 (27.44%) Microsoft 365
5 41 (25.00%) Windows
6 38 (23.17%) Active Directory
7 37 (22.56%) Problem-Solving
8 33 (20.12%) Azure
9 28 (17.07%) SQL
10 26 (15.85%) Microsoft Exchange
11 21 (12.80%) Windows Server
12 20 (12.20%) Microsoft Office
13 18 (10.98%) Manufacturing
14 17 (10.37%) Windows 10
15 15 (9.15%) Degree
15 15 (9.15%) SQL Server
16 14 (8.54%) SharePoint
16 14 (8.54%) ERP
16 14 (8.54%) Internet
17 13 (7.93%) Dynamics 365
17 13 (7.93%) Power Platform
18 12 (7.32%) Inclusion and Diversity
18 12 (7.32%) DNS
18 12 (7.32%) Change Management
19 11 (6.71%) Service Delivery
19 11 (6.71%) Logistics
19 11 (6.71%) VPN
19 11 (6.71%) PowerShell
20 10 (6.10%) Data Telemetry
20 10 (6.10%) Data Modelling

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (15.85%) Microsoft Exchange
2 14 (8.54%) SharePoint
3 1 (0.61%) IIS
Applications
1 20 (12.20%) Microsoft Office
2 2 (1.22%) Microsoft Excel
2 2 (1.22%) Microsoft PowerPoint
2 2 (1.22%) Spreadsheet
Business Applications
1 8 (4.88%) Dynamics NAV
2 4 (2.44%) Dynamics CRM
3 2 (1.22%) Dynamics GP
4 1 (0.61%) Dynamics AX
4 1 (0.61%) NetSuite
4 1 (0.61%) Odoo
4 1 (0.61%) Sage X3
4 1 (0.61%) SAP MM
4 1 (0.61%) SAP PP
4 1 (0.61%) SAP QM
4 1 (0.61%) SAP S/4HANA
4 1 (0.61%) SAP WM
Cloud Services
1 45 (27.44%) Microsoft 365
2 33 (20.12%) Azure
3 13 (7.93%) Dynamics 365
3 13 (7.93%) Power Platform
4 6 (3.66%) Azure Data Factory
4 6 (3.66%) Entra ID
4 6 (3.66%) PowerApps
5 5 (3.05%) Google Sheets
6 4 (2.44%) Power Automate
6 4 (2.44%) SaaS
7 2 (1.22%) Azure Cosmos DB
7 2 (1.22%) Azure Monitor
7 2 (1.22%) WhatsApp
8 1 (0.61%) AWS
Communications & Networking
1 14 (8.54%) Internet
2 12 (7.32%) DNS
3 11 (6.71%) VPN
4 7 (4.27%) Firewall
5 6 (3.66%) Broadband
5 6 (3.66%) LAN
6 4 (2.44%) DHCP
6 4 (2.44%) Network Security
6 4 (2.44%) Remote Desktop
6 4 (2.44%) WAN
6 4 (2.44%) Wi-Fi
7 3 (1.83%) HTTP
7 3 (1.83%) VoIP
8 2 (1.22%) SMTP
9 1 (0.61%) ISDN
9 1 (0.61%) SAN
9 1 (0.61%) VLAN
9 1 (0.61%) Wireless
Database & Business Intelligence
1 15 (9.15%) SQL Server
2 3 (1.83%) Power BI
3 2 (1.22%) Amazon RDS
3 2 (1.22%) NoSQL
4 1 (0.61%) Crystal Reports
4 1 (0.61%) MySQL
Development Applications
1 1 (0.61%) Eclipse
1 1 (0.61%) JIRA
General
1 50 (30.49%) Social Skills
2 18 (10.98%) Manufacturing
3 12 (7.32%) Inclusion and Diversity
4 10 (6.10%) Retail
5 9 (5.49%) Analytical Skills
6 8 (4.88%) German Language
7 6 (3.66%) Finance
8 5 (3.05%) Law
9 3 (1.83%) Legal
9 3 (1.83%) Multimedia
10 2 (1.22%) Digital Healthcare
10 2 (1.22%) Local Government
10 2 (1.22%) Presentation Skills
11 1 (0.61%) Advertising
11 1 (0.61%) Automotive
11 1 (0.61%) Billing
11 1 (0.61%) Games
11 1 (0.61%) Marketing
11 1 (0.61%) Organisational Skills
11 1 (0.61%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (3.66%) OLE
2 4 (2.44%) HTML
3 3 (1.83%) .NET
3 3 (1.83%) REST
4 2 (1.22%) EDI
4 2 (1.22%) JSON
4 2 (1.22%) MAPI
Miscellaneous
1 8 (4.88%) Self-Motivation
2 7 (4.27%) Driving Licence
2 7 (4.27%) Mobile App
3 6 (3.66%) Enterprise Software
4 4 (2.44%) CCTV
4 4 (2.44%) IoT
4 4 (2.44%) Virtual Team
5 3 (1.83%) EPoS
5 3 (1.83%) iPad
5 3 (1.83%) Management Information System
5 3 (1.83%) Media Streaming
5 3 (1.83%) Team-Oriented Environment
6 2 (1.22%) BYOD
6 2 (1.22%) Cloud Native
6 2 (1.22%) PropTech
7 1 (0.61%) Clustering
7 1 (0.61%) FMCG
7 1 (0.61%) Hybrid Cloud
7 1 (0.61%) Operational Technology
7 1 (0.61%) Replication
Operating Systems
1 41 (25.00%) Windows
2 21 (12.80%) Windows Server
3 17 (10.37%) Windows 10
4 6 (3.66%) Linux
5 3 (1.83%) Windows Server 2019
6 2 (1.22%) Windows 7
6 2 (1.22%) Windows Server 2016
7 1 (0.61%) Android
Processes & Methodologies
1 46 (28.05%) Customer Service
2 37 (22.56%) Problem-Solving
3 14 (8.54%) ERP
4 12 (7.32%) Change Management
5 11 (6.71%) Logistics
5 11 (6.71%) Service Delivery
6 10 (6.10%) Data Modelling
6 10 (6.10%) Data Telemetry
7 8 (4.88%) Computer Science
7 8 (4.88%) ITIL
8 7 (4.27%) Service Management
9 6 (3.66%) Continuous Improvement
9 6 (3.66%) CRM
9 6 (3.66%) Knowledge Management
9 6 (3.66%) Mentoring
9 6 (3.66%) Process Improvement
10 5 (3.05%) Collaborative Working
10 5 (3.05%) Critical Thinking
10 5 (3.05%) IT Strategy
10 5 (3.05%) Product Roadmap
Programming Languages
1 28 (17.07%) SQL
2 11 (6.71%) PowerShell
3 6 (3.66%) T-SQL
4 3 (1.83%) C#
4 3 (1.83%) Python
5 1 (0.61%) PHP
Qualifications
1 15 (9.15%) Degree
2 8 (4.88%) Microsoft Certification
3 5 (3.05%) Computer Science Degree
3 5 (3.05%) MCSE
4 4 (2.44%) CCNA
4 4 (2.44%) Cisco Certification
5 3 (1.83%) MCP
6 2 (1.22%) A+ Certification
6 2 (1.22%) MCSA
7 1 (0.61%) CCA
7 1 (0.61%) Citrix Certification
7 1 (0.61%) MCITP
7 1 (0.61%) Network+ Certification
7 1 (0.61%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (5.49%) SLA
2 2 (1.22%) GDPR
2 2 (1.22%) QA
3 1 (0.61%) ISO/IEC 27001
System Software
1 38 (23.17%) Active Directory
2 6 (3.66%) Hyper-V
2 6 (3.66%) VMware Infrastructure
Systems Management
1 7 (4.27%) Microsoft Intune
2 3 (1.83%) FortiGate
Vendors
1 67 (40.85%) Microsoft
2 8 (4.88%) VMware
3 6 (3.66%) Databricks
3 6 (3.66%) Google
4 5 (3.05%) Apple
4 5 (3.05%) Cisco
5 4 (2.44%) Citrix
5 4 (2.44%) Sage
6 3 (1.83%) Meraki
6 3 (1.83%) SAP
6 3 (1.83%) ServiceNow
6 3 (1.83%) UiPath
7 2 (1.22%) Aruba
7 2 (1.22%) Freshdesk
7 2 (1.22%) Salesforce
8 1 (0.61%) Facebook
8 1 (0.61%) Foundry
8 1 (0.61%) Guidewire
8 1 (0.61%) HP
8 1 (0.61%) Veeam