Support Analyst Jobs in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £31,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 172 165 125
Rank change year-on-year -7 -40 +11
Permanent jobs requiring a Support Analyst 166 156 295
As % of all permanent jobs advertised in the Midlands 1.34% 1.73% 2.68%
As % of the Job Titles category 1.42% 1.93% 2.81%
Number of salaries quoted 132 132 237
10th Percentile £24,100 £24,050 £21,250
25th Percentile £25,500 £25,750 £24,000
Median annual salary (50th Percentile) £31,000 £30,500 £28,500
Median % change year-on-year +1.64% +7.02% -1.72%
75th Percentile £38,750 £37,250 £33,750
90th Percentile £47,500 £43,750 £38,750
England median annual salary £35,000 £35,000 £32,500
% change year-on-year - +7.69% -1.52%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,666 8,093 10,490
% of permanent jobs with a recognized job title 94.50% 89.68% 95.12%
Number of salaries quoted 8,592 4,557 7,019
10th Percentile £26,250 £28,500 £27,500
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £52,550 £60,800 £60,000
% change year-on-year -13.57% +1.33% +9.09%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 23 May 2024.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -3 95 £34,000 +4.62% 15
East Midlands +13 71 £27,000 - 16
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 23 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 67 (40.36%) Microsoft
2 51 (30.72%) Social Skills
3 48 (28.92%) Customer Service
4 47 (28.31%) Microsoft 365
5 45 (27.11%) Windows
6 37 (22.29%) Active Directory
7 36 (21.69%) Problem-Solving
8 31 (18.67%) Azure
9 28 (16.87%) SQL
10 25 (15.06%) Microsoft Exchange
11 23 (13.86%) Windows Server
12 20 (12.05%) Microsoft Office
13 19 (11.45%) Manufacturing
14 18 (10.84%) Windows 10
15 16 (9.64%) SQL Server
16 15 (9.04%) SharePoint
16 15 (9.04%) Degree
17 14 (8.43%) ERP
17 14 (8.43%) Internet
18 13 (7.83%) Dynamics 365
18 13 (7.83%) Power Platform
19 12 (7.23%) Inclusion and Diversity
19 12 (7.23%) Change Management
20 11 (6.63%) Logistics
20 11 (6.63%) VPN
20 11 (6.63%) DNS
21 10 (6.02%) Data Modelling
21 10 (6.02%) VMware
21 10 (6.02%) Service Delivery
21 10 (6.02%) Data Telemetry

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (15.06%) Microsoft Exchange
2 15 (9.04%) SharePoint
3 1 (0.60%) IIS
3 1 (0.60%) WordPress
Applications
1 20 (12.05%) Microsoft Office
2 2 (1.20%) Microsoft Excel
2 2 (1.20%) Microsoft PowerPoint
2 2 (1.20%) Spreadsheet
Business Applications
1 8 (4.82%) Dynamics NAV
2 4 (2.41%) Dynamics CRM
3 2 (1.20%) Dynamics GP
4 1 (0.60%) Dynamics AX
4 1 (0.60%) NetSuite
4 1 (0.60%) Odoo
4 1 (0.60%) SAP MM
4 1 (0.60%) SAP PP
4 1 (0.60%) SAP QM
4 1 (0.60%) SAP S/4HANA
4 1 (0.60%) SAP WM
Cloud Services
1 47 (28.31%) Microsoft 365
2 31 (18.67%) Azure
3 13 (7.83%) Dynamics 365
3 13 (7.83%) Power Platform
4 6 (3.61%) Azure Data Factory
4 6 (3.61%) Entra ID
4 6 (3.61%) PowerApps
5 5 (3.01%) Google Sheets
6 4 (2.41%) Power Automate
6 4 (2.41%) SaaS
7 2 (1.20%) Azure Cosmos DB
7 2 (1.20%) Azure Monitor
7 2 (1.20%) WhatsApp
Communications & Networking
1 14 (8.43%) Internet
2 11 (6.63%) DNS
2 11 (6.63%) VPN
3 8 (4.82%) LAN
4 7 (4.22%) Firewall
5 6 (3.61%) Broadband
5 6 (3.61%) WAN
5 6 (3.61%) Wi-Fi
6 5 (3.01%) Network Security
7 4 (2.41%) DHCP
7 4 (2.41%) Remote Desktop
8 3 (1.81%) HTTP
8 3 (1.81%) VoIP
9 2 (1.20%) SMTP
10 1 (0.60%) ISDN
10 1 (0.60%) SAN
10 1 (0.60%) VLAN
10 1 (0.60%) Wireless
Database & Business Intelligence
1 16 (9.64%) SQL Server
2 3 (1.81%) MySQL
2 3 (1.81%) Power BI
3 2 (1.20%) Amazon RDS
3 2 (1.20%) NoSQL
4 1 (0.60%) BusinessObjects XI
Development Applications
1 1 (0.60%) Eclipse
1 1 (0.60%) JIRA
General
1 51 (30.72%) Social Skills
2 19 (11.45%) Manufacturing
3 12 (7.23%) Inclusion and Diversity
4 9 (5.42%) Analytical Skills
4 9 (5.42%) Retail
5 8 (4.82%) German Language
6 7 (4.22%) Finance
7 5 (3.01%) Law
8 3 (1.81%) Automotive
8 3 (1.81%) Legal
8 3 (1.81%) Multimedia
9 2 (1.20%) Digital Healthcare
9 2 (1.20%) Local Government
9 2 (1.20%) Marketing
9 2 (1.20%) Organisational Skills
9 2 (1.20%) Presentation Skills
10 1 (0.60%) Advertising
10 1 (0.60%) Billing
10 1 (0.60%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (3.61%) HTML
1 6 (3.61%) OLE
2 3 (1.81%) .NET
2 3 (1.81%) REST
3 2 (1.20%) EDI
3 2 (1.20%) JSON
3 2 (1.20%) MAPI
4 1 (0.60%) CSS
4 1 (0.60%) Oracle Fusion
Miscellaneous
1 8 (4.82%) Self-Motivation
2 7 (4.22%) Driving Licence
2 7 (4.22%) Mobile App
3 6 (3.61%) Enterprise Software
4 4 (2.41%) IoT
4 4 (2.41%) Virtual Team
5 3 (1.81%) CCTV
5 3 (1.81%) EPoS
5 3 (1.81%) iPad
5 3 (1.81%) Management Information System
5 3 (1.81%) Media Streaming
5 3 (1.81%) Team-Oriented Environment
6 2 (1.20%) BYOD
6 2 (1.20%) Cloud Native
6 2 (1.20%) PropTech
7 1 (0.60%) Clustering
7 1 (0.60%) FMCG
7 1 (0.60%) Hybrid Cloud
7 1 (0.60%) Operational Technology
Operating Systems
1 45 (27.11%) Windows
2 23 (13.86%) Windows Server
3 18 (10.84%) Windows 10
4 8 (4.82%) Linux
5 6 (3.61%) Windows Server 2019
6 3 (1.81%) Windows Server 2016
7 2 (1.20%) Windows 7
8 1 (0.60%) Android
Processes & Methodologies
1 48 (28.92%) Customer Service
2 36 (21.69%) Problem-Solving
3 14 (8.43%) ERP
4 12 (7.23%) Change Management
5 11 (6.63%) Logistics
6 10 (6.02%) Data Modelling
6 10 (6.02%) Data Telemetry
6 10 (6.02%) Service Delivery
7 9 (5.42%) Computer Science
8 7 (4.22%) CRM
8 7 (4.22%) ITIL
9 6 (3.61%) Collaborative Working
9 6 (3.61%) Continuous Improvement
9 6 (3.61%) Knowledge Management
9 6 (3.61%) Mentoring
9 6 (3.61%) Process Improvement
10 5 (3.01%) Critical Thinking
10 5 (3.01%) Cybersecurity
10 5 (3.01%) IT Strategy
10 5 (3.01%) Roadmaps
Programming Languages
1 28 (16.87%) SQL
2 10 (6.02%) PowerShell
3 5 (3.01%) T-SQL
4 3 (1.81%) C#
4 3 (1.81%) PHP
4 3 (1.81%) Python
5 1 (0.60%) JavaScript
Qualifications
1 15 (9.04%) Degree
2 8 (4.82%) Microsoft Certification
3 5 (3.01%) Computer Science Degree
3 5 (3.01%) MCSE
4 4 (2.41%) CCNA
4 4 (2.41%) Cisco Certification
5 3 (1.81%) MCP
6 2 (1.20%) A+ Certification
6 2 (1.20%) MCSA
7 1 (0.60%) CCA
7 1 (0.60%) Citrix Certification
7 1 (0.60%) MCITP
7 1 (0.60%) Network+ Certification
7 1 (0.60%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (5.42%) SLA
2 2 (1.20%) GDPR
2 2 (1.20%) QA
3 1 (0.60%) ISO/IEC 27001
System Software
1 37 (22.29%) Active Directory
2 6 (3.61%) Hyper-V
2 6 (3.61%) VMware Infrastructure
Systems Management
1 6 (3.61%) Microsoft Intune
2 3 (1.81%) FortiGate
Vendors
1 67 (40.36%) Microsoft
2 10 (6.02%) VMware
3 6 (3.61%) Databricks
3 6 (3.61%) Google
4 5 (3.01%) Apple
4 5 (3.01%) Cisco
5 4 (2.41%) Citrix
5 4 (2.41%) ServiceNow
6 3 (1.81%) Meraki
6 3 (1.81%) Sage
6 3 (1.81%) UiPath
7 2 (1.20%) Aruba
7 2 (1.20%) Freshdesk
7 2 (1.20%) Salesforce
7 2 (1.20%) SAP
8 1 (0.60%) Datto
8 1 (0.60%) Dell
8 1 (0.60%) HP
8 1 (0.60%) Oracle
8 1 (0.60%) Quadient