Technical Support Jobs in the Midlands

Technical Support
England > Midlands

The median Technical Support salary in the Midlands is £30,000 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 142 291 238
Rank change year-on-year +149 -53 +13
Permanent jobs requiring a Technical Support 197 33 122
As % of all permanent jobs advertised in the Midlands 1.63% 0.36% 1.11%
As % of the Job Titles category 1.72% 0.40% 1.17%
Number of salaries quoted 155 21 75
10th Percentile £22,888 £26,020 £15,800
25th Percentile £25,750 £26,500 £24,750
Median annual salary (50th Percentile) £30,000 £31,000 £27,500
Median % change year-on-year -3.23% +12.73% -8.33%
75th Percentile £37,500 £40,924 £33,250
90th Percentile £50,000 £47,500 £45,700
England median annual salary £33,500 £37,500 £32,500
% change year-on-year -10.67% +15.38% +0.42%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,421 8,155 10,435
% of permanent jobs with a recognized job title 94.42% 89.69% 95.09%
Number of salaries quoted 8,440 4,585 7,006
10th Percentile £26,250 £28,500 £27,565
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

Technical Support
Job Vacancy Trend in the Midlands

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Technical Support in the Midlands

Technical Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Technical Support in the Midlands.

Salary trend for Technical Support in the Midlands

Technical Support
Salary Histogram in the Midlands

Salary distribution for jobs citing Technical Support in the Midlands over the 6 months to 19 May 2024.

Salary histogram for Technical Support in the Midlands

Technical Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Midlands region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +88 109 £35,000 +14.75% 20
East Midlands - 88 £28,000 - 13
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 19 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Technical Support in the job title.

1 68 (34.52%) Customer Service
2 52 (26.40%) Microsoft
3 45 (22.84%) Social Skills
4 43 (21.83%) Windows
5 30 (15.23%) Microsoft 365
6 27 (13.71%) Problem-Solving
7 26 (13.20%) Active Directory
8 25 (12.69%) Azure
9 20 (10.15%) Entra ID
10 19 (9.64%) Windows Server
11 18 (9.14%) ITIL
12 17 (8.63%) SharePoint
12 17 (8.63%) Manufacturing
12 17 (8.63%) VMware
13 16 (8.12%) Degree
14 15 (7.61%) Microsoft Office
15 13 (6.60%) Microsoft Intune
16 12 (6.09%) HNC
16 12 (6.09%) Microsoft Exchange
16 12 (6.09%) DHCP
16 12 (6.09%) DNS
16 12 (6.09%) Hyper-V
17 11 (5.58%) Telematics
17 11 (5.58%) OneDrive
17 11 (5.58%) Documentation Skills
18 10 (5.08%) Firewall
18 10 (5.08%) CRM
19 9 (4.57%) Analytical Skills
19 9 (4.57%) Organisational Skills
20 8 (4.06%) Continuous Improvement

Technical Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (8.63%) SharePoint
2 12 (6.09%) Microsoft Exchange
3 1 (0.51%) WordPress
Applications
1 15 (7.61%) Microsoft Office
2 2 (1.02%) Microsoft Excel
3 1 (0.51%) Microsoft PowerPoint
Business Applications
1 2 (1.02%) Misys Midas
Cloud Services
1 30 (15.23%) Microsoft 365
2 25 (12.69%) Azure
3 20 (10.15%) Entra ID
4 11 (5.58%) OneDrive
5 6 (3.05%) Dynamics 365
5 6 (3.05%) Mimecast
5 6 (3.05%) SaaS
6 3 (1.52%) Power Automate
7 2 (1.02%) GCP
8 1 (0.51%) Apple Pay
8 1 (0.51%) WhatsApp
Communications & Networking
1 12 (6.09%) DHCP
1 12 (6.09%) DNS
2 10 (5.08%) Firewall
3 8 (4.06%) WAN
4 6 (3.05%) TCP/IP
5 5 (2.54%) SAN
6 4 (2.03%) iSCSI
6 4 (2.03%) LAN
6 4 (2.03%) VLAN
7 3 (1.52%) HTTP
7 3 (1.52%) Internet
7 3 (1.52%) Wireless
8 2 (1.02%) Remote Desktop
8 2 (1.02%) Unified Communications
8 2 (1.02%) Wi-Fi
Database & Business Intelligence
1 5 (2.54%) SQL Server
2 2 (1.02%) MySQL
Development Applications
1 2 (1.02%) JIRA
2 1 (0.51%) Subversion
General
1 45 (22.84%) Social Skills
2 17 (8.63%) Manufacturing
3 11 (5.58%) Documentation Skills
4 9 (4.57%) Analytical Skills
4 9 (4.57%) Organisational Skills
5 6 (3.05%) Telecoms
6 5 (2.54%) Automotive
6 5 (2.54%) Finance
6 5 (2.54%) Retail
7 4 (2.03%) Public Sector
8 3 (1.52%) Electronics
8 3 (1.52%) French Language
8 3 (1.52%) Inclusion and Diversity
8 3 (1.52%) Polish Language
9 2 (1.02%) Aerospace
9 2 (1.02%) Pharmaceutical
9 2 (1.02%) Spanish Language
10 1 (0.51%) Agriculture
10 1 (0.51%) Marketing
Libraries, Frameworks & Software Standards
1 5 (2.54%) HTML
2 3 (1.52%) .NET
2 3 (1.52%) EDI
2 3 (1.52%) REST
Miscellaneous
1 7 (3.55%) Algorithms
1 7 (3.55%) CCTV
2 3 (1.52%) Driving Licence
2 3 (1.52%) Renewable Energy
3 2 (1.02%) Data Centre
3 2 (1.02%) iPhone
4 1 (0.51%) Onboarding
4 1 (0.51%) Robotics
4 1 (0.51%) Self-Motivation
Operating Systems
1 43 (21.83%) Windows
2 19 (9.64%) Windows Server
3 7 (3.55%) Windows 10
4 5 (2.54%) Mac OS
5 4 (2.03%) Linux
6 2 (1.02%) Windows Server 2019
Processes & Methodologies
1 68 (34.52%) Customer Service
2 27 (13.71%) Problem-Solving
3 18 (9.14%) ITIL
4 11 (5.58%) Telematics
5 10 (5.08%) CRM
6 8 (4.06%) Continuous Improvement
6 8 (4.06%) Mathematics
7 7 (3.55%) Cybersecurity
8 6 (3.05%) Proactive Management
9 5 (2.54%) Agile
9 5 (2.54%) Decision-Making
9 5 (2.54%) Infrastructure Engineering
9 5 (2.54%) Ticket Management
10 4 (2.03%) Customer Requirements
10 4 (2.03%) Customer-Centricity
10 4 (2.03%) Preventative Maintenance
10 4 (2.03%) Proactive Monitoring
10 4 (2.03%) Time Management
11 3 (1.52%) Case Management
11 3 (1.52%) Creative Thinking
Programming Languages
1 7 (3.55%) SQL
2 3 (1.52%) C#
3 2 (1.02%) PHP
Qualifications
1 16 (8.12%) Degree
2 12 (6.09%) HNC
3 6 (3.05%) HND
4 2 (1.02%) Azure Certification
4 2 (1.02%) CESG Certified Professional
4 2 (1.02%) Citrix Certification
4 2 (1.02%) MCITP
4 2 (1.02%) Microsoft Certification
4 2 (1.02%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (3.05%) SLA
2 5 (2.54%) QA
3 1 (0.51%) GDPR
System Software
1 26 (13.20%) Active Directory
2 12 (6.09%) Hyper-V
3 8 (4.06%) VMware Infrastructure
4 4 (2.03%) NFS
5 2 (1.02%) vSphere
5 2 (1.02%) XenApp
5 2 (1.02%) XenDesktop
Systems Management
1 13 (6.60%) Microsoft Intune
2 3 (1.52%) Cisco Prime
2 3 (1.52%) McAfee ePO
2 3 (1.52%) SCOM
3 2 (1.02%) Progress Chef
Vendors
1 52 (26.40%) Microsoft
2 17 (8.63%) VMware
3 6 (3.05%) Acronis
3 6 (3.05%) Siemens
4 5 (2.54%) Cisco
5 3 (1.52%) Apple
5 3 (1.52%) McAfee
5 3 (1.52%) Salesforce
5 3 (1.52%) SolarWinds
5 3 (1.52%) UiPath
5 3 (1.52%) Veeam
6 2 (1.02%) Citrix
6 2 (1.02%) Google
7 1 (0.51%) Agilent
7 1 (0.51%) HP