1st Line Support Jobs in Norfolk

First Line Support
East of England > Norfolk

The median First Line Support salary in Norfolk is £24,000 per year, according to job vacancies posted during the 6 months leading to 11 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Jun 2024
Same period 2023 Same period 2022
Rank 71 42 29
Rank change year-on-year -29 -13 -
Permanent jobs requiring a 1st Line Support 6 1 6
As % of all permanent jobs advertised in Norfolk 0.71% 0.42% 2.97%
As % of the Job Titles category 0.76% 0.59% 3.73%
Number of salaries quoted 6 0 6
10th Percentile - - -
25th Percentile £23,000 - £20,250
Median annual salary (50th Percentile) £24,000 - £21,500
75th Percentile £26,250 - £22,750
90th Percentile £26,500 - -
East of England median annual salary £24,500 £24,000 £24,000
% change year-on-year +2.08% - +20.00%

All Permanent IT Job Vacancies
Norfolk

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Norfolk. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Norfolk with a recognized job title 791 170 161
% of permanent jobs with a recognized job title 93.39% 71.13% 79.70%
Number of salaries quoted 556 91 80
10th Percentile £26,000 £24,000 £20,250
25th Percentile £29,500 £31,500 £28,250
Median annual salary (50th Percentile) £40,000 £40,000 £37,309
Median % change year-on-year - +7.21% -12.21%
75th Percentile £52,500 £57,500 £51,313
90th Percentile £61,250 £63,750 £62,500
East of England median annual salary £47,500 £55,000 £50,000
% change year-on-year -13.64% +10.00% -

1st Line Support
Job Vacancy Trend in Norfolk

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Norfolk.

Job vacancy trend for 1st Line Support in Norfolk

1st Line Support
Salary Trend in Norfolk

3-month moving average salary quoted in jobs citing 1st Line Support in Norfolk.

Salary trend for 1st Line Support in Norfolk

1st Line Support
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Norfolk region over the 6 months to 11 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Norwich -17 5 £23,000 -
Wymondham - 1 £26,500 -
1st Line Support
East of England

1st Line Support Skill Set
Top 19 Co-occurring Skills and Capabilities in Norfolk

For the 6 months to 11 June 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Norfolk region featuring 1st Line Support in the job title.

1 6 (100.00%) Microsoft 365
1 6 (100.00%) Social Skills
2 5 (83.33%) Time Management
3 4 (66.67%) SharePoint
3 4 (66.67%) Active Directory
4 3 (50.00%) ITSM
4 3 (50.00%) Windows
4 3 (50.00%) SLA
4 3 (50.00%) Windows 10
4 3 (50.00%) Customer Experience
4 3 (50.00%) Customer Service
4 3 (50.00%) Apple iOS
5 2 (33.33%) Remote Desktop
5 2 (33.33%) Self-Motivation
6 1 (16.67%) Problem-Solving
6 1 (16.67%) Hyper-V
6 1 (16.67%) VMware Infrastructure
6 1 (16.67%) Microsoft Exchange
6 1 (16.67%) VMware

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Norfolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (66.67%) SharePoint
2 1 (16.67%) Microsoft Exchange
Cloud Services
1 6 (100.00%) Microsoft 365
Communications & Networking
1 2 (33.33%) Remote Desktop
General
1 6 (100.00%) Social Skills
Miscellaneous
1 2 (33.33%) Self-Motivation
Operating Systems
1 3 (50.00%) Apple iOS
1 3 (50.00%) Windows
1 3 (50.00%) Windows 10
Processes & Methodologies
1 5 (83.33%) Time Management
2 3 (50.00%) Customer Experience
2 3 (50.00%) Customer Service
2 3 (50.00%) ITSM
3 1 (16.67%) Problem-Solving
Quality Assurance & Compliance
1 3 (50.00%) SLA
System Software
1 4 (66.67%) Active Directory
2 1 (16.67%) Hyper-V
2 1 (16.67%) VMware Infrastructure
Vendors
1 1 (16.67%) VMware