2nd/3rd Line Support Jobs in the North of England

2nd/3rd Line Support
England > North of England

The median 2nd/3rd Line Support salary in the North of England is £32,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 351 422 457
Rank change year-on-year +71 +35 -102
Permanent jobs requiring a 2nd/3rd Line Support 35 3 6
As % of all permanent jobs advertised in the North of England 0.20% 0.018% 0.033%
As % of the Job Titles category 0.21% 0.020% 0.034%
Number of salaries quoted 35 3 5
10th Percentile £30,350 £25,850 £27,150
25th Percentile £31,250 £26,000 £28,500
Median annual salary (50th Percentile) £32,500 £27,500 £32,500
Median % change year-on-year +18.18% -15.38% -
75th Percentile £35,000 £31,250 £36,000
90th Percentile £39,500 £32,750 £36,900
England median annual salary £33,000 £37,500 £36,500
% change year-on-year -12.00% +2.74% +7.35%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,989 15,062 17,598
% of permanent jobs with a recognized job title 95.04% 89.50% 96.24%
Number of salaries quoted 13,134 8,047 10,963
10th Percentile £27,000 £30,500 £27,750
25th Percentile £36,250 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £78,446 £80,750 £80,000
England median annual salary £52,550 £60,800 £60,000
% change year-on-year -13.57% +1.33% +9.09%

2nd/3rd Line Support
Job Vacancy Trend in the North of England

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 2nd/3rd Line Support in the North of England

2nd/3rd Line Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in the North of England.

Salary trend for 2nd/3rd Line Support in the North of England

2nd/3rd Line Support
Salary Histogram in the North of England

Salary distribution for jobs citing 2nd/3rd Line Support in the North of England over the 6 months to 23 May 2024.

Salary histogram for 2nd/3rd Line Support in the North of England

2nd/3rd Line Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the North of England region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North East +16 23 £32,500 - 1
Yorkshire +87 7 £37,000 +34.55%
North West +5 5 £32,000 +20.75%
2nd/3rd Line Support
England

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 23 May 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 2nd/3rd Line Support in the job title.

1 29 (82.86%) Azure
2 27 (77.14%) Microsoft Certification
2 27 (77.14%) Microsoft
3 26 (74.29%) Active Directory
3 26 (74.29%) Social Skills
4 24 (68.57%) Driving Licence
5 23 (65.71%) ITIL
6 22 (62.86%) Hyper-V
7 21 (60.00%) Incident Management
7 21 (60.00%) Enterprise Storage
7 21 (60.00%) SAN
8 16 (45.71%) SQL Server
8 16 (45.71%) Organisational Skills
8 16 (45.71%) Azure Certification
8 16 (45.71%) Desktop Virtualisation
9 14 (40.00%) Windows
10 10 (28.57%) VMware
11 9 (25.71%) Amazon RDS
11 9 (25.71%) VMware Infrastructure
11 9 (25.71%) Windows Server
12 8 (22.86%) Disaster Recovery
13 6 (17.14%) Microsoft 365
14 5 (14.29%) Wi-Fi
14 5 (14.29%) SQL
14 5 (14.29%) Remote Monitoring and Management
14 5 (14.29%) Datto
15 4 (11.43%) Azure Stack
15 4 (11.43%) Containerisation
15 4 (11.43%) Proactive Monitoring
15 4 (11.43%) LogicMonitor

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 29 (82.86%) Azure
2 6 (17.14%) Microsoft 365
3 4 (11.43%) Azure Stack
4 2 (5.71%) AWS
4 2 (5.71%) Entra ID
4 2 (5.71%) Google Workspace
Communications & Networking
1 21 (60.00%) SAN
2 5 (14.29%) Wi-Fi
3 4 (11.43%) Firewall
3 4 (11.43%) LAN
3 4 (11.43%) TCP/IP
3 4 (11.43%) VoIP
3 4 (11.43%) Wireless
3 4 (11.43%) WLAN
4 3 (8.57%) Internet
4 3 (8.57%) Remote Desktop
5 1 (2.86%) Broadband
5 1 (2.86%) VLAN
5 1 (2.86%) VPN
Database & Business Intelligence
1 16 (45.71%) SQL Server
2 9 (25.71%) Amazon RDS
Development Applications
1 1 (2.86%) JIRA
General
1 26 (74.29%) Social Skills
2 16 (45.71%) Organisational Skills
3 3 (8.57%) Documentation Skills
3 3 (8.57%) Telecoms
4 2 (5.71%) Inclusion and Diversity
5 1 (2.86%) Manufacturing
Miscellaneous
1 24 (68.57%) Driving Licence
2 21 (60.00%) Enterprise Storage
3 4 (11.43%) Private Cloud
4 3 (8.57%) Management Information System
5 1 (2.86%) Renewable Energy
Operating Systems
1 14 (40.00%) Windows
2 9 (25.71%) Windows Server
3 4 (11.43%) Linux
4 3 (8.57%) Windows Server 2016
4 3 (8.57%) Windows Server 2019
Processes & Methodologies
1 23 (65.71%) ITIL
2 21 (60.00%) Incident Management
3 16 (45.71%) Desktop Virtualisation
4 8 (22.86%) Disaster Recovery
5 5 (14.29%) Remote Monitoring and Management
6 4 (11.43%) Containerisation
6 4 (11.43%) Proactive Monitoring
7 3 (8.57%) Data Privacy
8 2 (5.71%) Cybersecurity
8 2 (5.71%) Infrastructure Engineering
8 2 (5.71%) Mentoring
8 2 (5.71%) Service Management
9 1 (2.86%) Computer Science
9 1 (2.86%) Critical Thinking
9 1 (2.86%) Customer Service
9 1 (2.86%) Logistics
9 1 (2.86%) Migration
9 1 (2.86%) Problem-Solving
Programming Languages
1 5 (14.29%) SQL
Qualifications
1 27 (77.14%) Microsoft Certification
2 16 (45.71%) Azure Certification
3 4 (11.43%) CCNA
3 4 (11.43%) Cisco Certification
3 4 (11.43%) MCSA
3 4 (11.43%) VMware Certified Professional (VCP)
4 3 (8.57%) Degree
5 2 (5.71%) DBS Check
6 1 (2.86%) Computer Science Degree
Quality Assurance & Compliance
1 2 (5.71%) GDPR
1 2 (5.71%) PCI DSS
System Software
1 26 (74.29%) Active Directory
2 22 (62.86%) Hyper-V
3 9 (25.71%) VMware Infrastructure
Systems Management
1 2 (5.71%) Autotask
2 1 (2.86%) Microsoft Intune
Vendors
1 27 (77.14%) Microsoft
2 10 (28.57%) VMware
3 5 (14.29%) Datto
4 4 (11.43%) LogicMonitor
4 4 (11.43%) SolarWinds
5 3 (8.57%) Cisco
5 3 (8.57%) ConnectWise
5 3 (8.57%) Draytek
5 3 (8.57%) ESET
5 3 (8.57%) HP
5 3 (8.57%) Sophos
5 3 (8.57%) Ubiquiti