SLA Jobs in the North of England

Service Level Agreement (SLA)
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 138 117 94
Rank change year-on-year -21 -23 +55
Permanent jobs citing SLA 339 503 622
As % of all permanent jobs advertised in the North of England 1.94% 2.94% 3.42%
As % of the Quality Assurance & Compliance category 14.30% 13.50% 21.01%
Number of salaries quoted 284 266 453
10th Percentile £22,325 £22,500 £21,250
25th Percentile £25,438 £26,300 £25,000
Median annual salary (50th Percentile) £32,500 £36,500 £32,238
Median % change year-on-year -10.96% +13.22% -5.18%
75th Percentile £47,500 £48,750 £43,750
90th Percentile £68,375 £61,875 £58,750
England median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.83%

All Quality Assurance and Compliance Skills
North of England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 2,370 3,725 2,961
As % of all permanent jobs advertised in the North of England 13.55% 21.75% 16.30%
Number of salaries quoted 1,642 1,154 1,754
10th Percentile £26,250 £28,000 £25,500
25th Percentile £35,000 £37,500 £32,500
Median annual salary (50th Percentile) £47,500 £50,000 £45,000
Median % change year-on-year -5.00% +11.11% -
75th Percentile £62,500 £65,000 £60,000
90th Percentile £82,548 £80,000 £72,500
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing SLA in the North of England.

Salary trend for SLA in the North of England

SLA
Salary Histogram in the North of England

Salary distribution for jobs citing SLA in the North of England over the 6 months to 14 May 2024.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -21 160 £28,500 -36.67% 57
Yorkshire +12 139 £35,000 +8.70% 22
North East -7 40 £35,000 -2.78% 10
SLA
England

SLA
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (15.34%) Microsoft Exchange
2 18 (5.31%) SharePoint
3 2 (0.59%) IIS
4 1 (0.29%) Apache
4 1 (0.29%) Confluence
4 1 (0.29%) OpenStack
4 1 (0.29%) WebSphere
Applications
1 74 (21.83%) Microsoft Office
2 6 (1.77%) Microsoft Excel
3 4 (1.18%) Spreadsheet
4 2 (0.59%) Trello
5 1 (0.29%) Microsoft PowerPoint
5 1 (0.29%) Microsoft Project
5 1 (0.29%) MS Visio
Business Applications
1 13 (3.83%) Infor SunSystems
1 13 (3.83%) iTrent
2 2 (0.59%) Oracle ERP
3 1 (0.29%) SAP S/4HANA
3 1 (0.29%) SAP SD
3 1 (0.29%) SAP WM
Cloud Services
1 127 (37.46%) Microsoft 365
2 80 (23.60%) Azure
3 19 (5.60%) Cloud Computing
4 17 (5.01%) AWS
5 10 (2.95%) Entra ID
5 10 (2.95%) GCP
6 6 (1.77%) SaaS
7 5 (1.47%) Google Workspace
7 5 (1.47%) IaaS
7 5 (1.47%) PaaS
8 4 (1.18%) Amazon CloudWatch
9 3 (0.88%) Amazon SQS
10 2 (0.59%) GitHub
10 2 (0.59%) Mimecast
10 2 (0.59%) Power Platform
10 2 (0.59%) SAP Commerce Cloud
11 1 (0.29%) Azure DevOps
11 1 (0.29%) Cloudflare
11 1 (0.29%) GitHub Actions
11 1 (0.29%) Power Automate
Communications & Networking
1 43 (12.68%) Firewall
2 34 (10.03%) LAN
3 33 (9.73%) WAN
4 27 (7.96%) VPN
5 26 (7.67%) Wi-Fi
6 21 (6.19%) DNS
6 21 (6.19%) SAN
6 21 (6.19%) TCP/IP
7 18 (5.31%) WLAN
8 17 (5.01%) DHCP
8 17 (5.01%) Internet
9 12 (3.54%) Wireless
10 11 (3.24%) Broadband
11 9 (2.65%) Network Security
11 9 (2.65%) VoIP
12 6 (1.77%) NAS
12 6 (1.77%) SD-WAN
12 6 (1.77%) Software-Defined Networking
13 5 (1.47%) PBX
13 5 (1.47%) SSL
Database & Business Intelligence
1 18 (5.31%) Amazon RDS
2 13 (3.83%) BusinessObjects
3 10 (2.95%) SQL Server
4 5 (1.47%) Azure SQL Database
5 1 (0.29%) Crystal Reports
5 1 (0.29%) MySQL
5 1 (0.29%) Oracle Database
5 1 (0.29%) Power BI
Development Applications
1 5 (1.47%) JIRA
2 3 (0.88%) Octopus Deploy
2 3 (0.88%) TeamCity
3 1 (0.29%) Git
3 1 (0.29%) git-flow
General
1 186 (54.87%) Social Skills
2 85 (25.07%) Finance
3 53 (15.63%) Analytical Skills
4 35 (10.32%) Retail
5 24 (7.08%) Organisational Skills
6 17 (5.01%) Law
6 17 (5.01%) Manufacturing
7 15 (4.42%) Legal
7 15 (4.42%) Telecoms
8 14 (4.13%) Public Sector
9 6 (1.77%) Inclusion and Diversity
10 4 (1.18%) Agriculture
10 4 (1.18%) Back Office
10 4 (1.18%) Marketing
11 3 (0.88%) Local Government
11 3 (0.88%) Military
12 2 (0.59%) Banking
12 2 (0.59%) Billing
12 2 (0.59%) Police
12 2 (0.59%) Presentation Skills
Job Titles
1 70 (20.65%) Analyst
2 51 (15.04%) Lead
3 43 (12.68%) Team Leader
4 37 (10.91%) IT Support
5 35 (10.32%) Service Manager
6 28 (8.26%) Support Analyst
7 27 (7.96%) Service Analyst
7 27 (7.96%) Service Desk Analyst
8 24 (7.08%) Support Engineer
9 20 (5.90%) IT Engineer
9 20 (5.90%) IT Manager
9 20 (5.90%) Senior
10 19 (5.60%) IT Analyst
11 17 (5.01%) IT Services Manager
11 17 (5.01%) Network Engineer
12 16 (4.72%) Head of IT
13 14 (4.13%) IT Support Analyst
13 14 (4.13%) Technical Leader
13 14 (4.13%) Technical Team Leader
14 13 (3.83%) Financial Analyst
Libraries, Frameworks & Software Standards
1 4 (1.18%) .NET
2 3 (0.88%) .NET Framework
2 3 (0.88%) AngularJS
2 3 (0.88%) Node.js
2 3 (0.88%) RabbitMQ
2 3 (0.88%) React
3 1 (0.29%) BREW
3 1 (0.29%) EDI
3 1 (0.29%) JSON
3 1 (0.29%) Middleware
3 1 (0.29%) Web Services
3 1 (0.29%) XML
Miscellaneous
1 34 (10.03%) Driving Licence
2 27 (7.96%) Self-Motivation
3 23 (6.78%) Management Information System
4 15 (4.42%) Data Centre
5 10 (2.95%) Product Ownership
6 8 (2.36%) EPoS
6 8 (2.36%) Public Cloud
7 7 (2.06%) PMI
7 7 (2.06%) Team-Oriented Environment
7 7 (2.06%) Video Conferencing
8 6 (1.77%) Greenfield Project
9 4 (1.18%) IoT
9 4 (1.18%) Replication
10 3 (0.88%) Clustering
10 3 (0.88%) Educational Technology
10 3 (0.88%) iPhone
10 3 (0.88%) Private Cloud
10 3 (0.88%) Wiki
11 2 (0.59%) Analytical Mindset
11 2 (0.59%) Renewable Energy
Operating Systems
1 125 (36.87%) Windows
2 67 (19.76%) Windows Server
3 32 (9.44%) Windows 10
4 22 (6.49%) Windows Server 2012
5 19 (5.60%) Linux
6 18 (5.31%) Windows Server 2016
7 17 (5.01%) Windows Server 2019
8 16 (4.72%) Android
8 16 (4.72%) Apple iOS
9 10 (2.95%) Windows 7
10 7 (2.06%) Windows 8
11 4 (1.18%) Windows Server 2008
12 3 (0.88%) CentOS
12 3 (0.88%) Red Hat Enterprise Linux
12 3 (0.88%) Unix
13 2 (0.59%) Mac OS
13 2 (0.59%) Ubuntu
Processes & Methodologies
1 169 (49.85%) Customer Service
2 132 (38.94%) ITIL
3 116 (34.22%) Problem-Solving
4 53 (15.63%) Service Management
5 48 (14.16%) Customer Experience
5 48 (14.16%) Infrastructure Engineering
6 47 (13.86%) Continuous Improvement
6 47 (13.86%) Time Management
7 45 (13.27%) Cybersecurity
8 41 (12.09%) Mentoring
9 35 (10.32%) Service Delivery
10 31 (9.14%) Incident Management
11 30 (8.85%) Change Management
11 30 (8.85%) Decision-Making
12 29 (8.55%) Project Management
13 26 (7.67%) Root Cause Analysis
14 25 (7.37%) Coaching
15 23 (6.78%) Disaster Recovery
16 22 (6.49%) ITSM
17 19 (5.60%) CRM
Programming Languages
1 22 (6.49%) SQL
2 9 (2.65%) Python
3 6 (1.77%) PowerShell
4 4 (1.18%) C#
5 3 (0.88%) Java
5 3 (0.88%) JavaScript
6 1 (0.29%) Bash
Qualifications
1 28 (8.26%) Cisco Certification
1 28 (8.26%) Security Cleared
2 26 (7.67%) CCNA
3 23 (6.78%) Degree
4 22 (6.49%) CCNP
5 21 (6.19%) Azure Certification
6 16 (4.72%) SC Cleared
7 15 (4.42%) ITIL Certification
8 13 (3.83%) BPSS Clearance
9 12 (3.54%) Microsoft Certification
10 9 (2.65%) DBS Check
11 8 (2.36%) MCP
12 7 (2.06%) PMI Certification
13 5 (1.47%) Network+ Certification
14 4 (1.18%) JNCIA
15 3 (0.88%) DV Cleared
15 3 (0.88%) ITIL Foundation Certificate
16 2 (0.59%) Computer Science Degree
16 2 (0.59%) MCSA
17 1 (0.29%) CISSP
Quality Assurance & Compliance
1 22 (6.49%) Cyber Essentials
2 21 (6.19%) ISO/IEC 27001
3 8 (2.36%) PCI DSS
4 5 (1.47%) ISO 9001
5 4 (1.18%) QA
6 3 (0.88%) GDPR
7 2 (0.59%) Disclosure Scotland
8 1 (0.29%) Cyber Essentials PLUS
8 1 (0.29%) FISMA
8 1 (0.29%) HIPAA
8 1 (0.29%) HITRUST
8 1 (0.29%) ISO/IEC 20000
8 1 (0.29%) NEBOSH
8 1 (0.29%) NIST
8 1 (0.29%) PMO
8 1 (0.29%) Sarbanes-Oxley
System Software
1 83 (24.48%) Active Directory
2 36 (10.62%) Hyper-V
3 18 (5.31%) VMware Infrastructure
4 11 (3.24%) Firmware
5 7 (2.06%) KVM
6 4 (1.18%) Virtual Machines
6 4 (1.18%) VMware ESXi
7 3 (0.88%) vSphere
8 1 (0.29%) Docker
8 1 (0.29%) Lustre
8 1 (0.29%) Slurm Workload Manager
Systems Management
1 39 (11.50%) Microsoft Intune
2 13 (3.83%) SCCM
3 8 (2.36%) SCOM
4 5 (1.47%) Systems Management Server (SMS)
4 5 (1.47%) Terraform
5 4 (1.18%) Cacti
5 4 (1.18%) Grafana
6 3 (0.88%) Failover Clustering
6 3 (0.88%) FortiGate
6 3 (0.88%) Microsoft Data Protection Manager
7 2 (0.59%) SmoothWall
7 2 (0.59%) vCenter Server
8 1 (0.29%) Active Directory Federation Services
8 1 (0.29%) Icinga
8 1 (0.29%) Kubernetes
8 1 (0.29%) NetBackup
8 1 (0.29%) Proxmox
8 1 (0.29%) WSUS
Vendors
1 157 (46.31%) Microsoft
2 59 (17.40%) VMware
3 42 (12.39%) Cisco
4 27 (7.96%) Citrix
5 23 (6.78%) ServiceNow
6 22 (6.49%) Dell
7 21 (6.19%) SAP
8 15 (4.42%) Fortinet
9 13 (3.83%) Infor
9 13 (3.83%) SolarWinds
10 11 (3.24%) Veeam
11 10 (2.95%) HP
12 9 (2.65%) IBM
13 8 (2.36%) Kaseya
13 8 (2.36%) Meraki
14 7 (2.06%) Apple
15 6 (1.77%) CheckPoint
15 6 (1.77%) NetApp
16 5 (1.47%) Rapid7
17 4 (1.18%) Splunk