SLA Jobs in the North of England

Service Level Agreement (SLA)
England > North of England

The following table provides summary statistics for permanent job vacancies advertised in the North of England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 137 114 93
Rank change year-on-year -23 -21 +52
Permanent jobs citing SLA 336 489 632
As % of all permanent jobs advertised in the North of England 1.85% 2.96% 3.43%
As % of the Quality Assurance & Compliance category 14.27% 13.87% 21.05%
Number of salaries quoted 280 257 466
10th Percentile £22,250 £23,450 £21,250
25th Percentile £25,438 £27,000 £24,750
Median annual salary (50th Percentile) £32,750 £37,500 £30,000
Median % change year-on-year -12.67% +25.00% -11.76%
75th Percentile £47,500 £50,000 £42,688
90th Percentile £67,625 £65,000 £57,500
England median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.25%

All Quality Assurance and Compliance Skills
North of England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North of England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 2,354 3,525 3,003
As % of all permanent jobs advertised in the North of England 12.94% 21.30% 16.31%
Number of salaries quoted 1,620 1,149 1,752
10th Percentile £26,250 £28,250 £25,125
25th Percentile £35,000 £37,500 £32,500
Median annual salary (50th Percentile) £47,500 £50,000 £45,000
Median % change year-on-year -5.00% +11.11% -
75th Percentile £62,500 £65,000 £60,625
90th Percentile £82,548 £80,000 £72,500
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing SLA in the North of England.

Salary trend for SLA in the North of England

SLA
Salary Histogram in the North of England

Salary distribution for jobs citing SLA in the North of England over the 6 months to 28 May 2024.

Salary histogram for SLA in the North of England

SLA
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North of England region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -8 161 £28,500 -36.67% 56
Yorkshire +2 137 £35,000 +8.70% 27
North East -6 38 £35,000 -2.78% 11
SLA
England

SLA
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (14.29%) Microsoft Exchange
2 20 (5.95%) SharePoint
3 2 (0.60%) IIS
4 1 (0.30%) Apache
4 1 (0.30%) Confluence
4 1 (0.30%) OpenStack
4 1 (0.30%) WebSphere
Applications
1 72 (21.43%) Microsoft Office
2 5 (1.49%) Microsoft Excel
3 3 (0.89%) Spreadsheet
4 2 (0.60%) Trello
5 1 (0.30%) Microsoft Project
5 1 (0.30%) MS Visio
Business Applications
1 13 (3.87%) Infor SunSystems
1 13 (3.87%) iTrent
2 2 (0.60%) Oracle ERP
3 1 (0.30%) SAP ERP
3 1 (0.30%) SAP PP
3 1 (0.30%) SAP S/4HANA
3 1 (0.30%) SAP SD
3 1 (0.30%) SAP WM
Cloud Services
1 124 (36.90%) Microsoft 365
2 80 (23.81%) Azure
3 19 (5.65%) Cloud Computing
4 17 (5.06%) AWS
5 10 (2.98%) Entra ID
5 10 (2.98%) GCP
6 6 (1.79%) SaaS
7 5 (1.49%) Google Workspace
7 5 (1.49%) IaaS
7 5 (1.49%) PaaS
8 4 (1.19%) Amazon CloudWatch
9 3 (0.89%) Amazon SQS
10 2 (0.60%) GitHub
10 2 (0.60%) Mimecast
10 2 (0.60%) Power Platform
10 2 (0.60%) SAP Commerce Cloud
11 1 (0.30%) Azure DevOps
11 1 (0.30%) Cloudflare
11 1 (0.30%) OneDrive
11 1 (0.30%) Power Automate
Communications & Networking
1 46 (13.69%) Firewall
2 35 (10.42%) LAN
3 34 (10.12%) WAN
4 26 (7.74%) VPN
4 26 (7.74%) Wi-Fi
5 21 (6.25%) SAN
6 20 (5.95%) TCP/IP
7 19 (5.65%) DNS
8 17 (5.06%) Internet
8 17 (5.06%) WLAN
9 16 (4.76%) DHCP
10 13 (3.87%) Wireless
11 11 (3.27%) Broadband
11 11 (3.27%) Network Security
12 8 (2.38%) SD-WAN
12 8 (2.38%) VoIP
13 6 (1.79%) Software-Defined Networking
14 5 (1.49%) NAS
14 5 (1.49%) PBX
14 5 (1.49%) SSL
Database & Business Intelligence
1 18 (5.36%) Amazon RDS
2 13 (3.87%) BusinessObjects
3 11 (3.27%) SQL Server
4 5 (1.49%) Azure SQL Database
5 1 (0.30%) Crystal Reports
5 1 (0.30%) MySQL
5 1 (0.30%) Oracle Database
5 1 (0.30%) Power BI
Development Applications
1 6 (1.79%) JIRA
2 3 (0.89%) Octopus Deploy
2 3 (0.89%) TeamCity
3 1 (0.30%) Git
3 1 (0.30%) git-flow
General
1 182 (54.17%) Social Skills
2 84 (25.00%) Finance
3 50 (14.88%) Analytical Skills
4 37 (11.01%) Retail
5 25 (7.44%) Organisational Skills
6 18 (5.36%) Manufacturing
7 17 (5.06%) Law
8 15 (4.46%) Legal
8 15 (4.46%) Telecoms
9 13 (3.87%) Public Sector
10 6 (1.79%) Inclusion and Diversity
11 4 (1.19%) Agriculture
11 4 (1.19%) Back Office
11 4 (1.19%) Marketing
12 3 (0.89%) Local Government
12 3 (0.89%) Military
12 3 (0.89%) Presentation Skills
13 2 (0.60%) Banking
13 2 (0.60%) Documentation Skills
13 2 (0.60%) Police
Job Titles
1 71 (21.13%) Analyst
2 53 (15.77%) Lead
3 44 (13.10%) Team Leader
4 34 (10.12%) IT Support
5 33 (9.82%) Service Manager
6 28 (8.33%) Service Analyst
6 28 (8.33%) Service Desk Analyst
6 28 (8.33%) Support Analyst
7 24 (7.14%) Support Engineer
8 21 (6.25%) Senior
9 20 (5.95%) IT Analyst
9 20 (5.95%) IT Engineer
10 19 (5.65%) IT Manager
11 18 (5.36%) Network Engineer
12 16 (4.76%) Head of IT
12 16 (4.76%) IT Services Manager
13 15 (4.46%) Technical Leader
13 15 (4.46%) Technical Team Leader
14 14 (4.17%) IT Support Analyst
15 13 (3.87%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 4 (1.19%) .NET
2 3 (0.89%) .NET Framework
2 3 (0.89%) AngularJS
2 3 (0.89%) Node.js
2 3 (0.89%) RabbitMQ
2 3 (0.89%) React
3 1 (0.30%) BREW
3 1 (0.30%) EDI
3 1 (0.30%) JSON
3 1 (0.30%) Middleware
3 1 (0.30%) Web Services
3 1 (0.30%) XML
Miscellaneous
1 35 (10.42%) Driving Licence
2 27 (8.04%) Self-Motivation
3 23 (6.85%) Management Information System
4 15 (4.46%) Data Centre
5 9 (2.68%) EPoS
5 9 (2.68%) Product Ownership
6 8 (2.38%) Public Cloud
7 7 (2.08%) PMI
7 7 (2.08%) Video Conferencing
8 6 (1.79%) Greenfield Project
8 6 (1.79%) Team-Oriented Environment
9 4 (1.19%) IoT
10 3 (0.89%) Educational Technology
10 3 (0.89%) iPhone
10 3 (0.89%) Private Cloud
10 3 (0.89%) Replication
10 3 (0.89%) Wiki
11 2 (0.60%) Clustering
11 2 (0.60%) NHS
11 2 (0.60%) Thin Client
Operating Systems
1 122 (36.31%) Windows
2 66 (19.64%) Windows Server
3 30 (8.93%) Windows 10
4 22 (6.55%) Windows Server 2012
5 20 (5.95%) Linux
6 18 (5.36%) Windows Server 2016
7 17 (5.06%) Windows Server 2019
8 15 (4.46%) Android
9 14 (4.17%) Apple iOS
10 8 (2.38%) Windows 7
11 5 (1.49%) Windows 8
12 4 (1.19%) Windows Server 2008
13 3 (0.89%) CentOS
13 3 (0.89%) Red Hat Enterprise Linux
13 3 (0.89%) Unix
14 2 (0.60%) Mac OS
14 2 (0.60%) Ubuntu
Processes & Methodologies
1 169 (50.30%) Customer Service
2 127 (37.80%) ITIL
3 116 (34.52%) Problem-Solving
4 52 (15.48%) Service Management
5 49 (14.58%) Infrastructure Engineering
5 49 (14.58%) Time Management
6 48 (14.29%) Customer Experience
7 45 (13.39%) Continuous Improvement
7 45 (13.39%) Cybersecurity
8 41 (12.20%) Mentoring
9 32 (9.52%) Decision-Making
9 32 (9.52%) Service Delivery
10 29 (8.63%) Incident Management
11 28 (8.33%) Change Management
12 27 (8.04%) Project Management
13 25 (7.44%) Coaching
14 24 (7.14%) Root Cause Analysis
15 22 (6.55%) ITSM
16 20 (5.95%) Disaster Recovery
17 19 (5.65%) CRM
Programming Languages
1 22 (6.55%) SQL
2 9 (2.68%) Python
3 6 (1.79%) PowerShell
4 4 (1.19%) C#
5 3 (0.89%) Java
5 3 (0.89%) JavaScript
6 1 (0.30%) Bash
Qualifications
1 29 (8.63%) Security Cleared
2 28 (8.33%) Cisco Certification
3 26 (7.74%) CCNA
4 22 (6.55%) CCNP
5 21 (6.25%) Degree
6 20 (5.95%) Azure Certification
7 15 (4.46%) BPSS Clearance
7 15 (4.46%) SC Cleared
8 14 (4.17%) ITIL Certification
9 10 (2.98%) Microsoft Certification
10 9 (2.68%) DBS Check
11 8 (2.38%) MCP
12 7 (2.08%) PMI Certification
13 5 (1.49%) Network+ Certification
14 4 (1.19%) JNCIA
15 3 (0.89%) DV Cleared
16 2 (0.60%) Computer Science Degree
16 2 (0.60%) ITIL Foundation Certificate
16 2 (0.60%) MCSA
17 1 (0.30%) HNC
Quality Assurance & Compliance
1 22 (6.55%) Cyber Essentials
2 21 (6.25%) ISO/IEC 27001
3 8 (2.38%) PCI DSS
4 5 (1.49%) ISO 9001
5 4 (1.19%) QA
6 3 (0.89%) GDPR
7 2 (0.60%) Disclosure Scotland
8 1 (0.30%) Cyber Essentials PLUS
8 1 (0.30%) FISMA
8 1 (0.30%) HIPAA
8 1 (0.30%) HITRUST
8 1 (0.30%) ISO/IEC 20000
8 1 (0.30%) NEBOSH
8 1 (0.30%) NIST
8 1 (0.30%) PMO
8 1 (0.30%) Sarbanes-Oxley
System Software
1 78 (23.21%) Active Directory
2 35 (10.42%) Hyper-V
3 17 (5.06%) VMware Infrastructure
4 12 (3.57%) Firmware
5 7 (2.08%) KVM
6 4 (1.19%) VMware ESXi
7 3 (0.89%) Virtual Machines
7 3 (0.89%) vSphere
8 1 (0.30%) Docker
8 1 (0.30%) Lustre
8 1 (0.30%) Slurm Workload Manager
Systems Management
1 39 (11.61%) Microsoft Intune
2 13 (3.87%) SCCM
3 7 (2.08%) SCOM
4 5 (1.49%) Systems Management Server (SMS)
4 5 (1.49%) Terraform
5 4 (1.19%) Cacti
5 4 (1.19%) Grafana
6 2 (0.60%) Failover Clustering
6 2 (0.60%) FortiGate
6 2 (0.60%) Microsoft Data Protection Manager
6 2 (0.60%) SmoothWall
6 2 (0.60%) vCenter Server
7 1 (0.30%) Active Directory Federation Services
7 1 (0.30%) Icinga
7 1 (0.30%) Kubernetes
7 1 (0.30%) NetBackup
7 1 (0.30%) Proxmox
7 1 (0.30%) WSUS
Vendors
1 152 (45.24%) Microsoft
2 59 (17.56%) VMware
3 43 (12.80%) Cisco
4 27 (8.04%) Citrix
5 25 (7.44%) ServiceNow
6 23 (6.85%) Dell
7 21 (6.25%) SAP
8 15 (4.46%) Fortinet
9 13 (3.87%) Infor
9 13 (3.87%) SolarWinds
10 11 (3.27%) HP
11 10 (2.98%) IBM
11 10 (2.98%) Veeam
12 8 (2.38%) Meraki
12 8 (2.38%) NetApp
13 7 (2.08%) Apple
13 7 (2.08%) Kaseya
14 6 (1.79%) CheckPoint
15 5 (1.49%) Rapid7
16 4 (1.19%) Splunk