Technical Support Jobs in the North of England

Technical Support
England > North of England

The median Technical Support salary in the North of England is £34,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 165 292 280
Rank change year-on-year +127 -12 +43
Permanent jobs requiring a Technical Support 266 139 197
As % of all permanent jobs advertised in the North of England 1.41% 0.86% 1.07%
As % of the Job Titles category 1.48% 0.97% 1.11%
Number of salaries quoted 231 55 105
10th Percentile £24,000 £25,302 £12,000
25th Percentile £27,000 £28,447 £19,750
Median annual salary (50th Percentile) £34,000 £32,500 £24,500
Median % change year-on-year +4.62% +32.65% -10.91%
75th Percentile £45,000 £45,000 £38,750
90th Percentile £48,750 £67,500 £48,750
England median annual salary £34,000 £37,000 £32,500
% change year-on-year -8.11% +13.85% +3.17%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 17,953 14,401 17,753
% of permanent jobs with a recognized job title 95.20% 89.25% 96.28%
Number of salaries quoted 13,711 7,947 10,940
10th Percentile £27,000 £30,500 £27,750
25th Percentile £36,250 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £77,500 £80,627 £80,000
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

Technical Support
Job Vacancy Trend in the North of England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Technical Support in the North of England

Technical Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Technical Support in the North of England.

Salary trend for Technical Support in the North of England

Technical Support
Salary Histogram in the North of England

Salary distribution for jobs citing Technical Support in the North of England over the 6 months to 1 June 2024.

Salary histogram for Technical Support in the North of England

Technical Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North of England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +106 156 £35,000 +16.92% 19
Yorkshire +48 87 £32,500 -27.78% 15
North East +11 23 £31,000 -32.97% 8
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 1 June 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Technical Support in the job title.

1 48 (18.05%) Windows
2 47 (17.67%) Social Skills
3 46 (17.29%) Customer Service
4 43 (16.17%) Microsoft
5 40 (15.04%) Microsoft 365
6 32 (12.03%) Problem-Solving
7 30 (11.28%) Manufacturing
7 30 (11.28%) Active Directory
8 27 (10.15%) Windows Server
9 25 (9.40%) Azure
10 24 (9.02%) Degree
11 18 (6.77%) Continuous Improvement
11 18 (6.77%) ITIL
12 17 (6.39%) Retail
13 14 (5.26%) Firewall
13 14 (5.26%) Entra ID
13 14 (5.26%) Hyper-V
14 12 (4.51%) HNC
14 12 (4.51%) SLA
14 12 (4.51%) Finance
14 12 (4.51%) Driving Licence
15 11 (4.14%) VMware
15 11 (4.14%) SharePoint
15 11 (4.14%) Management Information System
16 10 (3.76%) SQL
16 10 (3.76%) DNS
16 10 (3.76%) LAN
16 10 (3.76%) Veeam
16 10 (3.76%) VMware Infrastructure
17 9 (3.38%) Windows 10

Technical Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (4.14%) SharePoint
2 9 (3.38%) Microsoft Exchange
3 1 (0.38%) WordPress
Applications
1 6 (2.26%) Microsoft Excel
2 5 (1.88%) Microsoft Office
3 1 (0.38%) Chatbot
Cloud Services
1 40 (15.04%) Microsoft 365
2 25 (9.40%) Azure
3 14 (5.26%) Entra ID
4 9 (3.38%) OneDrive
5 8 (3.01%) SaaS
6 6 (2.26%) AWS
7 4 (1.50%) Google Workspace
8 2 (0.75%) GCP
9 1 (0.38%) Cloud Computing
Communications & Networking
1 14 (5.26%) Firewall
2 10 (3.76%) DNS
2 10 (3.76%) LAN
3 8 (3.01%) VoIP
4 7 (2.63%) Ethernet
5 5 (1.88%) IPsec
5 5 (1.88%) SSL
5 5 (1.88%) VPN
5 5 (1.88%) WAN
6 3 (1.13%) Broadband
6 3 (1.13%) DHCP
6 3 (1.13%) Wireless
7 2 (0.75%) NAS
7 2 (0.75%) SAN
7 2 (0.75%) Wi-Fi
8 1 (0.38%) Network Security
8 1 (0.38%) SD-WAN
8 1 (0.38%) TCP/IP
8 1 (0.38%) Unified Communications
8 1 (0.38%) WLAN
Database & Business Intelligence
1 6 (2.26%) SQL Server
2 5 (1.88%) QlikView
3 1 (0.38%) Amazon RDS
3 1 (0.38%) Relational Database
General
1 47 (17.67%) Social Skills
2 30 (11.28%) Manufacturing
3 17 (6.39%) Retail
4 12 (4.51%) Finance
5 7 (2.63%) Automotive
5 7 (2.63%) Games
6 6 (2.26%) German Language
7 5 (1.88%) Electronics
7 5 (1.88%) French Language
7 5 (1.88%) Law
8 3 (1.13%) Analytical Skills
8 3 (1.13%) Legal
8 3 (1.13%) Organisational Skills
8 3 (1.13%) Telecoms
9 2 (0.75%) Marketing
9 2 (0.75%) Public Sector
10 1 (0.38%) Advertising
10 1 (0.38%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.38%) BREW
1 1 (0.38%) XML
Miscellaneous
1 12 (4.51%) Driving Licence
2 11 (4.14%) Management Information System
3 9 (3.38%) Data Centre
3 9 (3.38%) Onboarding
4 7 (2.63%) Fat Client
4 7 (2.63%) Thin Client
5 5 (1.88%) Data Protection Act
6 4 (1.50%) AS400
6 4 (1.50%) CCTV
6 4 (1.50%) iSeries
6 4 (1.50%) Self-Motivation
7 3 (1.13%) EPoS
7 3 (1.13%) FMCG
7 3 (1.13%) Greenfield Project
8 1 (0.38%) Client/Server
8 1 (0.38%) Data Structures
8 1 (0.38%) IoT
8 1 (0.38%) Public Cloud
Operating Systems
1 48 (18.05%) Windows
2 27 (10.15%) Windows Server
3 9 (3.38%) Windows 10
4 7 (2.63%) Linux
5 3 (1.13%) Apple iOS
6 1 (0.38%) Mac OS
6 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 46 (17.29%) Customer Service
2 32 (12.03%) Problem-Solving
3 18 (6.77%) Continuous Improvement
3 18 (6.77%) ITIL
4 9 (3.38%) Customer Experience
4 9 (3.38%) Disaster Recovery
5 8 (3.01%) Computer Science
6 7 (2.63%) Customer-Centricity
6 7 (2.63%) User Experience
7 6 (2.26%) Architectural Design
7 6 (2.26%) Customer Retention
7 6 (2.26%) Decision-Making
7 6 (2.26%) Line Management
7 6 (2.26%) Mobile Device Management
8 5 (1.88%) Change Control
8 5 (1.88%) Coaching
8 5 (1.88%) Collaborative Culture
8 5 (1.88%) Process Improvement
8 5 (1.88%) Root Cause Analysis
8 5 (1.88%) Time Management
Programming Languages
1 10 (3.76%) SQL
2 4 (1.50%) PowerShell
2 4 (1.50%) T-SQL
2 4 (1.50%) VBA
2 4 (1.50%) VBScript
Qualifications
1 24 (9.02%) Degree
2 12 (4.51%) HNC
3 5 (1.88%) HND
3 5 (1.88%) ITIL Certification
4 4 (1.50%) MCP
5 3 (1.13%) Microsoft Certification
6 2 (0.75%) MCSA
7 1 (0.38%) Azure Certification
7 1 (0.38%) CESG Certified Professional
7 1 (0.38%) Citrix Certification
7 1 (0.38%) DBS Check
7 1 (0.38%) MCITP
7 1 (0.38%) PhD
7 1 (0.38%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 12 (4.51%) SLA
2 5 (1.88%) GDPR
2 5 (1.88%) ISO/IEC 27001
3 4 (1.50%) QA
4 2 (0.75%) Sarbanes-Oxley
System Software
1 30 (11.28%) Active Directory
2 14 (5.26%) Hyper-V
3 10 (3.76%) VMware Infrastructure
4 4 (1.50%) Terminal Services
5 3 (1.13%) Virtual Machines
6 1 (0.38%) VMware ESXi
6 1 (0.38%) vSphere
6 1 (0.38%) XenApp
6 1 (0.38%) XenDesktop
Systems Management
1 3 (1.13%) Jamf Pro
1 3 (1.13%) Microsoft Intune
1 3 (1.13%) Progress Chef
1 3 (1.13%) SCCM
Vendors
1 43 (16.17%) Microsoft
2 11 (4.14%) VMware
3 10 (3.76%) Veeam
4 7 (2.63%) Citrix
5 4 (1.50%) Cisco
5 4 (1.50%) Sun
6 3 (1.13%) Datto
7 2 (0.75%) Dell
7 2 (0.75%) HP
8 1 (0.38%) Google