2nd Line Support Jobs in the North West

Second Line Support
England > North West

The median Second Line Support salary in the North West is £29,500 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 231 238 259
Rank change year-on-year +7 +21 -38
Permanent jobs requiring a 2nd Line Support 64 61 72
As % of all permanent jobs advertised in the North West 0.65% 0.78% 0.76%
As % of the Job Titles category 0.69% 0.87% 0.79%
Number of salaries quoted 60 37 62
10th Percentile £24,200 £25,600 £21,806
25th Percentile £26,000 £26,250 £24,125
Median annual salary (50th Percentile) £29,500 £28,500 £26,500
Median % change year-on-year +3.51% +7.55% -0.19%
75th Percentile £32,500 £33,750 £30,188
90th Percentile £34,250 £38,750 £33,750
England median annual salary £31,250 £32,000 £30,000
% change year-on-year -2.34% +6.67% +5.26%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,331 6,977 9,071
% of permanent jobs with a recognized job title 94.62% 89.39% 95.95%
Number of salaries quoted 7,175 4,060 5,414
10th Percentile £27,250 £30,000 £28,500
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £69,000 £67,500
90th Percentile £80,000 £81,250 £81,250
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing 2nd Line Support in the North West.

Salary trend for 2nd Line Support in the North West

2nd Line Support
Salary Histogram in the North West

Salary distribution for jobs citing 2nd Line Support in the North West over the 6 months to 14 May 2024.

Salary histogram for 2nd Line Support in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +31 34 £30,000 +9.09% 4
Lancashire -19 13 £29,000 +7.41% 1
Merseyside +1 7 £27,000 -5.26% 1
Cheshire -16 6 £28,500 -24.00% 3
Cumbria - 4 £27,000 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 14 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd Line Support in the job title.

1 38 (59.38%) Microsoft
2 37 (57.81%) Active Directory
3 35 (54.69%) Microsoft 365
4 34 (53.13%) Social Skills
5 33 (51.56%) Windows
6 19 (29.69%) Problem-Solving
7 18 (28.13%) Customer Service
8 17 (26.56%) Windows 10
9 15 (23.44%) Firewall
10 12 (18.75%) Analytical Skills
11 11 (17.19%) Azure
11 11 (17.19%) Wi-Fi
12 10 (15.63%) Finance
12 10 (15.63%) VMware
12 10 (15.63%) SharePoint
13 9 (14.06%) Microsoft Office
13 9 (14.06%) ITIL
13 9 (14.06%) DNS
14 8 (12.50%) EPoS
14 8 (12.50%) SQL Server
14 8 (12.50%) Microsoft Intune
14 8 (12.50%) Driving Licence
15 7 (10.94%) Organisational Skills
15 7 (10.94%) Microsoft Exchange
15 7 (10.94%) VoIP
15 7 (10.94%) Sophos
15 7 (10.94%) Cisco
16 6 (9.38%) SLA
16 6 (9.38%) Windows Server
16 6 (9.38%) VMware Infrastructure

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (15.63%) SharePoint
2 7 (10.94%) Microsoft Exchange
3 3 (4.69%) IIS
Applications
1 9 (14.06%) Microsoft Office
2 2 (3.13%) Spreadsheet
3 1 (1.56%) Microsoft Excel
3 1 (1.56%) Microsoft PowerPoint
Cloud Services
1 35 (54.69%) Microsoft 365
2 11 (17.19%) Azure
3 5 (7.81%) OneDrive
4 2 (3.13%) AWS
4 2 (3.13%) Entra ID
5 1 (1.56%) GCP
5 1 (1.56%) Mimecast
Communications & Networking
1 15 (23.44%) Firewall
2 11 (17.19%) Wi-Fi
3 9 (14.06%) DNS
4 7 (10.94%) VoIP
5 5 (7.81%) NAS
5 5 (7.81%) SAN
5 5 (7.81%) VLAN
5 5 (7.81%) Wireless
6 3 (4.69%) DHCP
6 3 (4.69%) Internet
6 3 (4.69%) TCP/IP
7 2 (3.13%) VPN
7 2 (3.13%) WAN
8 1 (1.56%) LAN
8 1 (1.56%) Remote Desktop
Database & Business Intelligence
1 8 (12.50%) SQL Server
General
1 34 (53.13%) Social Skills
2 12 (18.75%) Analytical Skills
3 10 (15.63%) Finance
4 7 (10.94%) Organisational Skills
5 5 (7.81%) Retail
6 3 (4.69%) Public Sector
7 2 (3.13%) Law
7 2 (3.13%) Manufacturing
8 1 (1.56%) Legal
8 1 (1.56%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (3.13%) .NET
Miscellaneous
1 8 (12.50%) Driving Licence
1 8 (12.50%) EPoS
2 2 (3.13%) Data Centre
2 2 (3.13%) Video Conferencing
3 1 (1.56%) CMDB
3 1 (1.56%) iPhone
Operating Systems
1 33 (51.56%) Windows
2 17 (26.56%) Windows 10
3 6 (9.38%) Windows Server
4 5 (7.81%) Windows Server 2012
5 1 (1.56%) Apple iOS
5 1 (1.56%) Mac OS
Processes & Methodologies
1 19 (29.69%) Problem-Solving
2 18 (28.13%) Customer Service
3 9 (14.06%) ITIL
4 5 (7.81%) Antivirus Management
4 5 (7.81%) Email Filtering
4 5 (7.81%) Kalman Filter
4 5 (7.81%) Server Management
4 5 (7.81%) Storage Management
5 4 (6.25%) ITSM
6 3 (4.69%) Service Management
6 3 (4.69%) Software Testing
7 2 (3.13%) Continuous Improvement
7 2 (3.13%) ERP
7 2 (3.13%) Incident Management
7 2 (3.13%) IT Strategy
7 2 (3.13%) Line Management
7 2 (3.13%) Migration
7 2 (3.13%) Mobile Device Management
7 2 (3.13%) Service Delivery
7 2 (3.13%) Stakeholder Management
Programming Languages
1 4 (6.25%) PowerShell
2 1 (1.56%) SQL
Qualifications
1 4 (6.25%) DBS Check
1 4 (6.25%) MCP
2 2 (3.13%) Degree
2 2 (3.13%) ITIL Certification
3 1 (1.56%) A+ Certification
3 1 (1.56%) AWS Certification
3 1 (1.56%) Azure Certification
3 1 (1.56%) CCNA
3 1 (1.56%) Cisco Certification
3 1 (1.56%) ITIL Foundation Certificate
3 1 (1.56%) Microsoft Certification
Quality Assurance & Compliance
1 6 (9.38%) SLA
2 3 (4.69%) ISO/IEC 27001
3 2 (3.13%) ISO 9001
System Software
1 37 (57.81%) Active Directory
2 6 (9.38%) VMware Infrastructure
3 5 (7.81%) Hyper-V
4 1 (1.56%) vSphere
Systems Management
1 8 (12.50%) Microsoft Intune
2 1 (1.56%) SCCM
Vendors
1 38 (59.38%) Microsoft
2 10 (15.63%) VMware
3 7 (10.94%) Cisco
3 7 (10.94%) Sophos
4 5 (7.81%) ESET
5 4 (6.25%) Veeam
6 2 (3.13%) Dell
7 1 (1.56%) Apple
7 1 (1.56%) Aruba
7 1 (1.56%) Citrix
7 1 (1.56%) Meraki
7 1 (1.56%) SolarWinds