IT Support Jobs in the North West

IT Support
England > North West

The median IT Support salary in the North West is £28,000 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 88 94 162
Rank change year-on-year +6 +68 -19
Permanent jobs requiring an IT Support 252 279 195
As % of all permanent jobs advertised in the North West 2.58% 3.56% 2.08%
As % of the Job Titles category 2.72% 4.01% 2.17%
Number of salaries quoted 241 110 177
10th Percentile £22,489 £20,750 £20,750
25th Percentile £24,250 £22,500 £22,750
Median annual salary (50th Percentile) £28,000 £25,500 £27,500
Median % change year-on-year +9.80% -7.27% -
75th Percentile £31,750 £35,000 £33,750
90th Percentile £40,000 £47,500 £40,000
England median annual salary £29,000 £31,000 £29,000
% change year-on-year -6.45% +6.90% +0.87%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,248 6,965 8,974
% of permanent jobs with a recognized job title 94.67% 88.96% 95.93%
Number of salaries quoted 7,102 4,048 5,399
10th Percentile £27,250 £30,000 £28,500
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £54,882 £52,500
Median % change year-on-year -8.90% +4.54% +10.53%
75th Percentile £65,000 £68,750 £67,500
90th Percentile £78,750 £81,250 £82,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

Salary distribution for jobs citing IT Support in the North West over the 6 months to 7 May 2024.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +26 112 £28,000 +12.00% 14
Cheshire -28 50 £27,500 +25.00% 10
Lancashire +11 49 £27,500 +5.77% 16
Cumbria -5 22 £32,000 -28.89% 7
Merseyside -12 17 £27,500 +7.84% 7
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 7 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support in the job title.

1 122 (48.41%) Microsoft
2 112 (44.44%) Social Skills
3 107 (42.46%) Windows
4 104 (41.27%) Microsoft 365
5 101 (40.08%) Active Directory
6 59 (23.41%) Problem-Solving
7 48 (19.05%) Customer Service
8 45 (17.86%) Azure
9 42 (16.67%) Windows Server
9 42 (16.67%) Microsoft Office
10 38 (15.08%) ITIL
11 36 (14.29%) Finance
12 31 (12.30%) Firewall
12 31 (12.30%) Microsoft Exchange
13 30 (11.90%) Analytical Skills
14 26 (10.32%) Driving Licence
14 26 (10.32%) Windows 10
15 24 (9.52%) Microsoft Intune
15 24 (9.52%) Wireless
16 23 (9.13%) Retail
17 22 (8.73%) VMware
18 21 (8.33%) Wi-Fi
19 20 (7.94%) Project Management
19 20 (7.94%) DBS Check
20 18 (7.14%) SLA
20 18 (7.14%) Service Management
21 17 (6.75%) DNS
21 17 (6.75%) SharePoint
21 17 (6.75%) EPoS
22 16 (6.35%) CRM

IT Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (12.30%) Microsoft Exchange
2 17 (6.75%) SharePoint
3 3 (1.19%) IIS
4 2 (0.79%) Blackberry Enterprise Server
5 1 (0.40%) Site Server
5 1 (0.40%) WordPress
Applications
1 42 (16.67%) Microsoft Office
2 8 (3.17%) Microsoft Excel
3 2 (0.79%) Spreadsheet
Business Applications
1 2 (0.79%) Epicor Tropos
Cloud Services
1 104 (41.27%) Microsoft 365
2 45 (17.86%) Azure
3 16 (6.35%) Entra ID
4 12 (4.76%) AWS
5 7 (2.78%) Power Platform
6 5 (1.98%) Google Workspace
6 5 (1.98%) OneDrive
6 5 (1.98%) PowerApps
7 3 (1.19%) Cloud Computing
8 2 (0.79%) Amazon EC2
8 2 (0.79%) Dropbox
9 1 (0.40%) WhatsApp
Communications & Networking
1 31 (12.30%) Firewall
2 24 (9.52%) Wireless
3 21 (8.33%) Wi-Fi
4 17 (6.75%) DNS
5 13 (5.16%) LAN
6 11 (4.37%) VoIP
7 10 (3.97%) DHCP
8 9 (3.57%) Internet
9 8 (3.17%) WAN
10 7 (2.78%) Remote Desktop
10 7 (2.78%) VLAN
11 6 (2.38%) Network Security
12 5 (1.98%) NAS
12 5 (1.98%) SAN
12 5 (1.98%) VPN
13 4 (1.59%) TCP/IP
14 2 (0.79%) Cisco IOS
15 1 (0.40%) Intranet
15 1 (0.40%) Unified Communications
Database & Business Intelligence
1 13 (5.16%) SQL Server
2 2 (0.79%) Amazon RDS
2 2 (0.79%) Power BI
2 2 (0.79%) SQL Server Reporting Services
3 1 (0.40%) Crystal Reports
3 1 (0.40%) MySQL
General
1 112 (44.44%) Social Skills
2 36 (14.29%) Finance
3 30 (11.90%) Analytical Skills
4 23 (9.13%) Retail
5 14 (5.56%) Organisational Skills
6 12 (4.76%) Manufacturing
7 11 (4.37%) Public Sector
8 6 (2.38%) Inclusion and Diversity
9 5 (1.98%) Electronics
9 5 (1.98%) German Language
9 5 (1.98%) Telecoms
10 4 (1.59%) Marketing
11 3 (1.19%) Documentation Skills
11 3 (1.19%) Legal
12 2 (0.79%) Military
13 1 (0.40%) Advertising
13 1 (0.40%) Banking
13 1 (0.40%) Financial Institution
13 1 (0.40%) Law
13 1 (0.40%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.40%) EDI
Miscellaneous
1 26 (10.32%) Driving Licence
2 17 (6.75%) EPoS
3 12 (4.76%) Self-Motivation
4 5 (1.98%) CCTV
5 4 (1.59%) Digital Signage
6 2 (0.79%) e-Learning
6 2 (0.79%) Management Information System
6 2 (0.79%) Onboarding
6 2 (0.79%) SCADA
6 2 (0.79%) Video Conferencing
7 1 (0.40%) Enterprise Storage
7 1 (0.40%) Fat Client
7 1 (0.40%) NHS
7 1 (0.40%) Replication
7 1 (0.40%) Thin Client
7 1 (0.40%) Virtual Team
Operating Systems
1 107 (42.46%) Windows
2 42 (16.67%) Windows Server
3 26 (10.32%) Windows 10
4 11 (4.37%) Android
5 9 (3.57%) Linux
6 6 (2.38%) Apple iOS
7 5 (1.98%) Mac OS
7 5 (1.98%) Windows Server 2012
7 5 (1.98%) Windows Server 2016
7 5 (1.98%) Windows Server 2019
8 4 (1.59%) Debian
9 2 (0.79%) VMS
Processes & Methodologies
1 59 (23.41%) Problem-Solving
2 48 (19.05%) Customer Service
3 38 (15.08%) ITIL
4 20 (7.94%) Project Management
5 18 (7.14%) Service Management
6 16 (6.35%) CRM
6 16 (6.35%) Service Delivery
7 14 (5.56%) Disaster Recovery
8 13 (5.16%) Time Management
9 11 (4.37%) Software Testing
10 10 (3.97%) ITSM
11 9 (3.57%) Customer-Centricity
12 8 (3.17%) Coaching
12 8 (3.17%) Cybersecurity
12 8 (3.17%) Incident Management
13 7 (2.78%) IT Strategy
13 7 (2.78%) Logistics
13 7 (2.78%) Project Delivery
13 7 (2.78%) Remote Monitoring and Management
13 7 (2.78%) Technical Leadership
Programming Languages
1 12 (4.76%) SQL
2 6 (2.38%) PHP
2 6 (2.38%) PowerShell
3 2 (0.79%) C#
Qualifications
1 20 (7.94%) DBS Check
2 12 (4.76%) Degree
3 11 (4.37%) Microsoft Certification
4 9 (3.57%) MCP
5 6 (2.38%) Security Cleared
6 4 (1.59%) SC Cleared
7 3 (1.19%) A+ Certification
8 2 (0.79%) CCNA
8 2 (0.79%) Cisco Certification
8 2 (0.79%) ITIL Certification
9 1 (0.40%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (7.14%) SLA
2 5 (1.98%) Cyber Essentials
2 5 (1.98%) GDPR
3 4 (1.59%) PCI DSS
4 1 (0.40%) Accessibility
4 1 (0.40%) ISO/IEC 27001
4 1 (0.40%) QA
System Software
1 101 (40.08%) Active Directory
2 16 (6.35%) Hyper-V
3 15 (5.95%) VMware Infrastructure
4 4 (1.59%) VMware ESXi
5 3 (1.19%) Virtual Machines
5 3 (1.19%) vSphere
6 1 (0.40%) Terminal Server
Systems Management
1 24 (9.52%) Microsoft Intune
2 5 (1.98%) Systems Management Server (SMS)
3 4 (1.59%) Autotask
3 4 (1.59%) SCCM
4 2 (0.79%) Grafana
4 2 (0.79%) Prometheus
5 1 (0.40%) FortiGate
5 1 (0.40%) Graylog
Vendors
1 122 (48.41%) Microsoft
2 22 (8.73%) VMware
3 12 (4.76%) Apple
3 12 (4.76%) Cisco
4 11 (4.37%) Sophos
5 8 (3.17%) ESET
6 7 (2.78%) Datto
7 5 (1.98%) Dell
7 5 (1.98%) HP
7 5 (1.98%) Rapid7
7 5 (1.98%) Ubiquiti
8 4 (1.59%) Draytek
9 3 (1.19%) Citrix
9 3 (1.19%) ConnectWise
9 3 (1.19%) Veeam
10 2 (0.79%) Acronis
10 2 (0.79%) CA
10 2 (0.79%) Epicor
10 2 (0.79%) Facebook
10 2 (0.79%) Google