IT Support Jobs in the North West

IT Support
England > North West

The median IT Support salary in the North West is £28,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 93 97 157
Rank change year-on-year +4 +60 -9
Permanent jobs requiring an IT Support 254 270 202
As % of all permanent jobs advertised in the North West 2.55% 3.49% 2.12%
As % of the Job Titles category 2.69% 3.90% 2.21%
Number of salaries quoted 243 99 188
10th Percentile £22,000 £20,750 £20,750
25th Percentile £24,125 £22,500 £22,938
Median annual salary (50th Percentile) £28,000 £25,500 £27,500
Median % change year-on-year +9.80% -7.27% -
75th Percentile £31,750 £35,000 £34,063
90th Percentile £40,000 £47,500 £43,750
England median annual salary £29,000 £31,500 £29,000
% change year-on-year -7.94% +8.62% -

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,435 6,919 9,133
% of permanent jobs with a recognized job title 94.62% 89.54% 95.98%
Number of salaries quoted 7,240 4,035 5,402
10th Percentile £27,250 £30,000 £28,500
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £80,000 £81,250 £81,250
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

IT Support
Job Vacancy Trend in the North West

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for IT Support in the North West

IT Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing IT Support in the North West.

Salary trend for IT Support in the North West

IT Support
Salary Histogram in the North West

Salary distribution for jobs citing IT Support in the North West over the 6 months to 20 May 2024.

Salary histogram for IT Support in the North West

IT Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the North West region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +25 109 £28,000 +12.00% 19
Lancashire +12 50 £27,500 +2.80% 15
Cheshire -34 50 £27,500 +22.22% 12
Cumbria 0 25 £32,000 -28.89% 6
Merseyside -8 18 £28,000 +5.66% 5
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 20 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring IT Support in the job title.

1 121 (47.64%) Microsoft
2 108 (42.52%) Social Skills
3 105 (41.34%) Windows
4 101 (39.76%) Microsoft 365
5 99 (38.98%) Active Directory
6 58 (22.83%) Problem-Solving
7 47 (18.50%) Customer Service
8 44 (17.32%) Azure
9 42 (16.54%) Microsoft Office
10 39 (15.35%) Windows Server
11 38 (14.96%) ITIL
12 34 (13.39%) Finance
13 31 (12.20%) Firewall
14 30 (11.81%) Microsoft Exchange
14 30 (11.81%) Analytical Skills
15 27 (10.63%) Driving Licence
15 27 (10.63%) Windows 10
16 25 (9.84%) Microsoft Intune
17 24 (9.45%) Wireless
18 23 (9.06%) Retail
19 22 (8.66%) VMware
20 21 (8.27%) Wi-Fi
21 20 (7.87%) Project Management
21 20 (7.87%) DBS Check
22 18 (7.09%) SLA
22 18 (7.09%) Service Management
23 17 (6.69%) SharePoint
23 17 (6.69%) EPoS
24 16 (6.30%) DNS
24 16 (6.30%) CRM

IT Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (11.81%) Microsoft Exchange
2 17 (6.69%) SharePoint
3 3 (1.18%) IIS
4 2 (0.79%) Blackberry Enterprise Server
5 1 (0.39%) Site Server
5 1 (0.39%) WordPress
Applications
1 42 (16.54%) Microsoft Office
2 8 (3.15%) Microsoft Excel
3 1 (0.39%) Spreadsheet
Business Applications
1 2 (0.79%) Epicor Tropos
Cloud Services
1 101 (39.76%) Microsoft 365
2 44 (17.32%) Azure
3 16 (6.30%) Entra ID
4 12 (4.72%) AWS
5 7 (2.76%) Power Platform
6 5 (1.97%) Google Workspace
6 5 (1.97%) OneDrive
6 5 (1.97%) PowerApps
7 3 (1.18%) Cloud Computing
8 2 (0.79%) Amazon EC2
8 2 (0.79%) Dropbox
Communications & Networking
1 31 (12.20%) Firewall
2 24 (9.45%) Wireless
3 21 (8.27%) Wi-Fi
4 16 (6.30%) DNS
5 13 (5.12%) LAN
6 11 (4.33%) VoIP
7 9 (3.54%) DHCP
7 9 (3.54%) Internet
8 8 (3.15%) WAN
9 7 (2.76%) Remote Desktop
9 7 (2.76%) VLAN
10 6 (2.36%) Network Security
11 5 (1.97%) NAS
11 5 (1.97%) SAN
11 5 (1.97%) VPN
12 4 (1.57%) TCP/IP
13 2 (0.79%) Cisco IOS
14 1 (0.39%) Intranet
14 1 (0.39%) Unified Communications
Database & Business Intelligence
1 12 (4.72%) SQL Server
2 2 (0.79%) Amazon RDS
2 2 (0.79%) Power BI
2 2 (0.79%) SQL Server Reporting Services
3 1 (0.39%) Crystal Reports
General
1 108 (42.52%) Social Skills
2 34 (13.39%) Finance
3 30 (11.81%) Analytical Skills
4 23 (9.06%) Retail
5 14 (5.51%) Organisational Skills
6 12 (4.72%) Manufacturing
7 11 (4.33%) Public Sector
8 6 (2.36%) Inclusion and Diversity
9 5 (1.97%) Electronics
9 5 (1.97%) German Language
9 5 (1.97%) Telecoms
10 4 (1.57%) Marketing
11 3 (1.18%) Documentation Skills
12 2 (0.79%) Legal
12 2 (0.79%) Military
13 1 (0.39%) Advertising
13 1 (0.39%) Banking
13 1 (0.39%) Law
Libraries, Frameworks & Software Standards
1 1 (0.39%) EDI
Miscellaneous
1 27 (10.63%) Driving Licence
2 17 (6.69%) EPoS
3 12 (4.72%) Self-Motivation
4 5 (1.97%) CCTV
5 4 (1.57%) Digital Signage
6 2 (0.79%) e-Learning
6 2 (0.79%) Management Information System
6 2 (0.79%) Onboarding
6 2 (0.79%) SCADA
6 2 (0.79%) Video Conferencing
7 1 (0.39%) Enterprise Storage
7 1 (0.39%) NHS
7 1 (0.39%) Replication
7 1 (0.39%) Virtual Team
Operating Systems
1 105 (41.34%) Windows
2 39 (15.35%) Windows Server
3 27 (10.63%) Windows 10
4 11 (4.33%) Android
5 9 (3.54%) Linux
6 6 (2.36%) Apple iOS
7 5 (1.97%) Mac OS
7 5 (1.97%) Windows Server 2016
7 5 (1.97%) Windows Server 2019
8 4 (1.57%) Debian
8 4 (1.57%) Windows Server 2012
9 2 (0.79%) VMS
Processes & Methodologies
1 58 (22.83%) Problem-Solving
2 47 (18.50%) Customer Service
3 38 (14.96%) ITIL
4 20 (7.87%) Project Management
5 18 (7.09%) Service Management
6 16 (6.30%) CRM
6 16 (6.30%) Service Delivery
7 14 (5.51%) Disaster Recovery
8 13 (5.12%) Time Management
9 11 (4.33%) Software Testing
10 10 (3.94%) ITSM
11 9 (3.54%) Coaching
11 9 (3.54%) Customer-Centricity
12 8 (3.15%) Cybersecurity
12 8 (3.15%) Incident Management
13 7 (2.76%) IT Strategy
13 7 (2.76%) Logistics
13 7 (2.76%) Project Delivery
13 7 (2.76%) Remote Monitoring and Management
13 7 (2.76%) Technical Leadership
Programming Languages
1 12 (4.72%) SQL
2 6 (2.36%) PHP
3 5 (1.97%) PowerShell
4 2 (0.79%) C#
Qualifications
1 20 (7.87%) DBS Check
2 12 (4.72%) Degree
3 10 (3.94%) Microsoft Certification
4 9 (3.54%) MCP
5 7 (2.76%) Security Cleared
6 5 (1.97%) SC Cleared
7 2 (0.79%) A+ Certification
7 2 (0.79%) CCNA
7 2 (0.79%) Cisco Certification
7 2 (0.79%) ITIL Certification
8 1 (0.39%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (7.09%) SLA
2 5 (1.97%) Cyber Essentials
2 5 (1.97%) GDPR
3 4 (1.57%) PCI DSS
4 1 (0.39%) Accessibility
4 1 (0.39%) ISO/IEC 27001
4 1 (0.39%) QA
System Software
1 99 (38.98%) Active Directory
2 16 (6.30%) Hyper-V
3 15 (5.91%) VMware Infrastructure
4 4 (1.57%) VMware ESXi
5 3 (1.18%) Virtual Machines
5 3 (1.18%) vSphere
6 1 (0.39%) Terminal Server
Systems Management
1 25 (9.84%) Microsoft Intune
2 5 (1.97%) Systems Management Server (SMS)
3 4 (1.57%) Autotask
3 4 (1.57%) SCCM
4 2 (0.79%) Grafana
4 2 (0.79%) Prometheus
5 1 (0.39%) FortiGate
5 1 (0.39%) Graylog
Vendors
1 121 (47.64%) Microsoft
2 22 (8.66%) VMware
3 12 (4.72%) Apple
3 12 (4.72%) Cisco
4 11 (4.33%) Sophos
5 8 (3.15%) ESET
6 7 (2.76%) Datto
7 5 (1.97%) HP
7 5 (1.97%) Rapid7
7 5 (1.97%) Ubiquiti
8 4 (1.57%) Dell
8 4 (1.57%) Draytek
9 3 (1.18%) Citrix
9 3 (1.18%) ConnectWise
9 3 (1.18%) Veeam
10 2 (0.79%) Acronis
10 2 (0.79%) CA
10 2 (0.79%) Epicor
10 2 (0.79%) Facebook
10 2 (0.79%) Google