ITSM Jobs in the North West

IT Service Management (ITSM)
England > North West

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 141 164 220
Rank change year-on-year +23 +56 -11
Permanent jobs citing ITSM 164 134 124
As % of all permanent jobs advertised in the North West 1.64% 1.73% 1.31%
As % of the Processes & Methodologies category 2.00% 1.81% 1.38%
Number of salaries quoted 131 86 98
10th Percentile £22,750 £24,891 £21,000
25th Percentile £26,250 £28,894 £26,250
Median annual salary (50th Percentile) £41,774 £47,500 £34,830
Median % change year-on-year -12.05% +36.38% -17.07%
75th Percentile £66,067 £79,375 £52,500
90th Percentile £68,857 £81,250 £62,500
England median annual salary £50,000 £51,000 £49,500
% change year-on-year -1.96% +3.03% -1.00%

All Process and Methodology Skills
North West

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 8,218 7,384 9,018
As % of all permanent jobs advertised in the North West 82.39% 95.54% 95.43%
Number of salaries quoted 6,229 3,886 5,253
10th Percentile £27,500 £31,188 £30,000
25th Percentile £37,500 £41,250 £39,000
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £80,000 £81,500 £81,250
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

3-month moving average salary quoted in jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

Salary distribution for jobs citing ITSM in the North West over the 6 months to 19 May 2024.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +35 74 £62,500 -10.71% 15
Lancashire -3 39 £38,500 +48.35% 13
Cheshire +20 32 £23,500 -62.40% 2
Merseyside +2 16 £27,000 -36.47% 1
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.44%) SAS
2 3 (1.83%) Microsoft Exchange
3 2 (1.22%) SharePoint
4 1 (0.61%) Apache
4 1 (0.61%) IIS
4 1 (0.61%) WebSphere
Applications
1 8 (4.88%) Microsoft Office
Business Applications
1 9 (5.49%) Dynamics CRM
2 7 (4.27%) Remedy ITSM
3 3 (1.83%) Oracle ERP
Cloud Services
1 57 (34.76%) Microsoft 365
2 19 (11.59%) Azure
3 9 (5.49%) Power Platform
4 6 (3.66%) Entra ID
5 5 (3.05%) PowerApps
6 4 (2.44%) Amazon CloudWatch
6 4 (2.44%) Amazon GuardDuty
6 4 (2.44%) AWS
6 4 (2.44%) AWS CloudTrail
6 4 (2.44%) IaaS
6 4 (2.44%) PaaS
7 3 (1.83%) OCI
7 3 (1.83%) SaaS
8 2 (1.22%) Dynamics 365
9 1 (0.61%) WhatsApp
Communications & Networking
1 13 (7.93%) Internet
2 11 (6.71%) Broadband
3 9 (5.49%) Remote Desktop
4 8 (4.88%) DNS
4 8 (4.88%) LAN
4 8 (4.88%) WAN
5 7 (4.27%) Network Security
6 6 (3.66%) Firewall
7 5 (3.05%) DHCP
7 5 (3.05%) VoIP
8 4 (2.44%) TCP/IP
8 4 (2.44%) Wi-Fi
9 3 (1.83%) VPN
10 2 (1.22%) Wireless
11 1 (0.61%) Intrusion Detection
11 1 (0.61%) SD-WAN
11 1 (0.61%) VLAN
Development Applications
1 6 (3.66%) JIRA
General
1 45 (27.44%) Social Skills
2 31 (18.90%) Finance
3 27 (16.46%) Retail
4 24 (14.63%) Public Sector
5 14 (8.54%) Analytical Skills
5 14 (8.54%) Telecoms
6 11 (6.71%) Legal
7 7 (4.27%) Influencing Skills
7 7 (4.27%) Presentation Skills
8 5 (3.05%) Banking
9 4 (2.44%) Law
10 2 (1.22%) Billing
10 2 (1.22%) Games
10 2 (1.22%) Inclusion and Diversity
10 2 (1.22%) Manufacturing
11 1 (0.61%) Marketing
11 1 (0.61%) Organisational Skills
11 1 (0.61%) Pharmaceutical
Job Titles
1 47 (28.66%) Analyst
2 37 (22.56%) Service Analyst
3 36 (21.95%) Service Desk Analyst
4 22 (13.41%) Service Manager
5 21 (12.80%) IT Manager
6 20 (12.20%) IT Analyst
7 19 (11.59%) Architect
8 18 (10.98%) Senior
9 16 (9.76%) Head of Design
10 12 (7.32%) Service Architect
10 12 (7.32%) ServiceNow Architect
11 11 (6.71%) IT Services Manager
12 10 (6.10%) IT Support
13 9 (5.49%) Developer
13 9 (5.49%) Senior IT Manager
13 9 (5.49%) Senior Manager
13 9 (5.49%) Senior Service Manager
13 9 (5.49%) ServiceNow Developer
14 8 (4.88%) Support Analyst
15 7 (4.27%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 16 (9.76%) OLE
2 6 (3.66%) CSS
2 6 (3.66%) HTML
3 4 (2.44%) AngularJS
3 4 (2.44%) Twitter Bootstrap
3 4 (2.44%) Web Services
4 3 (1.83%) REST
4 3 (1.83%) SOAP
Miscellaneous
1 36 (21.95%) Smartphone
2 15 (9.15%) Driving Licence
3 10 (6.10%) iPad
4 8 (4.88%) Management Information System
5 7 (4.27%) CMDB
5 7 (4.27%) Product Ownership
6 4 (2.44%) Legacy Systems
7 2 (1.22%) Fat Client
7 2 (1.22%) iPhone
7 2 (1.22%) Thin Client
7 2 (1.22%) Video Conferencing
8 1 (0.61%) Enterprise Software
8 1 (0.61%) Life Science
8 1 (0.61%) Onboarding
8 1 (0.61%) PMI
8 1 (0.61%) Renewable Energy
Operating Systems
1 31 (18.90%) Windows
2 9 (5.49%) Windows Phone
3 6 (3.66%) Android
3 6 (3.66%) Windows Server
4 4 (2.44%) Linux
4 4 (2.44%) Windows 10
5 1 (0.61%) Apple iOS
Processes & Methodologies
1 87 (53.05%) Service Management
2 83 (50.61%) ITIL
3 49 (29.88%) Customer Service
4 44 (26.83%) Service Delivery
5 28 (17.07%) Time Management
6 27 (16.46%) Change Management
7 25 (15.24%) Problem-Solving
7 25 (15.24%) Service Design
8 24 (14.63%) Coaching
9 22 (13.41%) Mentoring
10 21 (12.80%) Continuous Improvement
11 20 (12.20%) Stakeholder Management
12 17 (10.37%) Agile
13 16 (9.76%) Actionable Insight
13 16 (9.76%) Project Management
14 13 (7.93%) Cybersecurity
14 13 (7.93%) Problem Management
15 12 (7.32%) Incident Management
16 11 (6.71%) Collaborative Culture
17 9 (5.49%) Stakeholder Engagement
Programming Languages
1 16 (9.76%) R
2 8 (4.88%) PowerShell
3 4 (2.44%) Bash
3 4 (2.44%) Python
4 2 (1.22%) JavaScript
5 1 (0.61%) SQL
Qualifications
1 22 (13.41%) Degree
2 20 (12.20%) Security Cleared
3 15 (9.15%) A+ Certification
4 14 (8.54%) SC Cleared
5 13 (7.93%) Microsoft Certification
6 4 (2.44%) AWS Certification
6 4 (2.44%) ITIL Certification
6 4 (2.44%) Network+ Certification
7 3 (1.83%) ITIL Foundation Certificate
8 1 (0.61%) CISA
8 1 (0.61%) CISSP
8 1 (0.61%) Computer Science Degree
8 1 (0.61%) Master's Degree
8 1 (0.61%) PMI Certification
Quality Assurance & Compliance
1 9 (5.49%) SLA
2 7 (4.27%) NIST
3 6 (3.66%) COBIT
3 6 (3.66%) NCSC
3 6 (3.66%) QA
4 5 (3.05%) ISO/IEC 27001
5 4 (2.44%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.61%) Cyber Essentials
6 1 (0.61%) Cyber Essentials PLUS
6 1 (0.61%) Data Quality
6 1 (0.61%) FISMA
6 1 (0.61%) HIPAA
6 1 (0.61%) HITRUST
6 1 (0.61%) PCI DSS
6 1 (0.61%) Sarbanes-Oxley
System Software
1 43 (26.22%) Active Directory
2 11 (6.71%) Terminal Services
3 2 (1.22%) IAG
3 2 (1.22%) VMware Infrastructure
Systems Management
1 9 (5.49%) AirWatch
2 6 (3.66%) Microsoft Intune
2 6 (3.66%) OpenView
Vendors
1 61 (37.20%) Microsoft
2 42 (25.61%) ServiceNow
3 11 (6.71%) Virgin Media
4 7 (4.27%) BMC
4 7 (4.27%) Remedy
5 6 (3.66%) HP
5 6 (3.66%) Splunk
6 5 (3.05%) Citrix
7 4 (2.44%) Veeam
8 3 (1.83%) Oracle
9 2 (1.22%) Cisco
9 2 (1.22%) VMware
10 1 (0.61%) Meraki
10 1 (0.61%) Palo Alto
10 1 (0.61%) Salesforce
10 1 (0.61%) SAP