ITSM Jobs in the North West

IT Service Management (ITSM)
England > North West

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 148 140 218
Rank change year-on-year -8 +78 -6
Permanent jobs citing ITSM 170 173 119
As % of all permanent jobs advertised in the North West 1.59% 2.35% 1.24%
As % of the Processes & Methodologies category 1.97% 2.46% 1.30%
Number of salaries quoted 136 87 95
10th Percentile £22,750 £24,913 £21,600
25th Percentile £26,250 £28,894 £30,363
Median annual salary (50th Percentile) £43,750 £50,000 £35,000
Median % change year-on-year -12.50% +42.86% -16.67%
75th Percentile £64,063 £78,750 £52,625
90th Percentile £68,750 £81,250 £62,500
England median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

All Process and Methodology Skills
North West

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 8,635 7,040 9,179
As % of all permanent jobs advertised in the North West 80.63% 95.51% 95.50%
Number of salaries quoted 6,406 3,845 5,293
10th Percentile £27,500 £31,250 £29,800
25th Percentile £37,500 £41,250 £38,947
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.03%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £80,000 £82,500 £81,250
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the North West

Job postings citing ITSM as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for ITSM in the North West

ITSM
Salary Trend in the North West

3-month moving average salary quoted in jobs citing ITSM in the North West.

Salary trend for ITSM in the North West

ITSM
Salary Histogram in the North West

Salary distribution for jobs citing ITSM in the North West over the 6 months to 2 June 2024.

Salary histogram for ITSM in the North West

ITSM
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the North West region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +19 76 £62,500 -10.71% 14
Lancashire -22 40 £41,774 +60.96% 7
Cheshire +6 35 £23,500 -62.40% 7
Merseyside +3 16 £27,000 -40.00% 1
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.35%) SAS
2 3 (1.76%) Microsoft Exchange
3 2 (1.18%) SharePoint
4 1 (0.59%) Apache
4 1 (0.59%) IIS
4 1 (0.59%) WebSphere
Applications
1 8 (4.71%) Microsoft Office
Business Applications
1 9 (5.29%) Dynamics CRM
2 7 (4.12%) Remedy ITSM
3 3 (1.76%) Oracle ERP
Cloud Services
1 55 (32.35%) Microsoft 365
2 18 (10.59%) Azure
3 8 (4.71%) Power Platform
4 6 (3.53%) Entra ID
5 4 (2.35%) Amazon CloudWatch
5 4 (2.35%) Amazon GuardDuty
5 4 (2.35%) AWS
5 4 (2.35%) AWS CloudTrail
5 4 (2.35%) IaaS
5 4 (2.35%) PaaS
5 4 (2.35%) PowerApps
6 3 (1.76%) OCI
6 3 (1.76%) SaaS
7 1 (0.59%) Azure DevOps
7 1 (0.59%) Dynamics 365
Communications & Networking
1 13 (7.65%) Internet
2 11 (6.47%) Broadband
3 9 (5.29%) Remote Desktop
4 8 (4.71%) Firewall
4 8 (4.71%) Network Security
5 7 (4.12%) DNS
5 7 (4.12%) LAN
5 7 (4.12%) WAN
6 4 (2.35%) DHCP
6 4 (2.35%) Wi-Fi
7 3 (1.76%) TCP/IP
7 3 (1.76%) VoIP
7 3 (1.76%) VPN
7 3 (1.76%) Wireless
8 2 (1.18%) SD-WAN
8 2 (1.18%) SSL
8 2 (1.18%) VLAN
9 1 (0.59%) BGP
9 1 (0.59%) Cisco Firepower
9 1 (0.59%) OSPF
Database & Business Intelligence
1 1 (0.59%) Data Hub
1 1 (0.59%) Relational Database
Development Applications
1 6 (3.53%) JIRA
General
1 43 (25.29%) Social Skills
2 30 (17.65%) Finance
3 27 (15.88%) Retail
4 23 (13.53%) Public Sector
5 14 (8.24%) Telecoms
6 13 (7.65%) Analytical Skills
7 10 (5.88%) Legal
8 8 (4.71%) Presentation Skills
9 7 (4.12%) Influencing Skills
10 5 (2.94%) Law
11 3 (1.76%) Banking
12 2 (1.18%) Aerospace
12 2 (1.18%) Billing
12 2 (1.18%) Inclusion and Diversity
12 2 (1.18%) Manufacturing
13 1 (0.59%) Games
13 1 (0.59%) Marketing
13 1 (0.59%) Organisational Skills
13 1 (0.59%) Pharmaceutical
Job Titles
1 47 (27.65%) Analyst
2 37 (21.76%) Service Analyst
3 36 (21.18%) Service Desk Analyst
4 21 (12.35%) Service Manager
5 20 (11.76%) IT Analyst
5 20 (11.76%) Senior
6 19 (11.18%) Architect
6 19 (11.18%) IT Manager
7 16 (9.41%) Head of Design
8 12 (7.06%) Developer
8 12 (7.06%) Service Architect
8 12 (7.06%) ServiceNow Architect
8 12 (7.06%) ServiceNow Developer
9 11 (6.47%) IT Services Manager
10 9 (5.29%) IT Support
10 9 (5.29%) Senior IT Manager
10 9 (5.29%) Senior Manager
10 9 (5.29%) Senior Service Manager
11 8 (4.71%) Support Analyst
12 7 (4.12%) Delivery Manager
Libraries, Frameworks & Software Standards
1 16 (9.41%) OLE
2 8 (4.71%) CSS
2 8 (4.71%) HTML
2 8 (4.71%) Web Services
3 7 (4.12%) AngularJS
4 6 (3.53%) Twitter Bootstrap
5 4 (2.35%) Ajax
5 4 (2.35%) SOAP
5 4 (2.35%) XML
6 3 (1.76%) LDAP
7 2 (1.18%) CSS3
7 2 (1.18%) HTML5
7 2 (1.18%) REST
8 1 (0.59%) React
8 1 (0.59%) RESTful
Miscellaneous
1 36 (21.18%) Smartphone
2 15 (8.82%) Driving Licence
3 10 (5.88%) iPad
4 8 (4.71%) CMDB
5 7 (4.12%) Management Information System
5 7 (4.12%) Product Ownership
6 4 (2.35%) Legacy Systems
7 2 (1.18%) Fat Client
7 2 (1.18%) PMI
7 2 (1.18%) Thin Client
7 2 (1.18%) Video Conferencing
8 1 (0.59%) Enterprise Software
8 1 (0.59%) iPhone
8 1 (0.59%) Life Science
8 1 (0.59%) Onboarding
8 1 (0.59%) Reinsurance
8 1 (0.59%) Renewable Energy
Operating Systems
1 29 (17.06%) Windows
2 9 (5.29%) Windows Phone
3 5 (2.94%) Android
4 4 (2.35%) Linux
4 4 (2.35%) Windows 10
4 4 (2.35%) Windows Server
5 1 (0.59%) Apple iOS
Processes & Methodologies
1 92 (54.12%) Service Management
2 81 (47.65%) ITIL
3 52 (30.59%) Customer Service
4 43 (25.29%) Service Delivery
5 28 (16.47%) Change Management
6 27 (15.88%) Time Management
7 25 (14.71%) Service Design
8 23 (13.53%) Coaching
8 23 (13.53%) Problem-Solving
9 22 (12.94%) Mentoring
10 21 (12.35%) Continuous Improvement
11 19 (11.18%) Stakeholder Management
12 16 (9.41%) Actionable Insight
12 16 (9.41%) Agile
12 16 (9.41%) Project Management
13 15 (8.82%) Problem Management
14 12 (7.06%) Incident Management
15 11 (6.47%) Cybersecurity
16 10 (5.88%) Collaborative Culture
17 9 (5.29%) Stakeholder Engagement
Programming Languages
1 16 (9.41%) R
2 8 (4.71%) PowerShell
3 7 (4.12%) JavaScript
4 4 (2.35%) Bash
4 4 (2.35%) Python
5 2 (1.18%) Java
6 1 (0.59%) SQL
Qualifications
1 23 (13.53%) Security Cleared
2 22 (12.94%) Degree
3 16 (9.41%) SC Cleared
4 15 (8.82%) A+ Certification
5 13 (7.65%) Microsoft Certification
6 4 (2.35%) AWS Certification
6 4 (2.35%) ITIL Certification
6 4 (2.35%) ITIL Foundation Certificate
6 4 (2.35%) Network+ Certification
7 2 (1.18%) PMI Certification
8 1 (0.59%) CISA
8 1 (0.59%) CISSP
8 1 (0.59%) PMP
8 1 (0.59%) PRINCE2 Certification
Quality Assurance & Compliance
1 11 (6.47%) SLA
2 7 (4.12%) NIST
3 6 (3.53%) COBIT
3 6 (3.53%) NCSC
3 6 (3.53%) QA
4 5 (2.94%) ISO/IEC 27001
5 4 (2.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.59%) Cyber Essentials
6 1 (0.59%) Cyber Essentials PLUS
6 1 (0.59%) Data Quality
6 1 (0.59%) FISMA
6 1 (0.59%) HIPAA
6 1 (0.59%) HITRUST
6 1 (0.59%) PCI DSS
6 1 (0.59%) Sarbanes-Oxley
System Software
1 42 (24.71%) Active Directory
2 11 (6.47%) Terminal Services
3 2 (1.18%) IAG
Systems Management
1 9 (5.29%) AirWatch
2 6 (3.53%) Microsoft Intune
2 6 (3.53%) OpenView
3 2 (1.18%) Single Sign-On
Vendors
1 60 (35.29%) Microsoft
2 47 (27.65%) ServiceNow
3 11 (6.47%) Virgin Media
4 7 (4.12%) BMC
4 7 (4.12%) HP
4 7 (4.12%) Remedy
5 6 (3.53%) Citrix
5 6 (3.53%) Splunk
6 4 (2.35%) Veeam
7 3 (1.76%) Cisco
7 3 (1.76%) Oracle
8 1 (0.59%) Palo Alto
8 1 (0.59%) Salesforce
8 1 (0.59%) SAP
8 1 (0.59%) SolarWinds