Service Analyst Jobs in the North West

Service Analyst
England > North West

The median Service Analyst salary in the North West is £24,250 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 187 214 216
Rank change year-on-year +27 +2 -4
Permanent jobs requiring a Service Analyst 110 85 119
As % of all permanent jobs advertised in the North West 1.12% 1.09% 1.26%
As % of the Job Titles category 1.18% 1.22% 1.31%
Number of salaries quoted 97 70 102
10th Percentile £21,250 £21,950 £20,750
25th Percentile £22,750 £22,750 £21,250
Median annual salary (50th Percentile) £24,250 £25,525 £24,000
Median % change year-on-year -5.00% +6.35% +2.13%
75th Percentile £29,281 £29,938 £28,750
90th Percentile £42,125 £40,000 £34,200
England median annual salary £27,500 £29,125 £27,500
% change year-on-year -5.58% +5.91% -1.79%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,331 6,977 9,071
% of permanent jobs with a recognized job title 94.62% 89.39% 95.95%
Number of salaries quoted 7,175 4,060 5,414
10th Percentile £27,250 £30,000 £28,500
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £69,000 £67,500
90th Percentile £80,000 £81,250 £81,250
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Analyst in the North West

Service Analyst
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Service Analyst in the North West.

Salary trend for Service Analyst in the North West

Service Analyst
Salary Histogram in the North West

Salary distribution for jobs citing Service Analyst in the North West over the 6 months to 14 May 2024.

Salary histogram for Service Analyst in the North West

Service Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the North West region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cheshire +19 39 £23,500 +9.30% 5
Merseyside +26 27 £24,000 -4.00% 2
Manchester -30 22 £34,375 +33.33% 5
Lancashire +2 16 £28,000 +20.43% 5
Cumbria - 6 £21,000 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 14 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Analyst in the job title.

1 56 (50.91%) Microsoft
2 55 (50.00%) Customer Service
3 52 (47.27%) Active Directory
4 46 (41.82%) Microsoft 365
5 38 (34.55%) ITSM
6 36 (32.73%) ITIL
7 32 (29.09%) Social Skills
8 30 (27.27%) Retail
9 28 (25.45%) Time Management
10 27 (24.55%) Smartphone
11 16 (14.55%) Windows
11 16 (14.55%) OLE
11 16 (14.55%) R
12 15 (13.64%) SLA
13 14 (12.73%) Microsoft Certification
13 14 (12.73%) ServiceNow
14 12 (10.91%) Incident Management
14 12 (10.91%) Service Management
14 12 (10.91%) Problem-Solving
15 11 (10.00%) Telecoms
15 11 (10.00%) Degree
15 11 (10.00%) A+ Certification
15 11 (10.00%) Internet
15 11 (10.00%) Broadband
15 11 (10.00%) Driving Licence
15 11 (10.00%) Virgin Media
16 10 (9.09%) Microsoft Office
17 9 (8.18%) Microsoft Exchange
17 9 (8.18%) Azure
18 8 (7.27%) DevOps

Service Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.18%) Microsoft Exchange
2 2 (1.82%) SharePoint
3 1 (0.91%) Confluence
Applications
1 10 (9.09%) Microsoft Office
Cloud Services
1 46 (41.82%) Microsoft 365
2 9 (8.18%) Azure
3 5 (4.55%) Entra ID
4 4 (3.64%) SaaS
5 1 (0.91%) AWS
Communications & Networking
1 11 (10.00%) Broadband
1 11 (10.00%) Internet
2 4 (3.64%) DNS
3 3 (2.73%) TCP/IP
3 3 (2.73%) VoIP
4 1 (0.91%) LAN
4 1 (0.91%) Skype
4 1 (0.91%) WAN
4 1 (0.91%) Wireless
Database & Business Intelligence
1 3 (2.73%) SQL Server
Development Applications
1 1 (0.91%) JIRA
General
1 32 (29.09%) Social Skills
2 30 (27.27%) Retail
3 11 (10.00%) Telecoms
4 7 (6.36%) Law
5 6 (5.45%) Analytical Skills
6 5 (4.55%) Finance
7 3 (2.73%) Inclusion and Diversity
7 3 (2.73%) Legal
7 3 (2.73%) Public Sector
8 1 (0.91%) Advertising
8 1 (0.91%) Aerospace
8 1 (0.91%) Agriculture
8 1 (0.91%) Banking
8 1 (0.91%) Organisational Skills
Libraries, Frameworks & Software Standards
1 16 (14.55%) OLE
Miscellaneous
1 27 (24.55%) Smartphone
2 11 (10.00%) Driving Licence
3 6 (5.45%) Management Information System
4 3 (2.73%) Mainframe
4 3 (2.73%) Onboarding
5 2 (1.82%) Data Centre
5 2 (1.82%) Self-Motivation
6 1 (0.91%) e-Learning
6 1 (0.91%) NHS
Operating Systems
1 16 (14.55%) Windows
2 8 (7.27%) Windows 10
3 5 (4.55%) Android
3 5 (4.55%) Windows Server
4 3 (2.73%) Windows Server 2012
4 3 (2.73%) Windows Server 2016
4 3 (2.73%) Windows Server 2019
5 1 (0.91%) Apple iOS
Processes & Methodologies
1 55 (50.00%) Customer Service
2 38 (34.55%) ITSM
3 36 (32.73%) ITIL
4 28 (25.45%) Time Management
5 12 (10.91%) Incident Management
5 12 (10.91%) Problem-Solving
5 12 (10.91%) Service Management
6 8 (7.27%) DevOps
7 7 (6.36%) Service Design
8 6 (5.45%) Availability Management
8 6 (5.45%) Capacity Management
8 6 (5.45%) ERP
8 6 (5.45%) Project Delivery
9 5 (4.55%) Continuous Improvement
10 4 (3.64%) Disaster Recovery
10 4 (3.64%) Line Management
10 4 (3.64%) Logistics
10 4 (3.64%) Service Delivery
10 4 (3.64%) User Experience
11 3 (2.73%) Software Asset Management
Programming Languages
1 16 (14.55%) R
Qualifications
1 14 (12.73%) Microsoft Certification
2 11 (10.00%) A+ Certification
2 11 (10.00%) Degree
3 7 (6.36%) ITIL Foundation Certificate
4 2 (1.82%) SC Cleared
4 2 (1.82%) Security Cleared
5 1 (0.91%) Computer Science Degree
5 1 (0.91%) HNC
5 1 (0.91%) ITIL Certification
Quality Assurance & Compliance
1 15 (13.64%) SLA
2 1 (0.91%) GDPR
System Software
1 52 (47.27%) Active Directory
2 1 (0.91%) VMware Infrastructure
Systems Management
1 4 (3.64%) Microsoft Intune
Vendors
1 56 (50.91%) Microsoft
2 14 (12.73%) ServiceNow
3 11 (10.00%) Virgin Media
4 3 (2.73%) Adobe
4 3 (2.73%) Apple
4 3 (2.73%) Citrix
4 3 (2.73%) Snow
5 1 (0.91%) iManage
5 1 (0.91%) Salesforce
5 1 (0.91%) VMware