Service Desk Analyst Jobs in the North West

Service Desk Analyst
England > North West

The median Service Desk Analyst salary in the North West is £23,500 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 201 229 241
Rank change year-on-year +28 +12 -27
Permanent jobs requiring a Service Desk Analyst 94 70 97
As % of all permanent jobs advertised in the North West 0.95% 0.89% 1.03%
As % of the Job Titles category 1.01% 1.00% 1.07%
Number of salaries quoted 81 56 82
10th Percentile £21,250 £22,000 £20,750
25th Percentile £22,750 £22,750 £21,250
Median annual salary (50th Percentile) £23,500 £25,000 £23,250
Median % change year-on-year -6.00% +7.53% +3.33%
75th Percentile £27,000 £26,500 £25,000
90th Percentile £29,500 £30,000 £28,750
England median annual salary £26,500 £26,500 £25,250
% change year-on-year - +4.95% +5.21%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,309 7,023 9,056
% of permanent jobs with a recognized job title 94.56% 89.39% 95.95%
Number of salaries quoted 7,154 4,096 5,408
10th Percentile £27,250 £30,000 £28,500
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £69,000 £67,500
90th Percentile £79,345 £81,250 £81,250
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Service Desk Analyst in the North West.

Salary trend for Service Desk Analyst in the North West

Service Desk Analyst
Salary Histogram in the North West

Salary distribution for jobs citing Service Desk Analyst in the North West over the 6 months to 13 May 2024.

Salary histogram for Service Desk Analyst in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cheshire +25 39 £23,500 -2.08% 3
Merseyside +30 25 £24,000 -2.04% 3
Lancashire +3 15 £28,000 +20.43% 2
Manchester -19 10 £25,000 -1.96% 3
Cumbria - 5 £21,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 13 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Desk Analyst in the job title.

1 52 (55.32%) Customer Service
2 51 (54.26%) Microsoft
3 48 (51.06%) Active Directory
4 44 (46.81%) Microsoft 365
5 37 (39.36%) ITSM
6 30 (31.91%) Retail
7 28 (29.79%) Time Management
8 27 (28.72%) Smartphone
8 27 (28.72%) Social Skills
9 22 (23.40%) ITIL
10 16 (17.02%) OLE
10 16 (17.02%) R
11 14 (14.89%) SLA
11 14 (14.89%) Microsoft Certification
12 13 (13.83%) ServiceNow
13 12 (12.77%) Windows
14 11 (11.70%) Broadband
14 11 (11.70%) A+ Certification
14 11 (11.70%) Internet
14 11 (11.70%) Telecoms
14 11 (11.70%) Driving Licence
14 11 (11.70%) Virgin Media
15 10 (10.64%) Problem-Solving
15 10 (10.64%) Incident Management
15 10 (10.64%) Service Management
16 9 (9.57%) Microsoft Office
16 9 (9.57%) Microsoft Exchange
16 9 (9.57%) Azure
17 8 (8.51%) Degree
18 7 (7.45%) ITIL Foundation Certificate

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (9.57%) Microsoft Exchange
2 1 (1.06%) SharePoint
Applications
1 9 (9.57%) Microsoft Office
Cloud Services
1 44 (46.81%) Microsoft 365
2 9 (9.57%) Azure
3 5 (5.32%) Entra ID
4 1 (1.06%) AWS
4 1 (1.06%) SaaS
Communications & Networking
1 11 (11.70%) Broadband
1 11 (11.70%) Internet
2 4 (4.26%) DNS
3 3 (3.19%) TCP/IP
3 3 (3.19%) VoIP
4 1 (1.06%) LAN
4 1 (1.06%) WAN
4 1 (1.06%) Wireless
General
1 30 (31.91%) Retail
2 27 (28.72%) Social Skills
3 11 (11.70%) Telecoms
4 6 (6.38%) Analytical Skills
5 5 (5.32%) Finance
5 5 (5.32%) Law
6 3 (3.19%) Inclusion and Diversity
7 1 (1.06%) Agriculture
7 1 (1.06%) Banking
7 1 (1.06%) Legal
7 1 (1.06%) Organisational Skills
7 1 (1.06%) Public Sector
Libraries, Frameworks & Software Standards
1 16 (17.02%) OLE
Miscellaneous
1 27 (28.72%) Smartphone
2 11 (11.70%) Driving Licence
3 3 (3.19%) Mainframe
4 2 (2.13%) Data Centre
4 2 (2.13%) Self-Motivation
5 1 (1.06%) e-Learning
5 1 (1.06%) Management Information System
5 1 (1.06%) NHS
Operating Systems
1 12 (12.77%) Windows
2 5 (5.32%) Android
2 5 (5.32%) Windows 10
3 1 (1.06%) Apple iOS
3 1 (1.06%) Windows Server
Processes & Methodologies
1 52 (55.32%) Customer Service
2 37 (39.36%) ITSM
3 28 (29.79%) Time Management
4 22 (23.40%) ITIL
5 10 (10.64%) Incident Management
5 10 (10.64%) Problem-Solving
5 10 (10.64%) Service Management
6 6 (6.38%) DevOps
6 6 (6.38%) ERP
7 4 (4.26%) Line Management
7 4 (4.26%) Logistics
8 3 (3.19%) Continuous Improvement
8 3 (3.19%) Customer Experience
8 3 (3.19%) OpenUP
8 3 (3.19%) User Experience
9 2 (2.13%) Collaborative Working
9 2 (2.13%) Ergonomics
9 2 (2.13%) Human Factors
9 2 (2.13%) Knowledge Management
9 2 (2.13%) Physics
Programming Languages
1 16 (17.02%) R
Qualifications
1 14 (14.89%) Microsoft Certification
2 11 (11.70%) A+ Certification
3 8 (8.51%) Degree
4 7 (7.45%) ITIL Foundation Certificate
5 1 (1.06%) SC Cleared
5 1 (1.06%) Security Cleared
Quality Assurance & Compliance
1 14 (14.89%) SLA
System Software
1 48 (51.06%) Active Directory
Systems Management
1 4 (4.26%) Microsoft Intune
Vendors
1 51 (54.26%) Microsoft
2 13 (13.83%) ServiceNow
3 11 (11.70%) Virgin Media
4 3 (3.19%) Citrix
5 1 (1.06%) iManage
5 1 (1.06%) Salesforce