Service Management Jobs in the North West

Service Management
England > North West

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 115 149 121
Rank change year-on-year +34 -28 +6
Permanent jobs citing Service Management 205 158 270
As % of all permanent jobs advertised in the North West 2.06% 2.04% 2.86%
As % of the Processes & Methodologies category 2.49% 2.14% 2.99%
Number of salaries quoted 144 89 211
10th Percentile £25,150 £25,004 £24,875
25th Percentile £31,813 £29,285 £30,363
Median annual salary (50th Percentile) £45,000 £47,500 £45,000
Median % change year-on-year -5.26% +5.56% -10.00%
75th Percentile £66,067 £60,000 £57,500
90th Percentile £68,750 £65,250 £71,250
England median annual salary £50,307 £54,375 £52,500
% change year-on-year -7.48% +3.57% +5.00%

All Process and Methodology Skills
North West

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 8,218 7,384 9,018
As % of all permanent jobs advertised in the North West 82.39% 95.54% 95.43%
Number of salaries quoted 6,229 3,886 5,253
10th Percentile £27,500 £31,188 £30,000
25th Percentile £37,500 £41,250 £39,000
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £80,000 £81,500 £81,250
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

Salary distribution for jobs citing Service Management in the North West over the 6 months to 19 May 2024.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +44 121 £45,000 -5.26% 17
Lancashire +11 34 £41,774 +39.54% 7
Cheshire +3 25 £34,000 -38.18% 7
Merseyside +8 24 £26,000 -35.00% 3
Cumbria -9 1 - - 2
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.90%) Microsoft Exchange
2 4 (1.95%) SAS
3 3 (1.46%) SharePoint
4 2 (0.98%) Confluence
5 1 (0.49%) Apache
5 1 (0.49%) IIS
5 1 (0.49%) WebSphere
Applications
1 11 (5.37%) Microsoft Office
2 4 (1.95%) Microsoft Excel
2 4 (1.95%) Microsoft PowerPoint
3 2 (0.98%) MS Visio
Business Applications
1 7 (3.41%) Remedy ITSM
2 1 (0.49%) Dynamics GP
Cloud Services
1 44 (21.46%) Microsoft 365
2 41 (20.00%) Azure
3 23 (11.22%) AWS
4 16 (7.80%) Entra ID
5 7 (3.41%) Power Platform
6 5 (2.44%) Azure DevOps
6 5 (2.44%) PowerApps
7 4 (1.95%) Amazon CloudWatch
7 4 (1.95%) Amazon GuardDuty
7 4 (1.95%) AWS CloudTrail
7 4 (1.95%) Google Workspace
7 4 (1.95%) IaaS
7 4 (1.95%) PaaS
8 3 (1.46%) GCP
8 3 (1.46%) OpenShift
8 3 (1.46%) SaaS
9 1 (0.49%) AWS CloudFormation
9 1 (0.49%) OneDrive
9 1 (0.49%) Slack
9 1 (0.49%) Virtual Private Cloud
Communications & Networking
1 6 (2.93%) Firewall
1 6 (2.93%) Wi-Fi
2 4 (1.95%) LAN
2 4 (1.95%) WAN
3 2 (0.98%) DHCP
3 2 (0.98%) DNS
3 2 (0.98%) Internet
3 2 (0.98%) VPN
4 1 (0.49%) HTTPS
4 1 (0.49%) Intrusion Detection
4 1 (0.49%) Skype
4 1 (0.49%) SSL
4 1 (0.49%) TCP/IP
4 1 (0.49%) Wireless
Database & Business Intelligence
1 10 (4.88%) MySQL
2 3 (1.46%) SQL Server
Development Applications
1 12 (5.85%) GitLab
2 7 (3.41%) Artifactory
3 3 (1.46%) IBM UrbanCode
4 2 (0.98%) JIRA
5 1 (0.49%) Git
General
1 89 (43.41%) Social Skills
2 50 (24.39%) Finance
3 46 (22.44%) Public Sector
4 25 (12.20%) Presentation Skills
5 23 (11.22%) Analytical Skills
6 19 (9.27%) Law
7 18 (8.78%) Inclusion and Diversity
8 16 (7.80%) Billing
9 14 (6.83%) Local Government
10 12 (5.85%) Legal
11 7 (3.41%) Influencing Skills
12 5 (2.44%) Banking
13 4 (1.95%) Military
13 4 (1.95%) Telecoms
14 3 (1.46%) Manufacturing
15 2 (0.98%) Organisational Skills
15 2 (0.98%) Retail
16 1 (0.49%) Advertising
16 1 (0.49%) Marketing
16 1 (0.49%) Pharmaceutical
Job Titles
1 32 (15.61%) Service Manager
2 28 (13.66%) IT Manager
3 26 (12.68%) Infrastructure Engineer
4 25 (12.20%) Analyst
5 23 (11.22%) Senior
6 18 (8.78%) IT Support
7 17 (8.29%) IT Services Manager
8 16 (7.80%) Head of Design
9 14 (6.83%) Audit Manager
9 14 (6.83%) IT Engineer
10 13 (6.34%) Architect
11 12 (5.85%) Service Analyst
12 11 (5.37%) Cloud Engineer
12 11 (5.37%) Lead
12 11 (5.37%) Support Analyst
13 10 (4.88%) Service Desk Analyst
13 10 (4.88%) Team Leader
14 9 (4.39%) Administrator
14 9 (4.39%) IT Administrator
14 9 (4.39%) Senior Manager
Libraries, Frameworks & Software Standards
1 4 (1.95%) AngularJS
1 4 (1.95%) CSS
1 4 (1.95%) HTML
1 4 (1.95%) Twitter Bootstrap
1 4 (1.95%) Web Services
2 1 (0.49%) Middleware
Miscellaneous
1 14 (6.83%) Housing Association
1 14 (6.83%) NHS
2 12 (5.85%) Management Information System
3 11 (5.37%) Public Cloud
3 11 (5.37%) Self-Motivation
4 7 (3.41%) CMDB
4 7 (3.41%) Hybrid Cloud
5 6 (2.93%) Cloud Native
6 4 (1.95%) Enterprise Software
6 4 (1.95%) Legacy Systems
6 4 (1.95%) Private Cloud
7 3 (1.46%) Data Centre
7 3 (1.46%) Mainframe
8 2 (0.98%) CCTV
8 2 (0.98%) Driving Licence
8 2 (0.98%) Fat Client
8 2 (0.98%) Onboarding
8 2 (0.98%) Thin Client
8 2 (0.98%) Video Conferencing
9 1 (0.49%) Renewable Energy
Operating Systems
1 33 (16.10%) Windows
2 16 (7.80%) Linux
3 9 (4.39%) Android
3 9 (4.39%) Apple iOS
4 7 (3.41%) Windows Server
5 5 (2.44%) Windows 10
6 2 (0.98%) Mac OS
7 1 (0.49%) Amazon Linux
7 1 (0.49%) Unix
7 1 (0.49%) Windows Server 2008
7 1 (0.49%) Windows Server 2012
7 1 (0.49%) Windows Server 2019
Processes & Methodologies
1 115 (56.10%) ITIL
2 87 (42.44%) ITSM
3 56 (27.32%) Service Delivery
4 50 (24.39%) Coaching
5 47 (22.93%) Problem-Solving
6 45 (21.95%) Change Management
6 45 (21.95%) Mentoring
7 32 (15.61%) Infrastructure Engineering
8 31 (15.12%) Continuous Improvement
8 31 (15.12%) Customer Service
9 27 (13.17%) Stakeholder Management
10 26 (12.68%) Service Design
11 23 (11.22%) Infrastructure as Code
12 22 (10.73%) Actionable Insight
13 21 (10.24%) Problem Management
14 18 (8.78%) Business Development
15 17 (8.29%) DevOps
15 17 (8.29%) Migration
15 17 (8.29%) People Management
16 16 (7.80%) Information Security
Programming Languages
1 16 (7.80%) SQL
2 9 (4.39%) Swift
3 5 (2.44%) Bash
4 4 (1.95%) PowerShell
4 4 (1.95%) Python
5 3 (1.46%) Groovy
6 2 (0.98%) T-SQL
Qualifications
1 21 (10.24%) Security Cleared
2 19 (9.27%) Degree
3 17 (8.29%) SC Cleared
4 14 (6.83%) ACCA
5 9 (4.39%) Microsoft Certification
6 5 (2.44%) ITIL Certification
7 4 (1.95%) AWS Certification
7 4 (1.95%) DBS Check
8 3 (1.46%) Azure Certification
8 3 (1.46%) ITIL Foundation Certificate
9 2 (0.98%) A+ Certification
9 2 (0.98%) CISSP
9 2 (0.98%) Computer Science Degree
9 2 (0.98%) Network+ Certification
10 1 (0.49%) CISA
10 1 (0.49%) CompTIA Security+
10 1 (0.49%) Master's Degree
10 1 (0.49%) PMI Certification
Quality Assurance & Compliance
1 18 (8.78%) SLA
2 15 (7.32%) Cyber Essentials
3 14 (6.83%) GAAP
3 14 (6.83%) IFRS
3 14 (6.83%) ISO/IEC 27001
4 7 (3.41%) QA
5 6 (2.93%) COBIT
5 6 (2.93%) GDPR
5 6 (2.93%) NIST
6 5 (2.44%) PCI DSS
7 4 (1.95%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.98%) PMO
9 1 (0.49%) Cyber Essentials PLUS
9 1 (0.49%) Data Quality
9 1 (0.49%) FISMA
9 1 (0.49%) HIPAA
9 1 (0.49%) HITRUST
9 1 (0.49%) Sarbanes-Oxley
System Software
1 36 (17.56%) Active Directory
2 2 (0.98%) IAG
2 2 (0.98%) Terminal Services
2 2 (0.98%) VMware Infrastructure
3 1 (0.49%) VMware ESXi
Systems Management
1 18 (8.78%) Terraform
2 10 (4.88%) Ansible
3 8 (3.90%) Microsoft Intune
4 7 (3.41%) SCCM
5 6 (2.93%) OpenView
6 5 (2.44%) Systems Management Server (SMS)
7 4 (1.95%) Autotask
8 3 (1.46%) Progress Chef
9 1 (0.49%) Single Sign-On
9 1 (0.49%) vCenter Server
Vendors
1 56 (27.32%) Microsoft
2 20 (9.76%) ServiceNow
3 14 (6.83%) CA
4 9 (4.39%) BMC
5 7 (3.41%) Remedy
6 6 (2.93%) HP
7 5 (2.44%) Rapid7
8 4 (1.95%) Citrix
8 4 (1.95%) Datto
8 4 (1.95%) Google
9 3 (1.46%) IBM
9 3 (1.46%) VMware
10 2 (0.98%) Adobe
10 2 (0.98%) Dynatrace
10 2 (0.98%) iManage
10 2 (0.98%) Veeam
11 1 (0.49%) Aderant
11 1 (0.49%) Ceridian
11 1 (0.49%) Cisco
11 1 (0.49%) Qualys