Technical Support Jobs in the North West

Technical Support
England > North West

The median Technical Support salary in the North West is £35,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
1 Jun 2024		 Same period 2023 Same period 2022
Rank 152 258 257
Rank change year-on-year +106 -1 -27
Permanent jobs requiring a Technical Support 156 35 80
As % of all permanent jobs advertised in the North West 1.46% 0.47% 0.83%
As % of the Job Titles category 1.54% 0.53% 0.87%
Number of salaries quoted 141 23 44
10th Percentile £25,000 £25,004 £12,000
25th Percentile £27,000 £25,627 £21,156
Median annual salary (50th Percentile) £35,000 £29,936 £23,500
Median % change year-on-year +16.92% +27.39% -6.93%
75th Percentile £45,000 £32,095 £27,063
90th Percentile - £33,219 £42,489
England median annual salary £34,000 £37,000 £32,500
% change year-on-year -8.11% +13.85% +3.17%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 10,124 6,596 9,240
% of permanent jobs with a recognized job title 94.88% 89.24% 96.02%
Number of salaries quoted 7,670 3,972 5,398
10th Percentile £27,250 £30,138 £28,250
25th Percentile £36,500 £40,791 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £78,525 £81,250 £81,250
England median annual salary £52,500 £60,331 £60,000
% change year-on-year -12.98% +0.55% +9.09%

Technical Support
Job Vacancy Trend in the North West

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Technical Support in the North West

Technical Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Technical Support in the North West.

Salary trend for Technical Support in the North West

Technical Support
Salary Histogram in the North West

Salary distribution for jobs citing Technical Support in the North West over the 6 months to 1 June 2024.

Salary histogram for Technical Support in the North West

Technical Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the North West region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
Cumbria - 59 £45,000 -
Cheshire +24 38 £35,000 - 5
Manchester +29 33 £28,000 -8.77% 7
Merseyside - 15 £34,000 - 5
Lancashire -23 11 £28,000 +3.70% 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 1 June 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Technical Support in the job title.

1 38 (24.36%) Customer Service
2 30 (19.23%) Social Skills
3 27 (17.31%) Microsoft
4 26 (16.67%) Windows
4 26 (16.67%) Microsoft 365
5 21 (13.46%) Active Directory
6 16 (10.26%) ITIL
7 15 (9.62%) Azure
8 14 (8.97%) Problem-Solving
9 13 (8.33%) Windows Server
9 13 (8.33%) Degree
10 12 (7.69%) Driving Licence
11 10 (6.41%) Retail
11 10 (6.41%) Management Information System
12 9 (5.77%) Disaster Recovery
12 9 (5.77%) VMware
12 9 (5.77%) Finance
12 9 (5.77%) LAN
12 9 (5.77%) VMware Infrastructure
12 9 (5.77%) Hyper-V
12 9 (5.77%) Continuous Improvement
12 9 (5.77%) Data Centre
12 9 (5.77%) Onboarding
13 8 (5.13%) Entra ID
14 7 (4.49%) SharePoint
14 7 (4.49%) SLA
15 6 (3.85%) Computer Science
15 6 (3.85%) Mobile Device Management
15 6 (3.85%) Architectural Design
16 5 (3.21%) Customer Retention

Technical Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.49%) SharePoint
2 5 (3.21%) Microsoft Exchange
3 1 (0.64%) WordPress
Applications
1 4 (2.56%) Microsoft Excel
1 4 (2.56%) Microsoft Office
Cloud Services
1 26 (16.67%) Microsoft 365
2 15 (9.62%) Azure
3 8 (5.13%) Entra ID
4 5 (3.21%) OneDrive
5 4 (2.56%) AWS
5 4 (2.56%) Google Workspace
6 1 (0.64%) Cloud Computing
6 1 (0.64%) GCP
Communications & Networking
1 9 (5.77%) LAN
2 5 (3.21%) DNS
2 5 (3.21%) Firewall
2 5 (3.21%) IPsec
2 5 (3.21%) SSL
2 5 (3.21%) VoIP
2 5 (3.21%) VPN
3 4 (2.56%) WAN
4 3 (1.92%) Wireless
5 1 (0.64%) NAS
5 1 (0.64%) Network Security
5 1 (0.64%) SAN
Database & Business Intelligence
1 5 (3.21%) QlikView
2 1 (0.64%) Amazon RDS
General
1 30 (19.23%) Social Skills
2 10 (6.41%) Retail
3 9 (5.77%) Finance
4 5 (3.21%) Law
5 4 (2.56%) Manufacturing
6 3 (1.92%) Analytical Skills
6 3 (1.92%) Electronics
7 2 (1.28%) Marketing
7 2 (1.28%) Public Sector
7 2 (1.28%) Telecoms
8 1 (0.64%) Advertising
8 1 (0.64%) Legal
Miscellaneous
1 12 (7.69%) Driving Licence
2 10 (6.41%) Management Information System
3 9 (5.77%) Data Centre
3 9 (5.77%) Onboarding
4 5 (3.21%) Data Protection Act
4 5 (3.21%) Fat Client
4 5 (3.21%) Thin Client
5 4 (2.56%) AS400
5 4 (2.56%) CCTV
5 4 (2.56%) iSeries
6 3 (1.92%) EPoS
6 3 (1.92%) FMCG
6 3 (1.92%) Greenfield Project
6 3 (1.92%) Self-Motivation
7 1 (0.64%) IoT
Operating Systems
1 26 (16.67%) Windows
2 13 (8.33%) Windows Server
3 4 (2.56%) Linux
3 4 (2.56%) Windows 10
4 3 (1.92%) Apple iOS
5 1 (0.64%) Windows Server 2012
Processes & Methodologies
1 38 (24.36%) Customer Service
2 16 (10.26%) ITIL
3 14 (8.97%) Problem-Solving
4 9 (5.77%) Continuous Improvement
4 9 (5.77%) Disaster Recovery
5 6 (3.85%) Architectural Design
5 6 (3.85%) Computer Science
5 6 (3.85%) Mobile Device Management
6 5 (3.21%) Change Control
6 5 (3.21%) Collaborative Culture
6 5 (3.21%) CRM
6 5 (3.21%) Customer Retention
6 5 (3.21%) Customer-Centricity
6 5 (3.21%) Data Protection
6 5 (3.21%) Line Management
6 5 (3.21%) Patch Management
6 5 (3.21%) Presales
6 5 (3.21%) Root Cause Analysis
7 4 (2.56%) Business Continuity
7 4 (2.56%) IT Strategy
Programming Languages
1 1 (0.64%) SQL
Qualifications
1 13 (8.33%) Degree
2 5 (3.21%) HNC
2 5 (3.21%) HND
2 5 (3.21%) ITIL Certification
3 4 (2.56%) MCP
4 1 (0.64%) Azure Certification
4 1 (0.64%) CESG Certified Professional
4 1 (0.64%) Citrix Certification
4 1 (0.64%) DBS Check
4 1 (0.64%) MCITP
4 1 (0.64%) Microsoft Certification
4 1 (0.64%) PhD
4 1 (0.64%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (4.49%) SLA
2 5 (3.21%) GDPR
2 5 (3.21%) ISO/IEC 27001
System Software
1 21 (13.46%) Active Directory
2 9 (5.77%) Hyper-V
2 9 (5.77%) VMware Infrastructure
3 3 (1.92%) Virtual Machines
4 1 (0.64%) vSphere
4 1 (0.64%) XenApp
4 1 (0.64%) XenDesktop
Systems Management
1 3 (1.92%) Jamf Pro
1 3 (1.92%) Microsoft Intune
1 3 (1.92%) Progress Chef
Vendors
1 27 (17.31%) Microsoft
2 9 (5.77%) VMware
3 4 (2.56%) Sun
3 4 (2.56%) Veeam
4 1 (0.64%) Citrix
4 1 (0.64%) Google
197 Technical Support jobs in England