ITSM Jobs in Scotland

IT Service Management (ITSM)
UK > Scotland

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 222 180 216
Rank change year-on-year -42 +36 -53
Permanent jobs citing ITSM 67 39 33
As % of all permanent jobs advertised in Scotland 1.00% 0.85% 0.56%
As % of the Processes & Methodologies category 1.08% 0.90% 0.61%
Number of salaries quoted 45 26 21
10th Percentile £31,250 £28,500 £27,896
25th Percentile £38,000 £41,250 £31,250
Median annual salary (50th Percentile) £45,000 £62,500 £40,000
Median % change year-on-year -28.00% +56.25% -12.09%
75th Percentile £63,750 £82,813 £54,500
90th Percentile £67,500 £85,000 £65,000
UK median annual salary £50,653 £52,500 £50,000
% change year-on-year -3.52% +5.00% -

All Process and Methodology Skills
Scotland

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,195 4,321 5,392
As % of all permanent jobs advertised in Scotland 92.21% 94.32% 90.97%
Number of salaries quoted 2,404 2,159 2,811
10th Percentile £28,750 £32,211 £31,000
25th Percentile £40,000 £42,000 £40,501
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% +12.24%
75th Percentile £65,000 £72,500 £68,275
90th Percentile £80,000 £85,000 £82,500
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

ITSM
Job Vacancy Trend in Scotland

Job postings citing ITSM as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for ITSM in Scotland

ITSM
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing ITSM in Scotland.

Salary trend for ITSM in Scotland

ITSM
Salary Histogram in Scotland

Salary distribution for jobs citing ITSM in Scotland over the 6 months to 19 May 2024.

Salary histogram for ITSM in Scotland

ITSM
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Scotland region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +58 34 £62,500 -26.47% 2
Glasgow -109 25 £42,500 -30.89% 4
Dunbartonshire - 3 - -
Dundee -11 1 £55,000 +115.69% 1
Aberdeen - 1 £62,500 -
Renfrewshire - 1 - - 1
Inverclyde - 1 £45,000 -
Dumfries and Galloway - 1 £23,000 -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.96%) Confluence
2 4 (5.97%) SAS
3 2 (2.99%) SharePoint
Applications
1 3 (4.48%) Microsoft Office
2 2 (2.99%) Microsoft Excel
2 2 (2.99%) Microsoft PowerPoint
Business Applications
1 8 (11.94%) Dynamics CRM
1 8 (11.94%) PlanetPress Connect
2 6 (8.96%) Remedy ITSM
Cloud Services
1 15 (22.39%) Microsoft 365
2 7 (10.45%) Azure
3 6 (8.96%) AWS
4 4 (5.97%) GCP
5 2 (2.99%) GitHub
5 2 (2.99%) Power Platform
5 2 (2.99%) Yammer
6 1 (1.49%) Google Workspace
6 1 (1.49%) WhatsApp
Communications & Networking
1 11 (16.42%) WAN
2 10 (14.93%) TCP/IP
3 9 (13.43%) Firewall
3 9 (13.43%) LAN
3 9 (13.43%) VPN
4 8 (11.94%) DHCP
4 8 (11.94%) DNS
4 8 (11.94%) IPsec
4 8 (11.94%) Spanning Tree
4 8 (11.94%) VoIP
5 7 (10.45%) NAS
5 7 (10.45%) SAN
6 4 (5.97%) Wireless
7 2 (2.99%) Ethernet
7 2 (2.99%) NGFW
7 2 (2.99%) OSPF
7 2 (2.99%) Structured Cabling
7 2 (2.99%) Unified Communications
7 2 (2.99%) VLAN
8 1 (1.49%) Asterisk PBX
Database & Business Intelligence
1 8 (11.94%) Data Warehouse
1 8 (11.94%) SQL Server
2 2 (2.99%) DTS
2 2 (2.99%) Power BI
Development Applications
1 15 (22.39%) JIRA
2 8 (11.94%) SQL Server Management Studio (SSMS)
General
1 28 (41.79%) Social Skills
2 20 (29.85%) Finance
3 7 (10.45%) Analytical Skills
3 7 (10.45%) Banking
3 7 (10.45%) Public Sector
4 4 (5.97%) Presentation Skills
5 1 (1.49%) Law
5 1 (1.49%) Marketing
5 1 (1.49%) Organisational Skills
5 1 (1.49%) Telecoms
Job Titles
1 14 (20.90%) Analyst
2 13 (19.40%) Architect
3 11 (16.42%) Support Analyst
4 8 (11.94%) Applications Support
4 8 (11.94%) Applications Support Analyst
4 8 (11.94%) Network Technician
5 7 (10.45%) IT Manager
6 6 (8.96%) ITSM Architect
6 6 (8.96%) Service Architect
6 6 (8.96%) ServiceNow Architect
7 5 (7.46%) Developer
7 5 (7.46%) ServiceNow Developer
8 4 (5.97%) Capacity Manager
8 4 (5.97%) Service Analyst
8 4 (5.97%) Service Manager
9 3 (4.48%) Incident Manager
9 3 (4.48%) Senior
10 2 (2.99%) Cloud Engineer
10 2 (2.99%) IT Analyst
10 2 (2.99%) Senior Cloud Engineer
Libraries, Frameworks & Software Standards
1 4 (5.97%) AngularJS
1 4 (5.97%) CSS
1 4 (5.97%) HTML
1 4 (5.97%) Middleware
1 4 (5.97%) Twitter Bootstrap
1 4 (5.97%) Web Services
2 1 (1.49%) REST
2 1 (1.49%) SOAP
Miscellaneous
1 8 (11.94%) Data Centre
2 5 (7.46%) Public Cloud
3 4 (5.97%) CMDB
3 4 (5.97%) Legacy Systems
4 3 (4.48%) Onboarding
5 2 (2.99%) iPhone
5 2 (2.99%) Private Cloud
5 2 (2.99%) Video Conferencing
6 1 (1.49%) CCTV
6 1 (1.49%) Cloud Native
Operating Systems
1 14 (20.90%) Windows
2 7 (10.45%) Windows Server
3 4 (5.97%) Android
3 4 (5.97%) Linux
3 4 (5.97%) Windows 10
4 3 (4.48%) Apple iOS
5 1 (1.49%) Mac OS
5 1 (1.49%) Windows 7
Processes & Methodologies
1 42 (62.69%) Service Management
2 22 (32.84%) ITIL
3 19 (28.36%) Service Delivery
4 17 (25.37%) Continuous Improvement
5 16 (23.88%) Actionable Insight
6 13 (19.40%) Problem-Solving
7 12 (17.91%) Incident Management
8 11 (16.42%) Customer Experience
9 10 (14.93%) Agile
9 10 (14.93%) Change Management
10 9 (13.43%) Disaster Recovery
11 8 (11.94%) CRM
11 8 (11.94%) Document Management
11 8 (11.94%) Network Monitoring
11 8 (11.94%) Release Management
12 7 (10.45%) Coaching
12 7 (10.45%) Infrastructure Management
12 7 (10.45%) Project Management
12 7 (10.45%) Stakeholder Management
13 6 (8.96%) TOGAF
Programming Languages
1 2 (2.99%) Python
2 1 (1.49%) Swift
Qualifications
1 12 (17.91%) SC Cleared
1 12 (17.91%) Security Cleared
2 7 (10.45%) Degree
3 2 (2.99%) AWS Certification
4 1 (1.49%) CCNA
4 1 (1.49%) Cisco Certification
4 1 (1.49%) JNCIA
4 1 (1.49%) MCP
4 1 (1.49%) MCSA
4 1 (1.49%) MCSE
4 1 (1.49%) Microsoft Certification
Quality Assurance & Compliance
1 6 (8.96%) COBIT
2 1 (1.49%) ISO/IEC 27001
2 1 (1.49%) SOC 2
System Software
1 11 (16.42%) Active Directory
2 9 (13.43%) VMware Infrastructure
3 1 (1.49%) BitLocker
3 1 (1.49%) Virtual Desktop
Systems Management
1 9 (13.43%) ZABBIX
2 6 (8.96%) OpenView
Vendors
1 20 (29.85%) ServiceNow
2 15 (22.39%) Cisco
2 15 (22.39%) Microsoft
3 9 (13.43%) VMware
4 8 (11.94%) FNZ
4 8 (11.94%) Juniper
4 8 (11.94%) Meraki
4 8 (11.94%) Mitel
4 8 (11.94%) Palo Alto
5 6 (8.96%) BMC
5 6 (8.96%) HP
5 6 (8.96%) Remedy
6 3 (4.48%) Atlassian
7 2 (2.99%) ConnectWise
7 2 (2.99%) Polycom
8 1 (1.49%) Google