Service Delivery Jobs in Scotland

Service Delivery
UK > Scotland

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 146 124 110
Rank change year-on-year -22 -14 -13
Permanent jobs citing Service Delivery 153 110 170
As % of all permanent jobs advertised in Scotland 2.25% 2.46% 2.81%
As % of the Processes & Methodologies category 2.47% 2.60% 3.08%
Number of salaries quoted 84 44 83
10th Percentile £37,500 - £26,250
25th Percentile £41,146 £20,750 £34,000
Median annual salary (50th Percentile) £50,000 £30,000 £45,000
Median % change year-on-year +66.67% -33.33% -5.26%
75th Percentile £65,625 £49,780 £55,000
90th Percentile £67,750 £55,000 £62,050
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
Scotland

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,197 4,226 5,521
As % of all permanent jobs advertised in Scotland 91.25% 94.48% 91.15%
Number of salaries quoted 2,442 2,092 2,855
10th Percentile £28,250 £32,000 £31,133
25th Percentile £40,000 £41,750 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% +14.58%
75th Percentile £65,000 £72,500 £68,750
90th Percentile £80,000 £85,000 £82,500
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Service Delivery
Job Vacancy Trend in Scotland

Job postings citing Service Delivery as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Delivery in Scotland

Service Delivery
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing Service Delivery in Scotland.

Salary trend for Service Delivery in Scotland

Service Delivery
Salary Histogram in Scotland

Salary distribution for jobs citing Service Delivery in Scotland over the 6 months to 28 May 2024.

Salary histogram for Service Delivery in Scotland

Service Delivery
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Scotland region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -91 66 £45,000 -10.00% 10
Edinburgh +53 52 £63,500 +126.79% 16
Dundee -5 10 £49,990 +5.00% 1
Highlands - 5 - -
Aberdeen - 5 £40,000 - 9
Stirling - 4 £63,709 -
Midlothian -1 2 - - 10
Clackmannanshire - 2 £51,500 -
South Lanarkshire - 2 £105,000 -
Inverclyde -3 1 £45,000 -
Fife -7 1 £42,500 -52.78% 2
West Lothian -17 1 - - 1
Perth and Kinross - 1 - - 1
Aberdeenshire - 1 £65,000 - 6
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.61%) Confluence
2 3 (1.96%) Microsoft Exchange
2 3 (1.96%) SharePoint
3 2 (1.31%) CMS
Applications
1 4 (2.61%) Microsoft Office
2 3 (1.96%) Microsoft Excel
3 2 (1.31%) AutoCAD
4 1 (0.65%) Microsoft Project
Business Applications
1 2 (1.31%) Oracle ERP
1 2 (1.31%) SAP HCM
1 2 (1.31%) Workday HCM
2 1 (0.65%) Primavera
Cloud Services
1 26 (16.99%) Microsoft 365
2 16 (10.46%) SaaS
3 10 (6.54%) Azure
4 4 (2.61%) AWS
4 4 (2.61%) GCP
5 3 (1.96%) Azure Cosmos DB
6 2 (1.31%) Dynamics 365
6 2 (1.31%) Power Platform
6 2 (1.31%) SuccessFactors
7 1 (0.65%) Serverless
Communications & Networking
1 7 (4.58%) Cisco Nexus
1 7 (4.58%) DNS
1 7 (4.58%) NAS
1 7 (4.58%) SAN
1 7 (4.58%) VoIP
Database & Business Intelligence
1 3 (1.96%) Azure SQL Database
1 3 (1.96%) Ingres
1 3 (1.96%) SQL Server
2 2 (1.31%) MySQL
2 2 (1.31%) Power BI
2 2 (1.31%) RDBMS
2 2 (1.31%) Relational Database
Development Applications
1 4 (2.61%) JIRA
General
1 65 (42.48%) Social Skills
2 36 (23.53%) Finance
3 25 (16.34%) Public Sector
4 18 (11.76%) Analytical Skills
5 14 (9.15%) Military
6 12 (7.84%) Inclusion and Diversity
7 11 (7.19%) Marketing
8 9 (5.88%) Telecoms
9 4 (2.61%) Local Government
9 4 (2.61%) Organisational Skills
9 4 (2.61%) Retail
10 3 (1.96%) Legal
11 2 (1.31%) Influencing Skills
11 2 (1.31%) Law
12 1 (0.65%) Banking
Job Titles
1 25 (16.34%) IT Manager
2 23 (15.03%) Analyst
3 17 (11.11%) Support Analyst
4 14 (9.15%) Threat Intelligence Analyst
5 13 (8.50%) Senior
6 12 (7.84%) Consultant
6 12 (7.84%) Lead
7 11 (7.19%) Service Manager
8 10 (6.54%) Project Manager
9 8 (5.23%) IT Services Manager
9 8 (5.23%) IT Support
9 8 (5.23%) Service Delivery Manager
10 7 (4.58%) Architect
11 6 (3.92%) Administrator
11 6 (3.92%) IT Services Delivery Manager
11 6 (3.92%) ITSM Architect
11 6 (3.92%) Service Architect
12 5 (3.27%) Delivery Manager
12 5 (3.27%) IT Analyst
12 5 (3.27%) Network Engineer
Libraries, Frameworks & Software Standards
1 4 (2.61%) Middleware
Miscellaneous
1 9 (5.88%) Analytical Mindset
1 9 (5.88%) Product Ownership
2 4 (2.61%) Management Information System
2 4 (2.61%) Public Cloud
3 3 (1.96%) Driving Licence
3 3 (1.96%) PMI
4 2 (1.31%) Virtual Team
Operating Systems
1 37 (24.18%) Windows
2 23 (15.03%) Linux
3 19 (12.42%) Unix
4 15 (9.80%) Mac OS X
5 7 (4.58%) Windows Server
6 1 (0.65%) Apple iOS
Processes & Methodologies
1 44 (28.76%) ITIL
2 40 (26.14%) Actionable Insight
3 35 (22.88%) Stakeholder Management
4 33 (21.57%) Customer Service
5 27 (17.65%) Continuous Improvement
6 20 (13.07%) Incident Management
6 20 (13.07%) Information Security
7 19 (12.42%) Cybersecurity
7 19 (12.42%) ITSM
7 19 (12.42%) Problem-Solving
7 19 (12.42%) Service Management
8 18 (11.76%) DevOps
9 17 (11.11%) Project Management
10 16 (10.46%) Incident Response
11 15 (9.80%) Business Development
11 15 (9.80%) Security Operations
12 14 (9.15%) Cyber Threat Intelligence
12 14 (9.15%) Enterprise Architecture
12 14 (9.15%) Open Source
12 14 (9.15%) Resource Management
Programming Languages
1 3 (1.96%) Bash
1 3 (1.96%) PowerShell
1 3 (1.96%) Python
1 3 (1.96%) SQL
1 3 (1.96%) T-SQL
2 1 (0.65%) C
2 1 (0.65%) C#
2 1 (0.65%) C++
Qualifications
1 33 (21.57%) Degree
2 14 (9.15%) CISM
2 14 (9.15%) CISSP
2 14 (9.15%) GCIA
2 14 (9.15%) GCIH
2 14 (9.15%) GREM
3 13 (8.50%) Security Cleared
4 12 (7.84%) Cisco Certification
5 11 (7.19%) CCNP
6 8 (5.23%) SC Cleared
7 7 (4.58%) ITIL Foundation Certificate
7 7 (4.58%) PMP
8 6 (3.92%) HND
8 6 (3.92%) PMI Certification
9 5 (3.27%) ITIL Certification
10 4 (2.61%) CCDP
10 4 (2.61%) CCSP
11 2 (1.31%) DV Cleared
11 2 (1.31%) HNC
12 1 (0.65%) MCP
Quality Assurance & Compliance
1 3 (1.96%) ISO/IEC 27001
1 3 (1.96%) SLA
2 2 (1.31%) Accessibility
2 2 (1.31%) COSHH
2 2 (1.31%) Data Quality
3 1 (0.65%) ISO 9001
3 1 (0.65%) QA
3 1 (0.65%) TickIT
System Software
1 11 (7.19%) VMware Infrastructure
2 10 (6.54%) Active Directory
Systems Management
1 7 (4.58%) ZABBIX
2 1 (0.65%) SCCM
Vendors
1 16 (10.46%) Microsoft
2 14 (9.15%) Dell
3 13 (8.50%) VMware
4 9 (5.88%) Meraki
5 8 (5.23%) Cisco
6 7 (4.58%) ForeScout
6 7 (4.58%) Mitel
7 6 (3.92%) Oracle
8 4 (2.61%) Salesforce
8 4 (2.61%) ServiceNow
9 2 (1.31%) SAP
9 2 (1.31%) Workday
10 1 (0.65%) Apple
10 1 (0.65%) Openreach