2nd Line Support Engineer Jobs in the South East

Second Line Support Engineer
England > South East

The median Second Line Support Engineer salary in the South East is £30,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 317 270 397
Rank change year-on-year -47 +127 -62
Permanent jobs requiring a 2nd Line Support Engineer 70 130 92
As % of all permanent jobs advertised in the South East 0.41% 0.92% 0.45%
As % of the Job Titles category 0.44% 1.02% 0.47%
Number of salaries quoted 70 119 89
10th Percentile £25,250 £24,500 £25,200
25th Percentile £26,813 £27,500 £26,250
Median annual salary (50th Percentile) £30,000 £31,500 £27,500
Median % change year-on-year -4.76% +14.55% -8.33%
75th Percentile £33,750 £34,050 £32,000
90th Percentile £38,000 £37,500 £33,750
England median annual salary £32,000 £32,500 £31,500
% change year-on-year -1.54% +3.17% +10.53%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 16,055 12,785 19,557
% of permanent jobs with a recognized job title 94.06% 90.25% 96.43%
Number of salaries quoted 11,471 8,062 12,402
10th Percentile £27,500 £29,750 £30,000
25th Percentile £36,250 £40,000 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £52,550 £60,800 £60,000
% change year-on-year -13.57% +1.33% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the South East.

Salary trend for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support Engineer in the South East over the 6 months to 23 May 2024.

Salary histogram for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the South East region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -21 25 £32,000 +6.67% 7
Hampshire -44 15 £30,000 -1.64% 7
West Sussex +28 13 £30,000 -6.25% 3
Buckinghamshire -34 10 £35,000 +16.67% 1
Oxfordshire -6 9 £32,000 +1.59% 2
Surrey -13 9 £28,000 -20.00% 4
Berkshire +13 6 £29,250 +4.46% 4
Kent -6 5 £28,000 -12.50% 8
East Sussex +17 2 £29,000 -3.33%
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 23 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support Engineer in the job title.

1 57 (81.43%) Microsoft 365
2 47 (67.14%) Windows
3 42 (60.00%) Microsoft
4 41 (58.57%) Active Directory
5 32 (45.71%) Azure
6 24 (34.29%) Problem-Solving
7 23 (32.86%) Windows Server
8 18 (25.71%) Social Skills
8 18 (25.71%) SharePoint
9 16 (22.86%) Firewall
10 15 (21.43%) Microsoft Exchange
10 15 (21.43%) Windows 10
10 15 (21.43%) Entra ID
11 11 (15.71%) Infrastructure Engineering
11 11 (15.71%) Android
11 11 (15.71%) Hyper-V
11 11 (15.71%) Citrix
12 10 (14.29%) Service Delivery
12 10 (14.29%) VMware
12 10 (14.29%) VMware Infrastructure
12 10 (14.29%) Microsoft Intune
12 10 (14.29%) OneDrive
12 10 (14.29%) Customer Service
13 9 (12.86%) Microsoft Excel
13 9 (12.86%) DHCP
13 9 (12.86%) DNS
14 8 (11.43%) ITIL
14 8 (11.43%) VLAN
15 7 (10.00%) Microsoft Office
15 7 (10.00%) Amazon RDS

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (25.71%) SharePoint
2 15 (21.43%) Microsoft Exchange
3 1 (1.43%) Confluence
Applications
1 9 (12.86%) Microsoft Excel
2 7 (10.00%) Microsoft Office
Cloud Services
1 57 (81.43%) Microsoft 365
2 32 (45.71%) Azure
3 15 (21.43%) Entra ID
4 10 (14.29%) OneDrive
5 2 (2.86%) SaaS
6 1 (1.43%) AWS
6 1 (1.43%) Cloud Computing
Communications & Networking
1 16 (22.86%) Firewall
2 9 (12.86%) DHCP
2 9 (12.86%) DNS
3 8 (11.43%) VLAN
4 4 (5.71%) TCP/IP
4 4 (5.71%) Wi-Fi
5 3 (4.29%) VoIP
6 1 (1.43%) Broadband
6 1 (1.43%) Internet
6 1 (1.43%) LAN
6 1 (1.43%) SSL
6 1 (1.43%) VPN
6 1 (1.43%) WAN
Database & Business Intelligence
1 7 (10.00%) Amazon RDS
2 1 (1.43%) SQL Server
Development Applications
1 1 (1.43%) JIRA
General
1 18 (25.71%) Social Skills
2 6 (8.57%) Legal
2 6 (8.57%) Manufacturing
3 5 (7.14%) Analytical Skills
3 5 (7.14%) Law
4 4 (5.71%) Telecoms
5 3 (4.29%) Organisational Skills
6 2 (2.86%) Documentation Skills
6 2 (2.86%) Finance
7 1 (1.43%) Retail
Miscellaneous
1 6 (8.57%) Smartphone
2 5 (7.14%) Driving Licence
3 3 (4.29%) Apple TV
3 3 (4.29%) Self-Motivation
4 1 (1.43%) BYOD
4 1 (1.43%) Client/Server
4 1 (1.43%) Management Information System
4 1 (1.43%) Tandem
Operating Systems
1 47 (67.14%) Windows
2 23 (32.86%) Windows Server
3 15 (21.43%) Windows 10
4 11 (15.71%) Android
5 7 (10.00%) Apple iOS
6 2 (2.86%) Linux
7 1 (1.43%) Mac OS
7 1 (1.43%) Windows Mobile
7 1 (1.43%) Windows Server 2012
Processes & Methodologies
1 24 (34.29%) Problem-Solving
2 11 (15.71%) Infrastructure Engineering
3 10 (14.29%) Customer Service
3 10 (14.29%) Service Delivery
4 8 (11.43%) ITIL
5 6 (8.57%) Data Protection
5 6 (8.57%) ITSM
5 6 (8.57%) Logistics
6 5 (7.14%) Antivirus Management
7 4 (5.71%) Change Management
8 3 (4.29%) Incident Management
8 3 (4.29%) Mobile Device Management
8 3 (4.29%) Multi-Factor Authentication
9 2 (2.86%) Change Control
9 2 (2.86%) Cybersecurity
9 2 (2.86%) Problem Management
9 2 (2.86%) Software Deployment
10 1 (1.43%) Infrastructure as Code
10 1 (1.43%) Infrastructure Automation
10 1 (1.43%) Server Management
Programming Languages
1 2 (2.86%) SQL
2 1 (1.43%) PowerShell
Qualifications
1 3 (4.29%) SC Cleared
1 3 (4.29%) Security Cleared
2 2 (2.86%) Microsoft Certification
3 1 (1.43%) CCNA
3 1 (1.43%) Cisco Certification
Quality Assurance & Compliance
1 5 (7.14%) SLA
System Software
1 41 (58.57%) Active Directory
2 11 (15.71%) Hyper-V
3 10 (14.29%) VMware Infrastructure
4 3 (4.29%) Virtual Desktop
4 3 (4.29%) XenApp
5 2 (2.86%) VMware ESXi
Systems Management
1 10 (14.29%) Microsoft Intune
2 2 (2.86%) vCenter Server
3 1 (1.43%) Dell DRAC
Vendors
1 42 (60.00%) Microsoft
2 11 (15.71%) Citrix
3 10 (14.29%) VMware
4 6 (8.57%) Apple
5 4 (5.71%) Dell
5 4 (5.71%) HP
6 3 (4.29%) Barracuda Networks
7 1 (1.43%) Acronis
7 1 (1.43%) Veeam