Service Desk Analyst Jobs in the South East

Service Desk Analyst
England > South East

The median Service Desk Analyst salary in the South East is £26,000 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 313 249 312
Rank change year-on-year -64 +63 -42
Permanent jobs requiring a Service Desk Analyst 88 155 178
As % of all permanent jobs advertised in the South East 0.52% 1.08% 0.89%
As % of the Job Titles category 0.55% 1.20% 0.92%
Number of salaries quoted 55 136 154
10th Percentile £22,300 - £21,000
25th Percentile £23,200 £23,500 £23,500
Median annual salary (50th Percentile) £26,000 £26,000 £26,000
Median % change year-on-year - - -3.70%
75th Percentile £29,000 £32,000 £29,701
90th Percentile £35,300 £37,250 £32,500
England median annual salary £26,500 £26,500 £25,500
% change year-on-year - +3.92% +6.25%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,863 12,953 19,286
% of permanent jobs with a recognized job title 94.01% 90.32% 96.45%
Number of salaries quoted 11,342 8,193 12,383
10th Percentile £27,500 £29,750 £30,000
25th Percentile £36,000 £40,000 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

Salary distribution for jobs citing Service Desk Analyst in the South East over the 6 months to 19 May 2024.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -17 30 £25,000 -1.96% 7
Hampshire -35 24 £26,500 +6.00% 7
Buckinghamshire -7 23 £23,500 -30.88% 7
Surrey -15 18 £26,000 -28.77% 1
West Sussex +35 13 £24,000 -8.57%
Berkshire -8 5 £25,000 -3.85%
Oxfordshire -6 2 £31,250 +22.55%
East Sussex +8 1 £27,500 +9.54%
Kent -7 1 £38,250 +23.39% 1
Middlesex - 1 £30,950 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 19 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Analyst in the job title.

1 58 (65.91%) Microsoft
2 46 (52.27%) Windows
3 42 (47.73%) Social Skills
4 41 (46.59%) Active Directory
5 39 (44.32%) Microsoft 365
6 37 (42.05%) Customer Service
7 32 (36.36%) Problem-Solving
8 28 (31.82%) ITIL
9 20 (22.73%) Digital Economy
10 19 (21.59%) SLA
11 17 (19.32%) GDPR
12 15 (17.05%) Microsoft Office
12 15 (17.05%) Telecoms
13 11 (12.50%) Firewall
13 11 (12.50%) Windows Server
14 10 (11.36%) Azure
15 9 (10.23%) SaaS
15 9 (10.23%) Security Cleared
15 9 (10.23%) Incident Management
15 9 (10.23%) Microsoft Exchange
15 9 (10.23%) VoIP
16 8 (9.09%) Analytics
17 7 (7.95%) Documentation Skills
17 7 (7.95%) DV Cleared
17 7 (7.95%) NVQ Level 3
17 7 (7.95%) Problem Management
17 7 (7.95%) SCCM
17 7 (7.95%) Service Management
17 7 (7.95%) Retail
17 7 (7.95%) LAN

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.23%) Microsoft Exchange
Applications
1 15 (17.05%) Microsoft Office
2 3 (3.41%) Microsoft Excel
Business Applications
1 2 (2.27%) assyst
Cloud Services
1 39 (44.32%) Microsoft 365
2 10 (11.36%) Azure
3 9 (10.23%) SaaS
4 1 (1.14%) Cloud Computing
4 1 (1.14%) PaaS
Communications & Networking
1 11 (12.50%) Firewall
2 9 (10.23%) VoIP
3 7 (7.95%) LAN
4 6 (6.82%) TCP/IP
4 6 (6.82%) VPN
5 3 (3.41%) Remote Desktop
6 2 (2.27%) VLAN
6 2 (2.27%) Wireless
7 1 (1.14%) Cisco IOS
7 1 (1.14%) WAN
Database & Business Intelligence
1 1 (1.14%) Oracle Reports
Development Applications
1 4 (4.55%) JIRA
General
1 42 (47.73%) Social Skills
2 20 (22.73%) Digital Economy
3 15 (17.05%) Telecoms
4 7 (7.95%) Documentation Skills
4 7 (7.95%) Retail
5 4 (4.55%) Legal
5 4 (4.55%) Organisational Skills
6 3 (3.41%) Analytical Skills
6 3 (3.41%) Finance
7 2 (2.27%) Law
8 1 (1.14%) Financial Institution
8 1 (1.14%) Inclusion and Diversity
8 1 (1.14%) Public Sector
Miscellaneous
1 6 (6.82%) Self-Motivation
2 3 (3.41%) EPoS
Operating Systems
1 46 (52.27%) Windows
2 11 (12.50%) Windows Server
3 5 (5.68%) Windows 10
4 3 (3.41%) Mac OS
5 1 (1.14%) Android
5 1 (1.14%) Linux
5 1 (1.14%) Unix
Processes & Methodologies
1 37 (42.05%) Customer Service
2 32 (36.36%) Problem-Solving
3 28 (31.82%) ITIL
4 9 (10.23%) Incident Management
5 8 (9.09%) Analytics
6 7 (7.95%) Problem Management
6 7 (7.95%) Service Management
7 6 (6.82%) Change Management
8 5 (5.68%) Process Improvement
9 3 (3.41%) Computer Science
9 3 (3.41%) Creative Problem-Solving
9 3 (3.41%) Data Analysis
9 3 (3.41%) Facilities Management
9 3 (3.41%) Proactive Management
9 3 (3.41%) Service Delivery
9 3 (3.41%) Trend Analysis
10 2 (2.27%) Agile
10 2 (2.27%) CRM
10 2 (2.27%) Process Management
10 2 (2.27%) Time Management
Qualifications
1 9 (10.23%) Security Cleared
2 7 (7.95%) DV Cleared
2 7 (7.95%) NVQ Level 3
3 3 (3.41%) Degree
3 3 (3.41%) Microsoft Certification
4 1 (1.14%) A+ Certification
4 1 (1.14%) CCA
4 1 (1.14%) Citrix Certification
4 1 (1.14%) ITIL Certification
4 1 (1.14%) MCDST
4 1 (1.14%) MCITP
4 1 (1.14%) MCSA
4 1 (1.14%) MCSE
4 1 (1.14%) SC Cleared
4 1 (1.14%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (21.59%) SLA
2 17 (19.32%) GDPR
System Software
1 41 (46.59%) Active Directory
2 3 (3.41%) Hyper-V
3 1 (1.14%) VMware Infrastructure
Systems Management
1 7 (7.95%) SCCM
2 1 (1.14%) IBM BigFix
2 1 (1.14%) Tivoli
Vendors
1 58 (65.91%) Microsoft
2 3 (3.41%) ServiceNow
3 2 (2.27%) Kofax
4 1 (1.14%) Cisco
4 1 (1.14%) Citrix
4 1 (1.14%) Freshdesk
4 1 (1.14%) Oracle
4 1 (1.14%) Remedy
4 1 (1.14%) Sage
4 1 (1.14%) SolarWinds
4 1 (1.14%) Spiceworks
4 1 (1.14%) VMware