1st Line Support Jobs in the Thames Valley

First Line Support
South East > Thames Valley

The median First Line Support salary in the Thames Valley is £25,000 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 226 182 255
Rank change year-on-year -44 +73 -28
Permanent jobs requiring a 1st Line Support 22 71 35
As % of all permanent jobs advertised in the Thames Valley 0.31% 1.24% 0.48%
As % of the Job Titles category 0.33% 1.39% 0.50%
Number of salaries quoted 22 25 33
10th Percentile £22,500 £23,500 £21,250
25th Percentile £23,125 £23,750 £22,750
Median annual salary (50th Percentile) £25,000 £25,500 £25,500
Median % change year-on-year -1.96% - +6.25%
75th Percentile £28,250 £27,250 £27,250
90th Percentile £29,500 £28,750 £28,600
South East median annual salary £25,000 £25,000 £23,500
% change year-on-year - +6.38% +2.17%

All Permanent IT Job Vacancies
Thames Valley

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Thames Valley with a recognized job title 6,742 5,115 7,021
% of permanent jobs with a recognized job title 94.66% 89.64% 95.89%
Number of salaries quoted 4,606 3,071 4,135
10th Percentile £29,000 £29,750 £30,000
25th Percentile £36,500 £38,750 £40,853
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +4.76%
75th Percentile £64,750 £72,500 £70,750
90th Percentile £78,080 £87,500 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

1st Line Support
Job Vacancy Trend in the Thames Valley

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for 1st Line Support in the Thames Valley

1st Line Support
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing 1st Line Support in the Thames Valley.

Salary trend for 1st Line Support in the Thames Valley

1st Line Support
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Thames Valley region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Oxfordshire +15 17 £25,000 -9.09% 7
Buckinghamshire -27 3 £23,000 -8.00%
Berkshire -35 2 £24,750 -6.60% 7
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 2 June 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Thames Valley region featuring 1st Line Support in the job title.

1 16 (72.73%) Customer Service
2 11 (50.00%) Microsoft
3 10 (45.45%) Active Directory
3 10 (45.45%) Windows
3 10 (45.45%) Microsoft 365
3 10 (45.45%) Social Skills
4 9 (40.91%) Problem-Solving
4 9 (40.91%) Service Management
5 8 (36.36%) Google
6 6 (27.27%) Change Control
6 6 (27.27%) Windows Server
6 6 (27.27%) Scorecard
6 6 (27.27%) ITSM
6 6 (27.27%) SLA
7 5 (22.73%) Smartphone
8 3 (13.64%) Retail
8 3 (13.64%) Windows 10
9 2 (9.09%) Manufacturing
9 2 (9.09%) Google Drive
9 2 (9.09%) OneDrive
9 2 (9.09%) Project Management
9 2 (9.09%) Hyper-V
9 2 (9.09%) Azure
9 2 (9.09%) Degree
9 2 (9.09%) Self-Motivation
10 1 (4.55%) Power Platform
10 1 (4.55%) Wearables
10 1 (4.55%) Cloud Security
10 1 (4.55%) JIRA
10 1 (4.55%) Computer Science

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.55%) Confluence
Applications
1 1 (4.55%) Microsoft Excel
Cloud Services
1 10 (45.45%) Microsoft 365
2 2 (9.09%) Azure
2 2 (9.09%) Google Drive
2 2 (9.09%) OneDrive
3 1 (4.55%) AWS
3 1 (4.55%) Power Platform
3 1 (4.55%) SaaS
Communications & Networking
1 1 (4.55%) Firewall
1 1 (4.55%) Network Security
1 1 (4.55%) VPN
1 1 (4.55%) Wireless
Database & Business Intelligence
1 1 (4.55%) Power BI
Development Applications
1 1 (4.55%) JIRA
General
1 10 (45.45%) Social Skills
2 3 (13.64%) Retail
3 2 (9.09%) Manufacturing
4 1 (4.55%) Analytical Skills
4 1 (4.55%) Automotive
4 1 (4.55%) Finance
4 1 (4.55%) Wearables
Miscellaneous
1 5 (22.73%) Smartphone
2 2 (9.09%) Self-Motivation
3 1 (4.55%) FMCG
3 1 (4.55%) NHS
Operating Systems
1 10 (45.45%) Windows
2 6 (27.27%) Windows Server
3 3 (13.64%) Windows 10
4 1 (4.55%) Linux
4 1 (4.55%) Mac OS
4 1 (4.55%) Windows Server 2012
Processes & Methodologies
1 16 (72.73%) Customer Service
2 9 (40.91%) Problem-Solving
2 9 (40.91%) Service Management
3 6 (27.27%) Change Control
3 6 (27.27%) ITSM
3 6 (27.27%) Scorecard
4 2 (9.09%) Project Management
5 1 (4.55%) Change Management
5 1 (4.55%) Cloud Security
5 1 (4.55%) Collaborative Working
5 1 (4.55%) Computer Science
5 1 (4.55%) ITIL
5 1 (4.55%) Logistics
5 1 (4.55%) Network Monitoring
5 1 (4.55%) Time Management
Programming Languages
1 1 (4.55%) SQL
Qualifications
1 2 (9.09%) Degree
2 1 (4.55%) CCNA
2 1 (4.55%) CCNP
2 1 (4.55%) Cisco Certification
2 1 (4.55%) Computer Science Degree
2 1 (4.55%) MCP
2 1 (4.55%) Network+ Certification
2 1 (4.55%) RHCE
Quality Assurance & Compliance
1 6 (27.27%) SLA
System Software
1 10 (45.45%) Active Directory
2 2 (9.09%) Hyper-V
3 1 (4.55%) Firmware
Vendors
1 11 (50.00%) Microsoft
2 8 (36.36%) Google
3 1 (4.55%) Aruba
3 1 (4.55%) Cisco
3 1 (4.55%) Fortinet