ITSM Jobs in the Thames Valley

IT Service Management (ITSM)
South East > Thames Valley

The following table provides summary statistics for permanent job vacancies advertised in the Thames Valley with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 136 138 227
Rank change year-on-year +2 +89 -30
Permanent jobs citing ITSM 116 121 63
As % of all permanent jobs advertised in the Thames Valley 1.63% 2.12% 0.86%
As % of the Processes & Methodologies category 1.95% 2.24% 0.92%
Number of salaries quoted 76 92 41
10th Percentile £28,875 £25,000 £26,000
25th Percentile £32,375 £31,250 £32,500
Median annual salary (50th Percentile) £52,500 £42,500 £55,000
Median % change year-on-year +23.53% -22.73% -12.00%
75th Percentile £55,000 £56,000 £60,000
90th Percentile £63,750 £62,500 £65,000
South East median annual salary £51,000 £52,000 £47,500
% change year-on-year -1.92% +9.47% -9.52%

All Process and Methodology Skills
Thames Valley

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Thames Valley with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 5,941 5,401 6,832
As % of all permanent jobs advertised in the Thames Valley 83.42% 94.65% 93.31%
Number of salaries quoted 3,955 3,005 3,894
10th Percentile £29,000 £30,265 £31,250
25th Percentile £37,500 £40,000 £41,939
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - -
75th Percentile £65,000 £72,500 £72,500
90th Percentile £80,000 £88,250 £82,500
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

ITSM
Job Vacancy Trend in the Thames Valley

Job postings citing ITSM as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for ITSM in the Thames Valley

ITSM
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing ITSM in the Thames Valley.

Salary trend for ITSM in the Thames Valley

ITSM
Salary Histogram in the Thames Valley

Salary distribution for jobs citing ITSM in the Thames Valley over the 6 months to 2 June 2024.

Salary histogram for ITSM in the Thames Valley

ITSM
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Thames Valley region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Berkshire -1 72 £52,500 +23.53% 10
Oxfordshire +18 22 £32,500 -23.53% 3
Buckinghamshire -18 22 £35,000 -23.50% 9
ITSM
South East

ITSM
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (16.38%) Microsoft Exchange
2 16 (13.79%) SharePoint
3 14 (12.07%) Oracle Service Bus
3 14 (12.07%) WebLogic
4 13 (11.21%) CMS
5 2 (1.72%) SAS
Applications
1 26 (22.41%) Microsoft Office
2 20 (17.24%) Microsoft Excel
3 14 (12.07%) MS Visio
4 4 (3.45%) Microsoft PowerPoint
Business Applications
1 21 (18.10%) Remedy ITSM
Cloud Services
1 35 (30.17%) Microsoft 365
2 21 (18.10%) Azure
3 18 (15.52%) Entra ID
4 10 (8.62%) OneDrive
5 5 (4.31%) Power Platform
6 4 (3.45%) WhatsApp
7 3 (2.59%) OpenShift
7 3 (2.59%) SaaS
8 2 (1.72%) Cloud Computing
9 1 (0.86%) AWS
Communications & Networking
1 7 (6.03%) DNS
2 5 (4.31%) TCP/IP
2 5 (4.31%) Wi-Fi
3 4 (3.45%) Firewall
3 4 (3.45%) VoIP
4 3 (2.59%) WLAN
5 2 (1.72%) Intrusion Detection
5 2 (1.72%) SAN
5 2 (1.72%) SD-WAN
6 1 (0.86%) DHCP
6 1 (0.86%) Internet
6 1 (0.86%) LAN
6 1 (0.86%) Remote Desktop
6 1 (0.86%) WAN
6 1 (0.86%) Wireless
Database & Business Intelligence
1 14 (12.07%) Oracle Database
1 14 (12.07%) Oracle Database 10g
1 14 (12.07%) Oracle Database 11g
1 14 (12.07%) VLDB
2 8 (6.90%) Amazon RDS
3 4 (3.45%) MySQL
3 4 (3.45%) Power BI
3 4 (3.45%) SQL Server
Development Applications
1 6 (5.17%) AdminStudio
1 6 (5.17%) InstallShield
1 6 (5.17%) MSI
2 1 (0.86%) JIRA
General
1 48 (41.38%) Social Skills
2 22 (18.97%) Analytical Skills
3 10 (8.62%) Inclusion and Diversity
3 10 (8.62%) Public Sector
4 9 (7.76%) Finance
5 8 (6.90%) Legal
5 8 (6.90%) Manufacturing
6 6 (5.17%) Organisational Skills
6 6 (5.17%) Presentation Skills
7 4 (3.45%) Pharmaceutical
8 1 (0.86%) Documentation Skills
8 1 (0.86%) Influencing Skills
Job Titles
1 23 (19.83%) Analyst
2 20 (17.24%) Administrator
2 20 (17.24%) ServiceNow Administrator
3 16 (13.79%) Support Analyst
4 15 (12.93%) IT Support
5 14 (12.07%) Applications Support
5 14 (12.07%) Applications Support Analyst
5 14 (12.07%) Oracle Analyst
5 14 (12.07%) Oracle Support Analyst
5 14 (12.07%) SQL Analyst
5 14 (12.07%) SQL Support Analyst
6 12 (10.34%) IT Support Technician
6 12 (10.34%) IT Technician
6 12 (10.34%) Support Technician
7 9 (7.76%) Lead
8 8 (6.90%) 2nd Line Support
9 7 (6.03%) Delivery Manager
9 7 (6.03%) Service Delivery Manager
9 7 (6.03%) Service Manager
9 7 (6.03%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (5.17%) AngularJS
1 6 (5.17%) CSS
1 6 (5.17%) HTML
1 6 (5.17%) Twitter Bootstrap
1 6 (5.17%) Web Services
2 4 (3.45%) JSON
2 4 (3.45%) LDAP
2 4 (3.45%) XML
3 2 (1.72%) EDI
Miscellaneous
1 13 (11.21%) Digital Signage
2 10 (8.62%) Self-Motivation
2 10 (8.62%) Smartphone
3 6 (5.17%) CMDB
3 6 (5.17%) Shadow IT
4 5 (4.31%) Onboarding
5 4 (3.45%) EMC VNX
6 3 (2.59%) Data Centre
7 2 (1.72%) Grid Computing
7 2 (1.72%) Legacy Systems
8 1 (0.86%) Clustering
8 1 (0.86%) Driving Licence
8 1 (0.86%) IoT
8 1 (0.86%) Management Information System
8 1 (0.86%) Public Cloud
8 1 (0.86%) Security Operations Centre
Operating Systems
1 38 (32.76%) Windows
2 22 (18.97%) Linux
3 19 (16.38%) Windows 10
4 17 (14.66%) Windows Server
5 16 (13.79%) Unix
6 14 (12.07%) Solaris
7 11 (9.48%) Android
7 11 (9.48%) Apple iOS
8 7 (6.03%) Windows 7
9 4 (3.45%) CentOS
9 4 (3.45%) Rocky
10 3 (2.59%) Windows Server 2016
10 3 (2.59%) Windows Server 2019
11 2 (1.72%) Mac OS
11 2 (1.72%) Windows Server 2012
12 1 (0.86%) Windows Server 2008
Processes & Methodologies
1 59 (50.86%) Service Management
2 51 (43.97%) ITIL
3 36 (31.03%) Service Delivery
4 28 (24.14%) Customer Service
5 27 (23.28%) Service Catalogue
6 22 (18.97%) Actionable Insight
7 20 (17.24%) Data Analysis
8 19 (16.38%) Release Management
9 18 (15.52%) Incident Management
10 16 (13.79%) Agile
10 16 (13.79%) Performance Monitoring
10 16 (13.79%) Problem-Solving
10 16 (13.79%) Project Management
11 15 (12.93%) Capacity Planning
12 14 (12.07%) Artificial Intelligence
12 14 (12.07%) Performance Tuning
12 14 (12.07%) Waterfall
13 13 (11.21%) Capacity Management
14 11 (9.48%) Continuous Improvement
15 10 (8.62%) Cybersecurity
Programming Languages
1 17 (14.66%) JavaScript
2 14 (12.07%) PL/SQL
2 14 (12.07%) SQL
3 6 (5.17%) C#
3 6 (5.17%) PowerShell
3 6 (5.17%) VB
Qualifications
1 51 (43.97%) SC Cleared
1 51 (43.97%) Security Cleared
2 38 (32.76%) Degree
3 20 (17.24%) DV Cleared
4 4 (3.45%) Computer Science Degree
4 4 (3.45%) DBS Check
4 4 (3.45%) Master's Degree
5 2 (1.72%) BPSS Clearance
5 2 (1.72%) HNC
6 1 (0.86%) CCNA
6 1 (0.86%) Cisco Certification
6 1 (0.86%) Microsoft Certification
Quality Assurance & Compliance
1 28 (24.14%) SLA
2 9 (7.76%) QA
3 4 (3.45%) Data Quality
4 3 (2.59%) COBIT
5 2 (1.72%) GRC
6 1 (0.86%) ISO/IEC 27001
6 1 (0.86%) NIST
System Software
1 39 (33.62%) Active Directory
2 14 (12.07%) Oracle RAC
3 9 (7.76%) Hyper-V
3 9 (7.76%) VMware Infrastructure
4 6 (5.17%) Microsoft App-V
5 4 (3.45%) VMware ESXi
6 3 (2.59%) Docker
Systems Management
1 14 (12.07%) Data Guard
1 14 (12.07%) Oracle RMAN
2 13 (11.21%) SCCM
2 13 (11.21%) SCOM
3 7 (6.03%) Microsoft Intune
4 6 (5.17%) WSUS
5 4 (3.45%) EMC NetWorker
5 4 (3.45%) Single Sign-On
5 4 (3.45%) vCenter Server
6 3 (2.59%) Kubernetes
6 3 (2.59%) Nagios
6 3 (2.59%) OpenView
7 1 (0.86%) Ansible
Vendors
1 49 (42.24%) ServiceNow
2 37 (31.90%) Microsoft
3 21 (18.10%) Remedy
4 20 (17.24%) HP
5 18 (15.52%) Oracle
6 16 (13.79%) Sun
7 15 (12.93%) VMware
8 13 (11.21%) Dynatrace
8 13 (11.21%) Riverbed
9 8 (6.90%) Citrix
10 7 (6.03%) BMC
11 6 (5.17%) Autodesk
11 6 (5.17%) Google
12 4 (3.45%) EMC
12 4 (3.45%) Veeam
13 3 (2.59%) Aruba
13 3 (2.59%) Meraki
13 3 (2.59%) SolarWinds
14 2 (1.72%) Dell
15 1 (0.86%) Cisco