Support Analyst Jobs in the Thames Valley

Support Analyst
South East > Thames Valley

The median Support Analyst salary in the Thames Valley is £32,500 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 106 172 162
Rank change year-on-year +66 -10 +5
Permanent jobs requiring a Support Analyst 147 88 130
As % of all permanent jobs advertised in the Thames Valley 2.11% 1.50% 1.80%
As % of the Job Titles category 2.23% 1.67% 1.87%
Number of salaries quoted 95 65 103
10th Percentile £25,000 £22,850 £24,000
25th Percentile £28,498 £24,500 £26,250
Median annual salary (50th Percentile) £32,500 £30,000 £30,000
Median % change year-on-year +8.33% - +5.26%
75th Percentile £45,500 £35,000 £39,750
90th Percentile £54,500 £43,750 £50,000
South East median annual salary £32,500 £30,500 £29,000
% change year-on-year +6.56% +5.17% +0.43%

All Permanent IT Job Vacancies
Thames Valley

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Thames Valley with a recognized job title 6,590 5,264 6,945
% of permanent jobs with a recognized job title 94.59% 89.80% 95.94%
Number of salaries quoted 4,524 3,107 4,126
10th Percentile £29,000 £29,750 £29,781
25th Percentile £36,500 £38,750 £40,500
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +4.76%
75th Percentile £65,000 £72,500 £70,000
90th Percentile £78,212 £87,500 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Support Analyst
Job Vacancy Trend in the Thames Valley

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for Support Analyst in the Thames Valley

Support Analyst
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing Support Analyst in the Thames Valley.

Salary trend for Support Analyst in the Thames Valley

Support Analyst
Salary Histogram in the Thames Valley

Salary distribution for jobs citing Support Analyst in the Thames Valley over the 6 months to 28 May 2024.

Salary histogram for Support Analyst in the Thames Valley

Support Analyst
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Thames Valley region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Berkshire +23 57 £30,000 +5.73% 3
Oxfordshire +41 51 £37,500 +7.14% 3
Buckinghamshire -9 39 £31,250 +10.62% 8
Support Analyst
South East

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 28 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Thames Valley region featuring Support Analyst in the job title.

1 65 (44.22%) Problem-Solving
2 61 (41.50%) Social Skills
3 50 (34.01%) Security Cleared
4 49 (33.33%) ITIL
5 45 (30.61%) Microsoft
6 44 (29.93%) SLA
7 42 (28.57%) Analytical Skills
8 41 (27.89%) Customer Service
8 41 (27.89%) Incident Management
9 40 (27.21%) SC Cleared
10 38 (25.85%) Degree
10 38 (25.85%) Unix
11 36 (24.49%) Oracle
11 36 (24.49%) WebLogic
11 36 (24.49%) Remedy
11 36 (24.49%) Actionable Insight
12 35 (23.81%) SQL
13 33 (22.45%) Windows
14 32 (21.77%) Microsoft 365
15 31 (21.09%) Microsoft Office
16 25 (17.01%) Active Directory
17 22 (14.97%) Enterprise Search
17 22 (14.97%) Single Sign-On
17 22 (14.97%) Police
17 22 (14.97%) Impact Assessments
17 22 (14.97%) Containerisation
17 22 (14.97%) Elasticsearch
17 22 (14.97%) OpenSSO
17 22 (14.97%) Enterprise Architecture
17 22 (14.97%) Java EE

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (24.49%) WebLogic
2 14 (9.52%) Oracle Service Bus
2 14 (9.52%) SharePoint
3 8 (5.44%) Microsoft Exchange
4 1 (0.68%) Confluence
Applications
1 31 (21.09%) Microsoft Office
2 16 (10.88%) Microsoft Excel
3 14 (9.52%) MS Visio
Business Applications
1 14 (9.52%) Remedy ITSM
2 9 (6.12%) Dynamics CRM
3 5 (3.40%) Dynamics GP
4 3 (2.04%) Dynamics NAV
Cloud Services
1 32 (21.77%) Microsoft 365
2 14 (9.52%) Azure
3 8 (5.44%) Power Platform
4 6 (4.08%) AWS
4 6 (4.08%) Dynamics 365
4 6 (4.08%) SaaS
5 5 (3.40%) WhatsApp
6 4 (2.72%) Entra ID
6 4 (2.72%) PowerApps
7 2 (1.36%) Mimecast
7 2 (1.36%) OneDrive
8 1 (0.68%) Azure Sentinel
8 1 (0.68%) Google Workspace
8 1 (0.68%) Power Automate
Communications & Networking
1 8 (5.44%) DHCP
1 8 (5.44%) DNS
2 4 (2.72%) Firewall
2 4 (2.72%) SD-WAN
2 4 (2.72%) WAN
2 4 (2.72%) Wi-Fi
3 3 (2.04%) TCP/IP
4 2 (1.36%) Internet
4 2 (1.36%) Intranet
4 2 (1.36%) VPN
4 2 (1.36%) Wireless
5 1 (0.68%) VoIP
Database & Business Intelligence
1 22 (14.97%) Elasticsearch
2 14 (9.52%) Oracle Database
2 14 (9.52%) Oracle Database 10g
2 14 (9.52%) Oracle Database 11g
2 14 (9.52%) VLDB
3 7 (4.76%) SQL Server
4 5 (3.40%) Power BI
5 1 (0.68%) Amazon RDS
5 1 (0.68%) DB2
Development Applications
1 3 (2.04%) JIRA
General
1 61 (41.50%) Social Skills
2 42 (28.57%) Analytical Skills
3 22 (14.97%) Police
4 20 (13.61%) Finance
5 15 (10.20%) Manufacturing
6 6 (4.08%) Banking
6 6 (4.08%) Documentation Skills
6 6 (4.08%) Investment Banking
6 6 (4.08%) Legal
6 6 (4.08%) Private Banking
7 5 (3.40%) Automotive
8 4 (2.72%) Marketing
8 4 (2.72%) Military
8 4 (2.72%) Pharmaceutical
9 2 (1.36%) Law
9 2 (1.36%) Public Sector
10 1 (0.68%) Wearables
Libraries, Frameworks & Software Standards
1 22 (14.97%) J2EE
1 22 (14.97%) Java EE
1 22 (14.97%) Spring
2 6 (4.08%) .NET
2 6 (4.08%) Middleware
3 2 (1.36%) Software Packaging
Miscellaneous
1 10 (6.80%) Enterprise Software
2 6 (4.08%) Analytical Mindset
3 4 (2.72%) Driving Licence
3 4 (2.72%) Educational Technology
3 4 (2.72%) Life Science
4 3 (2.04%) Onboarding
5 2 (1.36%) Cyber Threat
5 2 (1.36%) Foreign Exchange (FX)
5 2 (1.36%) NHS
5 2 (1.36%) Self-Motivation
5 2 (1.36%) Video Conferencing
6 1 (0.68%) Handset
6 1 (0.68%) Smartphone
Operating Systems
1 38 (25.85%) Unix
2 33 (22.45%) Windows
3 17 (11.56%) Linux
4 15 (10.20%) Windows 10
5 14 (9.52%) Solaris
6 11 (7.48%) Windows Server
7 4 (2.72%) Windows Server 2012
8 3 (2.04%) Android
8 3 (2.04%) Apple iOS
8 3 (2.04%) Windows Server 2016
8 3 (2.04%) Windows Server 2019
Processes & Methodologies
1 65 (44.22%) Problem-Solving
2 49 (33.33%) ITIL
3 41 (27.89%) Customer Service
3 41 (27.89%) Incident Management
4 36 (24.49%) Actionable Insight
5 22 (14.97%) Containerisation
5 22 (14.97%) Enterprise Architecture
5 22 (14.97%) Enterprise Search
5 22 (14.97%) Impact Assessments
5 22 (14.97%) Information Management
5 22 (14.97%) Service Management
6 20 (13.61%) Performance Tuning
7 16 (10.88%) ERP
8 15 (10.20%) ITSM
9 14 (9.52%) Artificial Intelligence
9 14 (9.52%) Capacity Planning
9 14 (9.52%) Performance Monitoring
10 13 (8.84%) Capacity Management
10 13 (8.84%) Release Management
11 12 (8.16%) Service Delivery
Programming Languages
1 35 (23.81%) SQL
2 22 (14.97%) Java
2 22 (14.97%) Shell Script
3 14 (9.52%) PL/SQL
4 7 (4.76%) JavaScript
5 2 (1.36%) C
5 2 (1.36%) C#
5 2 (1.36%) COBOL
6 1 (0.68%) PowerShell
Qualifications
1 50 (34.01%) Security Cleared
2 40 (27.21%) SC Cleared
3 38 (25.85%) Degree
4 10 (6.80%) DV Cleared
5 7 (4.76%) NVQ Level 3
6 4 (2.72%) BPSS Clearance
7 3 (2.04%) A+ Certification
7 3 (2.04%) Microsoft Certification
7 3 (2.04%) Network+ Certification
8 1 (0.68%) Computer Science Degree
Quality Assurance & Compliance
1 44 (29.93%) SLA
2 1 (0.68%) QA
System Software
1 25 (17.01%) Active Directory
2 14 (9.52%) Oracle RAC
3 7 (4.76%) VMware Infrastructure
4 4 (2.72%) Microsoft Virtual Server
4 4 (2.72%) Virtual Servers
5 1 (0.68%) Hyper-V
5 1 (0.68%) Virtual Desktop
Systems Management
1 22 (14.97%) OpenSSO
1 22 (14.97%) Single Sign-On
2 14 (9.52%) Data Guard
2 14 (9.52%) Oracle RMAN
3 3 (2.04%) Microsoft Intune
3 3 (2.04%) WSUS
4 1 (0.68%) SCCM
4 1 (0.68%) ZENworks
Vendors
1 45 (30.61%) Microsoft
2 36 (24.49%) Oracle
2 36 (24.49%) Remedy
3 14 (9.52%) Sun
4 7 (4.76%) VMware
5 4 (2.72%) Citrix
6 3 (2.04%) HP
6 3 (2.04%) Salesforce
6 3 (2.04%) ServiceNow
7 2 (1.36%) Murex
8 1 (0.68%) Canon
8 1 (0.68%) CheckPoint
8 1 (0.68%) Dell
8 1 (0.68%) Google
8 1 (0.68%) IBM
8 1 (0.68%) Palo Alto