SLA Jobs in Tyne and Wear

Service Level Agreement (SLA)
North East > Tyne and Wear

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 71 76 69
Rank change year-on-year +5 -7 -3
Permanent jobs citing SLA 30 16 27
As % of all permanent jobs advertised in Tyne and Wear 2.16% 1.76% 2.48%
As % of the Quality Assurance & Compliance category 12.35% 6.25% 13.24%
Number of salaries quoted 25 5 24
10th Percentile £21,500 £26,722 £19,313
25th Percentile £27,500 £27,500 £20,375
Median annual salary (50th Percentile) £35,000 £36,000 £22,500
Median % change year-on-year -2.78% +60.00% -23.73%
75th Percentile £46,250 £38,750 £28,188
90th Percentile £47,500 £39,650 £51,125
North East median annual salary £35,000 £36,000 £30,000
% change year-on-year -2.78% +20.00% -0.83%

All Quality Assurance and Compliance Skills
Tyne and Wear

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 243 256 204
As % of all permanent jobs advertised in Tyne and Wear 17.49% 28.10% 18.72%
Number of salaries quoted 169 70 167
10th Percentile £32,500 £34,000 £22,500
25th Percentile £38,750 £41,656 £24,125
Median annual salary (50th Percentile) £52,500 £55,000 £38,500
Median % change year-on-year -4.55% +42.86% -6.10%
75th Percentile £65,000 £67,188 £52,500
90th Percentile £82,500 £88,750 £75,000
North East median annual salary £52,500 £47,586 £37,700
% change year-on-year +10.33% +26.22% -9.16%

SLA
Job Vacancy Trend in Tyne and Wear

Job postings citing SLA as a proportion of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for SLA in Tyne and Wear

SLA
Salary Trend in Tyne and Wear

3-month moving average salary quoted in jobs citing SLA in Tyne and Wear.

Salary trend for SLA in Tyne and Wear

SLA
Salary Histogram in Tyne and Wear

Salary distribution for jobs citing SLA in Tyne and Wear over the 6 months to 28 May 2024.

Salary histogram for SLA in Tyne and Wear

SLA
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Tyne and Wear region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Newcastle upon Tyne +5 22 £35,000 -6.67% 5
Gateshead - 5 £33,000 - 4
Sunderland - 1 £42,500 - 1
SLA
North East

SLA
Co-occurring Skills and Capabilities in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.00%) Microsoft Exchange
2 1 (3.33%) IIS
2 1 (3.33%) SharePoint
Applications
1 7 (23.33%) Microsoft Office
2 2 (6.67%) Spreadsheet
3 1 (3.33%) Microsoft Excel
Business Applications
1 2 (6.67%) Oracle ERP
Cloud Services
1 9 (30.00%) Azure
2 8 (26.67%) Microsoft 365
3 3 (10.00%) Google Workspace
4 2 (6.67%) AWS
5 1 (3.33%) Entra ID
5 1 (3.33%) Mimecast
Communications & Networking
1 5 (16.67%) Network Security
2 4 (13.33%) Firewall
3 2 (6.67%) LAN
3 2 (6.67%) NAS
3 2 (6.67%) SAN
3 2 (6.67%) VPN
3 2 (6.67%) WAN
3 2 (6.67%) WLAN
4 1 (3.33%) DHCP
4 1 (3.33%) DNS
4 1 (3.33%) Remote Desktop
4 1 (3.33%) TCP/IP
4 1 (3.33%) VoIP
Database & Business Intelligence
1 1 (3.33%) Amazon RDS
1 1 (3.33%) SQL Server
General
1 15 (50.00%) Social Skills
2 9 (30.00%) Analytical Skills
3 3 (10.00%) Law
4 2 (6.67%) Finance
4 2 (6.67%) Inclusion and Diversity
4 2 (6.67%) Police
4 2 (6.67%) Public Sector
4 2 (6.67%) Retail
5 1 (3.33%) Organisational Skills
5 1 (3.33%) Telecoms
Job Titles
1 7 (23.33%) Lead
1 7 (23.33%) Team Leader
2 6 (20.00%) Service Manager
3 3 (10.00%) Analyst
3 3 (10.00%) Help Desk Engineer
3 3 (10.00%) Operations Manager
4 2 (6.67%) Help Desk Support
4 2 (6.67%) IT Engineer
4 2 (6.67%) Network Engineer
4 2 (6.67%) Network Systems Engineer
4 2 (6.67%) Principal Engineer
4 2 (6.67%) Senior
4 2 (6.67%) Service Desk Team Leader
4 2 (6.67%) Support Engineer
4 2 (6.67%) Systems Engineer
4 2 (6.67%) Test Analyst
4 2 (6.67%) Trainee
4 2 (6.67%) Trainee Analyst
4 2 (6.67%) Trainee Test Analyst
5 1 (3.33%) Field Hardware Engineer
Miscellaneous
1 7 (23.33%) Self-Motivation
2 2 (6.67%) iPhone
2 2 (6.67%) Replication
3 1 (3.33%) Driving Licence
3 1 (3.33%) EPoS
3 1 (3.33%) Management Information System
Operating Systems
1 11 (36.67%) Windows
2 4 (13.33%) Windows Server
3 2 (6.67%) Unix
3 2 (6.67%) Windows 10
4 1 (3.33%) Windows Server 2016
Processes & Methodologies
1 21 (70.00%) Customer Service
2 16 (53.33%) ITIL
3 13 (43.33%) Incident Management
4 10 (33.33%) Problem-Solving
5 9 (30.00%) Facilities Management
6 8 (26.67%) Project Management
6 8 (26.67%) Service Management
7 6 (20.00%) Change Management
7 6 (20.00%) Configuration Management
7 6 (20.00%) Continuous Improvement
7 6 (20.00%) Performance Improvement
7 6 (20.00%) Problem Management
7 6 (20.00%) Roadmaps
7 6 (20.00%) Root Cause Analysis
7 6 (20.00%) Statistics
8 5 (16.67%) CRM
8 5 (16.67%) Customer Experience
8 5 (16.67%) Escalation Management
8 5 (16.67%) Quality Management
9 4 (13.33%) Cybersecurity
Programming Languages
1 2 (6.67%) SQL
Qualifications
1 5 (16.67%) Security Cleared
2 4 (13.33%) SC Cleared
3 3 (10.00%) Degree
3 3 (10.00%) DV Cleared
4 2 (6.67%) Azure Certification
5 1 (3.33%) ITIL Certification
System Software
1 8 (26.67%) Active Directory
2 4 (13.33%) Hyper-V
3 2 (6.67%) VMware Infrastructure
4 1 (3.33%) vSphere
Systems Management
1 1 (3.33%) Active Directory Federation Services
1 1 (3.33%) NetBackup
1 1 (3.33%) WSUS
Vendors
1 18 (60.00%) Microsoft
2 5 (16.67%) Cisco
3 4 (13.33%) VMware
4 3 (10.00%) CheckPoint
5 2 (6.67%) Forcepoint
5 2 (6.67%) Nexthink
5 2 (6.67%) Oracle
5 2 (6.67%) ServiceNow
6 1 (3.33%) Citrix
6 1 (3.33%) Dell
6 1 (3.33%) HP
6 1 (3.33%) IBM
6 1 (3.33%) Veritas