2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 295 325 357
Rank change year-on-year +30 +32 -19
Permanent jobs requiring a 2nd Line Support 644 574 656
As % of all permanent jobs advertised in the UK excluding London 0.91% 0.96% 0.91%
As % of the Job Titles category 0.96% 1.08% 0.96%
Number of salaries quoted 599 510 595
10th Percentile £25,700 £24,000 £23,000
25th Percentile £26,750 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £30,000 £28,000
Median % change year-on-year - +7.14% +1.82%
75th Percentile £34,000 £34,308 £33,063
90th Percentile £38,750 £38,750 £35,453
UK median annual salary £30,875 £31,500 £30,000
% change year-on-year -1.98% +5.00% +7.14%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,190 53,191 68,674
% of permanent jobs with a recognized job title 94.82% 89.20% 95.78%
Number of salaries quoted 47,534 30,285 42,785
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 14 May 2024.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -31 171 £30,000 -1.64% 40
North of England +44 131 £30,000 +5.26% 17
East of England +55 106 £31,000 -4.62% 18
Midlands +32 100 £29,500 +1.72% 21
South West -7 83 £33,500 -4.29% 19
North West +7 64 £29,500 +3.51% 10
West Midlands +7 60 £29,500 +7.27% 15
Yorkshire +85 45 £31,250 +13.22% 7
East Midlands +7 40 £29,000 -3.33% 6
Scotland -45 39 £29,000 +13.73% 5
North East +5 22 £32,250 -0.77%
Wales +15 12 £27,500 - 4
Northern Ireland +31 2 £38,750 +19.23%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 14 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 408 (63.35%) Microsoft
2 398 (61.80%) Windows
3 386 (59.94%) Microsoft 365
4 384 (59.63%) Active Directory
5 259 (40.22%) Social Skills
6 213 (33.07%) Azure
7 211 (32.76%) Windows Server
8 179 (27.80%) Customer Service
9 175 (27.17%) Problem-Solving
10 159 (24.69%) VMware
11 157 (24.38%) Microsoft Exchange
12 153 (23.76%) Windows 10
13 130 (20.19%) ITIL
13 130 (20.19%) Firewall
14 126 (19.57%) VMware Infrastructure
15 123 (19.10%) SharePoint
16 120 (18.63%) Microsoft Office
17 103 (15.99%) Microsoft Intune
18 100 (15.53%) Hyper-V
19 89 (13.82%) Entra ID
20 81 (12.58%) DNS
21 71 (11.02%) Citrix
21 71 (11.02%) Microsoft Certification
22 65 (10.09%) DHCP
23 62 (9.63%) Driving Licence
24 60 (9.32%) WAN
25 59 (9.16%) LAN
26 56 (8.70%) Degree
27 55 (8.54%) SLA
28 53 (8.23%) SQL

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 157 (24.38%) Microsoft Exchange
2 123 (19.10%) SharePoint
3 11 (1.71%) IIS
4 7 (1.09%) SharePoint 2010
4 7 (1.09%) SharePoint 2013
5 5 (0.78%) Confluence
6 3 (0.47%) Jupyter
7 1 (0.16%) IBM Notes
7 1 (0.16%) Skype for Business
Applications
1 120 (18.63%) Microsoft Office
2 10 (1.55%) Microsoft Excel
3 2 (0.31%) Spreadsheet
4 1 (0.16%) Microsoft PowerPoint
Business Applications
1 5 (0.78%) Dynamics CRM
2 4 (0.62%) Dynamics NAV
3 3 (0.47%) JDE EnterpriseOne
3 3 (0.47%) Shopify
4 2 (0.31%) Dynamics AX
5 1 (0.16%) Remedy ITSM
Cloud Services
1 386 (59.94%) Microsoft 365
2 213 (33.07%) Azure
3 89 (13.82%) Entra ID
4 42 (6.52%) OneDrive
5 37 (5.75%) AWS
6 25 (3.88%) GCP
7 13 (2.02%) Google Workspace
8 12 (1.86%) Power Platform
9 10 (1.55%) Dynamics 365
9 10 (1.55%) Mimecast
10 9 (1.40%) Azure Sentinel
11 7 (1.09%) SaaS
12 2 (0.31%) WhatsApp
13 1 (0.16%) IaaS
13 1 (0.16%) OpenDNS
Communications & Networking
1 130 (20.19%) Firewall
2 81 (12.58%) DNS
3 65 (10.09%) DHCP
4 60 (9.32%) WAN
5 59 (9.16%) LAN
6 46 (7.14%) TCP/IP
7 43 (6.68%) Wi-Fi
8 34 (5.28%) VLAN
9 33 (5.12%) VoIP
10 29 (4.50%) VPN
11 24 (3.73%) Internet
12 22 (3.42%) Network Security
13 20 (3.11%) SAN
14 16 (2.48%) Intranet
14 16 (2.48%) Remote Desktop
15 15 (2.33%) WLAN
16 11 (1.71%) Wireless
17 8 (1.24%) NAS
18 5 (0.78%) PBX
18 5 (0.78%) Structured Cabling
Database & Business Intelligence
1 36 (5.59%) SQL Server
2 15 (2.33%) Amazon RDS
3 8 (1.24%) MariaDB
3 8 (1.24%) MySQL
4 7 (1.09%) Power BI
5 3 (0.47%) Metabase
Development Applications
1 15 (2.33%) JIRA
2 3 (0.47%) Visual Studio Code
3 2 (0.31%) Hudson
General
1 259 (40.22%) Social Skills
2 50 (7.76%) Analytical Skills
3 43 (6.68%) Finance
3 43 (6.68%) Organisational Skills
4 27 (4.19%) Manufacturing
5 23 (3.57%) Law
6 20 (3.11%) Documentation Skills
6 20 (3.11%) Telecoms
7 16 (2.48%) Legal
8 13 (2.02%) Inclusion and Diversity
9 10 (1.55%) Public Sector
10 7 (1.09%) Marketing
11 6 (0.93%) Retail
12 5 (0.78%) French Language
12 5 (0.78%) Publishing
13 4 (0.62%) German Language
14 3 (0.47%) Advertising
14 3 (0.47%) Presentation Skills
15 2 (0.31%) Digital Healthcare
16 1 (0.16%) Tech for Good
Libraries, Frameworks & Software Standards
1 8 (1.24%) .NET
2 4 (0.62%) Cocoa
3 3 (0.47%) XML
4 2 (0.31%) CSS
4 2 (0.31%) JSON
5 1 (0.16%) HTML
5 1 (0.16%) Web Services
Miscellaneous
1 62 (9.63%) Driving Licence
2 21 (3.26%) Onboarding
3 17 (2.64%) Self-Motivation
4 15 (2.33%) Smartphone
5 14 (2.17%) Management Information System
6 11 (1.71%) Enterprise Storage
6 11 (1.71%) iPad
7 9 (1.40%) Video Conferencing
8 8 (1.24%) Clustering
8 8 (1.24%) EPoS
9 6 (0.93%) BYOD
9 6 (0.93%) iPhone
9 6 (0.93%) Replication
9 6 (0.93%) Security Operations Centre
10 5 (0.78%) Virtual Team
11 3 (0.47%) Apple TV
11 3 (0.47%) Handset
11 3 (0.47%) Raspberry Pi
11 3 (0.47%) Team-Oriented Environment
12 2 (0.31%) CMDB
Operating Systems
1 398 (61.80%) Windows
2 211 (32.76%) Windows Server
3 153 (23.76%) Windows 10
4 43 (6.68%) Linux
5 39 (6.06%) Mac OS
6 34 (5.28%) Apple iOS
7 32 (4.97%) Windows 7
8 28 (4.35%) Android
9 25 (3.88%) Windows Server 2012
10 24 (3.73%) Windows Server 2019
11 21 (3.26%) Windows Server 2016
12 18 (2.80%) Windows 8
13 7 (1.09%) Unix
14 5 (0.78%) CentOS
15 4 (0.62%) VMS
16 2 (0.31%) Red Hat Enterprise Linux
16 2 (0.31%) Windows Server 2008
17 1 (0.16%) Windows Mobile
Processes & Methodologies
1 179 (27.80%) Customer Service
2 175 (27.17%) Problem-Solving
3 130 (20.19%) ITIL
4 33 (5.12%) Mobile Device Management
4 33 (5.12%) Service Delivery
5 30 (4.66%) Infrastructure Engineering
6 27 (4.19%) ITSM
7 26 (4.04%) Computer Science
7 26 (4.04%) Incident Management
8 23 (3.57%) CRM
9 22 (3.42%) Mentoring
10 21 (3.26%) Service Management
11 20 (3.11%) Line Management
12 19 (2.95%) Continuous Improvement
13 17 (2.64%) Antivirus Management
13 17 (2.64%) Cybersecurity
13 17 (2.64%) Server Management
14 16 (2.48%) Agile
15 14 (2.17%) Logistics
15 14 (2.17%) Software Deployment
Programming Languages
1 53 (8.23%) SQL
2 31 (4.81%) PowerShell
3 3 (0.47%) Python
4 1 (0.16%) Bash
4 1 (0.16%) JavaScript
4 1 (0.16%) Perl
Qualifications
1 71 (11.02%) Microsoft Certification
2 56 (8.70%) Degree
3 53 (8.23%) Security Cleared
4 33 (5.12%) DBS Check
5 31 (4.81%) A+ Certification
6 30 (4.66%) SC Cleared
7 26 (4.04%) MCP
8 24 (3.73%) Computer Science Degree
9 19 (2.95%) DV Cleared
10 18 (2.80%) Azure Certification
11 13 (2.02%) Network+ Certification
12 10 (1.55%) MCSE
13 8 (1.24%) CompTIA Security+
13 8 (1.24%) MCITP
14 7 (1.09%) CCNA
14 7 (1.09%) Cisco Certification
15 6 (0.93%) AWS Certification
15 6 (0.93%) HND
16 3 (0.47%) ITIL Certification
16 3 (0.47%) MCDST
Quality Assurance & Compliance
1 55 (8.54%) SLA
2 10 (1.55%) ISO/IEC 27001
3 6 (0.93%) GDPR
4 4 (0.62%) Cyber Essentials
5 2 (0.31%) Cyber Essentials PLUS
5 2 (0.31%) ISO 9001
5 2 (0.31%) QA
6 1 (0.16%) PCI DSS
System Software
1 384 (59.63%) Active Directory
2 126 (19.57%) VMware Infrastructure
3 100 (15.53%) Hyper-V
4 26 (4.04%) Virtual Desktop
5 24 (3.73%) XenApp
6 23 (3.57%) XenDesktop
7 21 (3.26%) vSphere
8 19 (2.95%) VMware ESXi
9 12 (1.86%) VirtualBox
10 10 (1.55%) VMware Workstation
11 3 (0.47%) Virtual Machines
Systems Management
1 103 (15.99%) Microsoft Intune
2 41 (6.37%) SCCM
3 17 (2.64%) WSUS
4 8 (1.24%) Autotask
4 8 (1.24%) Failover Clustering
4 8 (1.24%) Jamf Pro
5 6 (0.93%) SmoothWall
6 5 (0.78%) McAfee ePO
6 5 (0.78%) vCenter Server
7 3 (0.47%) FortiGate
7 3 (0.47%) Microsoft Data Protection Manager
7 3 (0.47%) SCDPM
8 1 (0.16%) Ansible
8 1 (0.16%) Dell DRAC
8 1 (0.16%) Opsgenie
8 1 (0.16%) Puppet
8 1 (0.16%) SCOM
8 1 (0.16%) SCVMM
Vendors
1 408 (63.35%) Microsoft
2 159 (24.69%) VMware
3 71 (11.02%) Citrix
4 37 (5.75%) Cisco
5 33 (5.12%) Apple
6 30 (4.66%) Google
7 27 (4.19%) Veeam
8 26 (4.04%) HP
8 26 (4.04%) Sophos
9 17 (2.64%) Dell
10 11 (1.71%) ServiceNow
10 11 (1.71%) Symantec
11 9 (1.40%) Datto
12 7 (1.09%) Acronis
12 7 (1.09%) Draytek
13 6 (0.93%) ESET
13 6 (0.93%) Remedy
13 6 (0.93%) Ubiquiti
14 5 (0.78%) McAfee
14 5 (0.78%) Meraki