2nd/3rd Line Support Engineer Jobs in the UK excluding London

2nd/3rd Line Support Engineer
UK > UK excluding London

The median 2nd/3rd Line Support Engineer salary in the UK excluding London is £32,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 712 763 826
Rank change year-on-year +51 +63 -139
Permanent jobs requiring a 2nd/3rd Line Support Engineer 49 7 25
As % of all permanent jobs advertised in the UK excluding London 0.068% 0.012% 0.034%
As % of the Job Titles category 0.071% 0.013% 0.036%
Number of salaries quoted 49 7 24
10th Percentile £29,500 £24,450 £29,975
25th Percentile £31,250 £26,000 £31,250
Median annual salary (50th Percentile) £32,500 £31,000 £32,000
Median % change year-on-year +4.84% -3.13% -8.57%
75th Percentile £47,500 £33,750 £33,750
90th Percentile £51,750 £35,750 £37,050
UK median annual salary £32,500 £37,500 £33,750
% change year-on-year -13.33% +11.11% -0.74%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 68,862 52,395 69,656
% of permanent jobs with a recognized job title 94.90% 89.16% 95.72%
Number of salaries quoted 48,635 29,827 42,609
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,250 £50,173
Median % change year-on-year -6.10% +6.13% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd/3rd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd/3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd/3rd Line Support Engineer in the UK excluding London

2nd/3rd Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Engineer in the UK excluding London.

Salary trend for 2nd/3rd Line Support Engineer in the UK excluding London

2nd/3rd Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd/3rd Line Support Engineer in the UK excluding London over the 6 months to 23 May 2024.

Salary histogram for 2nd/3rd Line Support Engineer in the UK excluding London

2nd/3rd Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Engineer within the UK excluding London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +64 28 £32,500 +18.18% 1
North East +16 23 £32,500 - 1
South West -5 11 £50,500 +62.90%
South East +11 3 £29,000 -7.20% 1
North West +3 3 £32,000 +20.75%
Midlands - 3 £32,500 - 1
East of England - 3 £45,000 -
West Midlands - 3 £32,500 - 1
Yorkshire +82 2 £43,000 +56.36%
Scotland -57 1 £35,000 +7.69%
2nd/3rd Line Support Engineer
UK

2nd/3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 23 May 2024, 2nd/3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd/3rd Line Support Engineer in the job title.

1 40 (81.63%) Azure
2 32 (65.31%) Microsoft
3 31 (63.27%) Active Directory
4 29 (59.18%) Driving Licence
5 28 (57.14%) Social Skills
6 27 (55.10%) ITIL
7 22 (44.90%) SAN
7 22 (44.90%) Incident Management
7 22 (44.90%) Microsoft 365
8 21 (42.86%) Enterprise Storage
8 21 (42.86%) Hyper-V
8 21 (42.86%) Microsoft Certification
9 19 (38.78%) Firewall
10 16 (32.65%) Windows
10 16 (32.65%) SQL Server
10 16 (32.65%) Desktop Virtualisation
10 16 (32.65%) Azure Certification
10 16 (32.65%) Organisational Skills
11 15 (30.61%) Microsoft Intune
12 13 (26.53%) Windows Server
12 13 (26.53%) SharePoint
12 13 (26.53%) WAN
13 12 (24.49%) DNS
13 12 (24.49%) IaaS
13 12 (24.49%) PowerShell
14 11 (22.45%) SaaS
14 11 (22.45%) PaaS
14 11 (22.45%) Infrastructure Engineering
14 11 (22.45%) Power Platform
14 11 (22.45%) SD-WAN

2nd/3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (26.53%) SharePoint
2 6 (12.24%) Microsoft Exchange
3 3 (6.12%) Exchange Server 2000
4 1 (2.04%) Exchange Server 2007
Applications
1 1 (2.04%) Microsoft Office
Business Applications
1 1 (2.04%) Dynamics CRM
1 1 (2.04%) Dynamics NAV
Cloud Services
1 40 (81.63%) Azure
2 22 (44.90%) Microsoft 365
3 12 (24.49%) IaaS
4 11 (22.45%) PaaS
4 11 (22.45%) Power Platform
4 11 (22.45%) SaaS
5 2 (4.08%) Entra ID
6 1 (2.04%) Dynamics 365
6 1 (2.04%) Google Workspace
6 1 (2.04%) OneDrive
Communications & Networking
1 22 (44.90%) SAN
2 19 (38.78%) Firewall
3 13 (26.53%) WAN
4 12 (24.49%) DNS
5 11 (22.45%) SD-WAN
6 7 (14.29%) Wi-Fi
6 7 (14.29%) Wireless
7 4 (8.16%) VLAN
7 4 (8.16%) VoIP
8 3 (6.12%) Internet
8 3 (6.12%) Remote Desktop
9 1 (2.04%) DHCP
9 1 (2.04%) iSCSI
9 1 (2.04%) LAN
9 1 (2.04%) TCP/IP
9 1 (2.04%) VPN
9 1 (2.04%) xDSL
Database & Business Intelligence
1 16 (32.65%) SQL Server
2 9 (18.37%) Amazon RDS
Development Applications
1 1 (2.04%) JIRA
General
1 28 (57.14%) Social Skills
2 16 (32.65%) Organisational Skills
3 4 (8.16%) Documentation Skills
4 3 (6.12%) Games
4 3 (6.12%) Telecoms
5 1 (2.04%) Manufacturing
Miscellaneous
1 29 (59.18%) Driving Licence
2 21 (42.86%) Enterprise Storage
3 4 (8.16%) Management Information System
4 3 (6.12%) Self-Motivation
5 1 (2.04%) Clustering
5 1 (2.04%) Renewable Energy
5 1 (2.04%) Replication
Operating Systems
1 16 (32.65%) Windows
2 13 (26.53%) Windows Server
3 5 (10.20%) Windows Server 2019
4 4 (8.16%) Windows 10
4 4 (8.16%) Windows Server 2016
5 2 (4.08%) Windows Server 2012
6 1 (2.04%) Mac OS
6 1 (2.04%) Windows Server 2008
Processes & Methodologies
1 27 (55.10%) ITIL
2 22 (44.90%) Incident Management
3 16 (32.65%) Desktop Virtualisation
4 11 (22.45%) Infrastructure Engineering
5 6 (12.24%) Remote Monitoring and Management
6 4 (8.16%) Migration
6 4 (8.16%) Problem Management
7 3 (6.12%) Agile
7 3 (6.12%) Data Privacy
7 3 (6.12%) Disaster Recovery
7 3 (6.12%) ERP
7 3 (6.12%) Escalation Management
7 3 (6.12%) Problem-Solving
7 3 (6.12%) Service Delivery
7 3 (6.12%) Threat Management
7 3 (6.12%) Time Management
7 3 (6.12%) Trend Analysis
8 1 (2.04%) Critical Thinking
8 1 (2.04%) Customer Service
8 1 (2.04%) Decision-Making
Programming Languages
1 12 (24.49%) PowerShell
2 6 (12.24%) SQL
Qualifications
1 21 (42.86%) Microsoft Certification
2 16 (32.65%) Azure Certification
3 5 (10.20%) Degree
4 3 (6.12%) ITIL Foundation Certificate
5 1 (2.04%) Computer Science Degree
Quality Assurance & Compliance
1 2 (4.08%) SLA
System Software
1 31 (63.27%) Active Directory
2 21 (42.86%) Hyper-V
3 6 (12.24%) VMware Infrastructure
4 1 (2.04%) NFS
Systems Management
1 15 (30.61%) Microsoft Intune
2 1 (2.04%) Autotask
2 1 (2.04%) Failover Clustering
2 1 (2.04%) Jamf Pro
2 1 (2.04%) SCCM
Vendors
1 32 (65.31%) Microsoft
2 10 (20.41%) VMware
3 6 (12.24%) Cisco
3 6 (12.24%) Draytek
4 4 (8.16%) Datto
5 3 (6.12%) ConnectWise
5 3 (6.12%) ESET
5 3 (6.12%) HP
5 3 (6.12%) Sophos
5 3 (6.12%) Ubiquiti
6 2 (4.08%) WatchGuard
7 1 (2.04%) Apple
7 1 (2.04%) Citrix
7 1 (2.04%) Google