3rd Line Support Jobs in the UK excluding London

Third Line Support
UK > UK excluding London

The median Third Line Support salary in the UK excluding London is £39,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 409 570 613
Rank change year-on-year +161 +43 -169
Permanent jobs requiring a 3rd Line Support 396 182 250
As % of all permanent jobs advertised in the UK excluding London 0.55% 0.31% 0.34%
As % of the Job Titles category 0.58% 0.34% 0.36%
Number of salaries quoted 370 171 238
10th Percentile £31,250 £32,500 £29,750
25th Percentile £32,500 £35,400 £32,000
Median annual salary (50th Percentile) £39,500 £40,000 £40,000
Median % change year-on-year -1.25% - +0.48%
75th Percentile £43,750 £45,000 £45,000
90th Percentile £52,500 £55,000 £50,000
UK median annual salary £40,000 £42,000 £41,750
% change year-on-year -4.76% +0.60% +4.38%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,966 52,773 69,497
% of permanent jobs with a recognized job title 94.88% 89.23% 95.72%
Number of salaries quoted 47,979 30,132 42,817
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 3rd Line Support in the UK excluding London

3rd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 3rd Line Support in the UK excluding London.

Salary trend for 3rd Line Support in the UK excluding London

3rd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 3rd Line Support in the UK excluding London over the 6 months to 20 May 2024.

Salary histogram for 3rd Line Support in the UK excluding London

3rd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK excluding London region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +105 164 £37,500 -6.25% 12
North of England +47 75 £37,250 -12.35% 21
Midlands +36 66 £40,000 +8.11% 10
West Midlands +47 46 £37,500 +0.67% 8
South West +7 37 £42,500 +17.24% 6
Yorkshire +88 33 £40,000 -11.11% 9
North East +23 28 £32,500 -5.11% 4
East of England +18 26 £42,500 +7.59% 1
Scotland -45 25 £45,500 +15.19% 4
East Midlands -9 20 £46,250 +26.71% 2
North West -20 14 £38,750 -8.82% 8
Wales +11 3 £45,000 +15.38%
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 20 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 3rd Line Support in the job title.

1 227 (57.32%) Microsoft
2 224 (56.57%) Microsoft 365
3 221 (55.81%) Windows
4 200 (50.51%) Azure
5 193 (48.74%) Active Directory
6 162 (40.91%) Firewall
7 159 (40.15%) VMware
8 151 (38.13%) Windows Server
9 131 (33.08%) Hyper-V
10 129 (32.58%) VMware Infrastructure
11 121 (30.56%) Microsoft Exchange
12 113 (28.54%) Social Skills
13 98 (24.75%) ITIL
14 91 (22.98%) Microsoft Intune
15 86 (21.72%) Citrix
16 83 (20.96%) SharePoint
17 75 (18.94%) DNS
18 72 (18.18%) Veeam
19 70 (17.68%) SQL Server
20 69 (17.42%) Microsoft Certification
21 67 (16.92%) SQL
22 65 (16.41%) Cisco
23 64 (16.16%) Problem-Solving
24 61 (15.40%) SAN
25 53 (13.38%) WAN
26 50 (12.63%) DHCP
27 48 (12.12%) Degree
28 45 (11.36%) Entra ID
29 44 (11.11%) LAN
29 44 (11.11%) Cisco Certification

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 121 (30.56%) Microsoft Exchange
2 83 (20.96%) SharePoint
3 15 (3.79%) IIS
4 6 (1.52%) Exchange Server 2000
4 6 (1.52%) Exchange Server 2010
5 5 (1.26%) Exchange Server 2007
6 4 (1.01%) Exchange Server 2013
7 2 (0.51%) WordPress
Applications
1 38 (9.60%) Microsoft Office
2 18 (4.55%) Microsoft Excel
3 1 (0.25%) MS Visio
Business Applications
1 1 (0.25%) Dynamics CRM
1 1 (0.25%) Dynamics NAV
Cloud Services
1 224 (56.57%) Microsoft 365
2 200 (50.51%) Azure
3 45 (11.36%) Entra ID
4 23 (5.81%) OneDrive
5 17 (4.29%) AWS
5 17 (4.29%) IaaS
6 16 (4.04%) SaaS
7 12 (3.03%) Power Platform
8 11 (2.78%) PaaS
9 9 (2.27%) Azure Sentinel
9 9 (2.27%) Google Workspace
10 8 (2.02%) Mimecast
11 5 (1.26%) Azure Stack
12 2 (0.51%) Amazon S3
12 2 (0.51%) OpenDNS
13 1 (0.25%) Dynamics 365
13 1 (0.25%) WhatsApp
Communications & Networking
1 162 (40.91%) Firewall
2 75 (18.94%) DNS
3 61 (15.40%) SAN
4 53 (13.38%) WAN
5 50 (12.63%) DHCP
6 44 (11.11%) LAN
7 41 (10.35%) VPN
7 41 (10.35%) Wi-Fi
8 35 (8.84%) TCP/IP
9 30 (7.58%) VLAN
10 27 (6.82%) Wireless
11 18 (4.55%) Remote Desktop
12 15 (3.79%) VoIP
12 15 (3.79%) WLAN
13 12 (3.03%) IPsec
13 12 (3.03%) OSPF
13 12 (3.03%) SD-WAN
14 11 (2.78%) HSRP
15 10 (2.53%) BGP
15 10 (2.53%) Cisco ISE
Database & Business Intelligence
1 70 (17.68%) SQL Server
2 32 (8.08%) Amazon RDS
3 2 (0.51%) MariaDB
3 2 (0.51%) MySQL
3 2 (0.51%) Power BI
Development Applications
1 2 (0.51%) Hudson
2 1 (0.25%) JIRA
General
1 113 (28.54%) Social Skills
2 36 (9.09%) Analytical Skills
3 20 (5.05%) Law
3 20 (5.05%) Organisational Skills
4 19 (4.80%) Documentation Skills
5 11 (2.78%) Games
6 10 (2.53%) Inclusion and Diversity
6 10 (2.53%) Telecoms
7 7 (1.77%) Finance
8 6 (1.52%) French Language
9 5 (1.26%) German Language
10 4 (1.01%) Legal
10 4 (1.01%) Pharmaceutical
10 4 (1.01%) Public Sector
11 3 (0.76%) Manufacturing
11 3 (0.76%) Retail
12 2 (0.51%) Advertising
Libraries, Frameworks & Software Standards
1 9 (2.27%) 802.1X
2 2 (0.51%) LAMP
2 2 (0.51%) V-Ray
Miscellaneous
1 40 (10.10%) Driving Licence
2 30 (7.58%) Replication
3 25 (6.31%) Enterprise Storage
4 18 (4.55%) Self-Motivation
5 15 (3.79%) Management Information System
6 14 (3.54%) Clustering
7 11 (2.78%) Client/Server
7 11 (2.78%) Data Centre
8 6 (1.52%) iPad
8 6 (1.52%) Security Operations Centre
9 5 (1.26%) Low-Code
10 4 (1.01%) Private Cloud
11 2 (0.51%) Hybrid Cloud
11 2 (0.51%) PKI
11 2 (0.51%) Team-Oriented Environment
11 2 (0.51%) Video Conferencing
12 1 (0.25%) Renewable Energy
12 1 (0.25%) Security Posture
Operating Systems
1 221 (55.81%) Windows
2 151 (38.13%) Windows Server
3 42 (10.61%) Windows 10
4 34 (8.59%) Windows Server 2016
5 26 (6.57%) Linux
6 22 (5.56%) Windows Server 2012
7 20 (5.05%) Windows 7
7 20 (5.05%) Windows 8
8 15 (3.79%) Windows Server 2019
9 9 (2.27%) Windows Server 2008
10 6 (1.52%) Debian
11 5 (1.26%) Mac OS X
12 4 (1.01%) Android
12 4 (1.01%) Apple iOS
12 4 (1.01%) CentOS
12 4 (1.01%) Windows XP
13 3 (0.76%) Mac OS
14 2 (0.51%) Red Hat Enterprise Linux
14 2 (0.51%) Ubuntu
14 2 (0.51%) VMS
Processes & Methodologies
1 98 (24.75%) ITIL
2 64 (16.16%) Problem-Solving
3 42 (10.61%) Customer Service
3 42 (10.61%) Incident Management
4 36 (9.09%) Infrastructure Engineering
5 33 (8.33%) Cybersecurity
6 28 (7.07%) Service Management
7 23 (5.81%) Migration
8 21 (5.30%) Change Management
9 20 (5.05%) Mentoring
9 20 (5.05%) Remote Monitoring and Management
10 18 (4.55%) Root Cause Analysis
11 17 (4.29%) Desktop Virtualisation
12 16 (4.04%) Change Control
12 16 (4.04%) Problem Management
12 16 (4.04%) Project Management
13 15 (3.79%) Proactive Maintenance
13 15 (3.79%) Project Delivery
14 14 (3.54%) Multi-Factor Authentication
14 14 (3.54%) Process Improvement
Programming Languages
1 67 (16.92%) SQL
2 39 (9.85%) PowerShell
3 2 (0.51%) C#
Qualifications
1 69 (17.42%) Microsoft Certification
2 48 (12.12%) Degree
3 44 (11.11%) Cisco Certification
4 31 (7.83%) MCSE
5 25 (6.31%) Azure Certification
5 25 (6.31%) CCNP
5 25 (6.31%) Security Cleared
6 23 (5.81%) CCNA
7 20 (5.05%) SC Cleared
8 15 (3.79%) MCSA
9 10 (2.53%) MCP
10 8 (2.02%) VMware Certified Professional (VCP)
11 7 (1.77%) ITIL Foundation Certificate
12 6 (1.52%) DBS Check
13 4 (1.01%) Network+ Certification
13 4 (1.01%) RHCT
14 3 (0.76%) Computer Science Degree
15 2 (0.51%) CompTIA Security+
16 1 (0.25%) CCENT
16 1 (0.25%) JNCIA
Quality Assurance & Compliance
1 6 (1.52%) SLA
2 5 (1.26%) QA
3 4 (1.01%) GDPR
3 4 (1.01%) ISO/IEC 27001
4 3 (0.76%) Cyber Essentials
5 2 (0.51%) NIST
5 2 (0.51%) PCI DSS
6 1 (0.25%) GxP
System Software
1 193 (48.74%) Active Directory
2 131 (33.08%) Hyper-V
3 129 (32.58%) VMware Infrastructure
4 20 (5.05%) VMware ESXi
5 17 (4.29%) XenApp
6 16 (4.04%) VirtualBox
6 16 (4.04%) XenDesktop
7 14 (3.54%) Virtual Desktop
7 14 (3.54%) Virtual Machines
7 14 (3.54%) vSphere
8 13 (3.28%) Terminal Services
9 7 (1.77%) Firmware
10 4 (1.01%) Citrix Hypervisor
10 4 (1.01%) KVM
11 2 (0.51%) Docker
11 2 (0.51%) pfSense
11 2 (0.51%) Virtual Servers
12 1 (0.25%) DFS Replication
12 1 (0.25%) NFS
12 1 (0.25%) VMware Server
Systems Management
1 91 (22.98%) Microsoft Intune
2 25 (6.31%) SCCM
3 11 (2.78%) Microsoft Clustering
3 11 (2.78%) SCOM
4 7 (1.77%) NetBackup
5 5 (1.26%) Active Directory Federation Services
5 5 (1.26%) Autotask
5 5 (1.26%) Jamf Pro
6 3 (0.76%) FortiGate
6 3 (0.76%) vCenter Server
7 2 (0.51%) Backup Exec
7 2 (0.51%) Dell DRAC
7 2 (0.51%) Microsoft Data Protection Manager
7 2 (0.51%) SCDPM
8 1 (0.25%) Cisco CUCM
8 1 (0.25%) DatAdvantage
8 1 (0.25%) Failover Clustering
8 1 (0.25%) QRadar
8 1 (0.25%) Stealthwatch
8 1 (0.25%) WSUS
Vendors
1 227 (57.32%) Microsoft
2 159 (40.15%) VMware
3 86 (21.72%) Citrix
4 72 (18.18%) Veeam
5 65 (16.41%) Cisco
6 32 (8.08%) HP
7 24 (6.06%) Sophos
8 18 (4.55%) Datto
8 18 (4.55%) Dell
9 13 (3.28%) Meraki
9 13 (3.28%) WatchGuard
10 12 (3.03%) Draytek
11 11 (2.78%) Juniper
12 8 (2.02%) F5
13 7 (1.77%) ConnectWise
13 7 (1.77%) McAfee
14 6 (1.52%) Acronis
15 5 (1.26%) SolarWinds
15 5 (1.26%) Ubiquiti
16 4 (1.01%) Google