Help Desk Analyst Jobs in the UK excluding London

Help Desk Analyst
UK > UK excluding London

The median Help Desk Analyst salary in the UK excluding London is £24,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 659 685 777
Rank change year-on-year +26 +92 -149
Permanent jobs requiring a Help Desk Analyst 102 85 74
As % of all permanent jobs advertised in the UK excluding London 0.14% 0.14% 0.10%
As % of the Job Titles category 0.15% 0.16% 0.11%
Number of salaries quoted 87 64 68
10th Percentile £14,620 £19,800 £21,000
25th Percentile £21,500 £21,250 £24,953
Median annual salary (50th Percentile) £24,000 £25,000 £26,000
Median % change year-on-year -4.00% -3.85% +4.00%
75th Percentile £27,250 £31,625 £30,000
90th Percentile £31,200 £33,750 £33,368
UK median annual salary £26,500 £27,000 £26,750
% change year-on-year -1.85% +0.93% +7.00%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 68,862 52,395 69,656
% of permanent jobs with a recognized job title 94.90% 89.16% 95.72%
Number of salaries quoted 48,635 29,827 42,609
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,250 £50,173
Median % change year-on-year -6.10% +6.13% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Analyst in the UK excluding London

Help Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Help Desk Analyst in the UK excluding London.

Salary trend for Help Desk Analyst in the UK excluding London

Help Desk Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Help Desk Analyst in the UK excluding London over the 6 months to 23 May 2024.

Salary histogram for Help Desk Analyst in the UK excluding London

Help Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK excluding London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +19 43 £24,000 -4.00% 7
Midlands +1 31 £26,500 -1.85% 4
West Midlands +19 27 £23,000 -28.13% 1
North of England +47 15 £21,000 -16.00% 1
East of England +7 11 £27,500 +5.77% 2
North West +7 9 £21,000 -12.50%
East Midlands -7 4 £26,500 +9.28% 3
Yorkshire +81 3 £21,000 -16.00% 1
North East -4 3 £26,500 -3.64%
South West -19 2 £23,500 +3.30% 1
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 23 May 2024, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Analyst in the job title.

1 65 (63.73%) Microsoft
2 61 (59.80%) Customer Service
3 56 (54.90%) Windows
4 55 (53.92%) Active Directory
5 49 (48.04%) Problem-Solving
6 47 (46.08%) Microsoft 365
7 41 (40.20%) Social Skills
8 33 (32.35%) Windows 10
9 29 (28.43%) Microsoft Office
10 28 (27.45%) Finance
11 26 (25.49%) Retail
12 24 (23.53%) SharePoint
13 23 (22.55%) Continuous Improvement
14 22 (21.57%) SLA
14 22 (21.57%) Asset Management
15 21 (20.59%) Wi-Fi
15 21 (20.59%) ERP
15 21 (20.59%) Windows Server
16 20 (19.61%) Firewall
16 20 (19.61%) DNS
17 19 (18.63%) Security Cleared
18 18 (17.65%) DHCP
19 16 (15.69%) LAN
19 16 (15.69%) WAN
19 16 (15.69%) Analytical Skills
20 14 (13.73%) Mentoring
21 12 (11.76%) Windows 7
21 12 (11.76%) WatchGuard
22 11 (10.78%) Azure
22 11 (10.78%) Windows 8

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (23.53%) SharePoint
2 3 (2.94%) Microsoft Exchange
3 1 (0.98%) IIS
Applications
1 29 (28.43%) Microsoft Office
2 7 (6.86%) Microsoft Excel
Business Applications
1 2 (1.96%) assyst
Cloud Services
1 47 (46.08%) Microsoft 365
2 11 (10.78%) Azure
2 11 (10.78%) Entra ID
3 7 (6.86%) AWS
4 6 (5.88%) OneDrive
5 1 (0.98%) Cloud Computing
5 1 (0.98%) WhatsApp
Communications & Networking
1 21 (20.59%) Wi-Fi
2 20 (19.61%) DNS
2 20 (19.61%) Firewall
3 18 (17.65%) DHCP
4 16 (15.69%) LAN
4 16 (15.69%) WAN
5 9 (8.82%) VLAN
6 5 (4.90%) Structured Cabling
7 4 (3.92%) TCP/IP
7 4 (3.92%) Wireless
8 2 (1.96%) Remote Desktop
8 2 (1.96%) VPN
General
1 41 (40.20%) Social Skills
2 28 (27.45%) Finance
3 26 (25.49%) Retail
4 16 (15.69%) Analytical Skills
5 7 (6.86%) Manufacturing
6 3 (2.94%) Billing
6 3 (2.94%) Law
6 3 (2.94%) Organisational Skills
7 1 (0.98%) Italian Language
Miscellaneous
1 10 (9.80%) Self-Motivation
2 1 (0.98%) Fat Client
2 1 (0.98%) Thin Client
Operating Systems
1 56 (54.90%) Windows
2 33 (32.35%) Windows 10
3 21 (20.59%) Windows Server
4 12 (11.76%) Windows 7
5 11 (10.78%) Windows 8
5 11 (10.78%) Windows Server 2012
6 6 (5.88%) Apple iOS
6 6 (5.88%) Windows Server 2019
7 4 (3.92%) Mac OS
Processes & Methodologies
1 61 (59.80%) Customer Service
2 49 (48.04%) Problem-Solving
3 23 (22.55%) Continuous Improvement
4 22 (21.57%) Asset Management
5 21 (20.59%) ERP
6 14 (13.73%) Mentoring
7 11 (10.78%) Hardware Maintenance
8 10 (9.80%) Critical Thinking
9 9 (8.82%) Gamification
10 7 (6.86%) ITIL
10 7 (6.86%) Service Delivery
11 5 (4.90%) Change Management
11 5 (4.90%) Customer Requirements
11 5 (4.90%) Data Loss Prevention
11 5 (4.90%) Mobile Device Management
12 4 (3.92%) Data Protection
12 4 (3.92%) Incident Management
12 4 (3.92%) Security Monitoring
13 3 (2.94%) Data Entry
14 2 (1.96%) Line Management
Programming Languages
1 3 (2.94%) SQL
Qualifications
1 19 (18.63%) Security Cleared
2 6 (5.88%) Degree
2 6 (5.88%) MCP
2 6 (5.88%) Microsoft Certification
3 5 (4.90%) AWS Certification
3 5 (4.90%) DV Cleared
3 5 (4.90%) NVQ Level 3
4 4 (3.92%) HND
4 4 (3.92%) MCTS
5 2 (1.96%) A+ Certification
Quality Assurance & Compliance
1 22 (21.57%) SLA
2 2 (1.96%) GDPR
System Software
1 55 (53.92%) Active Directory
2 5 (4.90%) Virtual Desktop
3 4 (3.92%) Hyper-V
4 2 (1.96%) VMware Infrastructure
Vendors
1 65 (63.73%) Microsoft
2 12 (11.76%) WatchGuard
3 8 (7.84%) VMware
4 5 (4.90%) Adobe
4 5 (4.90%) Avaya
4 5 (4.90%) Citrix
5 2 (1.96%) Cisco
5 2 (1.96%) ServiceNow
6 1 (0.98%) Apple