Help Desk Support Analyst Jobs in the UK excluding London

Help Desk Support Analyst
UK > UK excluding London

The median Help Desk Support Analyst salary in the UK excluding London is £24,000 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 731 709 840
Rank change year-on-year -22 +131 -161
Permanent jobs requiring a Help Desk Support Analyst 39 24 23
As % of all permanent jobs advertised in the UK excluding London 0.051% 0.042% 0.031%
As % of the Job Titles category 0.054% 0.048% 0.032%
Number of salaries quoted 28 24 23
10th Percentile £20,850 £21,075 £21,805
25th Percentile £21,000 £21,938 £23,000
Median annual salary (50th Percentile) £24,000 £25,000 £27,500
Median % change year-on-year -4.00% -9.09% +10.00%
75th Percentile £25,000 £30,000 £30,500
90th Percentile - £33,750 £33,250
UK median annual salary £24,000 £26,000 £27,500
% change year-on-year -7.69% -5.45% +4.76%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 72,397 50,271 70,852
% of permanent jobs with a recognized job title 94.99% 88.93% 95.67%
Number of salaries quoted 50,949 29,577 42,673
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,238
Median % change year-on-year -6.54% +6.49% +5.76%
75th Percentile £63,750 £68,750 £67,000
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Support Analyst in the UK excluding London

Help Desk Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Help Desk Support Analyst in the UK excluding London.

Salary trend for Help Desk Support Analyst in the UK excluding London

Help Desk Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK excluding London region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +6 26 £24,000 - 2
North of England +43 12 £21,000 -31.15% 2
North West - 8 £21,000 - 1
Yorkshire +64 4 £21,000 -37.31% 1
South West -28 1 £22,000 -32.31%
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 2 June 2024, Help Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Support Analyst in the job title.

1 30 (76.92%) Customer Service
2 27 (69.23%) Microsoft
3 25 (64.10%) Active Directory
4 23 (58.97%) Windows
5 22 (56.41%) Problem-Solving
6 18 (46.15%) Microsoft 365
7 17 (43.59%) Security Cleared
7 17 (43.59%) Microsoft Office
7 17 (43.59%) DHCP
7 17 (43.59%) DNS
7 17 (43.59%) Firewall
8 15 (38.46%) Social Skills
9 14 (35.90%) SLA
10 13 (33.33%) Windows 10
11 12 (30.77%) WatchGuard
11 12 (30.77%) SharePoint
12 9 (23.08%) Gamification
13 5 (12.82%) Windows Server
13 5 (12.82%) Virtual Desktop
13 5 (12.82%) Data Loss Prevention
13 5 (12.82%) Structured Cabling
13 5 (12.82%) AWS Certification
13 5 (12.82%) OneDrive
13 5 (12.82%) Entra ID
13 5 (12.82%) Apple iOS
13 5 (12.82%) Mobile Device Management
13 5 (12.82%) Azure
13 5 (12.82%) AWS
13 5 (12.82%) NVQ Level 3
13 5 (12.82%) DV Cleared

Help Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (30.77%) SharePoint
Applications
1 17 (43.59%) Microsoft Office
2 1 (2.56%) Microsoft Excel
2 1 (2.56%) Microsoft PowerPoint
Business Applications
1 2 (5.13%) assyst
Cloud Services
1 18 (46.15%) Microsoft 365
2 5 (12.82%) AWS
2 5 (12.82%) Azure
2 5 (12.82%) Entra ID
2 5 (12.82%) OneDrive
Communications & Networking
1 17 (43.59%) DHCP
1 17 (43.59%) DNS
1 17 (43.59%) Firewall
2 5 (12.82%) Structured Cabling
2 5 (12.82%) VLAN
3 2 (5.13%) Remote Desktop
4 1 (2.56%) Internet
4 1 (2.56%) LAN
4 1 (2.56%) WAN
General
1 15 (38.46%) Social Skills
2 3 (7.69%) Law
Miscellaneous
1 1 (2.56%) Self-Motivation
Operating Systems
1 23 (58.97%) Windows
2 13 (33.33%) Windows 10
3 5 (12.82%) Apple iOS
3 5 (12.82%) Windows Server
3 5 (12.82%) Windows Server 2019
4 1 (2.56%) Windows 7
Processes & Methodologies
1 30 (76.92%) Customer Service
2 22 (56.41%) Problem-Solving
3 9 (23.08%) Gamification
4 5 (12.82%) Change Management
4 5 (12.82%) Data Loss Prevention
4 5 (12.82%) ITIL
4 5 (12.82%) Mobile Device Management
4 5 (12.82%) Service Delivery
5 2 (5.13%) Computer Science
5 2 (5.13%) Incident Management
Programming Languages
1 1 (2.56%) SQL
Qualifications
1 17 (43.59%) Security Cleared
2 5 (12.82%) AWS Certification
2 5 (12.82%) DV Cleared
2 5 (12.82%) NVQ Level 3
3 2 (5.13%) A+ Certification
3 2 (5.13%) Degree
3 2 (5.13%) MCP
3 2 (5.13%) Microsoft Certification
Quality Assurance & Compliance
1 14 (35.90%) SLA
System Software
1 25 (64.10%) Active Directory
2 5 (12.82%) Virtual Desktop
Vendors
1 27 (69.23%) Microsoft
2 12 (30.77%) WatchGuard
3 5 (12.82%) Adobe
3 5 (12.82%) Avaya
3 5 (12.82%) Citrix
4 2 (5.13%) ServiceNow