Help Desk Support Jobs in the UK excluding London

Help Desk Support
UK > UK excluding London

The median Help Desk Support salary in the UK excluding London is £24,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 655 697 816
Rank change year-on-year +42 +119 -196
Permanent jobs requiring a Help Desk Support 120 57 56
As % of all permanent jobs advertised in the UK excluding London 0.16% 0.098% 0.076%
As % of the Job Titles category 0.17% 0.11% 0.079%
Number of salaries quoted 100 35 51
10th Percentile £21,000 £21,200 £18,500
25th Percentile £22,350 £22,421 £21,875
Median annual salary (50th Percentile) £24,000 £25,000 £25,500
Median % change year-on-year -4.00% -1.96% +2.00%
75th Percentile £27,500 £28,125 £30,250
90th Percentile £33,250 £33,750 £33,250
UK median annual salary £24,000 £25,750 £26,000
% change year-on-year -6.80% -0.96% -

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 70,239 51,739 70,521
% of permanent jobs with a recognized job title 94.92% 89.07% 95.69%
Number of salaries quoted 49,597 29,705 42,866
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,173
Median % change year-on-year -6.54% +6.63% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Support in the UK excluding London

Help Desk Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Help Desk Support in the UK excluding London.

Salary trend for Help Desk Support in the UK excluding London

Help Desk Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Help Desk Support in the UK excluding London over the 6 months to 28 May 2024.

Salary histogram for Help Desk Support in the UK excluding London

Help Desk Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the UK excluding London region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +36 50 £24,500 -2.00% 8
North of England +70 25 £22,700 -25.57% 6
Midlands +7 23 £24,000 +4.35% 1
North West +22 17 £24,000 - 3
West Midlands +18 17 £24,000 +4.35%
South West -30 16 £24,000 -8.57% 3
Yorkshire +84 6 £21,000 -37.31% 2
East Midlands -11 6 £25,500 +13.33% 1
Wales - 3 £21,500 - 1
North East -5 2 £27,649 +0.54% 1
East of England -9 2 £25,000 +8.70% 5
Scotland - 1 £24,500 - 1
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 28 May 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Support in the job title.

1 63 (52.50%) Customer Service
2 51 (42.50%) Microsoft
3 47 (39.17%) Windows
4 40 (33.33%) Active Directory
5 39 (32.50%) Microsoft 365
6 38 (31.67%) Problem-Solving
7 37 (30.83%) Social Skills
8 32 (26.67%) Microsoft Office
9 28 (23.33%) Windows 10
10 25 (20.83%) Firewall
11 23 (19.17%) SharePoint
12 20 (16.67%) Security Cleared
13 19 (15.83%) Azure
14 18 (15.00%) SLA
14 18 (15.00%) Entra ID
15 17 (14.17%) DHCP
15 17 (14.17%) DNS
16 14 (11.67%) Windows Server
17 13 (10.83%) AWS
17 13 (10.83%) Microsoft Exchange
18 12 (10.00%) ITIL
18 12 (10.00%) WatchGuard
18 12 (10.00%) Apple iOS
19 11 (9.17%) Degree
19 11 (9.17%) SQL
20 9 (7.50%) Android
20 9 (7.50%) Gamification
21 8 (6.67%) DV Cleared
21 8 (6.67%) Telecoms
22 7 (5.83%) Finance

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (19.17%) SharePoint
2 13 (10.83%) Microsoft Exchange
Applications
1 32 (26.67%) Microsoft Office
2 6 (5.00%) Microsoft Excel
3 5 (4.17%) Microsoft PowerPoint
4 1 (0.83%) Spreadsheet
Business Applications
1 2 (1.67%) assyst
1 2 (1.67%) Sage 200
1 2 (1.67%) Sage 50
Cloud Services
1 39 (32.50%) Microsoft 365
2 19 (15.83%) Azure
3 18 (15.00%) Entra ID
4 13 (10.83%) AWS
5 6 (5.00%) OneDrive
6 2 (1.67%) Dynamics 365
Communications & Networking
1 25 (20.83%) Firewall
2 17 (14.17%) DHCP
2 17 (14.17%) DNS
3 7 (5.83%) LAN
3 7 (5.83%) TCP/IP
4 6 (5.00%) MPLS
4 6 (5.00%) Remote Desktop
4 6 (5.00%) SD-WAN
4 6 (5.00%) Wireless
5 5 (4.17%) Structured Cabling
5 5 (4.17%) VLAN
6 4 (3.33%) VoIP
7 3 (2.50%) Wi-Fi
8 2 (1.67%) Broadband
9 1 (0.83%) Internet
9 1 (0.83%) VPN
9 1 (0.83%) WAN
Database & Business Intelligence
1 6 (5.00%) PostgreSQL
2 2 (1.67%) MS Access
2 2 (1.67%) SQL Server
General
1 37 (30.83%) Social Skills
2 8 (6.67%) Telecoms
3 7 (5.83%) Finance
4 6 (5.00%) Billing
4 6 (5.00%) Local Government
4 6 (5.00%) Retail
5 5 (4.17%) Analytical Skills
6 4 (3.33%) Law
7 2 (1.67%) Aerospace
7 2 (1.67%) Automotive
7 2 (1.67%) Organisational Skills
8 1 (0.83%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 3 (2.50%) JSON
1 3 (2.50%) XML
2 1 (0.83%) .NET
2 1 (0.83%) CSS
2 1 (0.83%) HTML
Miscellaneous
1 7 (5.83%) CCTV
2 6 (5.00%) Data Centre
2 6 (5.00%) Self-Motivation
3 3 (2.50%) Driving Licence
3 3 (2.50%) Product Ownership
4 2 (1.67%) Mobile App
4 2 (1.67%) Onboarding
4 2 (1.67%) Smartphone
5 1 (0.83%) Management Information System
5 1 (0.83%) Private Cloud
Operating Systems
1 47 (39.17%) Windows
2 28 (23.33%) Windows 10
3 14 (11.67%) Windows Server
4 12 (10.00%) Apple iOS
5 9 (7.50%) Android
6 5 (4.17%) Windows 7
6 5 (4.17%) Windows Server 2019
7 4 (3.33%) Windows Server 2008
8 2 (1.67%) Linux
8 2 (1.67%) Windows Server 2012
9 1 (0.83%) Windows XP
Processes & Methodologies
1 63 (52.50%) Customer Service
2 38 (31.67%) Problem-Solving
3 12 (10.00%) ITIL
4 9 (7.50%) Gamification
5 7 (5.83%) Customer Experience
5 7 (5.83%) Infrastructure Engineering
5 7 (5.83%) Service Delivery
6 6 (5.00%) Time Management
7 5 (4.17%) Change Management
7 5 (4.17%) Data Loss Prevention
7 5 (4.17%) Mobile Device Management
8 3 (2.50%) B2B
8 3 (2.50%) CRM
8 3 (2.50%) Email Filtering
8 3 (2.50%) Fintech
8 3 (2.50%) Kalman Filter
8 3 (2.50%) Knowledge Transfer
8 3 (2.50%) Process Improvement
8 3 (2.50%) User Acceptance Testing
9 2 (1.67%) System Testing
Programming Languages
1 11 (9.17%) SQL
2 1 (0.83%) C#
2 1 (0.83%) T-SQL
Qualifications
1 20 (16.67%) Security Cleared
2 11 (9.17%) Degree
3 8 (6.67%) DV Cleared
4 7 (5.83%) NVQ Level 3
5 5 (4.17%) AWS Certification
6 4 (3.33%) Microsoft Certification
7 2 (1.67%) A+ Certification
7 2 (1.67%) HNC
7 2 (1.67%) MCP
Quality Assurance & Compliance
1 18 (15.00%) SLA
2 6 (5.00%) Cyber Essentials
2 6 (5.00%) Cyber Essentials PLUS
3 3 (2.50%) GDPR
3 3 (2.50%) QA
System Software
1 40 (33.33%) Active Directory
2 7 (5.83%) Virtual Machines
3 6 (5.00%) VMware Infrastructure
4 5 (4.17%) Virtual Desktop
5 3 (2.50%) VMware Server
5 3 (2.50%) VMware Workstation
6 2 (1.67%) GPFS
6 2 (1.67%) Hyper-V
7 1 (0.83%) Firmware
7 1 (0.83%) pfSense
7 1 (0.83%) Terminal Server
Vendors
1 51 (42.50%) Microsoft
2 12 (10.00%) WatchGuard
3 7 (5.83%) Citrix
4 6 (5.00%) VMware
5 5 (4.17%) Adobe
5 5 (4.17%) Avaya
6 3 (2.50%) CrowdStrike
6 3 (2.50%) Cylance
7 2 (1.67%) Apple
7 2 (1.67%) Sage
7 2 (1.67%) ServiceNow
7 2 (1.67%) Siemens
7 2 (1.67%) Xero
8 1 (0.83%) CheckPoint
8 1 (0.83%) ConnectWise
8 1 (0.83%) Dell
8 1 (0.83%) Draytek
8 1 (0.83%) Sophos
8 1 (0.83%) Ubiquiti
8 1 (0.83%) Veeam