Help Desk Technician Jobs in the UK excluding London

Help Desk Technician
UK > UK excluding London

The median Help Desk Technician salary in the UK excluding London is £25,809 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 683 749 836
Rank change year-on-year +66 +87 -149
Permanent jobs requiring a Help Desk Technician 92 5 36
As % of all permanent jobs advertised in the UK excluding London 0.12% 0.009% 0.049%
As % of the Job Titles category 0.13% 0.010% 0.051%
Number of salaries quoted 90 4 36
10th Percentile £22,500 £20,400 £21,000
25th Percentile £23,250 £21,750 £23,750
Median annual salary (50th Percentile) £25,809 £24,000 £26,000
Median % change year-on-year +7.54% -7.69% +13.04%
75th Percentile £27,117 £27,938 -
90th Percentile £28,750 £28,725 -
UK median annual salary £25,809 £24,000 £25,500
% change year-on-year +7.54% -5.88% +8.51%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 70,239 51,739 70,521
% of permanent jobs with a recognized job title 94.92% 89.07% 95.69%
Number of salaries quoted 49,597 29,705 42,866
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,173
Median % change year-on-year -6.54% +6.63% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Technician
Job Vacancy Trend in the UK excluding London

Job postings that featured Help Desk Technician in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Help Desk Technician in the UK excluding London

Help Desk Technician
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Help Desk Technician in the UK excluding London.

Salary trend for Help Desk Technician in the UK excluding London

Help Desk Technician
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Help Desk Technician in the UK excluding London over the 6 months to 28 May 2024.

Salary histogram for Help Desk Technician in the UK excluding London

Help Desk Technician
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Technician within the UK excluding London region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East of England +40 45 £25,809 +22.90% 1
South East +15 17 £25,000 - 4
North of England - 13 £24,000 - 1
Scotland - 10 £27,500 -
North West - 9 £24,000 -
Midlands - 6 £24,000 -
West Midlands - 6 £24,000 -
North East - 3 £23,625 - 1
Yorkshire - 1 £27,000 -
South West - 1 £40,000 -
Help Desk Technician
UK

Help Desk Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 28 May 2024, Help Desk Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Technician in the job title.

1 45 (48.91%) Law
1 45 (48.91%) Line Management
1 45 (48.91%) Housing Association
2 24 (26.09%) Microsoft 365
3 20 (21.74%) Customer Service
4 19 (20.65%) Social Skills
5 18 (19.57%) Windows
6 16 (17.39%) Active Directory
7 12 (13.04%) SQL
8 10 (10.87%) Azure
8 10 (10.87%) Microsoft
8 10 (10.87%) Windows Server
9 8 (8.70%) Mobile Device Management
9 8 (8.70%) Firewall
10 7 (7.61%) Microsoft Office
10 7 (7.61%) Entra ID
10 7 (7.61%) Organisational Skills
11 6 (6.52%) SD-WAN
11 6 (6.52%) Self-Motivation
11 6 (6.52%) Virtual Machines
11 6 (6.52%) Cyber Essentials
11 6 (6.52%) Cyber Essentials PLUS
11 6 (6.52%) Data Centre
11 6 (6.52%) LAN
11 6 (6.52%) MPLS
11 6 (6.52%) PostgreSQL
11 6 (6.52%) Wireless
11 6 (6.52%) Finance
11 6 (6.52%) CCTV
11 6 (6.52%) Degree

Help Desk Technician Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.17%) SharePoint
Applications
1 7 (7.61%) Microsoft Office
Cloud Services
1 24 (26.09%) Microsoft 365
2 10 (10.87%) Azure
3 7 (7.61%) Entra ID
4 1 (1.09%) OneDrive
Communications & Networking
1 8 (8.70%) Firewall
2 6 (6.52%) LAN
2 6 (6.52%) MPLS
2 6 (6.52%) SD-WAN
2 6 (6.52%) Wireless
3 2 (2.17%) TCP/IP
3 2 (2.17%) VoIP
3 2 (2.17%) VPN
3 2 (2.17%) Wi-Fi
4 1 (1.09%) DHCP
4 1 (1.09%) DNS
4 1 (1.09%) Intranet
4 1 (1.09%) Network Security
4 1 (1.09%) Remote Desktop
Database & Business Intelligence
1 6 (6.52%) PostgreSQL
2 1 (1.09%) SQL Server
Development Applications
1 1 (1.09%) Visual Studio
General
1 45 (48.91%) Law
2 19 (20.65%) Social Skills
3 7 (7.61%) Organisational Skills
4 6 (6.52%) Finance
4 6 (6.52%) Local Government
5 4 (4.35%) Retail
6 3 (3.26%) Inclusion and Diversity
7 1 (1.09%) Agriculture
Miscellaneous
1 45 (48.91%) Housing Association
2 6 (6.52%) CCTV
2 6 (6.52%) Data Centre
2 6 (6.52%) Self-Motivation
3 3 (3.26%) Driving Licence
4 1 (1.09%) Private Cloud
Operating Systems
1 18 (19.57%) Windows
2 10 (10.87%) Windows Server
3 1 (1.09%) Windows 7
Processes & Methodologies
1 45 (48.91%) Line Management
2 20 (21.74%) Customer Service
3 8 (8.70%) Mobile Device Management
4 5 (5.43%) Problem-Solving
5 3 (3.26%) Collaborative Working
5 3 (3.26%) Customer Experience
5 3 (3.26%) Mathematics
5 3 (3.26%) Software Deployment
6 2 (2.17%) Computer Science
6 2 (2.17%) CRM
6 2 (2.17%) Issue Tracking
6 2 (2.17%) ITIL
7 1 (1.09%) Break/Fix
7 1 (1.09%) Case Management
7 1 (1.09%) Escalation Management
7 1 (1.09%) Incident Management
7 1 (1.09%) Mentoring
7 1 (1.09%) Project Management
7 1 (1.09%) Server Management
7 1 (1.09%) Service Delivery
Programming Languages
1 12 (13.04%) SQL
Qualifications
1 6 (6.52%) Degree
2 2 (2.17%) GNVQ
3 1 (1.09%) DV Cleared
3 1 (1.09%) NVQ Level 3
3 1 (1.09%) Security Cleared
Quality Assurance & Compliance
1 6 (6.52%) Cyber Essentials
1 6 (6.52%) Cyber Essentials PLUS
2 4 (4.35%) SLA
3 3 (3.26%) GDPR
3 3 (3.26%) QA
System Software
1 16 (17.39%) Active Directory
2 6 (6.52%) Virtual Machines
3 2 (2.17%) Hyper-V
3 2 (2.17%) VMware Infrastructure
Systems Management
1 2 (2.17%) Microsoft Intune
Vendors
1 10 (10.87%) Microsoft
2 2 (2.17%) Apple
2 2 (2.17%) VMware
3 1 (1.09%) Cisco
3 1 (1.09%) ConnectWise
3 1 (1.09%) Draytek
3 1 (1.09%) Sophos
3 1 (1.09%) Ubiquiti
3 1 (1.09%) Veeam