ITSM Jobs in the UK excluding London

IT Service Management (ITSM)
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 204 195 265
Rank change year-on-year -9 +70 +42
Permanent jobs citing ITSM 1,003 1,054 998
As % of all permanent jobs advertised in the UK excluding London 1.32% 1.86% 1.35%
As % of the Processes & Methodologies category 1.61% 1.95% 1.43%
Number of salaries quoted 685 618 688
10th Percentile £24,100 £27,000 £24,000
25th Percentile £31,000 £32,500 £28,500
Median annual salary (50th Percentile) £45,000 £46,750 £42,500
Median % change year-on-year -3.74% +10.00% -
75th Percentile £62,200 £63,219 £57,500
90th Percentile £68,857 £77,500 £67,500
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

All Process and Methodology Skills
UK excluding London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 62,202 53,975 69,729
As % of all permanent jobs advertised in the UK excluding London 81.87% 95.46% 94.28%
Number of salaries quoted 42,597 28,532 41,279
10th Percentile £27,300 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

ITSM
Job Vacancy Trend in the UK excluding London

Job postings citing ITSM as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for ITSM in the UK excluding London

ITSM
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing ITSM in the UK excluding London.

Salary trend for ITSM in the UK excluding London

ITSM
Salary Histogram in the UK excluding London

Salary distribution for jobs citing ITSM in the UK excluding London over the 6 months to 1 June 2024.

Salary histogram for ITSM in the UK excluding London

ITSM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK excluding London region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +10 292 £41,774 -7.17% 42
South East -46 211 £51,000 -1.92% 47
Midlands -17 183 £52,600 +5.20% 42
North West +5 170 £43,750 -10.60% 27
West Midlands -24 117 £58,250 +10.95% 27
South West -37 105 £45,000 +17.56% 29
East of England +22 85 £37,500 +15.38% 24
Yorkshire +20 85 £41,774 -7.17% 13
East Midlands -11 64 £25,000 -28.57% 15
Scotland -44 60 £45,000 -29.13% 13
Wales +28 54 £40,000 -20.00% 6
North East -9 37 £41,774 +14.45% 3
Northern Ireland +27 12 £30,000 -25.00% 3
Isle of Man - 4 - -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (7.18%) Microsoft Exchange
2 65 (6.48%) SharePoint
3 45 (4.49%) WebLogic
4 44 (4.39%) Oracle Service Bus
5 23 (2.29%) Confluence
6 20 (1.99%) SAS
7 16 (1.60%) CMS
8 3 (0.30%) IIS
9 2 (0.20%) Apache
9 2 (0.20%) Oracle SOA Suite
9 2 (0.20%) Skype for Business
10 1 (0.100%) WebSphere
Applications
1 132 (13.16%) Microsoft Office
2 86 (8.57%) Microsoft Excel
3 44 (4.39%) MS Visio
4 17 (1.69%) Microsoft PowerPoint
5 3 (0.30%) Chatbot
6 1 (0.100%) Microsoft Project
Business Applications
1 89 (8.87%) Remedy ITSM
2 17 (1.69%) Dynamics CRM
3 7 (0.70%) NEC Housing
4 6 (0.60%) PlanetPress Connect
5 4 (0.40%) SAP IS-U
6 3 (0.30%) NetSuite
6 3 (0.30%) Oracle ERP
7 2 (0.20%) Oracle EBS
8 1 (0.100%) Oracle Applications
8 1 (0.100%) Primavera
8 1 (0.100%) SAP Oil and Gas
Cloud Services
1 243 (24.23%) Microsoft 365
2 137 (13.66%) Azure
3 53 (5.28%) Entra ID
4 34 (3.39%) Power Platform
5 28 (2.79%) AWS
6 21 (2.09%) OneDrive
7 17 (1.69%) Dynamics 365
8 14 (1.40%) IaaS
9 13 (1.30%) PaaS
9 13 (1.30%) SaaS
10 11 (1.10%) Cloud Computing
10 11 (1.10%) WhatsApp
11 8 (0.80%) GCP
11 8 (0.80%) OpenShift
12 5 (0.50%) Azure Sentinel
12 5 (0.50%) ChatGPT
12 5 (0.50%) Google Workspace
12 5 (0.50%) Nutanix
12 5 (0.50%) OCI
12 5 (0.50%) PowerApps
Communications & Networking
1 77 (7.68%) Firewall
2 47 (4.69%) TCP/IP
2 47 (4.69%) WAN
3 44 (4.39%) DNS
4 36 (3.59%) LAN
5 35 (3.49%) DHCP
6 33 (3.29%) VPN
7 26 (2.59%) VoIP
8 21 (2.09%) Network Security
9 20 (1.99%) Internet
10 17 (1.69%) Wi-Fi
10 17 (1.69%) WLAN
11 15 (1.50%) Remote Desktop
11 15 (1.50%) SAN
12 14 (1.40%) Wireless
13 13 (1.30%) SD-WAN
13 13 (1.30%) SNMP
13 13 (1.30%) SSH
14 12 (1.20%) Broadband
15 10 (1.00%) IPsec
Database & Business Intelligence
1 47 (4.69%) Oracle Database
2 45 (4.49%) Oracle Database 11g
3 44 (4.39%) Oracle Database 10g
3 44 (4.39%) VLDB
4 24 (2.39%) MySQL
5 22 (2.19%) SQL Server
6 20 (1.99%) Power BI
7 15 (1.50%) Relational Database
8 8 (0.80%) Amazon RDS
9 6 (0.60%) Data Warehouse
10 3 (0.30%) Oracle Database 12c
10 3 (0.30%) SAP HANA
11 2 (0.20%) Crystal Reports
11 2 (0.20%) DTS
11 2 (0.20%) MongoDB
11 2 (0.20%) NoSQL
12 1 (0.100%) Oracle9i Database
12 1 (0.100%) PostgreSQL
12 1 (0.100%) SQL Server Integration Services
12 1 (0.100%) SQL Server Reporting Services
Development Applications
1 48 (4.79%) JIRA
2 13 (1.30%) Eclipse
3 6 (0.60%) AdminStudio
3 6 (0.60%) InstallShield
3 6 (0.60%) MSI
3 6 (0.60%) SQL Server Management Studio (SSMS)
4 1 (0.100%) Git
4 1 (0.100%) GitLab
4 1 (0.100%) JMeter
4 1 (0.100%) Postman
4 1 (0.100%) Selenium
General
1 344 (34.30%) Social Skills
2 140 (13.96%) Analytical Skills
3 130 (12.96%) Finance
4 90 (8.97%) Public Sector
5 61 (6.08%) Inclusion and Diversity
6 55 (5.48%) Retail
7 37 (3.69%) Legal
8 30 (2.99%) Presentation Skills
9 24 (2.39%) Influencing Skills
9 24 (2.39%) Organisational Skills
10 21 (2.09%) Law
10 21 (2.09%) Manufacturing
11 20 (1.99%) Telecoms
12 17 (1.69%) Marketing
12 17 (1.69%) Police
13 14 (1.40%) Banking
14 12 (1.20%) Aerospace
15 10 (1.00%) Local Government
16 6 (0.60%) Agriculture
16 6 (0.60%) Billing
Job Titles
1 224 (22.33%) Analyst
2 114 (11.37%) Service Manager
3 102 (10.17%) IT Manager
4 97 (9.67%) IT Support
4 97 (9.67%) Support Analyst
5 83 (8.28%) Architect
6 70 (6.98%) Senior
7 69 (6.88%) IT Analyst
7 69 (6.88%) Service Analyst
8 67 (6.68%) Lead
9 61 (6.08%) Service Desk Analyst
10 57 (5.68%) Applications Support
11 55 (5.48%) IT Services Manager
12 52 (5.18%) Applications Support Analyst
13 50 (4.99%) IT Technician
14 49 (4.89%) Developer
14 49 (4.89%) Support Technician
15 47 (4.69%) Oracle Analyst
15 47 (4.69%) Oracle Support Analyst
16 44 (4.39%) IT Support Technician
Libraries, Frameworks & Software Standards
1 47 (4.69%) HTML
2 46 (4.59%) CSS
3 42 (4.19%) AngularJS
4 41 (4.09%) Web Services
5 27 (2.69%) Twitter Bootstrap
6 21 (2.09%) XML
7 18 (1.79%) Ajax
7 18 (1.79%) SOAP
8 16 (1.60%) OLE
8 16 (1.60%) REST
9 13 (1.30%) JDBC
9 13 (1.30%) ODBC
9 13 (1.30%) XHTML
10 7 (0.70%) LDAP
11 6 (0.60%) JSON
12 5 (0.50%) Middleware
13 4 (0.40%) CSS3
13 4 (0.40%) HTML5
14 3 (0.30%) jQuery
14 3 (0.30%) React
Miscellaneous
1 65 (6.48%) Driving Licence
2 63 (6.28%) CMDB
3 62 (6.18%) Management Information System
4 53 (5.28%) Smartphone
5 41 (4.09%) Data Centre
6 36 (3.59%) Product Ownership
7 29 (2.89%) Self-Motivation
8 26 (2.59%) Onboarding
9 20 (1.99%) Legacy Systems
10 13 (1.30%) Digital Signage
10 13 (1.30%) Public Cloud
11 12 (1.20%) iPad
12 10 (1.00%) PMI
13 9 (0.90%) EMC VNX
14 6 (0.60%) Clustering
14 6 (0.60%) IoT
14 6 (0.60%) Shadow IT
15 5 (0.50%) Enterprise Software
15 5 (0.50%) iPhone
15 5 (0.50%) Video Conferencing
Operating Systems
1 236 (23.53%) Windows
2 86 (8.57%) Linux
3 78 (7.78%) Windows Server
4 70 (6.98%) Windows 10
5 62 (6.18%) Unix
6 45 (4.49%) Solaris
7 30 (2.99%) Android
8 29 (2.89%) Apple iOS
9 17 (1.69%) Windows Server 2016
10 15 (1.50%) Windows Server 2019
11 11 (1.10%) Mac OS
12 9 (0.90%) Windows Phone
13 8 (0.80%) Windows 7
14 7 (0.70%) Windows Server 2012
15 4 (0.40%) CentOS
15 4 (0.40%) Rocky
16 2 (0.20%) Mac OS X
17 1 (0.100%) Red Hat Enterprise Linux
17 1 (0.100%) SUSE
17 1 (0.100%) Windows Server 2008
Processes & Methodologies
1 566 (56.43%) Service Management
2 530 (52.84%) ITIL
3 253 (25.22%) Service Delivery
4 236 (23.53%) Customer Service
5 185 (18.44%) Problem-Solving
6 147 (14.66%) Change Management
6 147 (14.66%) Incident Management
7 132 (13.16%) Continuous Improvement
8 123 (12.26%) Actionable Insight
9 119 (11.86%) Agile
10 110 (10.97%) Project Management
11 109 (10.87%) Mentoring
12 93 (9.27%) Problem Management
13 86 (8.57%) Stakeholder Management
14 83 (8.28%) Configuration Management
15 75 (7.48%) Coaching
16 71 (7.08%) Artificial Intelligence
17 65 (6.48%) Cybersecurity
18 60 (5.98%) Asset Management
19 59 (5.88%) Release Management
Programming Languages
1 67 (6.68%) SQL
2 49 (4.89%) JavaScript
3 47 (4.69%) PL/SQL
4 42 (4.19%) PowerShell
5 23 (2.29%) Python
6 18 (1.79%) Java
7 16 (1.60%) R
8 13 (1.30%) Perl
9 7 (0.70%) C#
10 6 (0.60%) VB
11 5 (0.50%) Bash
11 5 (0.50%) C
11 5 (0.50%) PHP
12 4 (0.40%) ABAP
13 2 (0.20%) Ruby
14 1 (0.100%) C++
14 1 (0.100%) ProC
14 1 (0.100%) Swift
14 1 (0.100%) VBScript
Qualifications
1 216 (21.54%) Security Cleared
2 175 (17.45%) SC Cleared
3 162 (16.15%) Degree
4 40 (3.99%) A+ Certification
5 32 (3.19%) ITIL Certification
6 30 (2.99%) DBS Check
6 30 (2.99%) DV Cleared
6 30 (2.99%) Microsoft Certification
7 24 (2.39%) PMI Certification
8 19 (1.89%) MCP
9 16 (1.60%) PMP
10 14 (1.40%) ITIL Foundation Certificate
11 13 (1.30%) Computer Science Degree
11 13 (1.30%) Network+ Certification
12 12 (1.20%) APMG
12 12 (1.20%) BPSS Clearance
13 11 (1.10%) CCNA
13 11 (1.10%) Cisco Certification
14 6 (0.60%) HNC
14 6 (0.60%) MCSE
Quality Assurance & Compliance
1 117 (11.67%) SLA
2 43 (4.29%) QA
3 29 (2.89%) COBIT
4 19 (1.89%) ISO/IEC 27001
5 17 (1.69%) Accessibility
6 16 (1.60%) Cyber Essentials
7 15 (1.50%) GDPR
7 15 (1.50%) Sarbanes-Oxley
8 11 (1.10%) Data Quality
8 11 (1.10%) NIST
9 9 (0.90%) NCSC
10 6 (0.60%) ISO/IEC 20000
11 5 (0.50%) GRC
12 4 (0.40%) ISO 22301
12 4 (0.40%) ISO 9001
12 4 (0.40%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 3 (0.30%) Cyber Essentials PLUS
13 3 (0.30%) ISO 14001
14 2 (0.20%) SOC 2
15 1 (0.100%) HITRUST
System Software
1 231 (23.03%) Active Directory
2 45 (4.49%) Oracle RAC
3 36 (3.59%) Hyper-V
3 36 (3.59%) VMware Infrastructure
4 14 (1.40%) Terminal Services
5 12 (1.20%) VMware ESXi
6 9 (0.90%) Docker
7 7 (0.70%) IAG
8 6 (0.60%) Microsoft App-V
9 5 (0.50%) XenDesktop
10 3 (0.30%) XenApp
11 2 (0.20%) VMware Workstation
12 1 (0.100%) BitLocker
12 1 (0.100%) Virtual Machines
Systems Management
1 48 (4.79%) Microsoft Intune
2 46 (4.59%) SCCM
3 44 (4.39%) Data Guard
3 44 (4.39%) Oracle RMAN
4 29 (2.89%) OpenView
5 14 (1.40%) SCOM
6 13 (1.30%) WMI
7 12 (1.20%) vCenter Server
7 12 (1.20%) WSUS
8 11 (1.10%) Nagios
9 10 (1.00%) Kubernetes
10 9 (0.90%) AirWatch
10 9 (0.90%) EMC NetWorker
10 9 (0.90%) ZABBIX
11 7 (0.70%) Ansible
12 6 (0.60%) Single Sign-On
13 4 (0.40%) Failover Clustering
13 4 (0.40%) Terraform
14 3 (0.30%) Jamf Pro
15 2 (0.20%) Aspera SmartTrack
Vendors
1 347 (34.60%) Microsoft
2 258 (25.72%) ServiceNow
3 89 (8.87%) Remedy
4 76 (7.58%) Oracle
5 67 (6.68%) VMware
6 50 (4.99%) HP
7 49 (4.89%) Sun
8 44 (4.39%) Cisco
9 41 (4.09%) BMC
10 33 (3.29%) Citrix
11 26 (2.59%) Salesforce
12 25 (2.49%) Splunk
13 24 (2.39%) Meraki
14 23 (2.29%) Veeam
15 17 (1.69%) Google
15 17 (1.69%) Snow
15 17 (1.69%) SolarWinds
16 14 (1.40%) Apple
16 14 (1.40%) Dynatrace
16 14 (1.40%) SAP