Service Delivery Jobs in the UK excluding London

Service Delivery
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 100 124 90
Rank change year-on-year +24 -34 +47
Permanent jobs citing Service Delivery 1,926 1,631 2,639
As % of all permanent jobs advertised in the UK excluding London 2.72% 2.74% 3.68%
As % of the Processes & Methodologies category 3.24% 2.86% 3.91%
Number of salaries quoted 1,330 1,029 1,742
10th Percentile £26,750 £25,086 £26,513
25th Percentile £35,000 £31,250 £34,244
Median annual salary (50th Percentile) £47,450 £45,600 £47,500
Median % change year-on-year +4.06% -4.00% +5.56%
75th Percentile £61,250 £62,500 £58,864
90th Percentile £72,500 £75,000 £72,500
UK median annual salary £50,000 £52,500 £50,296
% change year-on-year -4.76% +4.38% +0.59%

All Process and Methodology Skills
UK excluding London

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,455 57,006 67,470
As % of all permanent jobs advertised in the UK excluding London 83.91% 95.60% 94.10%
Number of salaries quoted 41,124 29,353 41,315
10th Percentile £27,128 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Delivery
Job Vacancy Trend in the UK excluding London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Delivery in the UK excluding London

Service Delivery
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Delivery in the UK excluding London.

Salary trend for Service Delivery in the UK excluding London

Service Delivery
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Delivery in the UK excluding London over the 6 months to 14 May 2024.

Salary histogram for Service Delivery in the UK excluding London

Service Delivery
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK excluding London region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +11 484 £47,500 +5.56% 149
North of England +40 445 £47,500 -5.00% 159
Midlands +38 330 £47,500 -9.52% 123
South West +24 310 £50,000 +5.26% 91
North West +36 246 £50,000 +9.29% 86
West Midlands +37 224 £50,000 -6.21% 70
Yorkshire +47 160 £47,500 -18.82% 58
Scotland -18 153 £49,990 +25.35% 49
East of England -20 133 £37,500 -9.09% 103
East Midlands +11 102 £37,500 -28.57% 53
Wales +40 57 £52,101 +34.48% 24
North East +11 42 £36,131 +12.91% 17
Northern Ireland +27 20 £61,750 +71.53% 10
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (5.87%) SharePoint
2 82 (4.26%) Microsoft Exchange
3 30 (1.56%) Confluence
4 22 (1.14%) CMS
5 21 (1.09%) Apache
5 21 (1.09%) Jupyter
5 21 (1.09%) nginx
6 18 (0.93%) Apache Spark
7 9 (0.47%) IIS
8 6 (0.31%) Appian
8 6 (0.31%) Exchange Server 2000
9 5 (0.26%) SharePoint 2010
9 5 (0.26%) SharePoint 2013
10 4 (0.21%) SAS
10 4 (0.21%) Umbraco
11 2 (0.10%) Documentum
11 2 (0.10%) Exchange Server 2010
11 2 (0.10%) Exchange Server 2013
11 2 (0.10%) MS Project Server
12 1 (0.052%) Skype for Business
Applications
1 144 (7.48%) Microsoft Office
2 118 (6.13%) Microsoft Excel
3 44 (2.28%) Microsoft PowerPoint
4 19 (0.99%) Microsoft Project
5 8 (0.42%) MS Visio
6 6 (0.31%) Chatbot
7 5 (0.26%) Spreadsheet
8 3 (0.16%) AutoCAD
8 3 (0.16%) InDesign
8 3 (0.16%) Photoshop
8 3 (0.16%) Trello
9 1 (0.052%) Adobe Creative Suite
9 1 (0.052%) Adobe Illustrator
9 1 (0.052%) Solid Edge
9 1 (0.052%) SOLIDWORKS
Business Applications
1 9 (0.47%) Dynamics CRM
2 7 (0.36%) NEC Housing
3 6 (0.31%) Dynamics GP
3 6 (0.31%) Maximo
4 5 (0.26%) Primavera
4 5 (0.26%) SAP HCM
5 4 (0.21%) Magento
5 4 (0.21%) ResourceLink
5 4 (0.21%) SAP ERP
6 3 (0.16%) Oracle ERP
6 3 (0.16%) Remedy ITSM
6 3 (0.16%) Salesforce CRM
6 3 (0.16%) SAP HR
6 3 (0.16%) Shopify
6 3 (0.16%) Workday HCM
7 2 (0.10%) Oracle EBS
8 1 (0.052%) Oracle SCM
8 1 (0.052%) Sage X3
8 1 (0.052%) SAP PP
8 1 (0.052%) SAP WM
Cloud Services
1 337 (17.50%) Microsoft 365
2 276 (14.33%) Azure
3 91 (4.72%) Power Platform
4 81 (4.21%) AWS
5 66 (3.43%) Entra ID
6 55 (2.86%) SaaS
7 33 (1.71%) Azure DevOps
8 32 (1.66%) Amazon S3
9 31 (1.61%) PowerApps
10 27 (1.40%) Dynamics 365
11 25 (1.30%) OneDrive
12 18 (0.93%) MinIO
12 18 (0.93%) OpenShift
13 16 (0.83%) Cloud Computing
14 15 (0.78%) Amazon EC2
14 15 (0.78%) Azure Sentinel
15 14 (0.73%) IaaS
16 13 (0.67%) WhatsApp
17 11 (0.57%) Power Automate
18 9 (0.47%) GCP
Communications & Networking
1 162 (8.41%) Firewall
2 89 (4.62%) LAN
2 89 (4.62%) WAN
3 76 (3.95%) VPN
4 72 (3.74%) Wi-Fi
5 60 (3.12%) DNS
6 55 (2.86%) Network Security
7 48 (2.49%) DHCP
8 43 (2.23%) Wireless
9 40 (2.08%) VoIP
10 34 (1.77%) Internet
11 30 (1.56%) SAN
11 30 (1.56%) VLAN
12 27 (1.40%) TCP/IP
13 26 (1.35%) SD-WAN
14 19 (0.99%) Intranet
15 18 (0.93%) Unified Communications
16 16 (0.83%) NAS
16 16 (0.83%) Remote Desktop
17 14 (0.73%) WLAN
Database & Business Intelligence
1 81 (4.21%) SQL Server
2 53 (2.75%) Relational Database
3 52 (2.70%) Power BI
4 31 (1.61%) Big Data
5 28 (1.45%) MySQL
6 23 (1.19%) RDBMS
7 18 (0.93%) Amazon RDS
7 18 (0.93%) Hadoop
7 18 (0.93%) Presto
8 12 (0.62%) Data Warehouse
9 9 (0.47%) GIS
10 8 (0.42%) NoSQL
11 7 (0.36%) DB2
12 6 (0.31%) PostgreSQL
13 5 (0.26%) Azure SQL Database
13 5 (0.26%) CorVu
13 5 (0.26%) Crystal Reports
13 5 (0.26%) Oracle Database
14 4 (0.21%) Tableau
15 3 (0.16%) Electronic Patient Records
Development Applications
1 49 (2.54%) JIRA
2 31 (1.61%) Jenkins
3 18 (0.93%) Atlassian Bamboo
4 11 (0.57%) Robot Framework
5 10 (0.52%) Team Foundation Server
6 8 (0.42%) Git
7 4 (0.21%) Visual Studio
8 2 (0.10%) Appium
8 2 (0.10%) Bitbucket
8 2 (0.10%) Cypress.io
8 2 (0.10%) GitLab
8 2 (0.10%) JMeter
8 2 (0.10%) Postman
8 2 (0.10%) REST Assured
8 2 (0.10%) Selenium
8 2 (0.10%) Serenity BDD
8 2 (0.10%) SpecFlow
9 1 (0.052%) MSI
9 1 (0.052%) Visual Studio Team System
General
1 722 (37.49%) Social Skills
2 412 (21.39%) Finance
3 176 (9.14%) Public Sector
4 168 (8.72%) Analytical Skills
5 135 (7.01%) Inclusion and Diversity
6 100 (5.19%) Retail
7 96 (4.98%) Legal
8 84 (4.36%) Marketing
9 79 (4.10%) Organisational Skills
10 58 (3.01%) Law
11 57 (2.96%) Telecoms
12 40 (2.08%) Influencing Skills
13 39 (2.02%) Aerospace
14 33 (1.71%) Manufacturing
15 27 (1.40%) Fire and Rescue
16 26 (1.35%) Local Government
16 26 (1.35%) Presentation Skills
17 24 (1.25%) Documentation Skills
18 22 (1.14%) Banking
19 19 (0.99%) Military
Job Titles
1 280 (14.54%) Service Manager
2 231 (11.99%) Analyst
3 217 (11.27%) Delivery Manager
3 217 (11.27%) Service Delivery Manager
4 209 (10.85%) IT Manager
5 185 (9.61%) Lead
6 140 (7.27%) IT Support
7 128 (6.65%) Senior
8 111 (5.76%) Consultant
9 85 (4.41%) Support Engineer
10 82 (4.26%) Support Analyst
11 77 (4.00%) Developer
11 77 (4.00%) Infrastructure Engineer
12 75 (3.89%) IT Engineer
13 69 (3.58%) IT Analyst
14 66 (3.43%) Team Leader
15 64 (3.32%) IT Services Manager
16 59 (3.06%) Project Manager
17 56 (2.91%) Architect
18 51 (2.65%) Service Analyst
Libraries, Frameworks & Software Standards
1 43 (2.23%) .NET
2 41 (2.13%) EDI
3 30 (1.56%) HTML
4 18 (0.93%) ActiveMQ
4 18 (0.93%) Apache NiFi
4 18 (0.93%) Elastic Stack
4 18 (0.93%) RabbitMQ
4 18 (0.93%) YAML
5 16 (0.83%) .NET Framework
5 16 (0.83%) CSS
6 11 (0.57%) Middleware
6 11 (0.57%) XML
7 9 (0.47%) AngularJS
7 9 (0.47%) ASP.NET
8 8 (0.42%) cXML
8 8 (0.42%) EDIFACT
9 7 (0.36%) .NET Core
10 6 (0.31%) Flash
10 6 (0.31%) REST
11 4 (0.21%) Entity Framework
Miscellaneous
1 115 (5.97%) Self-Motivation
2 95 (4.93%) Driving Licence
3 91 (4.72%) Management Information System
4 80 (4.15%) Data Centre
5 40 (2.08%) Product Ownership
6 30 (1.56%) Fat Client
6 30 (1.56%) Thin Client
7 29 (1.51%) Enterprise Software
8 28 (1.45%) Onboarding
9 24 (1.25%) Public Cloud
10 22 (1.14%) Security Operations Centre
11 20 (1.04%) Hybrid Cloud
11 20 (1.04%) PMI
12 19 (0.99%) Analytical Mindset
12 19 (0.99%) Mainframe
13 17 (0.88%) Low-Code
14 16 (0.83%) Replication
15 13 (0.67%) Cyber Defence
15 13 (0.67%) Virtual Team
16 12 (0.62%) PropTech
Operating Systems
1 318 (16.51%) Windows
2 130 (6.75%) Linux
3 107 (5.56%) Windows Server
4 99 (5.14%) Windows 10
5 40 (2.08%) Unix
6 28 (1.45%) Apple iOS
7 27 (1.40%) Android
8 24 (1.25%) Windows 7
8 24 (1.25%) Windows Server 2019
9 20 (1.04%) Mac OS X
9 20 (1.04%) Windows Server 2012
9 20 (1.04%) Windows Server 2016
10 14 (0.73%) Mac OS
11 8 (0.42%) Windows Server 2008
12 6 (0.31%) Ubuntu
13 4 (0.21%) Red Hat Enterprise Linux
13 4 (0.21%) Windows 8
14 1 (0.052%) CentOS
14 1 (0.052%) Data ONTAP
14 1 (0.052%) Windows XP
Processes & Methodologies
1 675 (35.05%) ITIL
2 388 (20.15%) Customer Service
3 373 (19.37%) Problem-Solving
4 371 (19.26%) Service Management
5 315 (16.36%) Continuous Improvement
6 269 (13.97%) ITSM
7 255 (13.24%) Agile
8 244 (12.67%) Project Management
9 206 (10.70%) Change Management
10 192 (9.97%) Actionable Insight
11 185 (9.61%) Stakeholder Management
12 160 (8.31%) Incident Management
13 150 (7.79%) Cybersecurity
13 150 (7.79%) Mentoring
14 141 (7.32%) Project Delivery
15 139 (7.22%) DevOps
16 128 (6.65%) Roadmaps
17 118 (6.13%) Coaching
18 117 (6.07%) Problem Management
19 102 (5.30%) Service Design
Programming Languages
1 97 (5.04%) SQL
2 58 (3.01%) Python
3 53 (2.75%) PowerShell
4 40 (2.08%) Bash
5 32 (1.66%) C#
6 31 (1.61%) JavaScript
7 25 (1.30%) Java
8 19 (0.99%) COBOL
9 18 (0.93%) Shell Script
10 13 (0.67%) T-SQL
11 8 (0.42%) ActionScript
11 8 (0.42%) ActionScript 2.0
12 6 (0.31%) TypeScript
13 5 (0.26%) VB
14 4 (0.21%) Kotlin
15 3 (0.16%) PHP
16 2 (0.10%) VBScript
17 1 (0.052%) C
17 1 (0.052%) C++
17 1 (0.052%) R
Qualifications
1 292 (15.16%) Degree
2 253 (13.14%) Security Cleared
3 115 (5.97%) SC Cleared
4 61 (3.17%) ITIL Certification
5 58 (3.01%) DV Cleared
6 48 (2.49%) Cisco Certification
7 42 (2.18%) PMI Certification
8 41 (2.13%) Microsoft Certification
9 39 (2.02%) CISSP
9 39 (2.02%) ITIL Foundation Certificate
10 38 (1.97%) Computer Science Degree
11 36 (1.87%) CTC Cleared
12 29 (1.51%) CCNA
12 29 (1.51%) PMP
13 23 (1.19%) DBS Check
14 22 (1.14%) CCNP
15 20 (1.04%) AWS Certification
16 19 (0.99%) BPSS Clearance
17 15 (0.78%) APMG
17 15 (0.78%) CISM
Quality Assurance & Compliance
1 215 (11.16%) SLA
2 61 (3.17%) GDPR
3 56 (2.91%) QA
4 45 (2.34%) Cyber Essentials
5 38 (1.97%) Accessibility
6 35 (1.82%) ISO/IEC 27001
7 30 (1.56%) PMO
8 13 (0.67%) Data Quality
9 7 (0.36%) ISO 9001
10 6 (0.31%) ISO/IEC 20000
11 5 (0.26%) Actionable Recommendations
11 5 (0.26%) Cyber Essentials PLUS
11 5 (0.26%) TickIT
12 4 (0.21%) NIST
12 4 (0.21%) PCI DSS
13 3 (0.16%) ISO 14001
14 2 (0.10%) HIPAA
14 2 (0.10%) ISO 22301
14 2 (0.10%) NCSC
14 2 (0.10%) Sarbanes-Oxley
System Software
1 234 (12.15%) Active Directory
2 77 (4.00%) VMware Infrastructure
3 42 (2.18%) Hyper-V
4 25 (1.30%) vSphere
5 20 (1.04%) Docker
6 14 (0.73%) Virtual Desktop
7 12 (0.62%) Virtual Machines
8 11 (0.57%) Firmware
9 9 (0.47%) VMware ESXi
10 7 (0.36%) Virtual Servers
11 3 (0.16%) BitLocker
12 1 (0.052%) DFS Replication
12 1 (0.052%) Microsoft Virtual Server
12 1 (0.052%) XenDesktop
Systems Management
1 76 (3.95%) Microsoft Intune
2 73 (3.79%) SCCM
3 39 (2.02%) Kubernetes
4 33 (1.71%) Ansible
5 23 (1.19%) Terraform
6 21 (1.09%) WSUS
7 19 (0.99%) Grafana
8 18 (0.93%) HAProxy
8 18 (0.93%) Prometheus
9 8 (0.42%) ZABBIX
10 6 (0.31%) Jamf Pro
10 6 (0.31%) Microsoft Data Protection Manager
10 6 (0.31%) SCDPM
11 5 (0.26%) Single Sign-On
11 5 (0.26%) vCenter Server
12 4 (0.21%) Puppet
12 4 (0.21%) SmoothWall
13 3 (0.16%) Active Directory Federation Services
13 3 (0.16%) Failover Clustering
13 3 (0.16%) Progress Chef
Vendors
1 541 (28.09%) Microsoft
2 136 (7.06%) VMware
3 117 (6.07%) ServiceNow
4 77 (4.00%) Cisco
5 49 (2.54%) Oracle
6 45 (2.34%) Salesforce
7 36 (1.87%) Dell
8 35 (1.82%) Apple
8 35 (1.82%) Veeam
9 33 (1.71%) Citrix
10 29 (1.51%) Meraki
11 28 (1.45%) SAP
12 20 (1.04%) Adobe
13 19 (0.99%) Sophos
13 19 (0.99%) Unisys
14 15 (0.78%) Google
14 15 (0.78%) HP
15 12 (0.62%) iManage
16 11 (0.57%) IBM
17 10 (0.52%) Avaya