Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst salary in the UK excluding London is £25,000 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 340 390 348
Rank change year-on-year +50 -42 +14
Permanent jobs requiring a Service Desk Analyst 523 448 694
As % of all permanent jobs advertised in the UK excluding London 0.73% 0.76% 0.96%
As % of the Job Titles category 0.77% 0.85% 1.01%
Number of salaries quoted 411 358 548
10th Percentile £21,250 £21,250 £19,313
25th Percentile £22,750 £23,500 £21,250
Median annual salary (50th Percentile) £25,000 £25,500 £24,500
Median % change year-on-year -1.96% +4.08% +4.26%
75th Percentile £28,750 £29,188 £27,500
90th Percentile £32,250 £33,750 £30,000
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,946 52,777 68,977
% of permanent jobs with a recognized job title 94.85% 89.21% 95.73%
Number of salaries quoted 47,984 30,164 42,468
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,183 £50,000
Median % change year-on-year -5.98% +6.37% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the UK excluding London.

Salary trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 19 May 2024.

Salary histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +108 197 £24,150 -0.72% 30
North West +31 95 £23,500 -6.00% 13
South East -64 88 £26,000 - 22
Midlands +26 83 £27,500 - 15
Yorkshire +118 77 £24,500 +6.52% 14
South West +29 60 £27,500 +1.85% 14
East of England +16 57 £26,500 +10.42% 13
West Midlands +26 54 £25,000 -12.28% 8
East Midlands +2 29 £28,165 +9.38% 7
North East +11 25 £24,500 - 4
Scotland -89 21 £27,750 +11.00% 5
Wales +6 15 £25,500 +2.00% 3
Northern Ireland - 2 £31,500 - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 19 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 290 (55.45%) Microsoft
2 262 (50.10%) Social Skills
3 232 (44.36%) Windows
4 226 (43.21%) Customer Service
5 224 (42.83%) Active Directory
6 223 (42.64%) Microsoft 365
7 159 (30.40%) ITIL
8 139 (26.58%) Problem-Solving
9 109 (20.84%) Microsoft Office
10 90 (17.21%) SLA
11 69 (13.19%) Analytical Skills
12 64 (12.24%) Incident Management
13 62 (11.85%) Windows 10
14 58 (11.09%) ITSM
14 58 (11.09%) Windows Server
15 54 (10.33%) LAN
15 54 (10.33%) Azure
16 53 (10.13%) ServiceNow
17 46 (8.80%) Microsoft Exchange
18 43 (8.22%) TCP/IP
18 43 (8.22%) Retail
19 42 (8.03%) VPN
20 39 (7.46%) Finance
21 38 (7.27%) Service Management
21 38 (7.27%) DNS
21 38 (7.27%) Time Management
22 37 (7.07%) Android
22 37 (7.07%) Telecoms
23 36 (6.88%) WAN
24 35 (6.69%) Law

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (8.80%) Microsoft Exchange
2 29 (5.54%) SharePoint
3 3 (0.57%) Exchange Server 2013
3 3 (0.57%) IBM Notes
4 2 (0.38%) Confluence
4 2 (0.38%) Exchange Server 2003
4 2 (0.38%) Exchange Server 2007
4 2 (0.38%) Exchange Server 2010
5 1 (0.19%) Skype for Business
Applications
1 109 (20.84%) Microsoft Office
2 18 (3.44%) Microsoft Excel
3 10 (1.91%) Microsoft PowerPoint
4 2 (0.38%) Chatbot
4 2 (0.38%) Microsoft Project
4 2 (0.38%) MS Visio
Business Applications
1 2 (0.38%) assyst
2 1 (0.19%) Remedy ITSM
Cloud Services
1 223 (42.64%) Microsoft 365
2 54 (10.33%) Azure
3 23 (4.40%) SaaS
4 16 (3.06%) Entra ID
5 11 (2.10%) Mimecast
6 4 (0.76%) OneDrive
7 2 (0.38%) AWS
7 2 (0.38%) Dynamics 365
7 2 (0.38%) PaaS
8 1 (0.19%) Cloud Computing
8 1 (0.19%) GCP
8 1 (0.19%) Power Platform
Communications & Networking
1 54 (10.33%) LAN
2 43 (8.22%) TCP/IP
3 42 (8.03%) VPN
4 38 (7.27%) DNS
5 36 (6.88%) WAN
6 35 (6.69%) Firewall
7 34 (6.50%) VoIP
8 27 (5.16%) DHCP
9 20 (3.82%) Wireless
10 17 (3.25%) Internet
11 12 (2.29%) Remote Desktop
12 11 (2.10%) Broadband
13 9 (1.72%) Wi-Fi
14 4 (0.76%) Cisco IOS
15 3 (0.57%) VLAN
16 1 (0.19%) Intranet
16 1 (0.19%) IP Telephony
16 1 (0.19%) PBX
16 1 (0.19%) SAN
16 1 (0.19%) Skype
Database & Business Intelligence
1 4 (0.76%) SQL Server
2 2 (0.38%) SQL Server Integration Services
2 2 (0.38%) SQL Server Reporting Services
3 1 (0.19%) Amazon RDS
3 1 (0.19%) Oracle Reports
3 1 (0.19%) Power BI
Development Applications
1 22 (4.21%) JIRA
General
1 262 (50.10%) Social Skills
2 69 (13.19%) Analytical Skills
3 43 (8.22%) Retail
4 39 (7.46%) Finance
5 37 (7.07%) Telecoms
6 35 (6.69%) Law
7 20 (3.82%) Digital Economy
8 16 (3.06%) Public Sector
9 14 (2.68%) Inclusion and Diversity
10 11 (2.10%) Legal
11 8 (1.53%) French Language
11 8 (1.53%) German Language
11 8 (1.53%) Organisational Skills
12 7 (1.34%) Documentation Skills
13 6 (1.15%) Italian Language
13 6 (1.15%) Portuguese Language
13 6 (1.15%) Spanish Language
13 6 (1.15%) Swedish Language
13 6 (1.15%) Turkish Language
14 4 (0.76%) Advertising
Libraries, Frameworks & Software Standards
1 16 (3.06%) OLE
Miscellaneous
1 28 (5.35%) Smartphone
2 21 (4.02%) Self-Motivation
3 20 (3.82%) Driving Licence
4 16 (3.06%) Data Centre
4 16 (3.06%) Management Information System
5 13 (2.49%) Team-Oriented Environment
6 9 (1.72%) Life Science
7 8 (1.53%) Replication
8 3 (0.57%) EPoS
8 3 (0.57%) Mainframe
9 2 (0.38%) CCTV
9 2 (0.38%) iPad
9 2 (0.38%) Mobile Computing
9 2 (0.38%) Smart City
9 2 (0.38%) Video Conferencing
10 1 (0.19%) Data Protection Act
10 1 (0.19%) e-Learning
10 1 (0.19%) iPhone
10 1 (0.19%) Renewable Energy
10 1 (0.19%) Wiki
Operating Systems
1 232 (44.36%) Windows
2 62 (11.85%) Windows 10
3 58 (11.09%) Windows Server
4 37 (7.07%) Android
5 14 (2.68%) Apple iOS
5 14 (2.68%) Windows Server 2019
6 13 (2.49%) Windows 7
6 13 (2.49%) Windows Server 2016
7 6 (1.15%) Unix
7 6 (1.15%) Windows Server 2012
8 5 (0.96%) Windows Server 2008
9 3 (0.57%) Linux
9 3 (0.57%) Mac OS
10 2 (0.38%) Windows 8
10 2 (0.38%) Windows Server 2003
Processes & Methodologies
1 226 (43.21%) Customer Service
2 159 (30.40%) ITIL
3 139 (26.58%) Problem-Solving
4 64 (12.24%) Incident Management
5 58 (11.09%) ITSM
6 38 (7.27%) Service Management
6 38 (7.27%) Time Management
7 29 (5.54%) Service Delivery
8 24 (4.59%) Root Cause Analysis
9 22 (4.21%) Customer Experience
10 21 (4.02%) Collaborative Working
11 19 (3.63%) Change Management
11 19 (3.63%) Problem Management
12 18 (3.44%) Statistics
13 15 (2.87%) CRM
14 14 (2.68%) Ticket Management
15 11 (2.10%) Decision-Making
15 11 (2.10%) Document Management
15 11 (2.10%) Proactive Monitoring
16 10 (1.91%) Asset Management
Programming Languages
1 16 (3.06%) R
2 12 (2.29%) SQL
3 5 (0.96%) PowerShell
Qualifications
1 32 (6.12%) Degree
2 24 (4.59%) A+ Certification
2 24 (4.59%) Microsoft Certification
3 15 (2.87%) Security Cleared
4 14 (2.68%) ITIL Certification
5 10 (1.91%) DV Cleared
6 8 (1.53%) ITIL Foundation Certificate
7 7 (1.34%) NVQ Level 3
8 6 (1.15%) MCP
9 5 (0.96%) DBS Check
9 5 (0.96%) SC Cleared
10 3 (0.57%) MCITP
10 3 (0.57%) MCSA
11 2 (0.38%) CompTIA Security+
11 2 (0.38%) HND
12 1 (0.19%) CCA
12 1 (0.19%) Citrix Certification
12 1 (0.19%) MCDST
12 1 (0.19%) MCSE
12 1 (0.19%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 90 (17.21%) SLA
2 17 (3.25%) GDPR
3 4 (0.76%) ISO 9001
4 3 (0.57%) ISO 14001
4 3 (0.57%) ISO/IEC 27001
5 1 (0.19%) Accessibility
System Software
1 224 (42.83%) Active Directory
2 9 (1.72%) Hyper-V
2 9 (1.72%) vSphere
3 7 (1.34%) VMware Infrastructure
4 4 (0.76%) XenApp
4 4 (0.76%) XenDesktop
5 2 (0.38%) Citrix Hypervisor
6 1 (0.19%) BitLocker
6 1 (0.19%) Terminal Services
6 1 (0.19%) VMware ESXi
Systems Management
1 20 (3.82%) Microsoft Intune
2 14 (2.68%) SCCM
3 1 (0.19%) IBM BigFix
3 1 (0.19%) Tivoli
Vendors
1 290 (55.45%) Microsoft
2 53 (10.13%) ServiceNow
3 20 (3.82%) Citrix
3 20 (3.82%) VMware
4 19 (3.63%) Cisco
5 14 (2.68%) Apple
5 14 (2.68%) Dell
6 11 (2.10%) HP
6 11 (2.10%) Virgin Media
7 10 (1.91%) iManage
7 10 (1.91%) NetApp
8 8 (1.53%) Remedy
8 8 (1.53%) Veeam
9 6 (1.15%) Aderant
10 5 (0.96%) Google
10 5 (0.96%) Splunk
11 3 (0.57%) Lotus
11 3 (0.57%) Sophos
11 3 (0.57%) Sun
12 2 (0.38%) Commvault