Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst salary in the UK excluding London is £25,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 343 398 345
Rank change year-on-year +55 -53 +21
Permanent jobs requiring a Service Desk Analyst 528 444 702
As % of all permanent jobs advertised in the UK excluding London 0.73% 0.76% 0.96%
As % of the Job Titles category 0.77% 0.85% 1.01%
Number of salaries quoted 415 355 555
10th Percentile £21,303 £21,250 £19,313
25th Percentile £22,750 £23,500 £21,250
Median annual salary (50th Percentile) £25,000 £25,500 £24,500
Median % change year-on-year -1.96% +4.08% +4.26%
75th Percentile £28,750 £29,000 £27,500
90th Percentile £32,250 £33,750 £30,000
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 68,862 52,395 69,656
% of permanent jobs with a recognized job title 94.90% 89.16% 95.72%
Number of salaries quoted 48,635 29,827 42,609
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,250 £50,173
Median % change year-on-year -6.10% +6.13% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the UK excluding London.

Salary trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 23 May 2024.

Salary histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +112 197 £24,150 -0.72% 24
North West +29 95 £23,500 -6.00% 9
South East -49 89 £26,000 - 14
Midlands +18 83 £27,500 - 11
Yorkshire +116 78 £24,500 +6.52% 12
South West +23 61 £27,500 +0.92% 13
East of England +24 60 £26,500 +10.42% 15
West Midlands +22 54 £25,000 -12.28% 6
East Midlands +7 29 £28,165 +9.38% 5
North East +7 24 £24,500 -2.00% 4
Scotland -76 21 £27,750 +11.00% 3
Wales +11 15 £25,500 +2.00% 3
Northern Ireland - 2 £31,500 - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 23 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 292 (55.30%) Microsoft
2 262 (49.62%) Social Skills
3 235 (44.51%) Windows
4 229 (43.37%) Customer Service
5 227 (42.99%) Active Directory
6 225 (42.61%) Microsoft 365
7 160 (30.30%) ITIL
8 139 (26.33%) Problem-Solving
9 113 (21.40%) Microsoft Office
10 91 (17.23%) SLA
11 69 (13.07%) Analytical Skills
12 64 (12.12%) Windows 10
12 64 (12.12%) Incident Management
13 58 (10.98%) ITSM
14 57 (10.80%) Windows Server
15 56 (10.61%) ServiceNow
16 54 (10.23%) LAN
17 53 (10.04%) Azure
18 48 (9.09%) Microsoft Exchange
19 43 (8.14%) TCP/IP
20 42 (7.95%) VPN
20 42 (7.95%) Retail
21 41 (7.77%) Finance
22 39 (7.39%) Android
23 38 (7.20%) Time Management
23 38 (7.20%) DNS
24 37 (7.01%) Telecoms
24 37 (7.01%) Firewall
24 37 (7.01%) Service Management
25 36 (6.82%) WAN

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (9.09%) Microsoft Exchange
2 29 (5.49%) SharePoint
3 3 (0.57%) IBM Notes
4 2 (0.38%) Confluence
4 2 (0.38%) Exchange Server 2003
4 2 (0.38%) Exchange Server 2007
4 2 (0.38%) Exchange Server 2010
4 2 (0.38%) Exchange Server 2013
Applications
1 113 (21.40%) Microsoft Office
2 18 (3.41%) Microsoft Excel
3 10 (1.89%) Microsoft PowerPoint
4 2 (0.38%) Chatbot
4 2 (0.38%) Microsoft Project
4 2 (0.38%) MS Visio
Business Applications
1 2 (0.38%) assyst
2 1 (0.19%) Remedy ITSM
Cloud Services
1 225 (42.61%) Microsoft 365
2 53 (10.04%) Azure
3 23 (4.36%) SaaS
4 16 (3.03%) Entra ID
5 12 (2.27%) Mimecast
6 4 (0.76%) OneDrive
7 2 (0.38%) Dynamics 365
7 2 (0.38%) PaaS
8 1 (0.19%) AWS
8 1 (0.19%) Power Platform
Communications & Networking
1 54 (10.23%) LAN
2 43 (8.14%) TCP/IP
3 42 (7.95%) VPN
4 38 (7.20%) DNS
5 37 (7.01%) Firewall
6 36 (6.82%) WAN
7 34 (6.44%) VoIP
8 27 (5.11%) DHCP
9 20 (3.79%) Wireless
10 17 (3.22%) Internet
11 12 (2.27%) Remote Desktop
12 11 (2.08%) Broadband
13 9 (1.70%) Wi-Fi
14 4 (0.76%) Cisco IOS
15 3 (0.57%) VLAN
16 2 (0.38%) SAN
17 1 (0.19%) Intranet
17 1 (0.19%) IP Telephony
17 1 (0.19%) PBX
17 1 (0.19%) Structured Cabling
Database & Business Intelligence
1 4 (0.76%) SQL Server
2 2 (0.38%) SQL Server Integration Services
2 2 (0.38%) SQL Server Reporting Services
3 1 (0.19%) Oracle Reports
3 1 (0.19%) Power BI
Development Applications
1 21 (3.98%) JIRA
General
1 262 (49.62%) Social Skills
2 69 (13.07%) Analytical Skills
3 42 (7.95%) Retail
4 41 (7.77%) Finance
5 37 (7.01%) Telecoms
6 34 (6.44%) Law
7 20 (3.79%) Digital Economy
8 16 (3.03%) Public Sector
9 14 (2.65%) Inclusion and Diversity
10 11 (2.08%) Legal
11 8 (1.52%) French Language
11 8 (1.52%) German Language
11 8 (1.52%) Organisational Skills
12 7 (1.33%) Documentation Skills
13 6 (1.14%) Italian Language
13 6 (1.14%) Portuguese Language
13 6 (1.14%) Spanish Language
13 6 (1.14%) Swedish Language
13 6 (1.14%) Turkish Language
14 4 (0.76%) Advertising
Libraries, Frameworks & Software Standards
1 16 (3.03%) OLE
Miscellaneous
1 28 (5.30%) Smartphone
2 21 (3.98%) Driving Licence
2 21 (3.98%) Self-Motivation
3 16 (3.03%) Data Centre
3 16 (3.03%) Management Information System
4 13 (2.46%) Team-Oriented Environment
5 9 (1.70%) Life Science
5 9 (1.70%) Replication
6 4 (0.76%) iPad
7 3 (0.57%) EPoS
7 3 (0.57%) iPhone
7 3 (0.57%) Mainframe
8 2 (0.38%) CCTV
8 2 (0.38%) Mobile Computing
8 2 (0.38%) Smart City
8 2 (0.38%) Video Conferencing
9 1 (0.19%) Data Protection Act
9 1 (0.19%) e-Learning
9 1 (0.19%) Renewable Energy
9 1 (0.19%) Wiki
Operating Systems
1 235 (44.51%) Windows
2 64 (12.12%) Windows 10
3 57 (10.80%) Windows Server
4 39 (7.39%) Android
5 16 (3.03%) Apple iOS
6 14 (2.65%) Windows Server 2019
7 13 (2.46%) Windows 7
7 13 (2.46%) Windows Server 2016
8 6 (1.14%) Unix
8 6 (1.14%) Windows Server 2012
9 5 (0.95%) Windows Server 2008
10 3 (0.57%) Linux
10 3 (0.57%) Mac OS
11 2 (0.38%) Windows 8
11 2 (0.38%) Windows Server 2003
Processes & Methodologies
1 229 (43.37%) Customer Service
2 160 (30.30%) ITIL
3 139 (26.33%) Problem-Solving
4 64 (12.12%) Incident Management
5 58 (10.98%) ITSM
6 38 (7.20%) Time Management
7 37 (7.01%) Service Management
8 28 (5.30%) Service Delivery
9 24 (4.55%) Root Cause Analysis
10 23 (4.36%) Customer Experience
11 21 (3.98%) Collaborative Working
12 19 (3.60%) Change Management
12 19 (3.60%) Problem Management
13 18 (3.41%) Statistics
14 15 (2.84%) Ticket Management
15 14 (2.65%) CRM
16 12 (2.27%) Decision-Making
17 11 (2.08%) Document Management
17 11 (2.08%) Proactive Monitoring
18 10 (1.89%) Asset Management
Programming Languages
1 16 (3.03%) R
2 11 (2.08%) SQL
3 6 (1.14%) PowerShell
Qualifications
1 32 (6.06%) Degree
2 24 (4.55%) A+ Certification
3 23 (4.36%) Microsoft Certification
4 15 (2.84%) Security Cleared
5 13 (2.46%) ITIL Certification
6 10 (1.89%) DV Cleared
7 8 (1.52%) ITIL Foundation Certificate
8 7 (1.33%) MCP
8 7 (1.33%) NVQ Level 3
9 5 (0.95%) DBS Check
9 5 (0.95%) SC Cleared
10 3 (0.57%) MCITP
11 2 (0.38%) CompTIA Security+
11 2 (0.38%) HND
11 2 (0.38%) MCSA
12 1 (0.19%) BC Cleared
12 1 (0.19%) CCA
12 1 (0.19%) Citrix Certification
12 1 (0.19%) MCDST
Quality Assurance & Compliance
1 91 (17.23%) SLA
2 16 (3.03%) GDPR
3 4 (0.76%) ISO 9001
4 3 (0.57%) ISO 14001
4 3 (0.57%) ISO/IEC 27001
5 1 (0.19%) Accessibility
System Software
1 227 (42.99%) Active Directory
2 10 (1.89%) Hyper-V
3 9 (1.70%) vSphere
4 7 (1.33%) VMware Infrastructure
5 5 (0.95%) XenApp
5 5 (0.95%) XenDesktop
6 2 (0.38%) Citrix Hypervisor
7 1 (0.19%) BitLocker
7 1 (0.19%) Terminal Services
7 1 (0.19%) VMware ESXi
Systems Management
1 20 (3.79%) Microsoft Intune
2 15 (2.84%) SCCM
3 1 (0.19%) Backup Exec
3 1 (0.19%) IBM BigFix
3 1 (0.19%) Symantec Endpoint Protection
3 1 (0.19%) Tivoli
Vendors
1 292 (55.30%) Microsoft
2 56 (10.61%) ServiceNow
3 20 (3.79%) Citrix
3 20 (3.79%) VMware
4 19 (3.60%) Cisco
5 15 (2.84%) Dell
6 14 (2.65%) Apple
7 11 (2.08%) HP
7 11 (2.08%) Virgin Media
8 10 (1.89%) iManage
8 10 (1.89%) NetApp
9 9 (1.70%) Veeam
10 8 (1.52%) Remedy
11 6 (1.14%) Aderant
12 5 (0.95%) Splunk
13 4 (0.76%) Google
14 3 (0.57%) Lotus
14 3 (0.57%) Sophos
14 3 (0.57%) Sun
15 2 (0.38%) SAP