Service Desk Engineer Jobs in the UK excluding London

Service Desk Engineer
UK > UK excluding London

The median Service Desk Engineer salary in the UK excluding London is £31,500 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 677 644 765
Rank change year-on-year -33 +121 -187
Permanent jobs requiring a Service Desk Engineer 98 110 107
As % of all permanent jobs advertised in the UK excluding London 0.13% 0.19% 0.15%
As % of the Job Titles category 0.14% 0.21% 0.15%
Number of salaries quoted 92 108 94
10th Percentile £23,500 £23,350 £21,250
25th Percentile £25,500 £26,000 £23,000
Median annual salary (50th Percentile) £31,500 £27,500 £26,500
Median % change year-on-year +14.55% +3.77% +8.16%
75th Percentile £36,500 £34,563 £31,500
90th Percentile £38,000 £36,000 £35,000
UK median annual salary £31,500 £28,500 £28,500
% change year-on-year +10.53% - +14.00%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 70,239 51,739 70,521
% of permanent jobs with a recognized job title 94.92% 89.07% 95.69%
Number of salaries quoted 49,597 29,705 42,866
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,173
Median % change year-on-year -6.54% +6.63% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Engineer in the UK excluding London.

Salary trend for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Engineer in the UK excluding London over the 6 months to 28 May 2024.

Salary histogram for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK excluding London region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands -1 20 £24,000 -12.73% 10
South East -16 20 £31,500 +8.62% 4
North of England +41 18 £26,000 -5.45% 8
South West -17 18 £34,000 +30.77% 8
West Midlands +20 17 £24,000 -20.00% 6
Northern Ireland +35 16 £35,000 +7.69% 1
North West +9 14 £26,000 -25.71% 1
East of England -8 6 £25,000 -7.41% 11
Yorkshire +71 4 £27,000 -1.82% 6
East Midlands -21 3 £32,500 +19.27% 4
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 28 May 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Engineer in the job title.

1 85 (86.73%) Microsoft 365
2 62 (63.27%) Active Directory
3 57 (58.16%) Microsoft
4 39 (39.80%) Customer Service
5 36 (36.73%) SharePoint
6 33 (33.67%) Social Skills
7 32 (32.65%) Windows
8 31 (31.63%) Azure
9 25 (25.51%) Analytical Skills
10 22 (22.45%) SLA
11 21 (21.43%) Service Management
11 21 (21.43%) Law
11 21 (21.43%) Incident Management
12 20 (20.41%) Mentoring
13 19 (19.39%) Customer Experience
13 19 (19.39%) Microsoft Exchange
14 18 (18.37%) Entra ID
15 17 (17.35%) Marketing
16 16 (16.33%) Manufacturing
16 16 (16.33%) Coaching
16 16 (16.33%) Public Sector
17 15 (15.31%) Telecoms
18 14 (14.29%) Electronics
18 14 (14.29%) Finance
18 14 (14.29%) SAP
18 14 (14.29%) Business Intelligence
18 14 (14.29%) AWS
18 14 (14.29%) Digital Marketing
18 14 (14.29%) Programme Management
19 13 (13.27%) VMware

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (36.73%) SharePoint
2 19 (19.39%) Microsoft Exchange
Applications
1 10 (10.20%) Microsoft Office
Cloud Services
1 85 (86.73%) Microsoft 365
2 31 (31.63%) Azure
3 18 (18.37%) Entra ID
4 14 (14.29%) AWS
5 9 (9.18%) OneDrive
6 6 (6.12%) Cloud Computing
7 1 (1.02%) PaaS
7 1 (1.02%) SaaS
7 1 (1.02%) WhatsApp
Communications & Networking
1 11 (11.22%) VPN
2 7 (7.14%) Firewall
3 6 (6.12%) DHCP
3 6 (6.12%) DNS
3 6 (6.12%) VLAN
4 5 (5.10%) LAN
4 5 (5.10%) WAN
5 4 (4.08%) Remote Desktop
5 4 (4.08%) SAN
6 3 (3.06%) IPsec
6 3 (3.06%) Wi-Fi
7 2 (2.04%) TCP/IP
7 2 (2.04%) Wireless
8 1 (1.02%) Ethernet
8 1 (1.02%) Unified Communications
8 1 (1.02%) VoIP
Database & Business Intelligence
1 1 (1.02%) SQL Server
General
1 33 (33.67%) Social Skills
2 25 (25.51%) Analytical Skills
3 21 (21.43%) Law
4 17 (17.35%) Marketing
5 16 (16.33%) Manufacturing
5 16 (16.33%) Public Sector
6 15 (15.31%) Telecoms
7 14 (14.29%) Electronics
7 14 (14.29%) Finance
8 2 (2.04%) Fire and Rescue
8 2 (2.04%) Local Government
9 1 (1.02%) Legal
9 1 (1.02%) Pharmaceutical
9 1 (1.02%) Retail
Miscellaneous
1 10 (10.20%) Driving Licence
2 4 (4.08%) Self-Motivation
3 3 (3.06%) Replication
4 2 (2.04%) Management Information System
5 1 (1.02%) CMDB
5 1 (1.02%) Data Protection Act
5 1 (1.02%) EPoS
5 1 (1.02%) NHS
5 1 (1.02%) Smartphone
Operating Systems
1 32 (32.65%) Windows
2 12 (12.24%) Android
2 12 (12.24%) Windows 10
3 11 (11.22%) Windows Server
4 10 (10.20%) Apple iOS
5 6 (6.12%) Mac OS
6 2 (2.04%) Linux
7 1 (1.02%) VMS
7 1 (1.02%) Windows 7
7 1 (1.02%) Windows 8
Processes & Methodologies
1 39 (39.80%) Customer Service
2 21 (21.43%) Incident Management
2 21 (21.43%) Service Management
3 20 (20.41%) Mentoring
4 19 (19.39%) Customer Experience
5 16 (16.33%) Coaching
6 14 (14.29%) Business Intelligence
6 14 (14.29%) Digital Marketing
6 14 (14.29%) Programme Management
7 10 (10.20%) ITIL
7 10 (10.20%) Roadmaps
8 7 (7.14%) Infrastructure Engineering
9 6 (6.12%) Problem-Solving
10 5 (5.10%) ITSM
10 5 (5.10%) Ticket Management
11 4 (4.08%) Problem Management
12 3 (3.06%) Agile
12 3 (3.06%) Asset Management
12 3 (3.06%) Data Security
12 3 (3.06%) Service Delivery
Programming Languages
1 3 (3.06%) PowerShell
Qualifications
1 4 (4.08%) A+ Certification
1 4 (4.08%) MCP
2 3 (3.06%) CCA
2 3 (3.06%) Citrix Certification
3 2 (2.04%) MCITP
3 2 (2.04%) Microsoft Certification
4 1 (1.02%) CCNA
4 1 (1.02%) Cisco Certification
4 1 (1.02%) Degree
4 1 (1.02%) MOS
Quality Assurance & Compliance
1 22 (22.45%) SLA
2 1 (1.02%) GDPR
System Software
1 62 (63.27%) Active Directory
2 8 (8.16%) VMware Infrastructure
3 7 (7.14%) Hyper-V
4 3 (3.06%) XenApp
4 3 (3.06%) XenDesktop
5 2 (2.04%) GPFS
6 1 (1.02%) Virtual Desktop
Systems Management
1 3 (3.06%) Backup Exec
1 3 (3.06%) Microsoft Intune
1 3 (3.06%) Symantec Endpoint Protection
2 1 (1.02%) FortiGate
2 1 (1.02%) SCCM
2 1 (1.02%) SCOM
Vendors
1 57 (58.16%) Microsoft
2 14 (14.29%) SAP
3 13 (13.27%) VMware
4 5 (5.10%) Citrix
5 4 (4.08%) Apple
6 3 (3.06%) Dell
6 3 (3.06%) Fortinet
6 3 (3.06%) N-able
6 3 (3.06%) SolarWinds
6 3 (3.06%) Symantec
6 3 (3.06%) Veeam
6 3 (3.06%) Veritas
7 2 (2.04%) Avaya
7 2 (2.04%) Cisco
8 1 (1.02%) Meraki
8 1 (1.02%) Sage
8 1 (1.02%) ServiceNow