Service Desk Support Analyst Jobs in the UK excluding London

Service Desk Support Analyst
UK > UK excluding London

The median Service Desk Support Analyst salary in the UK excluding London is £26,000 per year, according to job vacancies posted during the 6 months leading to 10 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
10 Jun 2024
Same period 2023 Same period 2022
Rank 731 675 762
Rank change year-on-year -56 +87 -96
Permanent jobs requiring a Service Desk Support Analyst 43 52 99
As % of all permanent jobs advertised in the UK excluding London 0.054% 0.094% 0.13%
As % of the Job Titles category 0.057% 0.11% 0.14%
Number of salaries quoted 40 48 79
10th Percentile £21,000 £22,350 £19,313
25th Percentile £23,750 £23,500 £20,700
Median annual salary (50th Percentile) £26,000 £25,000 £24,793
Median % change year-on-year +4.00% +0.83% +7.80%
75th Percentile £28,325 £30,678 £30,000
90th Percentile £30,775 £37,250 £30,350
UK median annual salary £26,000 £28,000 £26,000
% change year-on-year -7.14% +7.69% +8.33%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 75,349 49,280 72,395
% of permanent jobs with a recognized job title 94.85% 88.83% 95.51%
Number of salaries quoted 52,720 29,285 42,723
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,296
Median % change year-on-year -6.54% +6.37% +5.89%
75th Percentile £63,750 £68,750 £67,500
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Support Analyst in the UK excluding London

Service Desk Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in the UK excluding London.

Salary trend for Service Desk Support Analyst in the UK excluding London

Service Desk Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Support Analyst in the UK excluding London over the 6 months to 10 June 2024.

Salary histogram for Service Desk Support Analyst in the UK excluding London

Service Desk Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the UK excluding London region over the 6 months to 10 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +31 18 £24,500 -20.97%
South East -23 11 £26,000 -5.45%
Yorkshire - 11 £24,500 -
North West -12 7 £21,000 -34.38%
East of England -21 5 £27,500 +14.58%
Midlands -32 3 £27,000 +14.89%
Wales +10 2 £28,750 +15.00%
East Midlands -35 2 £28,250 -
Northern Ireland - 2 £31,500 -
West Midlands -15 1 £26,000 +10.64%
South West -29 1 £35,000 +12.90% 1
Scotland - 1 - -
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 10 June 2024, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Support Analyst in the job title.

1 29 (67.44%) Social Skills
2 25 (58.14%) Active Directory
2 25 (58.14%) Windows
3 22 (51.16%) Microsoft
4 16 (37.21%) Microsoft Office
5 15 (34.88%) Customer Service
5 15 (34.88%) Microsoft 365
5 15 (34.88%) ServiceNow
6 14 (32.56%) Analytical Skills
7 13 (30.23%) Incident Management
8 12 (27.91%) SharePoint
9 11 (25.58%) Cisco
9 11 (25.58%) Dell
9 11 (25.58%) Management Information System
10 10 (23.26%) Telecoms
10 10 (23.26%) Microsoft PowerPoint
10 10 (23.26%) HP
10 10 (23.26%) NetApp
10 10 (23.26%) Microsoft Excel
10 10 (23.26%) Mimecast
10 10 (23.26%) Data Centre
10 10 (23.26%) Proactive Monitoring
11 9 (20.93%) Windows Server
11 9 (20.93%) SaaS
11 9 (20.93%) VoIP
12 8 (18.60%) Analytics
13 7 (16.28%) ITSM
14 6 (13.95%) Coaching
15 5 (11.63%) Windows 10
15 5 (11.63%) ITIL

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (27.91%) SharePoint
2 3 (6.98%) Microsoft Exchange
3 2 (4.65%) Confluence
Applications
1 16 (37.21%) Microsoft Office
2 10 (23.26%) Microsoft Excel
2 10 (23.26%) Microsoft PowerPoint
Business Applications
1 2 (4.65%) assyst
Cloud Services
1 15 (34.88%) Microsoft 365
2 10 (23.26%) Mimecast
3 9 (20.93%) SaaS
4 3 (6.98%) Azure
5 2 (4.65%) Entra ID
6 1 (2.33%) PaaS
Communications & Networking
1 9 (20.93%) VoIP
2 3 (6.98%) Remote Desktop
3 2 (4.65%) DHCP
3 2 (4.65%) DNS
3 2 (4.65%) VPN
4 1 (2.33%) LAN
4 1 (2.33%) WAN
4 1 (2.33%) Wireless
Development Applications
1 2 (4.65%) JIRA
General
1 29 (67.44%) Social Skills
2 14 (32.56%) Analytical Skills
3 10 (23.26%) Telecoms
4 4 (9.30%) Finance
5 3 (6.98%) Legal
6 2 (4.65%) Banking
6 2 (4.65%) Electronics
6 2 (4.65%) Manufacturing
6 2 (4.65%) Marketing
6 2 (4.65%) Public Sector
7 1 (2.33%) Inclusion and Diversity
7 1 (2.33%) Law
7 1 (2.33%) Local Government
Miscellaneous
1 11 (25.58%) Management Information System
2 10 (23.26%) Data Centre
3 2 (4.65%) Smartphone
Operating Systems
1 25 (58.14%) Windows
2 9 (20.93%) Windows Server
3 5 (11.63%) Windows 10
4 2 (4.65%) Windows Server 2016
4 2 (4.65%) Windows Server 2019
5 1 (2.33%) Windows 7
Processes & Methodologies
1 15 (34.88%) Customer Service
2 13 (30.23%) Incident Management
3 10 (23.26%) Proactive Monitoring
4 8 (18.60%) Analytics
5 7 (16.28%) ITSM
6 6 (13.95%) Coaching
7 5 (11.63%) ITIL
8 2 (4.65%) Analytical Thinking
8 2 (4.65%) Business Intelligence
8 2 (4.65%) Customer Experience
8 2 (4.65%) Digital Marketing
8 2 (4.65%) Information Security
8 2 (4.65%) Mentoring
8 2 (4.65%) Problem-Solving
8 2 (4.65%) Programme Management
8 2 (4.65%) Stakeholder Engagement
9 1 (2.33%) Active Listening
9 1 (2.33%) Break/Fix
9 1 (2.33%) Problem Management
9 1 (2.33%) Security Operations
Programming Languages
1 1 (2.33%) PowerShell
Qualifications
1 2 (4.65%) Degree
1 2 (4.65%) ITIL Certification
2 1 (2.33%) A+ Certification
2 1 (2.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (9.30%) SLA
System Software
1 25 (58.14%) Active Directory
2 2 (4.65%) vSphere
3 1 (2.33%) Hyper-V
Vendors
1 22 (51.16%) Microsoft
2 15 (34.88%) ServiceNow
3 11 (25.58%) Cisco
3 11 (25.58%) Dell
4 10 (23.26%) HP
4 10 (23.26%) NetApp
5 4 (9.30%) Citrix
5 4 (9.30%) VMware
6 2 (4.65%) Commvault
6 2 (4.65%) Remedy
6 2 (4.65%) SAP