Service Management Jobs in the UK excluding London

Service Management
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 145 139 147
Rank change year-on-year -6 +8 -3
Permanent jobs citing Service Management 1,403 1,473 1,833
As % of all permanent jobs advertised in the UK excluding London 1.96% 2.50% 2.56%
As % of the Processes & Methodologies category 2.35% 2.61% 2.72%
Number of salaries quoted 983 959 1,166
10th Percentile £25,000 £28,000 £25,500
25th Percentile £31,250 £32,500 £31,680
Median annual salary (50th Percentile) £45,000 £50,000 £47,500
Median % change year-on-year -10.00% +5.26% +5.56%
75th Percentile £61,250 £62,500 £61,066
90th Percentile £70,000 £75,000 £72,250
UK median annual salary £50,000 £55,000 £51,750
% change year-on-year -9.09% +6.28% +3.50%

All Process and Methodology Skills
UK excluding London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,784 56,422 67,505
As % of all permanent jobs advertised in the UK excluding London 83.60% 95.60% 94.12%
Number of salaries quoted 41,279 29,104 41,046
10th Percentile £27,250 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Management in the UK excluding London.

Salary trend for Service Management in the UK excluding London

Service Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Management in the UK excluding London over the 6 months to 17 May 2024.

Salary histogram for Service Management in the UK excluding London

Service Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 17 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +35 420 £44,637 -0.81% 68
South East -17 333 £52,500 - 62
Midlands 0 265 £36,000 -28.00% 62
North West +29 205 £45,000 -5.26% 35
South West -5 177 £47,229 +4.95% 51
West Midlands -9 167 £50,000 -8.26% 36
Yorkshire +39 159 £45,000 -10.00% 20
East Midlands +14 96 £28,500 -24.00% 25
Scotland -43 91 £53,750 -2.27% 20
East of England -16 77 £35,000 -21.06% 24
North East -1 56 £42,407 +16.18% 17
Wales -13 24 £55,802 +8.20% 16
Northern Ireland +32 17 £30,000 -4.76% 7
Channel Islands -3 1 £100,000 +11.11%
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (6.70%) Microsoft Exchange
2 68 (4.85%) SharePoint
3 43 (3.06%) Confluence
4 26 (1.85%) WebLogic
5 20 (1.43%) SAS
6 15 (1.07%) CMS
7 5 (0.36%) SharePoint 2010
7 5 (0.36%) SharePoint 2013
8 4 (0.29%) Exchange Server 2010
8 4 (0.29%) IIS
9 3 (0.21%) Skype for Business
10 1 (0.071%) Apache
10 1 (0.071%) Exchange Server 2013
10 1 (0.071%) Moodle
10 1 (0.071%) WebSphere
Applications
1 119 (8.48%) Microsoft Office
2 65 (4.63%) Microsoft Excel
3 33 (2.35%) Microsoft PowerPoint
4 24 (1.71%) MS Visio
5 8 (0.57%) Microsoft Project
6 6 (0.43%) Trello
7 3 (0.21%) Chatbot
8 1 (0.071%) 1Password
8 1 (0.071%) Spreadsheet
Business Applications
1 35 (2.49%) Remedy ITSM
2 26 (1.85%) Dynamics CRM
3 11 (0.78%) NEC Housing
4 8 (0.57%) PlanetPress Connect
5 5 (0.36%) Dynamics NAV
6 4 (0.29%) SAP IS-U
7 3 (0.21%) NetSuite
8 2 (0.14%) Maximo
8 2 (0.14%) Oracle EBS
8 2 (0.14%) SAP ERP
8 2 (0.14%) Shopify
9 1 (0.071%) Dynamics GP
9 1 (0.071%) Primavera
9 1 (0.071%) SAP S/4HANA
Cloud Services
1 301 (21.45%) Microsoft 365
2 270 (19.24%) Azure
3 102 (7.27%) AWS
4 87 (6.20%) Entra ID
5 46 (3.28%) Power Platform
6 36 (2.57%) Dynamics 365
6 36 (2.57%) SaaS
7 32 (2.28%) OneDrive
8 24 (1.71%) GCP
8 24 (1.71%) OpenShift
9 23 (1.64%) IaaS
10 18 (1.28%) PaaS
10 18 (1.28%) PowerApps
11 15 (1.07%) Power Automate
12 14 (1.00%) Azure Monitor
12 14 (1.00%) Azure Storage
12 14 (1.00%) WhatsApp
13 13 (0.93%) Amazon CloudWatch
13 13 (0.93%) Google Workspace
14 12 (0.86%) Cloud Computing
Communications & Networking
1 111 (7.91%) Firewall
2 86 (6.13%) DNS
3 67 (4.78%) WAN
4 65 (4.63%) LAN
5 62 (4.42%) VPN
6 58 (4.13%) DHCP
7 39 (2.78%) TCP/IP
7 39 (2.78%) Wireless
8 30 (2.14%) Wi-Fi
8 30 (2.14%) WLAN
9 16 (1.14%) Network Security
9 16 (1.14%) SAN
9 16 (1.14%) SD-WAN
10 14 (1.00%) VLAN
11 12 (0.86%) Internet
11 12 (0.86%) Remote Desktop
11 12 (0.86%) VoIP
12 8 (0.57%) Intrusion Detection
12 8 (0.57%) MPLS
13 6 (0.43%) Skype
Database & Business Intelligence
1 52 (3.71%) SQL Server
2 34 (2.42%) Power BI
3 26 (1.85%) Elasticsearch
4 21 (1.50%) MySQL
5 14 (1.00%) Amazon RDS
5 14 (1.00%) Relational Database
6 10 (0.71%) RDBMS
7 9 (0.64%) Data Warehouse
8 5 (0.36%) Geospatial Data
9 3 (0.21%) GIS
9 3 (0.21%) Oracle Database
10 2 (0.14%) Crystal Reports
10 2 (0.14%) DTS
10 2 (0.14%) Oracle Database 12c
10 2 (0.14%) SQL Server Integration Services
11 1 (0.071%) Azure SQL Database
11 1 (0.071%) Data Mining
11 1 (0.071%) Data Vault
11 1 (0.071%) DB2
11 1 (0.071%) Oracle Reports
Development Applications
1 64 (4.56%) JIRA
2 37 (2.64%) GitLab
3 21 (1.50%) Artifactory
4 17 (1.21%) IBM UrbanCode
5 8 (0.57%) SQL Server Management Studio (SSMS)
6 6 (0.43%) MSI
7 4 (0.29%) AdminStudio
7 4 (0.29%) Git
7 4 (0.29%) InstallShield
8 3 (0.21%) Octopus Deploy
8 3 (0.21%) TeamCity
9 1 (0.071%) Bitbucket
9 1 (0.071%) Postman
General
1 587 (41.84%) Social Skills
2 271 (19.32%) Finance
3 228 (16.25%) Analytical Skills
4 159 (11.33%) Public Sector
5 115 (8.20%) Inclusion and Diversity
6 84 (5.99%) Presentation Skills
7 75 (5.35%) Law
8 74 (5.27%) Retail
9 51 (3.64%) Local Government
10 50 (3.56%) Organisational Skills
11 45 (3.21%) Billing
11 45 (3.21%) Police
12 42 (2.99%) Telecoms
13 36 (2.57%) Legal
14 31 (2.21%) Banking
15 30 (2.14%) Influencing Skills
15 30 (2.14%) Manufacturing
16 17 (1.21%) Pharmaceutical
17 14 (1.00%) Games
18 12 (0.86%) Marketing
Job Titles
1 208 (14.83%) Analyst
2 181 (12.90%) Service Manager
3 150 (10.69%) Senior
4 112 (7.98%) Lead
5 109 (7.77%) IT Support
6 103 (7.34%) IT Manager
7 102 (7.27%) Support Analyst
8 95 (6.77%) Architect
9 88 (6.27%) Infrastructure Engineer
10 86 (6.13%) Support Engineer
11 73 (5.20%) Applications Support
11 73 (5.20%) Team Leader
12 66 (4.70%) Delivery Manager
13 63 (4.49%) Service Delivery Manager
14 58 (4.13%) IT Services Manager
15 52 (3.71%) Service Architect
16 51 (3.64%) Applications Support Analyst
17 47 (3.35%) Service Analyst
18 44 (3.14%) IT Analyst
19 43 (3.06%) Administrator
Libraries, Frameworks & Software Standards
1 32 (2.28%) CSS
2 30 (2.14%) HTML
3 26 (1.85%) J2EE
3 26 (1.85%) Java EE
3 26 (1.85%) Spring
4 23 (1.64%) Web Services
5 21 (1.50%) AngularJS
6 20 (1.43%) Twitter Bootstrap
7 14 (1.00%) ARM Templates
8 11 (0.78%) EDI
9 5 (0.36%) Middleware
9 5 (0.36%) NETCONF
10 4 (0.29%) .NET
11 3 (0.21%) .NET Framework
11 3 (0.21%) RabbitMQ
12 2 (0.14%) JSON
12 2 (0.14%) REST
13 1 (0.071%) AWS CDK
13 1 (0.071%) Oracle Fusion
13 1 (0.071%) WebdriverIO
Miscellaneous
1 103 (7.34%) Management Information System
2 80 (5.70%) Self-Motivation
3 65 (4.63%) Data Centre
4 59 (4.21%) Driving Licence
5 53 (3.78%) Public Cloud
6 48 (3.42%) CMDB
7 38 (2.71%) NHS
8 31 (2.21%) Housing Association
8 31 (2.21%) Product Ownership
9 25 (1.78%) Hybrid Cloud
9 25 (1.78%) Onboarding
10 21 (1.50%) Legacy Systems
11 17 (1.21%) PKI
12 16 (1.14%) Cloud Native
13 13 (0.93%) Digital Signage
14 12 (0.86%) Private Cloud
15 11 (0.78%) CCTV
15 11 (0.78%) Enterprise Software
15 11 (0.78%) IoT
16 10 (0.71%) Clustering
Operating Systems
1 347 (24.73%) Windows
2 131 (9.34%) Windows Server
3 105 (7.48%) Windows 10
4 94 (6.70%) Linux
5 54 (3.85%) Windows Server 2019
6 46 (3.28%) Windows Server 2016
7 37 (2.64%) Android
8 36 (2.57%) Apple iOS
9 34 (2.42%) Unix
10 31 (2.21%) Mac OS
11 26 (1.85%) Windows 7
12 22 (1.57%) Windows Server 2012
13 11 (0.78%) Windows NT
14 10 (0.71%) CentOS
15 8 (0.57%) Windows Server 2008
16 6 (0.43%) Windows Server 2003
17 3 (0.21%) Amazon Linux
17 3 (0.21%) Rocky
18 2 (0.14%) VMS
18 2 (0.14%) Windows 8
Processes & Methodologies
1 801 (57.09%) ITIL
2 564 (40.20%) ITSM
3 366 (26.09%) Service Delivery
4 352 (25.09%) Problem-Solving
5 320 (22.81%) Customer Service
6 233 (16.61%) Change Management
7 209 (14.90%) Incident Management
8 203 (14.47%) Continuous Improvement
9 182 (12.97%) Mentoring
10 177 (12.62%) Problem Management
11 166 (11.83%) Project Management
12 159 (11.33%) Coaching
13 148 (10.55%) Agile
13 148 (10.55%) Stakeholder Management
14 135 (9.62%) Actionable Insight
15 123 (8.77%) Infrastructure Engineering
16 103 (7.34%) DevOps
17 99 (7.06%) Cybersecurity
18 96 (6.84%) Configuration Management
19 90 (6.41%) User Experience
Programming Languages
1 112 (7.98%) SQL
2 60 (4.28%) PowerShell
3 41 (2.92%) Java
4 38 (2.71%) C#
5 32 (2.28%) JavaScript
6 26 (1.85%) Shell Script
7 18 (1.28%) VB
8 17 (1.21%) Groovy
9 14 (1.00%) Bicep
9 14 (1.00%) VBScript
10 13 (0.93%) Python
11 11 (0.78%) T-SQL
12 10 (0.71%) Swift
13 9 (0.64%) Bash
14 5 (0.36%) C
15 4 (0.29%) ABAP
16 2 (0.14%) PL/SQL
17 1 (0.071%) TypeScript
Qualifications
1 272 (19.39%) Security Cleared
2 244 (17.39%) Degree
3 216 (15.40%) SC Cleared
4 79 (5.63%) DV Cleared
5 46 (3.28%) ITIL Certification
5 46 (3.28%) Microsoft Certification
6 36 (2.57%) ITIL Foundation Certificate
7 32 (2.28%) ACCA
8 31 (2.21%) DBS Check
9 26 (1.85%) A+ Certification
10 24 (1.71%) PMI Certification
11 23 (1.64%) CCNA
11 23 (1.64%) Cisco Certification
12 22 (1.57%) Computer Science Degree
13 18 (1.28%) AWS Certification
14 17 (1.21%) PMP
15 15 (1.07%) Master's Degree
15 15 (1.07%) MCP
16 13 (0.93%) CCNP
17 12 (0.86%) APMG
Quality Assurance & Compliance
1 218 (15.54%) SLA
2 38 (2.71%) ISO/IEC 27001
2 38 (2.71%) QA
3 35 (2.49%) GDPR
4 32 (2.28%) GAAP
5 31 (2.21%) IFRS
6 29 (2.07%) COBIT
7 26 (1.85%) Cyber Essentials
8 23 (1.64%) Sarbanes-Oxley
9 21 (1.50%) Accessibility
9 21 (1.50%) ISO/IEC 20000
10 16 (1.14%) NIST
11 14 (1.00%) Data Quality
12 8 (0.57%) HIPAA
12 8 (0.57%) PCI DSS
13 5 (0.36%) ISO 9001
14 4 (0.29%) ISO 14001
14 4 (0.29%) ISO 22301
14 4 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 3 (0.21%) PMO
System Software
1 301 (21.45%) Active Directory
2 55 (3.92%) VMware Infrastructure
3 35 (2.49%) Hyper-V
4 18 (1.28%) Firmware
5 15 (1.07%) Virtual Desktop
5 15 (1.07%) Virtual Machines
5 15 (1.07%) VMware ESXi
6 10 (0.71%) Docker
7 9 (0.64%) vSphere
8 7 (0.50%) IAG
8 7 (0.50%) VMware Workstation
9 6 (0.43%) Microsoft App-V
9 6 (0.43%) Terminal Services
10 2 (0.14%) XenDesktop
11 1 (0.071%) Virtual Servers
Systems Management
1 94 (6.70%) SCCM
2 82 (5.84%) Microsoft Intune
3 57 (4.06%) Terraform
4 44 (3.14%) Ansible
5 40 (2.85%) SCOM
6 36 (2.57%) WSUS
7 33 (2.35%) Single Sign-On
8 29 (2.07%) OpenView
9 26 (1.85%) OpenSSO
10 23 (1.64%) Kubernetes
11 19 (1.35%) Active Directory Federation Services
12 18 (1.28%) Progress Chef
13 14 (1.00%) vCenter Server
14 11 (0.78%) Sysprep
15 10 (0.71%) Nagios
16 9 (0.64%) EMC NetWorker
17 8 (0.57%) Jamf Pro
17 8 (0.57%) NetBackup
18 6 (0.43%) NetCrunch
19 5 (0.36%) Systems Management Server (SMS)
Vendors
1 451 (32.15%) Microsoft
2 206 (14.68%) ServiceNow
3 86 (6.13%) VMware
4 69 (4.92%) Remedy
5 51 (3.64%) Google
6 48 (3.42%) Citrix
7 47 (3.35%) HP
8 46 (3.28%) Cisco
9 38 (2.71%) BMC
9 38 (2.71%) Oracle
10 33 (2.35%) CA
11 24 (1.71%) Apple
12 21 (1.50%) Salesforce
13 20 (1.43%) Meraki
14 19 (1.35%) Snow
15 18 (1.28%) Dynatrace
15 18 (1.28%) IBM
15 18 (1.28%) SAP
15 18 (1.28%) SolarWinds
16 15 (1.07%) Veeam