Support Analyst Jobs in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst salary in the UK excluding London is £32,000 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 195 236 204
Rank change year-on-year +41 -32 +8
Permanent jobs requiring a Support Analyst 1,025 859 1,370
As % of all permanent jobs advertised in the UK excluding London 1.45% 1.44% 1.91%
As % of the Job Titles category 1.53% 1.61% 1.99%
Number of salaries quoted 769 682 1,141
10th Percentile £23,250 £22,500 £21,750
25th Percentile £26,000 £25,500 £24,750
Median annual salary (50th Percentile) £32,000 £30,500 £28,500
Median % change year-on-year +4.92% +7.02% -0.44%
75th Percentile £42,000 £37,250 £36,500
90th Percentile £50,000 £45,000 £43,750
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,190 53,191 68,674
% of permanent jobs with a recognized job title 94.82% 89.20% 95.78%
Number of salaries quoted 47,534 30,285 42,785
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Support Analyst in the UK excluding London.

Salary trend for Support Analyst in the UK excluding London

Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 14 May 2024.

Salary histogram for Support Analyst in the UK excluding London

Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +68 317 £32,500 +6.56% 33
North of England +47 246 £31,500 -5.97% 22
Midlands +10 164 £30,000 -2.44% 29
North West +16 142 £32,500 -2.99% 10
Yorkshire +92 98 £31,500 -3.08% 9
West Midlands -4 93 £33,500 +3.08% 13
East of England +23 92 £30,000 +5.26% 15
South West -29 89 £32,500 +8.33% 22
East Midlands +1 71 £27,000 -1.82% 16
Scotland -40 67 £40,000 +37.93% 9
Wales +13 45 £36,750 +22.50% 4
North East -7 6 £30,500 -23.75% 3
Northern Ireland +28 5 £44,500 +30.88% 1
Channel Islands - 1 - -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 14 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Support Analyst in the job title.

1 367 (35.80%) Social Skills
2 335 (32.68%) Microsoft
3 298 (29.07%) Windows
4 285 (27.80%) Microsoft 365
5 257 (25.07%) Problem-Solving
6 256 (24.98%) Customer Service
7 248 (24.20%) Active Directory
8 218 (21.27%) ITIL
9 194 (18.93%) Microsoft Office
10 190 (18.54%) SQL
11 177 (17.27%) Azure
12 173 (16.88%) Degree
13 161 (15.71%) SLA
14 151 (14.73%) Analytical Skills
15 136 (13.27%) Windows 10
16 125 (12.20%) Incident Management
16 125 (12.20%) Finance
17 113 (11.02%) Microsoft Exchange
18 108 (10.54%) Windows Server
19 106 (10.34%) Service Management
20 104 (10.15%) Linux
21 102 (9.95%) Security Cleared
22 100 (9.76%) Unix
23 99 (9.66%) ITSM
24 96 (9.37%) Actionable Insight
25 95 (9.27%) ERP
26 89 (8.68%) Oracle
27 87 (8.49%) SharePoint
28 82 (8.00%) Service Delivery
29 80 (7.80%) SQL Server

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (11.02%) Microsoft Exchange
2 87 (8.49%) SharePoint
3 70 (6.83%) WebLogic
4 44 (4.29%) Oracle Service Bus
5 8 (0.78%) Confluence
5 8 (0.78%) IIS
6 4 (0.39%) Exchange Server 2013
7 3 (0.29%) Apache
7 3 (0.29%) GlassFish
7 3 (0.29%) JBoss
7 3 (0.29%) Moodle
7 3 (0.29%) Skype for Business
7 3 (0.29%) Tomcat
8 2 (0.20%) WebSphere
9 1 (0.098%) CMS
Applications
1 194 (18.93%) Microsoft Office
2 71 (6.93%) Microsoft Excel
3 46 (4.49%) MS Visio
4 6 (0.59%) LightWave 3D
5 4 (0.39%) Microsoft PowerPoint
6 2 (0.20%) Spreadsheet
7 1 (0.098%) Microsoft Project
7 1 (0.098%) Trello
Business Applications
1 44 (4.29%) Remedy ITSM
2 27 (2.63%) Dynamics CRM
3 18 (1.76%) Dynamics NAV
4 14 (1.37%) Dynamics GP
5 10 (0.98%) SAP S/4HANA
6 9 (0.88%) PlanetPress Connect
7 8 (0.78%) Epicor Tropos
8 7 (0.68%) Oracle ERP
9 5 (0.49%) NetSuite
10 3 (0.29%) Infor SunSystems
10 3 (0.29%) iTrent
10 3 (0.29%) SAP MM
11 2 (0.20%) Salesforce CRM
11 2 (0.20%) SAP HCM
12 1 (0.098%) Dynamics AX
12 1 (0.098%) JDE World
12 1 (0.098%) Magento
12 1 (0.098%) Sage 200
12 1 (0.098%) Sage 50
12 1 (0.098%) SAP PP
Cloud Services
1 285 (27.80%) Microsoft 365
2 177 (17.27%) Azure
3 54 (5.27%) Dynamics 365
4 42 (4.10%) Entra ID
4 42 (4.10%) SaaS
5 41 (4.00%) Power Platform
6 39 (3.80%) AWS
7 13 (1.27%) Power Automate
8 10 (0.98%) PowerApps
8 10 (0.98%) WhatsApp
9 6 (0.59%) Azure Data Factory
9 6 (0.59%) Google Workspace
10 5 (0.49%) GCP
10 5 (0.49%) Google Sheets
10 5 (0.49%) Mimecast
11 4 (0.39%) IaaS
12 3 (0.29%) Amazon CloudWatch
12 3 (0.29%) Amazon SQS
12 3 (0.29%) OCI
13 2 (0.20%) Azure Cosmos DB
Communications & Networking
1 72 (7.02%) DNS
2 56 (5.46%) DHCP
3 55 (5.37%) LAN
3 55 (5.37%) WAN
4 50 (4.88%) Firewall
5 33 (3.22%) VPN
6 27 (2.63%) TCP/IP
7 23 (2.24%) Internet
8 22 (2.15%) Wi-Fi
9 17 (1.66%) VoIP
9 17 (1.66%) Wireless
10 14 (1.37%) VLAN
11 13 (1.27%) Remote Desktop
11 13 (1.27%) WLAN
12 8 (0.78%) Broadband
13 6 (0.59%) Cisco IOS
13 6 (0.59%) Network Security
14 5 (0.49%) Intranet
14 5 (0.49%) SAN
14 5 (0.49%) VSAT
Database & Business Intelligence
1 80 (7.80%) SQL Server
2 51 (4.98%) Oracle Database
3 44 (4.29%) Oracle Database 10g
3 44 (4.29%) Oracle Database 11g
3 44 (4.29%) VLDB
4 26 (2.54%) Elasticsearch
4 26 (2.54%) Power BI
5 12 (1.17%) SQL Server Reporting Services
6 9 (0.88%) Data Warehouse
7 4 (0.39%) MySQL
7 4 (0.39%) SQL Server Integration Services
8 3 (0.29%) Amazon RDS
8 3 (0.29%) BusinessObjects
8 3 (0.29%) Crystal Reports
8 3 (0.29%) Oracle Database 12c
8 3 (0.29%) Oracle Reports
8 3 (0.29%) SAP HANA
9 2 (0.20%) DTS
9 2 (0.20%) NoSQL
10 1 (0.098%) Relational Database
Development Applications
1 25 (2.44%) JIRA
2 9 (0.88%) SQL Server Management Studio (SSMS)
3 6 (0.59%) Eclipse
4 3 (0.29%) Octopus Deploy
4 3 (0.29%) TeamCity
General
1 367 (35.80%) Social Skills
2 151 (14.73%) Analytical Skills
3 125 (12.20%) Finance
4 60 (5.85%) Manufacturing
5 47 (4.59%) Retail
6 38 (3.71%) Legal
7 35 (3.41%) Law
8 29 (2.83%) Marketing
9 27 (2.63%) Telecoms
10 25 (2.44%) Public Sector
11 22 (2.15%) Police
12 20 (1.95%) Inclusion and Diversity
13 19 (1.85%) Military
14 11 (1.07%) Documentation Skills
15 10 (0.98%) Banking
15 10 (0.98%) Presentation Skills
16 9 (0.88%) Organisational Skills
17 8 (0.78%) French Language
17 8 (0.78%) German Language
18 7 (0.68%) Billing
Libraries, Frameworks & Software Standards
1 26 (2.54%) J2EE
1 26 (2.54%) Java EE
1 26 (2.54%) Spring
2 15 (1.46%) .NET
3 7 (0.68%) Middleware
4 6 (0.59%) OLE
5 5 (0.49%) HTML
6 4 (0.39%) .NET Framework
7 3 (0.29%) EDI
7 3 (0.29%) JSON
7 3 (0.29%) LDAP
7 3 (0.29%) Oracle Fusion
7 3 (0.29%) RabbitMQ
7 3 (0.29%) REST
7 3 (0.29%) SAML
8 2 (0.20%) MAPI
8 2 (0.20%) Software Packaging
8 2 (0.20%) XML
9 1 (0.098%) FIX Protocol
9 1 (0.098%) RESTful
Miscellaneous
1 42 (4.10%) Driving Licence
2 25 (2.44%) Self-Motivation
3 22 (2.15%) Management Information System
4 18 (1.76%) Enterprise Software
5 13 (1.27%) CCTV
6 12 (1.17%) iPad
6 12 (1.17%) Onboarding
7 11 (1.07%) e-Learning
7 11 (1.07%) Life Science
8 10 (0.98%) Analytical Mindset
9 9 (0.88%) Mobile App
10 7 (0.68%) Product Ownership
10 7 (0.68%) Smartphone
11 6 (0.59%) Greenfield Project
11 6 (0.59%) Smart Home
11 6 (0.59%) Video Conferencing
12 5 (0.49%) Virtual Team
13 4 (0.39%) Educational Technology
13 4 (0.39%) FMCG
13 4 (0.39%) IoT
Operating Systems
1 298 (29.07%) Windows
2 136 (13.27%) Windows 10
3 108 (10.54%) Windows Server
4 104 (10.15%) Linux
5 100 (9.76%) Unix
6 47 (4.59%) Solaris
7 29 (2.83%) Apple iOS
8 27 (2.63%) Android
9 16 (1.56%) Mac OS X
9 16 (1.56%) Windows Server 2016
10 15 (1.46%) Windows Server 2019
11 11 (1.07%) Windows 7
12 8 (0.78%) Mac OS
13 7 (0.68%) Windows Server 2012
14 3 (0.29%) AIX
14 3 (0.29%) Windows Server 2008
15 1 (0.098%) Windows Mobile
Processes & Methodologies
1 257 (25.07%) Problem-Solving
2 256 (24.98%) Customer Service
3 218 (21.27%) ITIL
4 125 (12.20%) Incident Management
5 106 (10.34%) Service Management
6 99 (9.66%) ITSM
7 96 (9.37%) Actionable Insight
8 95 (9.27%) ERP
9 82 (8.00%) Service Delivery
10 59 (5.76%) Release Management
11 54 (5.27%) CRM
12 53 (5.17%) Performance Tuning
13 52 (5.07%) Performance Monitoring
14 47 (4.59%) Continuous Improvement
15 44 (4.29%) Artificial Intelligence
15 44 (4.29%) Capacity Planning
15 44 (4.29%) Project Management
16 43 (4.20%) Capacity Management
16 43 (4.20%) Change Management
17 42 (4.10%) Problem Management
Programming Languages
1 190 (18.54%) SQL
2 45 (4.39%) PL/SQL
3 37 (3.61%) Java
4 31 (3.02%) PowerShell
4 31 (3.02%) T-SQL
5 29 (2.83%) Shell Script
6 21 (2.05%) C#
7 8 (0.78%) JavaScript
8 4 (0.39%) C
9 3 (0.29%) COBOL
9 3 (0.29%) Perl
9 3 (0.29%) Python
10 2 (0.20%) PHP
10 2 (0.20%) VB
10 2 (0.20%) VBA
11 1 (0.098%) Bash
11 1 (0.098%) MATLAB
11 1 (0.098%) VB.NET
Qualifications
1 173 (16.88%) Degree
2 102 (9.95%) Security Cleared
3 78 (7.61%) SC Cleared
4 20 (1.95%) Microsoft Certification
5 18 (1.76%) Computer Science Degree
6 14 (1.37%) CISM
6 14 (1.37%) CISSP
6 14 (1.37%) GCIA
6 14 (1.37%) GCIH
6 14 (1.37%) GREM
7 11 (1.07%) DV Cleared
8 10 (0.98%) A+ Certification
9 9 (0.88%) MCP
10 7 (0.68%) NVQ Level 3
11 6 (0.59%) CCNA
11 6 (0.59%) Cisco Certification
11 6 (0.59%) ITIL Certification
11 6 (0.59%) Network+ Certification
12 5 (0.49%) MCSE
12 5 (0.49%) PhD
Quality Assurance & Compliance
1 161 (15.71%) SLA
2 10 (0.98%) PMO
3 8 (0.78%) ISO/IEC 27001
4 7 (0.68%) Cyber Essentials
5 5 (0.49%) Data Quality
6 3 (0.29%) Disclosure Scotland
6 3 (0.29%) QA
7 2 (0.20%) GDPR
7 2 (0.20%) ISO 9001
7 2 (0.20%) PCI DSS
7 2 (0.20%) Sarbanes-Oxley
8 1 (0.098%) Accessibility
System Software
1 248 (24.20%) Active Directory
2 44 (4.29%) Oracle RAC
3 42 (4.10%) VMware Infrastructure
4 26 (2.54%) Hyper-V
5 10 (0.98%) Virtual Desktop
6 6 (0.59%) vSphere
7 4 (0.39%) Microsoft Virtual Server
7 4 (0.39%) Virtual Servers
7 4 (0.39%) VMware Workstation
7 4 (0.39%) XenApp
7 4 (0.39%) XenDesktop
8 1 (0.098%) VMware ESXi
Systems Management
1 54 (5.27%) Microsoft Intune
2 44 (4.29%) Data Guard
2 44 (4.29%) Oracle RMAN
3 41 (4.00%) SCCM
4 29 (2.83%) Single Sign-On
5 26 (2.54%) OpenSSO
6 6 (0.59%) Jamf Pro
7 5 (0.49%) Progress Chef
7 5 (0.49%) Systems Management Server (SMS)
8 4 (0.39%) Grafana
8 4 (0.39%) WhatsUp Gold
9 3 (0.29%) FortiGate
9 3 (0.29%) Oracle Statspack
9 3 (0.29%) WSUS
10 1 (0.098%) Kibana
10 1 (0.098%) PaperCut
10 1 (0.098%) Prometheus
10 1 (0.098%) ZENworks
Vendors
1 335 (32.68%) Microsoft
2 89 (8.68%) Oracle
3 70 (6.83%) Remedy
4 63 (6.15%) VMware
5 44 (4.29%) Sun
6 36 (3.51%) Cisco
7 28 (2.73%) Dell
8 27 (2.63%) Citrix
8 27 (2.63%) ServiceNow
9 26 (2.54%) SAP
10 21 (2.05%) Apple
11 18 (1.76%) Veeam
12 14 (1.37%) HP
13 13 (1.27%) Sage
14 12 (1.17%) Google
14 12 (1.17%) Meraki
14 12 (1.17%) WatchGuard
15 11 (1.07%) Palo Alto
16 9 (0.88%) Epicor
16 9 (0.88%) FNZ