Technical Support Jobs in the UK excluding London

Technical Support
UK > UK excluding London

The median Technical Support salary in the UK excluding London is £32,500 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 212 369 377
Rank change year-on-year +157 +8 +60
Permanent jobs requiring a Technical Support 964 487 624
As % of all permanent jobs advertised in the UK excluding London 1.35% 0.82% 0.87%
As % of the Job Titles category 1.42% 0.92% 0.90%
Number of salaries quoted 793 217 356
10th Percentile £24,000 £26,020 £17,000
25th Percentile £26,750 £29,000 £23,000
Median annual salary (50th Percentile) £32,500 £37,000 £30,000
Median % change year-on-year -12.16% +23.33% +5.26%
75th Percentile £40,000 £47,500 £39,813
90th Percentile £50,000 £54,250 £47,500
UK median annual salary £33,500 £37,500 £32,500
% change year-on-year -10.67% +15.38% +3.17%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,946 52,777 68,977
% of permanent jobs with a recognized job title 94.85% 89.21% 95.73%
Number of salaries quoted 47,984 30,164 42,468
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,183 £50,000
Median % change year-on-year -5.98% +6.37% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support in the UK excluding London

Technical Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Technical Support in the UK excluding London.

Salary trend for Technical Support in the UK excluding London

Technical Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Technical Support in the UK excluding London over the 6 months to 19 May 2024.

Salary histogram for Technical Support in the UK excluding London

Technical Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK excluding London region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +112 244 £32,500 -23.53% 45
North of England +104 231 £32,500 -2.99% 43
Midlands +149 197 £30,000 -3.23% 33
North West +98 135 £34,000 +13.58% 25
South West +28 130 £34,000 -15.00% 23
West Midlands +88 109 £35,000 +14.75% 20
East Midlands - 88 £28,000 - 13
East of England +27 86 £34,250 -2.14% 20
Yorkshire +57 80 £32,500 -27.78% 12
Scotland -73 36 £30,000 -33.33% 8
Wales +14 19 £32,500 -18.75% 5
North East +12 16 £30,000 -35.14% 6
Northern Ireland +27 13 £37,250 -6.88% 1
Isle of Man - 8 £45,000 -
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 19 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Technical Support in the job title.

1 245 (25.41%) Customer Service
2 228 (23.65%) Social Skills
3 197 (20.44%) Windows
4 191 (19.81%) Microsoft
5 143 (14.83%) Problem-Solving
6 129 (13.38%) Microsoft 365
7 104 (10.79%) Azure
7 104 (10.79%) Active Directory
8 98 (10.17%) Manufacturing
9 97 (10.06%) Windows Server
10 81 (8.40%) Degree
11 74 (7.68%) SharePoint
12 71 (7.37%) ITIL
13 61 (6.33%) Entra ID
14 60 (6.22%) Firewall
15 59 (6.12%) Telecoms
16 57 (5.91%) Linux
17 55 (5.71%) Microsoft Office
18 54 (5.60%) Analytical Skills
18 54 (5.60%) SQL
18 54 (5.60%) VMware
19 53 (5.50%) Continuous Improvement
20 50 (5.19%) Hyper-V
21 47 (4.88%) Finance
22 45 (4.67%) Retail
23 43 (4.46%) CRM
24 39 (4.05%) SLA
25 38 (3.94%) French Language
26 37 (3.84%) VMware Infrastructure
26 37 (3.84%) SQL Server

Technical Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (7.68%) SharePoint
2 31 (3.22%) Microsoft Exchange
3 6 (0.62%) Confluence
4 2 (0.21%) IIS
4 2 (0.21%) WordPress
Applications
1 55 (5.71%) Microsoft Office
2 29 (3.01%) Microsoft Excel
3 16 (1.66%) Microsoft PowerPoint
4 3 (0.31%) MS Visio
4 3 (0.31%) Trello
5 2 (0.21%) AutoCAD
5 2 (0.21%) Revit
6 1 (0.10%) Chatbot
6 1 (0.10%) Spreadsheet
Business Applications
1 4 (0.41%) Oracle Receivables
2 2 (0.21%) Misys Midas
3 1 (0.10%) Dynamics CRM
3 1 (0.10%) JDE EnterpriseOne
Cloud Services
1 129 (13.38%) Microsoft 365
2 104 (10.79%) Azure
3 61 (6.33%) Entra ID
4 29 (3.01%) OneDrive
5 22 (2.28%) AWS
6 19 (1.97%) SaaS
7 9 (0.93%) Power Automate
8 8 (0.83%) GCP
9 6 (0.62%) Dynamics 365
9 6 (0.62%) Mimecast
9 6 (0.62%) Power Platform
10 5 (0.52%) Google Workspace
11 2 (0.21%) Cloud Computing
11 2 (0.21%) SuccessFactors
12 1 (0.10%) Apple Pay
12 1 (0.10%) Azure Sentinel
12 1 (0.10%) IaaS
12 1 (0.10%) WhatsApp
Communications & Networking
1 60 (6.22%) Firewall
2 36 (3.73%) Wireless
3 34 (3.53%) TCP/IP
4 29 (3.01%) DNS
5 26 (2.70%) WAN
6 23 (2.39%) LAN
6 23 (2.39%) VoIP
7 20 (2.07%) DHCP
8 17 (1.76%) LTE
9 16 (1.66%) 3G
9 16 (1.66%) 4G
9 16 (1.66%) Remote Desktop
10 15 (1.56%) SNMP
10 15 (1.56%) VSAT
11 13 (1.35%) Ethernet
11 13 (1.35%) SAN
11 13 (1.35%) SSH
12 12 (1.24%) GPRS
13 9 (0.93%) HTTP
14 8 (0.83%) GSM
Database & Business Intelligence
1 37 (3.84%) SQL Server
2 27 (2.80%) MySQL
3 20 (2.07%) Relational Database
4 8 (0.83%) QlikView
5 5 (0.52%) Power BI
6 4 (0.41%) BusinessObjects
7 3 (0.31%) GIS
8 2 (0.21%) Crystal Reports
8 2 (0.21%) Oracle Reports
9 1 (0.10%) Amazon RDS
Development Applications
1 23 (2.39%) JIRA
2 13 (1.35%) Eclipse
3 3 (0.31%) GCC
4 2 (0.21%) PowerBuilder
5 1 (0.10%) Subversion
General
1 228 (23.65%) Social Skills
2 98 (10.17%) Manufacturing
3 59 (6.12%) Telecoms
4 54 (5.60%) Analytical Skills
5 47 (4.88%) Finance
6 45 (4.67%) Retail
7 38 (3.94%) French Language
8 37 (3.84%) Electronics
9 27 (2.80%) Military
10 23 (2.39%) German Language
11 19 (1.97%) Organisational Skills
11 19 (1.97%) Public Sector
12 16 (1.66%) Automotive
13 13 (1.35%) Games
13 13 (1.35%) Marketing
14 11 (1.14%) Documentation Skills
15 10 (1.04%) Presentation Skills
16 6 (0.62%) Law
16 6 (0.62%) Legal
16 6 (0.62%) Portuguese Language
Libraries, Frameworks & Software Standards
1 28 (2.90%) HTML
2 22 (2.28%) CSS
3 19 (1.97%) REST
3 19 (1.97%) XML
4 15 (1.56%) Web Services
5 13 (1.35%) Ajax
5 13 (1.35%) AngularJS
5 13 (1.35%) JDBC
5 13 (1.35%) ODBC
5 13 (1.35%) SOAP
5 13 (1.35%) XHTML
6 8 (0.83%) .NET
7 3 (0.31%) EDI
7 3 (0.31%) JSON
7 3 (0.31%) Lightning Web Components
7 3 (0.31%) React
8 1 (0.10%) BREW
Miscellaneous
1 35 (3.63%) Driving Licence
2 21 (2.18%) Data Centre
3 18 (1.87%) Onboarding
4 17 (1.76%) CCTV
4 17 (1.76%) Self-Motivation
5 15 (1.56%) Management Information System
6 13 (1.35%) CMDB
7 8 (0.83%) Fat Client
7 8 (0.83%) Linux Command Line
7 8 (0.83%) Thin Client
8 7 (0.73%) Algorithms
8 7 (0.73%) Fibre Optics
9 6 (0.62%) Foreign Exchange (FX)
10 5 (0.52%) Data Protection Act
10 5 (0.52%) Greenfield Project
10 5 (0.52%) Low-Code
10 5 (0.52%) Renewable Energy
11 4 (0.41%) FMCG
11 4 (0.41%) iPhone
11 4 (0.41%) IPTV
Operating Systems
1 197 (20.44%) Windows
2 97 (10.06%) Windows Server
3 57 (5.91%) Linux
4 35 (3.63%) Windows 10
5 26 (2.70%) Mac OS
6 15 (1.56%) Unix
7 12 (1.24%) Windows Server 2012
8 11 (1.14%) Windows Server 2019
9 9 (0.93%) Apple iOS
9 9 (0.93%) Windows Server 2016
10 7 (0.73%) Android
11 2 (0.21%) Solaris
11 2 (0.21%) VMS
12 1 (0.10%) Windows 7
Processes & Methodologies
1 245 (25.41%) Customer Service
2 143 (14.83%) Problem-Solving
3 71 (7.37%) ITIL
4 53 (5.50%) Continuous Improvement
5 43 (4.46%) CRM
6 34 (3.53%) Customer Experience
7 30 (3.11%) Time Management
8 28 (2.90%) Coaching
9 27 (2.80%) Business Intelligence
10 24 (2.49%) B2B
10 24 (2.49%) Commercial Awareness
10 24 (2.49%) Mentoring
11 18 (1.87%) Disaster Recovery
11 18 (1.87%) ITSM
11 18 (1.87%) Network Management
12 17 (1.76%) ERP
13 16 (1.66%) Cybersecurity
13 16 (1.66%) OO
13 16 (1.66%) OOP
14 15 (1.56%) Process Improvement
Programming Languages
1 54 (5.60%) SQL
2 24 (2.49%) JavaScript
3 22 (2.28%) Java
4 21 (2.18%) Python
5 18 (1.87%) PowerShell
6 14 (1.45%) PL/SQL
7 13 (1.35%) Perl
8 12 (1.24%) C#
9 7 (0.73%) PHP
10 4 (0.41%) T-SQL
10 4 (0.41%) VBA
10 4 (0.41%) VBScript
11 3 (0.31%) Apex Code
12 2 (0.21%) VB.NET
Qualifications
1 81 (8.40%) Degree
2 32 (3.32%) HNC
3 21 (2.18%) HND
4 20 (2.07%) Security Cleared
5 8 (0.83%) CCNA
5 8 (0.83%) Cisco Certification
5 8 (0.83%) Computer Science Degree
6 7 (0.73%) Azure Certification
7 6 (0.62%) GCSC
8 5 (0.52%) ITIL Certification
8 5 (0.52%) Microsoft Certification
8 5 (0.52%) SC Cleared
9 4 (0.41%) BPSS Clearance
9 4 (0.41%) MCP
10 2 (0.21%) CESG Certified Professional
10 2 (0.21%) Citrix Certification
10 2 (0.21%) MCITP
10 2 (0.21%) MCSA
10 2 (0.21%) VMware Certified Professional (VCP)
11 1 (0.10%) DBS Check
Quality Assurance & Compliance
1 39 (4.05%) SLA
2 20 (2.07%) QA
3 11 (1.14%) GDPR
4 5 (0.52%) ISO/IEC 27001
5 3 (0.31%) Accessibility
5 3 (0.31%) Disclosure Scotland
6 2 (0.21%) Cyber Essentials
6 2 (0.21%) ISO 14001
6 2 (0.21%) ISO 9001
6 2 (0.21%) Sarbanes-Oxley
System Software
1 104 (10.79%) Active Directory
2 50 (5.19%) Hyper-V
3 37 (3.84%) VMware Infrastructure
4 8 (0.83%) Firmware
4 8 (0.83%) Virtual Desktop
4 8 (0.83%) vSphere
5 6 (0.62%) Virtual Servers
6 5 (0.52%) Virtual Machines
7 4 (0.41%) Microsoft Virtual Server
7 4 (0.41%) NFS
7 4 (0.41%) Terminal Services
8 2 (0.21%) XenApp
8 2 (0.21%) XenDesktop
9 1 (0.10%) VMware ESXi
Systems Management
1 32 (3.32%) Microsoft Intune
2 13 (1.35%) WMI
3 7 (0.73%) Progress Chef
4 6 (0.62%) Jamf Pro
5 4 (0.41%) SCCM
6 3 (0.31%) Cisco Prime
6 3 (0.31%) McAfee ePO
6 3 (0.31%) SCOM
7 1 (0.10%) Autotask
7 1 (0.10%) PaperCut
Vendors
1 191 (19.81%) Microsoft
2 54 (5.60%) VMware
3 25 (2.59%) Cisco
4 21 (2.18%) Oracle
5 19 (1.97%) Salesforce
6 14 (1.45%) Veeam
7 13 (1.35%) Citrix
7 13 (1.35%) Splunk
8 10 (1.04%) HP
9 9 (0.93%) SAP
10 6 (0.62%) Acronis
10 6 (0.62%) Apple
10 6 (0.62%) Commvault
10 6 (0.62%) Siemens
11 5 (0.52%) ServiceNow
12 4 (0.41%) Cognos
12 4 (0.41%) ConnectWise
12 4 (0.41%) HubSpot
12 4 (0.41%) Sun
13 3 (0.31%) Dell