Ticket Management Jobs in the UK excluding London

Ticket Management
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 606 615 719
Rank change year-on-year +9 +104 -92
Permanent jobs citing Ticket Management 156 156 132
As % of all permanent jobs advertised in the UK excluding London 0.21% 0.27% 0.18%
As % of the Processes & Methodologies category 0.26% 0.28% 0.19%
Number of salaries quoted 141 100 108
10th Percentile £25,000 £24,978 £22,675
25th Percentile £27,500 £25,250 £24,875
Median annual salary (50th Percentile) £32,500 £33,250 £30,000
Median % change year-on-year -2.26% +10.83% -17.81%
75th Percentile £53,750 £43,750 £42,688
90th Percentile £68,750 £50,250 £45,750
UK median annual salary £38,000 £40,000 £34,000
% change year-on-year -5.00% +17.65% -6.85%

All Process and Methodology Skills
UK excluding London

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 60,251 56,179 68,558
As % of all permanent jobs advertised in the UK excluding London 83.03% 95.60% 94.21%
Number of salaries quoted 41,534 28,920 41,183
10th Percentile £27,300 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Ticket Management
Job Vacancy Trend in the UK excluding London

Job postings citing Ticket Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Ticket Management in the UK excluding London

Ticket Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Ticket Management in the UK excluding London.

Salary trend for Ticket Management in the UK excluding London

Ticket Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Ticket Management in the UK excluding London over the 6 months to 23 May 2024.

Salary histogram for Ticket Management in the UK excluding London

Ticket Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK excluding London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +20 44 £56,500 +66.18% 5
South West 0 29 £30,000 -27.71% 6
East of England +19 25 £31,000 -27.06% 7
Midlands -6 25 £32,500 +30.00% 7
West Midlands +18 15 £35,000 -12.50% 3
North of England -8 15 £50,000 +17.65% 3
Wales - 13 £28,290 -
East Midlands -13 10 £24,750 -1.00% 4
Yorkshire +50 8 £45,000 +5.88% 1
North East -2 6 £60,000 +41.18%
Scotland -62 5 £65,000 +150.00%
North West -19 1 £42,500 -2.86% 2
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (21.79%) SharePoint
2 20 (12.82%) Microsoft Exchange
3 5 (3.21%) Confluence
4 4 (2.56%) Exchange Server 2007
4 4 (2.56%) Exchange Server 2010
4 4 (2.56%) Exchange Server 2013
5 2 (1.28%) WordPress
Applications
1 31 (19.87%) Microsoft Excel
2 29 (18.59%) Microsoft PowerPoint
3 19 (12.18%) Microsoft Office
4 15 (9.62%) MS Visio
Business Applications
1 19 (12.18%) Dynamics CRM
2 4 (2.56%) Sage 200
Cloud Services
1 78 (50.00%) Microsoft 365
2 53 (33.97%) Azure
3 43 (27.56%) Entra ID
4 30 (19.23%) OneDrive
5 21 (13.46%) Dynamics 365
5 21 (13.46%) Power Automate
6 7 (4.49%) AWS
6 7 (4.49%) GitHub
7 4 (2.56%) Mimecast
8 3 (1.92%) Azure DevOps
8 3 (1.92%) Azure Sentinel
9 2 (1.28%) Google Workspace
10 1 (0.64%) SaaS
10 1 (0.64%) SAP Fieldglass
10 1 (0.64%) WhatsApp
Communications & Networking
1 33 (21.15%) Remote Desktop
2 29 (18.59%) VPN
3 27 (17.31%) Firewall
4 20 (12.82%) LAN
5 19 (12.18%) DNS
6 15 (9.62%) Wireless
7 13 (8.33%) DHCP
8 12 (7.69%) WAN
9 9 (5.77%) Wi-Fi
10 7 (4.49%) TCP/IP
11 6 (3.85%) Network Security
12 4 (2.56%) SAN
12 4 (2.56%) VLAN
13 3 (1.92%) Internet
14 2 (1.28%) 3G
14 2 (1.28%) 4G
14 2 (1.28%) ADSL
14 2 (1.28%) Broadband
14 2 (1.28%) IP Telephony
14 2 (1.28%) VDSL
Database & Business Intelligence
1 8 (5.13%) SQL Server
2 3 (1.92%) MySQL
Development Applications
1 8 (5.13%) JIRA
General
1 55 (35.26%) Social Skills
2 28 (17.95%) Law
3 19 (12.18%) Finance
4 17 (10.90%) Analytical Skills
5 7 (4.49%) Telecoms
6 3 (1.92%) Automotive
6 3 (1.92%) Retail
7 2 (1.28%) Back Office
7 2 (1.28%) Documentation Skills
7 2 (1.28%) Manufacturing
7 2 (1.28%) Military
7 2 (1.28%) Tech for Good
8 1 (0.64%) Presentation Skills
8 1 (0.64%) Public Sector
Job Titles
1 51 (32.69%) Support Engineer
2 29 (18.59%) Desktop Engineer
3 26 (16.67%) Analyst
3 26 (16.67%) Desktop Support
4 25 (16.03%) Consultant
4 25 (16.03%) Desktop Support Engineer
5 17 (10.90%) Dynamics 365 Consultant
6 16 (10.26%) Lead
7 15 (9.62%) IT Support
7 15 (9.62%) Service Analyst
7 15 (9.62%) Service Desk Analyst
8 14 (8.97%) CRM Consultant
9 13 (8.33%) Technical Support
10 12 (7.69%) Microsoft Consultant
11 10 (6.41%) IT Manager
12 9 (5.77%) IT Engineer
12 9 (5.77%) Technical Engineer
12 9 (5.77%) Technical Support Engineer
13 8 (5.13%) Senior
13 8 (5.13%) Team Leader
Libraries, Frameworks & Software Standards
1 3 (1.92%) HTML
Miscellaneous
1 12 (7.69%) Replication
2 7 (4.49%) CCTV
3 5 (3.21%) Onboarding
4 4 (2.56%) Driving Licence
4 4 (2.56%) FMCG
4 4 (2.56%) Management Information System
4 4 (2.56%) Video Conferencing
5 2 (1.28%) Data Centre
5 2 (1.28%) Digital Signage
6 1 (0.64%) iPad
6 1 (0.64%) iPhone
6 1 (0.64%) Security Operations Centre
Operating Systems
1 85 (54.49%) Windows
2 29 (18.59%) Windows Server
3 22 (14.10%) Linux
4 8 (5.13%) Windows 10
5 7 (4.49%) CentOS
5 7 (4.49%) Unix
5 7 (4.49%) Windows 7
6 5 (3.21%) Red Hat Enterprise Linux
6 5 (3.21%) Windows Server 2012
6 5 (3.21%) Windows Server 2016
7 4 (2.56%) Android
7 4 (2.56%) Apple iOS
7 4 (2.56%) SUSE
7 4 (2.56%) Ubuntu
7 4 (2.56%) Windows Server 2008
7 4 (2.56%) Windows Server 2019
8 3 (1.92%) Mac OS
9 1 (0.64%) VMS
9 1 (0.64%) Windows 8
Processes & Methodologies
1 33 (21.15%) Break/Fix
2 32 (20.51%) Problem-Solving
3 30 (19.23%) ITIL
4 28 (17.95%) Customer Service
5 24 (15.38%) CRM
5 24 (15.38%) DevOps
6 21 (13.46%) Build Automation
6 21 (13.46%) Continuous Integration
6 21 (13.46%) Data Modelling
6 21 (13.46%) Test Automation
7 16 (10.26%) Mentoring
8 15 (9.62%) Continuous Improvement
9 14 (8.97%) BPR
10 13 (8.33%) Change Management
11 12 (7.69%) Asset Management
12 11 (7.05%) Agile
12 11 (7.05%) Service Delivery
13 9 (5.77%) Problem Management
14 8 (5.13%) Incident Management
14 8 (5.13%) Service Management
Programming Languages
1 17 (10.90%) SQL
2 9 (5.77%) PowerShell
3 7 (4.49%) Java
4 3 (1.92%) Bash
4 3 (1.92%) PHP
Qualifications
1 23 (14.74%) Degree
2 6 (3.85%) A+ Certification
3 5 (3.21%) CCNA
3 5 (3.21%) Cisco Certification
3 5 (3.21%) Network+ Certification
3 5 (3.21%) Security Cleared
4 4 (2.56%) CCA
4 4 (2.56%) Citrix Certification
4 4 (2.56%) MCP
5 2 (1.28%) DBS Check
6 1 (0.64%) SC Cleared
Quality Assurance & Compliance
1 22 (14.10%) SLA
2 6 (3.85%) QA
3 5 (3.21%) GDPR
4 2 (1.28%) Accessibility
4 2 (1.28%) Cyber Essentials
System Software
1 86 (55.13%) Active Directory
2 12 (7.69%) Hyper-V
3 8 (5.13%) vSphere
4 6 (3.85%) VMware Infrastructure
5 4 (2.56%) XenApp
5 4 (2.56%) XenDesktop
6 3 (1.92%) Virtual Machines
7 1 (0.64%) Virtual Desktop
Systems Management
1 48 (30.77%) Microsoft Intune
2 5 (3.21%) Opsgenie
2 5 (3.21%) SCCM
3 4 (2.56%) Backup Exec
3 4 (2.56%) Jamf Pro
3 4 (2.56%) Symantec Endpoint Protection
4 3 (1.92%) Ansible
4 3 (1.92%) Terraform
5 1 (0.64%) Autotask
5 1 (0.64%) Single Sign-On
Vendors
1 84 (53.85%) Microsoft
2 17 (10.90%) VMware
3 16 (10.26%) Citrix
4 12 (7.69%) Veeam
5 10 (6.41%) Cisco
6 9 (5.77%) Red Hat
6 9 (5.77%) ServiceNow
7 7 (4.49%) AppDynamics
8 6 (3.85%) Aderant
8 6 (3.85%) Dell
8 6 (3.85%) iManage
8 6 (3.85%) WatchGuard
9 4 (2.56%) Avaya
9 4 (2.56%) Fortinet
9 4 (2.56%) N-able
9 4 (2.56%) Sage
9 4 (2.56%) Symantec
9 4 (2.56%) Veritas
10 3 (1.92%) Apple
10 3 (1.92%) Ubiquiti