First Line Engineer
UK

The median First Line Engineer salary in the UK is £26,250 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 749 812 1074
Rank change year-on-year +63 +262 -231
Permanent jobs requiring a 1st Line Engineer 147 163 163
As % of all permanent jobs advertised in the UK 0.15% 0.16% 0.10%
As % of the Job Titles category 0.16% 0.18% 0.11%
Number of salaries quoted 142 153 145
10th Percentile £21,000 £22,000 £19,750
25th Percentile £22,813 £23,500 £20,750
Median annual salary (50th Percentile) £26,250 £25,000 £24,000
Median % change year-on-year +5.00% +4.17% +7.87%
75th Percentile £28,750 £28,750 £27,250
90th Percentile £36,500 £31,700 £29,750
UK excluding London median annual salary £25,500 £25,000 £22,500
% change year-on-year +2.00% +11.11% +2.27%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,739 91,836 153,630
% of permanent jobs with a recognized job title 94.65% 91.52% 96.11%
Number of salaries quoted 67,104 57,926 84,939
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,604
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,750 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 14 May 2024.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -16 123 £25,500 +2.00% 40
England +35 111 £25,375 -2.40% 42
Work from Home +50 40 £26,500 +6.00% 14
South East +7 34 £24,500 -2.00% 18
North of England +38 24 £22,913 -11.87% 6
London +113 21 £27,500 -5.17% 5
North West +11 18 £23,000 -10.68% 5
Northern Ireland - 16 £35,000 - 1
South West -21 15 £26,000 -4.59% 5
Midlands -19 12 £25,500 +2.00% 5
Scotland -46 12 £27,500 +20.88% 1
East Midlands -36 6 £25,500 +2.00% 3
West Midlands 0 5 £24,732 +0.94% 2
East of England -10 5 £25,000 - 2
Wales - 5 £22,000 - 2
North East - 5 £22,000 -
Yorkshire +80 1 £21,500 -17.31% 1

1st Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 14 May 2024, 1st Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 96 (65.31%) Microsoft 365
2 85 (57.82%) Windows
3 70 (47.62%) Microsoft
4 69 (46.94%) Social Skills
5 66 (44.90%) Customer Service
6 60 (40.82%) Active Directory
7 38 (25.85%) Windows Server
8 32 (21.77%) Azure
9 26 (17.69%) Finance
10 22 (14.97%) Windows 10
10 22 (14.97%) Microsoft Office
11 21 (14.29%) Mentoring
11 21 (14.29%) Problem-Solving
12 20 (13.61%) Degree
13 19 (12.93%) SharePoint
13 19 (12.93%) Service Delivery
14 18 (12.24%) Microsoft Exchange
14 18 (12.24%) Incident Management
14 18 (12.24%) Manufacturing
15 17 (11.56%) VMware
15 17 (11.56%) ITIL
15 17 (11.56%) SLA
15 17 (11.56%) Telecoms
15 17 (11.56%) Public Sector
16 16 (10.88%) Organisational Skills
16 16 (10.88%) Customer Experience
16 16 (10.88%) Coaching
16 16 (10.88%) Business Intelligence
17 14 (9.52%) Programme Management
17 14 (9.52%) Marketing

1st Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (12.93%) SharePoint
2 18 (12.24%) Microsoft Exchange
3 4 (2.72%) Exchange Server 2010
3 4 (2.72%) Exchange Server 2013
Applications
1 22 (14.97%) Microsoft Office
2 9 (6.12%) Microsoft Excel
3 5 (3.40%) MS Visio
Business Applications
1 1 (0.68%) Remedy ITSM
Cloud Services
1 96 (65.31%) Microsoft 365
2 32 (21.77%) Azure
3 14 (9.52%) Entra ID
4 7 (4.76%) Amazon EC2
4 7 (4.76%) AWS
5 4 (2.72%) WhatsApp
6 2 (1.36%) Mimecast
6 2 (1.36%) OneDrive
7 1 (0.68%) Cloud Computing
7 1 (0.68%) Dynamics 365
7 1 (0.68%) Google Workspace
7 1 (0.68%) Nutanix
Communications & Networking
1 14 (9.52%) Firewall
2 12 (8.16%) VPN
3 11 (7.48%) VoIP
3 11 (7.48%) WAN
4 10 (6.80%) Remote Desktop
5 9 (6.12%) LAN
5 9 (6.12%) VLAN
6 6 (4.08%) DHCP
7 5 (3.40%) Unified Communications
7 5 (3.40%) Wi-Fi
8 4 (2.72%) Broadband
8 4 (2.72%) DNS
8 4 (2.72%) TCP/IP
8 4 (2.72%) Wireless
9 2 (1.36%) Internet
9 2 (1.36%) IPsec
10 1 (0.68%) ADSL
10 1 (0.68%) Intranet
10 1 (0.68%) Network Security
10 1 (0.68%) Skype
Database & Business Intelligence
1 7 (4.76%) Amazon RDS
Development Applications
1 2 (1.36%) JIRA
General
1 69 (46.94%) Social Skills
2 26 (17.69%) Finance
3 18 (12.24%) Manufacturing
4 17 (11.56%) Public Sector
4 17 (11.56%) Telecoms
5 16 (10.88%) Organisational Skills
6 14 (9.52%) Electronics
6 14 (9.52%) Marketing
7 6 (4.08%) Retail
8 5 (3.40%) Analytical Skills
9 3 (2.04%) Games
10 2 (1.36%) Fire and Rescue
10 2 (1.36%) Local Government
11 1 (0.68%) Law
11 1 (0.68%) Legal
11 1 (0.68%) Publishing
Miscellaneous
1 9 (6.12%) Driving Licence
2 7 (4.76%) Management Information System
3 5 (3.40%) PMI
4 3 (2.04%) Smartphone
5 2 (1.36%) Replication
5 2 (1.36%) Self-Motivation
6 1 (0.68%) Data Protection Act
6 1 (0.68%) Linux Command Line
Operating Systems
1 85 (57.82%) Windows
2 38 (25.85%) Windows Server
3 22 (14.97%) Windows 10
4 8 (5.44%) Linux
5 6 (4.08%) Windows Server 2019
6 5 (3.40%) Windows Server 2012
7 4 (2.72%) Debian
7 4 (2.72%) Windows Server 2008
8 3 (2.04%) Windows 8
9 2 (1.36%) Windows 7
10 1 (0.68%) Windows Server 2016
Processes & Methodologies
1 66 (44.90%) Customer Service
2 21 (14.29%) Mentoring
2 21 (14.29%) Problem-Solving
3 19 (12.93%) Service Delivery
4 18 (12.24%) Incident Management
5 17 (11.56%) ITIL
6 16 (10.88%) Business Intelligence
6 16 (10.88%) Coaching
6 16 (10.88%) Customer Experience
7 14 (9.52%) Digital Marketing
7 14 (9.52%) Programme Management
8 13 (8.84%) Customer-Centricity
9 11 (7.48%) Service Management
10 8 (5.44%) Infrastructure Engineering
11 6 (4.08%) Continuous Improvement
12 5 (3.40%) Capacity Planning
12 5 (3.40%) Customer-Centric Approach
12 5 (3.40%) Cybersecurity
12 5 (3.40%) Proactive Monitoring
12 5 (3.40%) Web Design
Programming Languages
1 5 (3.40%) SQL
2 1 (0.68%) PowerShell
Qualifications
1 20 (13.61%) Degree
2 14 (9.52%) Microsoft Certification
3 7 (4.76%) ITIL Foundation Certificate
4 5 (3.40%) DBS Check
4 5 (3.40%) PMI Certification
5 4 (2.72%) Security Cleared
6 3 (2.04%) A+ Certification
6 3 (2.04%) CCNA
6 3 (2.04%) Cisco Certification
6 3 (2.04%) MCITP
6 3 (2.04%) Network+ Certification
7 1 (0.68%) BPSS Clearance
7 1 (0.68%) MCP
Quality Assurance & Compliance
1 17 (11.56%) SLA
2 4 (2.72%) GDPR
System Software
1 60 (40.82%) Active Directory
2 9 (6.12%) VMware Infrastructure
3 4 (2.72%) Hyper-V
4 2 (1.36%) vSphere
5 1 (0.68%) VirtualBox
5 1 (0.68%) XenApp
5 1 (0.68%) XenDesktop
Systems Management
1 14 (9.52%) Microsoft Intune
2 1 (0.68%) SCCM
Vendors
1 70 (47.62%) Microsoft
2 17 (11.56%) VMware
3 14 (9.52%) SAP
4 8 (5.44%) Apple
4 8 (5.44%) Cisco
5 6 (4.08%) Fortinet
6 5 (3.40%) BT
6 5 (3.40%) Juniper
6 5 (3.40%) Mitel
7 3 (2.04%) ServiceNow
7 3 (2.04%) Veeam
8 2 (1.36%) Citrix
8 2 (1.36%) ConnectWise
8 2 (1.36%) N-able
8 2 (1.36%) SolarWinds
8 2 (1.36%) Sophos
9 1 (0.68%) Avaya
9 1 (0.68%) Google
9 1 (0.68%) HP
9 1 (0.68%) Progress