1st Line Service Desk Analyst Jobs

First Line Service Desk Analyst
UK

The median First Line Service Desk Analyst salary in the UK is £24,500 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
10 May 2024		 Same period 2023 Same period 2022
Rank 835 921 1047
Rank change year-on-year +86 +126 -197
Permanent jobs requiring a 1st Line Service Desk Analyst 63 59 154
As % of all permanent jobs advertised in the UK 0.064% 0.058% 0.098%
As % of the Job Titles category 0.067% 0.064% 0.10%
Number of salaries quoted 63 49 123
10th Percentile £21,000 £22,400 £19,313
25th Percentile £22,875 £23,500 £20,750
Median annual salary (50th Percentile) £24,500 £25,437 £23,793
Median % change year-on-year -3.68% +6.91% +3.45%
75th Percentile £26,500 £26,963 £25,500
90th Percentile £30,000 £28,750 £27,500
UK excluding London median annual salary £24,500 £25,000 £23,000
% change year-on-year -2.00% +8.70% +2.22%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,878 92,381 151,160
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,248 58,258 84,340
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,000 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Service Desk Analyst over the 6 months to 10 May 2024.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +99 59 £24,500 -3.68% 5
UK excluding London -7 54 £24,500 -2.00% 6
North of England +60 24 £24,500 -2.00% 2
Yorkshire +98 14 £24,500 +6.52% 2
North West +6 10 £21,500 -14.00%
London +118 9 £30,000 - 1
Midlands -10 9 £24,000 -4.95% 1
South East -10 9 £26,000 - 1
West Midlands +6 8 £23,500 -6.93%
Work from Home +38 6 £25,000 - 2
East of England +21 5 £24,000 +4.35% 2
South West -22 3 £23,500 -2.08%
Wales - 2 £25,500 -
Northern Ireland - 2 £31,500 - 1
East Midlands -16 1 £25,000 - 1

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 May 2024, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 47 (74.60%) Windows
2 40 (63.49%) Active Directory
3 37 (58.73%) Microsoft
4 36 (57.14%) Social Skills
5 28 (44.44%) Microsoft 365
6 27 (42.86%) Microsoft Office
7 20 (31.75%) Customer Service
8 19 (30.16%) ServiceNow
9 17 (26.98%) SharePoint
10 16 (25.40%) Microsoft Excel
11 14 (22.22%) Incident Management
11 14 (22.22%) Analytical Skills
12 12 (19.05%) Mimecast
12 12 (19.05%) Management Information System
12 12 (19.05%) Microsoft PowerPoint
13 11 (17.46%) Proactive Monitoring
14 10 (15.87%) Data Centre
14 10 (15.87%) NetApp
14 10 (15.87%) Cisco
14 10 (15.87%) HP
14 10 (15.87%) Dell
15 9 (14.29%) Telecoms
15 9 (14.29%) Windows 10
15 9 (14.29%) Self-Motivation
16 8 (12.70%) SLA
16 8 (12.70%) DNS
17 7 (11.11%) Microsoft Exchange
17 7 (11.11%) VoIP
18 6 (9.52%) Windows Server
18 6 (9.52%) Problem-Solving

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (26.98%) SharePoint
2 7 (11.11%) Microsoft Exchange
Applications
1 27 (42.86%) Microsoft Office
2 16 (25.40%) Microsoft Excel
3 12 (19.05%) Microsoft PowerPoint
Business Applications
1 2 (3.17%) assyst
2 1 (1.59%) Remedy ITSM
Cloud Services
1 28 (44.44%) Microsoft 365
2 12 (19.05%) Mimecast
3 6 (9.52%) SaaS
4 4 (6.35%) Azure
5 1 (1.59%) Dynamics 365
5 1 (1.59%) OneDrive
Communications & Networking
1 8 (12.70%) DNS
2 7 (11.11%) VoIP
3 6 (9.52%) DHCP
4 2 (3.17%) Remote Desktop
4 2 (3.17%) TCP/IP
4 2 (3.17%) VPN
5 1 (1.59%) Intranet
5 1 (1.59%) LAN
5 1 (1.59%) WAN
5 1 (1.59%) Wi-Fi
Development Applications
1 1 (1.59%) JIRA
General
1 36 (57.14%) Social Skills
2 14 (22.22%) Analytical Skills
3 9 (14.29%) Telecoms
4 6 (9.52%) Inclusion and Diversity
5 5 (7.94%) Finance
6 4 (6.35%) Law
7 2 (3.17%) Banking
7 2 (3.17%) Electronics
7 2 (3.17%) Legal
7 2 (3.17%) Manufacturing
7 2 (3.17%) Marketing
7 2 (3.17%) Public Sector
8 1 (1.59%) Back Office
Miscellaneous
1 12 (19.05%) Management Information System
2 10 (15.87%) Data Centre
3 9 (14.29%) Self-Motivation
4 3 (4.76%) Mobile Computing
5 2 (3.17%) iPad
5 2 (3.17%) Video Conferencing
6 1 (1.59%) Team-Oriented Environment
Operating Systems
1 47 (74.60%) Windows
2 9 (14.29%) Windows 10
3 6 (9.52%) Windows Server
4 2 (3.17%) Windows 8
Processes & Methodologies
1 20 (31.75%) Customer Service
2 14 (22.22%) Incident Management
3 11 (17.46%) Proactive Monitoring
4 6 (9.52%) Analytics
4 6 (9.52%) Customer Experience
4 6 (9.52%) ITSM
4 6 (9.52%) Line Management
4 6 (9.52%) Problem-Solving
5 4 (6.35%) Active Listening
5 4 (6.35%) ITIL
5 4 (6.35%) Logistics
5 4 (6.35%) Service Management
6 3 (4.76%) Asset Management
6 3 (4.76%) B2B
6 3 (4.76%) Coaching
6 3 (4.76%) ERP
7 2 (3.17%) Business Intelligence
7 2 (3.17%) Mentoring
7 2 (3.17%) Programme Management
7 2 (3.17%) Wealth Management
Qualifications
1 5 (7.94%) A+ Certification
1 5 (7.94%) Microsoft Certification
2 3 (4.76%) CompTIA Security+
2 3 (4.76%) Degree
2 3 (4.76%) MCSA
3 2 (3.17%) MCITP
4 1 (1.59%) ECDL
4 1 (1.59%) ITIL Foundation Certificate
4 1 (1.59%) Security Cleared
Quality Assurance & Compliance
1 8 (12.70%) SLA
System Software
1 40 (63.49%) Active Directory
2 2 (3.17%) VMware Infrastructure
Systems Management
1 2 (3.17%) SCCM
2 1 (1.59%) Microsoft Intune
Vendors
1 37 (58.73%) Microsoft
2 19 (30.16%) ServiceNow
3 10 (15.87%) Cisco
3 10 (15.87%) Dell
3 10 (15.87%) HP
3 10 (15.87%) NetApp
4 4 (6.35%) Google
5 2 (3.17%) ConnectWise
5 2 (3.17%) N-able
5 2 (3.17%) Remedy
5 2 (3.17%) SAP
5 2 (3.17%) SolarWinds
5 2 (3.17%) Sophos
5 2 (3.17%) VMware
7 1st Line Service Desk Analyst jobs Nationwide