1st/2nd Line Support
UK
The median 1st/2nd Line Support salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 10 June 2024.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 10 Jun 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 764 | 791 | 1004 |
| Rank change year-on-year | +27 | +213 | -219 |
| Permanent jobs requiring a 1st/2nd Line Support | 157 | 149 | 268 |
| As % of all permanent jobs advertised in the UK | 0.14% | 0.16% | 0.16% |
| As % of the Job Titles category | 0.15% | 0.18% | 0.16% |
| Number of salaries quoted | 141 | 139 | 247 |
| 10th Percentile | £24,250 | £24,000 | £21,575 |
| 25th Percentile | £26,250 | £26,250 | £24,250 |
| Median annual salary (50th Percentile) | £30,000 | £29,000 | £27,500 |
| Median % change year-on-year | +3.45% | +5.45% | +1.48% |
| 75th Percentile | £34,250 | £33,750 | £33,000 |
| 90th Percentile | £40,000 | £35,000 | £36,900 |
| UK excluding London median annual salary | £28,250 | £28,000 | £26,000 |
| % change year-on-year | +0.89% | +7.69% | +4.00% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 103,304 | 84,713 | 164,821 |
| % of permanent jobs with a recognized job title | 94.76% | 91.21% | 95.94% |
| Number of salaries quoted | 73,045 | 55,139 | 85,048 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,572 | £45,000 | £42,930 |
| Median annual salary (50th Percentile) | £52,500 | £60,000 | £60,000 |
| Median % change year-on-year | -12.50% | - | +9.09% |
| 75th Percentile | £70,000 | £80,000 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £95,000 |
| UK excluding London median annual salary | £50,000 | £53,500 | £50,296 |
| % change year-on-year | -6.54% | +6.37% | +5.89% |
1st/2nd Line Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Support.
1st/2nd Line Support
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 10 June 2024.
1st/2nd Line Support
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 10 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +41 | 143 | £30,000 | +1.69% | 13 |
| UK excluding London | -30 | 96 | £28,250 | +0.89% | 12 |
| London | +72 | 54 | £33,500 | +3.88% | |
| South East | -17 | 33 | £27,500 | -1.79% | 6 |
| Work from Home | +29 | 27 | £30,000 | -0.41% | 5 |
| East of England | -4 | 22 | £31,000 | +9.73% | |
| North of England | +30 | 21 | £30,000 | +9.09% | 2 |
| North West | +2 | 20 | £29,500 | +20.41% | |
| Midlands | -23 | 13 | £28,500 | +5.56% | 2 |
| West Midlands | -7 | 7 | £27,500 | +1.85% | 2 |
| East Midlands | -34 | 6 | £28,500 | +3.64% | |
| South West | -30 | 3 | £24,000 | -15.04% | 1 |
| Scotland | -62 | 3 | £29,000 | +3.57% | 1 |
| Yorkshire | +67 | 1 | £30,000 | +9.09% | 1 |
| Northern Ireland | - | 1 | £35,000 | - |
1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 10 June 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.
|
|
1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||